-36
NPS
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Zazzle
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About Zazzle's Brand
Zazzle.com enables users to receive a commission on products that they design, create and sell.
Brand at a Glance
59%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
Zazzle CMO
Zazzle NPS
Zazzle's Net Promoter Score (NPS) is a -36 with 27% Promoters, 10% Passives, and 63% Detractors. Net Promoter Score tracks whether Zazzle's customers would recommend using the product based on a scale of -100 to 100.
Zazzle Overall NPS
| 27% | Promoters |
|---|---|
| 10% | Passives |
| 63% | Detractors |
Zazzle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -29 | Apr 2024 | -29 |
Jul 2024 -31 | Jul 2024 | -31 |
Aug 2024 -33 | Aug 2024 | -33 |
Oct 2024 -33 | Oct 2024 | -33 |
Nov 2024 -35 | Nov 2024 | -35 |
Dec 2024 -34 | Dec 2024 | -34 |
Jan 2025 -35 | Jan 2025 | -35 |
Feb 2025 -35 | Feb 2025 | -35 |
Apr 2025 -35 | Apr 2025 | -35 |
Aug 2025 -35 | Aug 2025 | -35 |
Sep 2025 -37 | Sep 2025 | -37 |
Dec 2025 -37 | Dec 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zazzle NPS by Gender
Male customers rated Zazzle's NPS 27 points higher than Female customers.
Male
-21
Zazzle's NPS was rated -21 by Male customers on Comparably.
36%
Promoters
7%
Passives
57%
Detractors
Female
-48
Zazzle's NPS was rated -48 by Female customers on Comparably.
23%
Promoters
6%
Passives
71%
Detractors
Zazzle NPS by Ethnicity
Zazzle's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -100 | Other | -100 |
Zazzle NPS by Age
Zazzle's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Zazzle NPS by Usage
Zazzle's NPS was rated the highest by customers who have used Zazzle's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -44 | Less than 1 Year | -44 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -63 | Over 10 Years | -63 |
Zazzle Customer Reviews
Out of the 13 Zazzle customer reviews 3 were positive and 10 were constructive. Zazzle customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Zazzle Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Zazzle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zazzle Customer Loyalty Score by Gender
Male customers rated Zazzle's Customer Loyalty score 17% higher than Female customers.
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Male
68%
Yes
Female
51%
Yes
Zazzle Customer Loyalty Score by Ethnicity
Zazzle's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zazzle.
56
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
60
out of 100
Other
Zazzle Customer Loyalty Score by Age
Zazzle's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zazzle.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
31-35 40% | 31-35 | 40% |
36-40 64% | 36-40 | 64% |
41-45 49% | 41-45 | 49% |
51-55 55% | 51-55 | 55% |
56-60 70% | 56-60 | 70% |
61-65 49% | 61-65 | 49% |
66+ 74% | 66+ | 74% |
Zazzle Customer Loyalty Score by Usage
Zazzle's Customer Loyalty score was rated the highest by customers who have used Zazzle's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Zazzle Customer Loyalty Score by Industry
Zazzle's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Zazzle Product Quality
2.5/5
Zazzle has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Zazzle Product Information
Zazzle’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Zazzle's product the highest. Reviewers from the Arts and Entertainment industry rated Zazzle the lowest at 2.
- Website
- http://zazzle.com
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
SaaS
Quick Insights into Zazzle Product Quality
Zazzle's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked Zazzle Product Quality the Highest
Ranked Zazzle Product Quality the Lowest
Zazzle Product Quality Score by Gender
Male customers rated Zazzle's Product Quality score 1 stars higher than Female customers.
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Male
3/5
Female
2/5
Zazzle Product Quality Score by Ethnicity
Zazzle's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zazzle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 1.5 | Other | 1.5 |
Zazzle Product Quality Score by Age
Zazzle's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zazzle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2 | 36-40 | 2 |
41-45 1.8 | 41-45 | 1.8 |
51-55 3.2 | 51-55 | 3.2 |
56-60 3.5 | 56-60 | 3.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.7 | 66+ | 2.7 |
Zazzle Product Quality Score by Usage
Zazzle's Product Quality score was rated the highest by customers who have used Zazzle's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Zazzle Product Quality Score by Industry
Zazzle's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Retail industry customers.
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Zazzle Pricing
Zazzle ROI & Value For Money
2.4/5
Zazzle has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Zazzle Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from Zazzle.
Quick Insights into Zazzle ROI
Zazzle's ROI score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked Zazzle ROI the Highest
Ranked Zazzle ROI the Lowest
Zazzle ROI Score by Gender
Male customers rated Zazzle's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Zazzle.
Male
2.8/5
Female
2.1/5
Zazzle ROI Score by Ethnicity
Zazzle's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zazzle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 1.5 | Other | 1.5 |
Zazzle ROI Score by Age
Zazzle's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zazzle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.8 | 41-45 | 1.8 |
51-55 2.8 | 51-55 | 2.8 |
56-60 3.5 | 56-60 | 3.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.7 | 66+ | 2.7 |
Zazzle ROI Score by Usage
Zazzle's ROI score was rated the highest by customers who have used Zazzle's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Zazzle ROI Score by Industry
Zazzle's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Zazzle Customer Satisfaction (CSAT)
Zazzle Customer Satisfaction (CSAT) Score
34 / 100
Zazzle has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
15%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
19%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zazzle Customer Satisfaction
Zazzle's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked Zazzle Customer Satisfaction the Highest
Ranked Zazzle Customer Satisfaction the Lowest
Zazzle Customer Satisfaction Score by Gender
Male customers rated Zazzle's Customer Satisfaction score 15 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zazzle.
42 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 25% |
27 / 100
FemaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 12% | |
Very Dissatisfied | 52% |
Zazzle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zazzle's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zazzle.
40 / 100
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
17%
Very Dissatisfied
37%
CSAT according to Asian or Pacific Islander
Zazzle's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Zazzle's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zazzle.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Zazzle Customer Satisfaction Score by Age
Zazzle's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Zazzle.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 14% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 43% |
Zazzle Customer Satisfaction Score by Usage
Zazzle's Customer Satisfaction score was rated the highest by customers who have used Zazzle's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Zazzle Customer Satisfaction Score by Industry
Zazzle's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Zazzle Customer Satisfaction Score by Industry",
"text": "Zazzle's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Zazzle's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Zazzle's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Zazzle's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 40,
"stars": 0,
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"scoreClassName": "max",
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}
]
}Zazzle Customer Service
2.2/5
Zazzle has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Zazzle's overall Customer Service score rated by its users and customers.
About Zazzle's Customer Service
Address
1800 Seaport, Redwood City, CA
Website
http://zazzle.com
Phone Number
(188) 889-2995
Quick Insights into Zazzle Customer Service
Zazzle's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Zazzle's Customer Service score.
Ranked Zazzle Customer Service the Highest
Ranked Zazzle Customer Service the Lowest
Zazzle Customer Service Score by Gender
Male customers rated Zazzle's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zazzle.
Male
2.5/5
Female
1.9/5
Zazzle Customer Service Score by Ethnicity
Zazzle's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zazzle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 1.5 | Other | 1.5 |
Zazzle Customer Service Score by Age
Zazzle's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zazzle.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.8 | 41-45 | 1.8 |
51-55 2.7 | 51-55 | 2.7 |
56-60 3.5 | 56-60 | 3.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Zazzle Customer Service Score by Usage
Zazzle's Customer Service score was rated the highest by customers who have used Zazzle's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Zazzle Customer Service Score by Industry
Zazzle's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Zazzle as an Employer
3.3/5
Zazzle has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Zazzle scored a -36 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Zazzle would recommend the brand to a friend. ENPS measures how likely Zazzle employees would recommend working at Zazzle to a friend.
Net Promoter Score
-36
NPS Score
| 27% | Promoters |
|---|---|
| 10% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 34% | Promoters |
|---|---|
| 23% | Passive |
| 43% | Detractors |
