-50
NPS
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Fyndiq
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About Fyndiq's Brand
Developer of an e-commerce platform. The company develops an online platform that helps retailers to showcase and sell their products and services in Sweden.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Fyndiq NPS
Fyndiq's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Fyndiq's customers would recommend using the product based on a scale of -100 to 100.
Fyndiq Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Fyndiq NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Jan 2023 -50 | Jan 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fyndiq Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Fyndiq users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fyndiq Product Quality
3.7/5
Fyndiq has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fyndiq's overall Product Quality score rated by its users and customers.
Fyndiq Product Information
Fyndiq’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.fyndiq.se
- Company Size
- 51-200 Employees
Fyndiq Pricing
Fyndiq ROI & Value For Money
3.3/5
Fyndiq has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Fyndiq Customer Satisfaction (CSAT)
Fyndiq Customer Satisfaction (CSAT) Score
50 / 100
Fyndiq has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fyndiq Customer Service
3.3/5
Fyndiq has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fyndiq's overall Customer Service score rated by its users and customers.
About Fyndiq's Customer Service
Address
, Stockholm, 112 47 Sweden
Website
www.fyndiq.se
Fyndiq as an Employer
4.3/5
Fyndiq has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Fyndiq scored a -50 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Fyndiq would recommend the brand to a friend. ENPS measures how likely Fyndiq employees would recommend working at Fyndiq to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 72% | Promoters |
|---|---|
| 14% | Passive |
| 14% | Detractors |
