36
NPS
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ShopRunner
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About ShopRunner's Brand
ShopRunner is a members-only online shopping service that offers consumer-friendly and free shipping services.
Brand at a Glance
87%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
ShopRunner CMO
Chris Milone
Chris Milone serves as the Chief Marketing Officer of ShopRunner. Chris started at ShopRunner in July of 2017. Chris currently resides in the Greater Philadelphia Area.
ShopRunner NPS
ShopRunner's Net Promoter Score (NPS) is a 36 with 65% Promoters, 6% Passives, and 29% Detractors. Net Promoter Score tracks whether ShopRunner's customers would recommend using the product based on a scale of -100 to 100.
ShopRunner Overall NPS
| 65% | Promoters |
|---|---|
| 6% | Passives |
| 29% | Detractors |
ShopRunner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -33 | Dec 2020 | -33 |
Apr 2021 20 | Apr 2021 | 20 |
May 2021 43 | May 2021 | 43 |
Jun 2021 25 | Jun 2021 | 25 |
Jul 2021 40 | Jul 2021 | 40 |
May 2022 36 | May 2022 | 36 |
Jul 2022 25 | Jul 2022 | 25 |
Oct 2022 30 | Oct 2022 | 30 |
Oct 2023 22 | Oct 2023 | 22 |
Feb 2024 27 | Feb 2024 | 27 |
Nov 2024 31 | Nov 2024 | 31 |
Feb 2025 34 | Feb 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ShopRunner NPS by Gender
Male customers rated ShopRunner's NPS 34 points higher than Female customers.
Male
34
ShopRunner's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
0
ShopRunner's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
ShopRunner NPS by Ethnicity
ShopRunner's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
ShopRunner NPS by Age
ShopRunner's NPS was rated 100 points by customers ages 31-35 on Comparably.
ShopRunner NPS by Usage
ShopRunner's NPS was rated the highest by customers who have used ShopRunner's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
ShopRunner Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of ShopRunner users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ShopRunner Customer Loyalty Score by Gender
ShopRunner's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ShopRunner.
Male
100%
Yes
Female
100%
Yes
ShopRunner Customer Loyalty Score by Ethnicity
ShopRunner's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ShopRunner.
100
out of 100
Caucasian
ShopRunner Customer Loyalty Score by Age
ShopRunner's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ShopRunner.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
ShopRunner Customer Loyalty Score by Usage
ShopRunner's Customer Loyalty score was rated 100% by customers who have used ShopRunner's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ShopRunner Product Quality
3.6/5
ShopRunner has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ShopRunner Product Information
ShopRunner’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.shoprunner.com
- Company Size
- 201-500 Employees
Industry
Business Services
Ecommerce and Marketplaces
SaaS
Quick Insights into ShopRunner Product Quality
ShopRunner's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used ShopRunner's products/services for 2 to 5 Years.
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Ranked ShopRunner Product Quality the Highest
Ranked ShopRunner Product Quality the Lowest
ShopRunner Product Quality Score by Gender
Female customers rated ShopRunner's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ShopRunner.
Male
3.1/5
Female
3.2/5
ShopRunner Product Quality Score by Ethnicity
ShopRunner's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ShopRunner.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
ShopRunner Product Quality Score by Age
ShopRunner's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ShopRunner.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
ShopRunner Product Quality Score by Usage
ShopRunner's Product Quality score was rated the highest by customers who have used ShopRunner's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ShopRunner Pricing
ShopRunner ROI & Value For Money
3.5/5
ShopRunner has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into ShopRunner ROI
ShopRunner's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used ShopRunner's products/services for 2 to 5 Years.
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Ranked ShopRunner ROI the Highest
Ranked ShopRunner ROI the Lowest
ShopRunner ROI Score by Gender
Male customers rated ShopRunner's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ShopRunner.
Male
3.1/5
Female
3/5
ShopRunner ROI Score by Ethnicity
ShopRunner's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ShopRunner.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
ShopRunner ROI Score by Age
ShopRunner's ROI score was rated 4.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ShopRunner.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
ShopRunner ROI Score by Usage
ShopRunner's ROI score was rated the highest by customers who have used ShopRunner's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ShopRunner Customer Satisfaction (CSAT)
ShopRunner Customer Satisfaction (CSAT) Score
67 / 100
ShopRunner has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ShopRunner Customer Satisfaction
ShopRunner's Customer Satisfaction score was rated highest by Female customers.
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Ranked ShopRunner Customer Satisfaction the Highest
ShopRunner Customer Satisfaction Score by Gender
ShopRunner's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ShopRunner.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ShopRunner Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ShopRunner's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ShopRunner.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
ShopRunner Customer Service
3.5/5
ShopRunner has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ShopRunner's overall Customer Service score rated by its users and customers.
About ShopRunner's Customer Service
Address
350 N Orleans Suite 300N, Chicago, IL 60654
Website
http://www.shoprunner.com
Phone Number
800-952-5210
Quick Insights into ShopRunner Customer Service
ShopRunner's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used ShopRunner's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ShopRunner's Customer Service score.
Ranked ShopRunner Customer Service the Highest
Ranked ShopRunner Customer Service the Lowest
ShopRunner Customer Service Score by Gender
Female customers rated ShopRunner's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ShopRunner.
Male
3.1/5
Female
3.5/5
ShopRunner Customer Service Score by Ethnicity
ShopRunner's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ShopRunner.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
ShopRunner Customer Service Score by Age
ShopRunner's Customer Service score was rated 4.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ShopRunner.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
ShopRunner Customer Service Score by Usage
ShopRunner's Customer Service score was rated the highest by customers who have used ShopRunner's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ShopRunner as an Employer
2.6/5
ShopRunner has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ShopRunner scored a 36 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of ShopRunner would recommend the brand to a friend. ENPS measures how likely ShopRunner employees would recommend working at ShopRunner to a friend.
Net Promoter Score
36
NPS Score
| 65% | Promoters |
|---|---|
| 6% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 25% | Promoters |
|---|---|
| 33% | Passive |
| 42% | Detractors |
