-100
NPS
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Quikr
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About Quikr's Brand
Quikr was launched because we saw the need for a place where the local community within a city could come together, meet, trade. Among its major competitors, Quikr is ranked in 5th place for NPS while Presskr is 1st, and OLX is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Quikr Ranking
- #4 / 4 of its competitors
Quikr NPS
Quikr's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Quikr's customers would recommend using the product based on a scale of -100 to 100.
Quikr Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Quikr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quikr Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Quikr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quikr Customer Loyalty vs. Competitors
Compared to its competitors, Quikr's Customer Loyalty score is rated right above Flipkart.
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Quikr Product Quality
4/5
Quikr has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Quikr Product Information
Quikr’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.quikr.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Real Estate
SaaS
Quikr Product Quality vs. Competitors
Compared to its competitors, Quikr's Product Quality score is rated right above OLX, and is preceded by Presskr.
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Quikr Pricing
Quikr ROI & Value For Money
3/5
Quikr has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quikr Pricing vs. Competitors
Compared to its competitors, Quikr's ROI score is rated right above Snapdeal, and is preceded by OLX.
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Quikr Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quikr Customer Satisfaction vs. Competitors
Compared to its competitors, Quikr's Customer Satisfaction score is rated right above Gemr, and is preceded by Flipkart.
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Quikr Customer Service
3/5
Quikr has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Quikr's Customer Service
Address
1 Marol Bhavan, Makwana Road, Marol Andheri East,
Website
http://www.quikr.com
Phone Number
2267797979
Quikr Customer Service vs. Competitors
Compared to its competitors, Quikr's Customer Service score is rated right above Snapdeal, and is preceded by OLX.
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Consumer vs. Employees
Quikr scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Quikr would recommend the brand to a friend. ENPS measures how likely Quikr employees would recommend working at Quikr to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
