22
NPS
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FANDOM is ranked #269 in Tech Brands
FANDOM is ranked #269 in Tech Brands
About FANDOM's Brand
FANDOM is a global entertainment media brand powered by fan passion. FANDOM’s brand is ranked #812 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of FANDOM. When compared to other organizations within the Tech industry, FANDOM is ranked #269. Among its major competitors, FANDOM is ranked in 1st place for NPS while IMDb is 2nd, and IGN Entertainment is 3rd.
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
FANDOM Ranking
- #269 in Tech
- #1 / 4 of its competitors
FANDOM NPS
FANDOM's Net Promoter Score (NPS) is a 22 with 59% Promoters, 4% Passives, and 37% Detractors. Net Promoter Score tracks whether FANDOM's customers would recommend using the product based on a scale of -100 to 100.
FANDOM Overall NPS
| 59% | Promoters |
|---|---|
| 4% | Passives |
| 37% | Detractors |
FANDOM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 75 | Jan 2021 | 75 |
Feb 2021 72 | Feb 2021 | 72 |
Mar 2021 60 | Mar 2021 | 60 |
Apr 2021 67 | Apr 2021 | 67 |
Jun 2022 57 | Jun 2022 | 57 |
Mar 2023 42 | Mar 2023 | 42 |
Jun 2023 45 | Jun 2023 | 45 |
Feb 2024 31 | Feb 2024 | 31 |
Apr 2024 21 | Apr 2024 | 21 |
Jun 2024 24 | Jun 2024 | 24 |
Sep 2024 18 | Sep 2024 | 18 |
Jan 2026 22 | Jan 2026 | 22 |
How Other Brands Compare
FANDOM is ranked first for NPS among its competitors. reddit and Twitch come in second and third, with BuzzFeed coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FANDOM NPS by Gender
FANDOM's NPS was rated -100 by Male customers on Comparably.
Male
-100
FANDOM's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
FANDOM's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FANDOM NPS by Usage
FANDOM's NPS was rated 50 points by customers who have used FANDOM's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
FANDOM Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of FANDOM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FANDOM Customer Loyalty Score by Gender
FANDOM's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
FANDOM Customer Loyalty Score by Usage
FANDOM's Customer Loyalty score was rated 33% by customers who have used FANDOM's products/services for Less than 1 Year.
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FANDOM Customer Loyalty Score by Industry
FANDOM's Customer Loyalty score was rated 40% by Tech industry customers.
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FANDOM Customer Loyalty vs. Competitors
Compared to its competitors, FANDOM's Customer Loyalty score is rated right above BuzzFeed, and is preceded by Twitch.
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Customer Loyalty for Other Tech Brands
In the Tech industry, FANDOM's Customer Loyalty score is rated right below Peloton.
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FANDOM Product Quality
3.4/5
FANDOM has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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FANDOM Product Information
FANDOM’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FANDOM's product the highest.
- Website
- http://www.fandom.com
- Company Size
- 201-500 Employees
Industry
Media and Entertainment
Quick Insights into FANDOM Product Quality
FANDOM's Product Quality score was rated highest by customers from the Tech industry.
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Ranked FANDOM Product Quality the Highest
FANDOM Product Quality Score by Gender
FANDOM's Product Quality score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
FANDOM Product Quality Score by Usage
FANDOM's Product Quality score was rated 3 stars by customers who have used FANDOM's products/services for Less than 1 Year.
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FANDOM Product Quality Score by Industry
FANDOM's Product Quality score was rated 3.5 stars by Tech industry customers.
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FANDOM Product Quality vs. Competitors
Compared to its competitors, FANDOM's Product Quality score is rated right above IGN Entertainment, and is preceded by Twitch.
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Product Quality for Other Tech Brands
In the Tech industry, FANDOM's Product Quality score is rated right below ROBLOX.
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FANDOM Pricing
FANDOM ROI & Value For Money
3.2/5
FANDOM has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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FANDOM Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into FANDOM ROI
FANDOM's ROI score was rated highest by customers from the Tech industry.
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Ranked FANDOM ROI the Highest
FANDOM ROI Score by Gender
FANDOM's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
FANDOM ROI Score by Usage
FANDOM's ROI score was rated 3.7 stars by customers who have used FANDOM's products/services for Less than 1 Year.
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FANDOM ROI Score by Industry
FANDOM's ROI score was rated 5 stars by Tech industry customers.
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FANDOM Pricing vs. Competitors
Compared to its competitors, FANDOM's ROI score is rated right above IMDb, and is preceded by Twitch.
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ROI for Other Tech Brands
In the Tech industry, FANDOM's ROI score is rated right below ROBLOX.
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FANDOM Customer Satisfaction (CSAT)
FANDOM Customer Satisfaction (CSAT) Score
60 / 100
FANDOM has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FANDOM Customer Satisfaction
FANDOM's Customer Satisfaction score was rated highest by Male customers.
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Ranked FANDOM Customer Satisfaction the Highest
FANDOM Customer Satisfaction Score by Gender
FANDOM's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
FANDOM Customer Satisfaction vs. Competitors
Compared to its competitors, FANDOM's Customer Satisfaction score is rated right above IMDb.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, FANDOM's Customer Satisfaction score is rated right below Peloton.
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FANDOM Customer Service
3.5/5
FANDOM has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About FANDOM's Customer Service
Address
333 Grant Ave, APT 404, California City, CA 94108
Website
http://www.fandom.com
Phone Number
(415) 762-0780
FANDOM's Social Links
Quick Insights into FANDOM Customer Service
FANDOM's Customer Service score was rated highest by customers from the Tech industry.
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Ranked FANDOM Customer Service the Highest
FANDOM Customer Service Score by Gender
FANDOM's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
FANDOM Customer Service Score by Usage
FANDOM's Customer Service score was rated 3.6 stars by customers who have used FANDOM's products/services for Less than 1 Year.
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FANDOM Customer Service Score by Industry
FANDOM's Customer Service score was rated 4.8 stars by Tech industry customers.
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FANDOM Customer Service vs. Competitors
Compared to its competitors, FANDOM's Customer Service score is rated right above BuzzFeed.
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Customer Service for Other Tech Brands
In the Tech industry, FANDOM's Customer Service score is rated right below ROBLOX.
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FANDOM as an Employer
3.9/5
FANDOM has a 3.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
FANDOM scored a 22 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of FANDOM would recommend the brand to a friend. ENPS measures how likely FANDOM employees would recommend working at FANDOM to a friend.
Net Promoter Score
22
NPS Score
| 59% | Promoters |
|---|---|
| 4% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
Global Ranking Snapshot
FANDOM is ranked #812 in the Global Top 100 Brands. It ranks just behind Brad's Deals and just ahead of Alabama Power Company.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
810 |  | NUCOR CORPORATION |  | Leon Topalian | Energy and Manufacturing |
811 |  | Brad's Deals |  | Bradley Wilson | Retail |
812 | | FANDOM | | Perkins Miller | Tech |
813 |  | Alabama Power Company |  | Mark Crosswhite | Energy and Manufacturing |
814 |  | Flywire |  | Mike Massaro | Banking and Financial Services |
815 |  | Texas Children's Hospital |  | Mark Wallace | Health and Wellness |
816 |  | Juniper Networks |  | Rami Rahim | Business and Consumer Services |
Tech Ranking Snapshot
FANDOM is ranked #269 in the Tech Industry. It ranks just behind ThoughtWorks and just ahead of DENTSPLY SIRONA.
| RANK | COMPANY | Location | |
|---|---|---|---|
267 |  | OwnBackup | Fort Lee, NJ |
268 |  | ThoughtWorks | Chicago, IL |
269 | | FANDOM | California City, CA |
270 |  | DENTSPLY SIRONA | York, PA |
271 |  | Arista Networks | Santa Clara, CA |
272 |  | Panasonic | Osage, OK |
273 |  | Esri | Redlands, CA |
