34
NPS
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Ranked
#64
Banking and Financial Services Brands
Brand Page
Flywire
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Flywire is ranked #64 in Banking and Financial Services Brands
Flywire is ranked #64 in Banking and Financial Services Brands
About Flywire's Brand
Flywire is a global payments enablement and software company, on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease, no matter where they are in the world. Flywire’s brand is ranked #814 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Flywire. When compared to other organizations within the Banking and Financial Services industry, Flywire is ranked #64. Among its major competitors, Flywire is ranked in 1st place for NPS while TransferWise is 2nd, and Stripe is 3rd. Overall, Flywire has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.00B
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Flywire Ranking
- #64 in Banking and Financial Services
- #1 / 4 of its competitors
Flywire NPS
Flywire's Net Promoter Score (NPS) is a 34 with 62% Promoters, 10% Passives, and 28% Detractors. Net Promoter Score tracks whether Flywire's customers would recommend using the product based on a scale of -100 to 100.
Flywire Overall NPS
| 62% | Promoters |
|---|---|
| 10% | Passives |
| 28% | Detractors |
Flywire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 50 | Sep 2022 | 50 |
Aug 2023 41 | Aug 2023 | 41 |
Sep 2023 45 | Sep 2023 | 45 |
Oct 2023 37 | Oct 2023 | 37 |
Nov 2023 35 | Nov 2023 | 35 |
Jan 2024 32 | Jan 2024 | 32 |
Feb 2024 28 | Feb 2024 | 28 |
May 2024 29 | May 2024 | 29 |
Jul 2024 33 | Jul 2024 | 33 |
Aug 2024 34 | Aug 2024 | 34 |
Sep 2024 31 | Sep 2024 | 31 |
Oct 2024 35 | Oct 2024 | 35 |
How Other Brands Compare
Flywire is ranked first for NPS among its competitors. Stripe and Global Payments come in second and third, with Western Union coming in at #4. Among those competitors, it is the lowest valued company behind Global Payments.
Flywire |  Stripe |  Western Union |  Global Payments | |
| Global Ranking | #814 | #133 | #148 | #- |
| NPS | 34 | 26 | -16 | -3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.00B | $35.00B | $9.83B | $58.13B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flywire NPS by Gender
Female customers rated Flywire's NPS 157 points higher than Male customers.
Male
-57
Flywire's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
100
Flywire's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Flywire NPS by Usage
Flywire's NPS was rated the highest by customers who have used Flywire's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
Flywire NPS vs. Competitors
Compared to its competitors, Flywire's NPS is rated right above TransferWise.
| COMPANY | NPS Score | |
|---|---|---|
| Flywire | 34 |
 | TransferWise | 30 |
| Stripe | 26 |
| Global Payments | -3 |
| Western Union | -16 |
Flywire NPS vs Companies in Banking and Financial Services
In the Banking and Financial Services industry, Flywire's NPS is rated right above Visa.
| COMPANY | NPS Score | |
|---|---|---|
| Flywire | 34 |
 | Visa | 32 |
 | JPMorgan Chase & Co | 31 |
 | Mastercard | 27 |
| Stripe | 26 |
 | Block | 25 |
 | American Express | 18 |
 | PayPal | 9 |
 | USAA | 7 |
Flywire Customer Reviews
Out of the 2 Flywire customer reviews 1 was positive and 1 was constructive. Flywire customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Flywire Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Flywire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Flywire Customer Loyalty Score by Gender
Female customers rated Flywire's Customer Loyalty score 39% higher than Male customers.
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Male
61%
Yes
Female
100%
Yes
Flywire Customer Loyalty Score by Usage
Flywire's Customer Loyalty score was rated the highest by customers who have used Flywire's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Flywire Customer Loyalty Score by Industry
Flywire's Customer Loyalty score was rated 100% by Education industry customers.
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Flywire Customer Loyalty vs. Competitors
Compared to its competitors, Flywire's Customer Loyalty score is rated right above TransferWise, and is preceded by Stripe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Global Payments | 78% |
| Stripe | 77% |
| Flywire | 76% |
| TransferWise | 74% |
| Western Union | 70% |
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Customer Loyalty for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Flywire's Customer Loyalty score is rated right above Block, and is preceded by Stripe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USAA | 87% |
| American Express | 85% |
| Visa | 84% |
| JPMorgan Chase & Co | 83% |
| PayPal | 79% |
| Mastercard | 78% |
| Stripe | 77% |
| Flywire | 76% |
| Block | 76% |
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Flywire Product Quality
3.7/5
Flywire has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Flywire Product Information
Flywire’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Flywire's product the highest.
- Website
- http://www.flywire.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into Flywire Product Quality
Flywire's Product Quality score was rated highest by customers from the Education industry, and rated lowest by Male customers.
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Ranked Flywire Product Quality the Highest
Ranked Flywire Product Quality the Lowest
Flywire Product Quality Score by Gender
Female customers rated Flywire's Product Quality score 3.1 stars higher than Male customers.
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Male
1.9/5
Female
5/5
Flywire Product Quality Score by Usage
Flywire's Product Quality score was rated the highest by customers who have used Flywire's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Flywire Product Quality Score by Industry
Flywire's Product Quality score was rated 5 stars by Education industry customers.
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Flywire Product Quality vs. Competitors
Compared to its competitors, Flywire's Product Quality score is rated right above Global Payments, and is preceded by TransferWise.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stripe | 3.8/5 |
| TransferWise | 3.7/5 |
| Flywire | 3.7/5 |
| Global Payments | 3.5/5 |
| Western Union | 2.9/5 |
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Product Quality for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Flywire's Product Quality score is rated right above Block, and is preceded by Stripe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visa | 4.1/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 4/5 |
| Stripe | 3.8/5 |
| Flywire | 3.7/5 |
| Block | 3.6/5 |
| American Express | 3.5/5 |
| PayPal | 3.5/5 |
| USAA | 3.3/5 |
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Flywire Pricing
Flywire ROI & Value For Money
3.6/5
Flywire has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Flywire Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Flywire ROI
Flywire's ROI score was rated highest by customers from the Education industry, and rated lowest by Male customers.
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Ranked Flywire ROI the Highest
Ranked Flywire ROI the Lowest
Flywire ROI Score by Gender
Female customers rated Flywire's ROI score 2.9 stars higher than Male customers.
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Male
1.8/5
Female
4.7/5
Flywire ROI Score by Usage
Flywire's ROI score was rated the highest by customers who have used Flywire's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Flywire ROI Score by Industry
Flywire's ROI score was rated 4.7 stars by Education industry customers.
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Flywire Pricing vs. Competitors
Compared to its competitors, Flywire's ROI score is rated right above TransferWise, and is preceded by Stripe.
| COMPANY | Pricing Score | |
|---|---|---|
| Stripe | 3.7/5 |
| Flywire | 3.6/5 |
| TransferWise | 3.6/5 |
| Global Payments | 3.6/5 |
| Western Union | 2.9/5 |
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ROI for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Flywire's ROI score is rated right above Block, and is preceded by Stripe.
| COMPANY | Pricing Score | |
|---|---|---|
| Visa | 3.9/5 |
| JPMorgan Chase & Co | 3.9/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.7/5 |
| Flywire | 3.6/5 |
| Block | 3.6/5 |
| PayPal | 3.4/5 |
| American Express | 3.3/5 |
| USAA | 3.2/5 |
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Flywire Customer Satisfaction (CSAT)
Flywire Customer Satisfaction (CSAT) Score
43 / 100
Flywire has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
21%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Flywire Customer Satisfaction
Flywire's Customer Satisfaction score was rated highest by customers who have used Flywire's products/services for Less than 1 Year.
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Ranked Flywire Customer Satisfaction the Highest
Flywire Customer Satisfaction Score by Gender
Flywire's Customer Satisfaction score was rated 34 by Male customers on Comparably.
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34 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Flywire Customer Satisfaction Score by Usage
Flywire's Customer Satisfaction score was rated 67 points by customers who have used Flywire's products/services for Less than 1 Year.
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Flywire Customer Satisfaction vs. Competitors
Compared to its competitors, Flywire's Customer Satisfaction score is rated right below Western Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TransferWise | 76% |
| Stripe | 68% |
| Global Payments | 66% |
| Western Union | 51% |
| Flywire | 43% |
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Customer Satisfaction for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Flywire's Customer Satisfaction score is rated right above USAA, and is preceded by American Express.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Visa | 82% |
| Mastercard | 79% |
| JPMorgan Chase & Co | 77% |
| Stripe | 68% |
| PayPal | 64% |
| Block | 63% |
| American Express | 62% |
| Flywire | 43% |
| USAA | 30% |
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Flywire Customer Service
3.6/5
Flywire has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Flywire's Customer Service
Address
141 Tremont St 10th Floor, Boston, MA 02111
Website
http://www.flywire.com
Flywire's Social Links
Quick Insights into Flywire Customer Service
Flywire's Customer Service score was rated highest by customers from the Education industry, and rated lowest by Male customers.
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Ranked Flywire Customer Service the Highest
Ranked Flywire Customer Service the Lowest
Flywire Customer Service Score by Gender
Female customers rated Flywire's Customer Service score 3.1 stars higher than Male customers.
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Male
1.9/5
Female
5/5
Flywire Customer Service Score by Usage
Flywire's Customer Service score was rated the highest by customers who have used Flywire's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Flywire Customer Service Score by Industry
Flywire's Customer Service score was rated 5 stars by Education industry customers.
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Flywire Customer Service vs. Competitors
Compared to its competitors, Flywire's Customer Service score is rated right above Stripe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Flywire | 3.6/5 |
| Stripe | 3.6/5 |
| TransferWise | 3.6/5 |
| Global Payments | 3.6/5 |
| Western Union | 2.9/5 |
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Customer Service for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Flywire's Customer Service score is rated right above Stripe, and is preceded by Mastercard.
| COMPANY | Customer Service Score | |
|---|---|---|
| Visa | 4/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 3.9/5 |
| Flywire | 3.6/5 |
| Stripe | 3.6/5 |
| Block | 3.4/5 |
| American Express | 3.4/5 |
| USAA | 3.3/5 |
| PayPal | 3.3/5 |
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Flywire as an Employer
4.7/5
Flywire has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Flywire scored a 34 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of Flywire would recommend the brand to a friend. ENPS measures how likely Flywire employees would recommend working at Flywire to a friend.
Net Promoter Score
34
NPS Score
| 62% | Promoters |
|---|---|
| 10% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 80% | Promoters |
|---|---|
| 13% | Passive |
| 7% | Detractors |
Global Ranking Snapshot
Flywire is ranked #814 in the Global Top 100 Brands. It ranks just behind Alabama Power Company and just ahead of Texas Children's Hospital.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
812 |  | FANDOM |  | Perkins Miller | Tech |
813 |  | Alabama Power Company |  | Mark Crosswhite | Energy and Manufacturing |
814 | | Flywire | | Mike Massaro | Banking and Financial Services |
815 |  | Texas Children's Hospital |  | Mark Wallace | Health and Wellness |
816 |  | Juniper Networks |  | Rami Rahim | Business and Consumer Services |
817 |  | IDEO |  | Derek Robson | Business and Consumer Services |
818 |  | DENTSPLY SIRONA |  | Donald M. Casey Jr. | Energy and Manufacturing |
Banking and Financial Services Ranking Snapshot
Flywire is ranked #64 in the Banking and Financial Services Industry. It ranks just behind Better and just ahead of Betterment.
| RANK | COMPANY | Location | |
|---|---|---|---|
62 |  | Frost Bank | San Antonio, TX |
63 |  | Better | New York City, NY |
64 | | Flywire | Boston, MA |
65 |  | Betterment | New York City, NY |
66 |  | FactSet | Norwalk, CT |
67 |  | FirstBank | Denver, CO |
68 |  | Macquarie Group |
