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NPS
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Global Payments
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About Global Payments' Brand
Global Payments offers transaction processing services through their high-speed, robust electronic information networks. Among its major competitors, Global Payments is ranked in 5th place for NPS while Worldline is 1st, and Evertec is 2nd. Overall, Global Payments has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $58.13B
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Global Payments Ranking
- #2 / 4 of its competitors
Global Payments NPS
Global Payments's Net Promoter Score (NPS) is a -3 with 36% Promoters, 25% Passives, and 39% Detractors. Net Promoter Score tracks whether Global Payments's customers would recommend using the product based on a scale of -100 to 100.
Global Payments Overall NPS
| 36% | Promoters |
|---|---|
| 25% | Passives |
| 39% | Detractors |
Global Payments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -10 | Dec 2023 | -10 |
Jan 2024 -8 | Jan 2024 | -8 |
Mar 2024 -10 | Mar 2024 | -10 |
Apr 2024 -9 | Apr 2024 | -9 |
May 2024 -7 | May 2024 | -7 |
Jul 2024 -10 | Jul 2024 | -10 |
Aug 2024 -6 | Aug 2024 | -6 |
Dec 2024 -5 | Dec 2024 | -5 |
Apr 2025 -4 | Apr 2025 | -4 |
Aug 2025 -4 | Aug 2025 | -4 |
Dec 2025 -3 | Dec 2025 | -3 |
Jan 2026 -3 | Jan 2026 | -3 |
How Other Brands Compare
Global Payments is ranked second for NPS among its competitors. FIS and Fiserv come in first and third, with Elavon coming in at #4. Among those competitors, it is the lowest valued company behind FIS.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Global Payments NPS by Gender
Female customers rated Global Payments's NPS 74 points higher than Male customers.
Male
-40
Global Payments's NPS was rated -40 by Male customers on Comparably.
10%
Promoters
40%
Passives
50%
Detractors
Female
34
Global Payments's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Global Payments NPS by Ethnicity
Global Payments's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
Global Payments NPS by Age
Global Payments's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Global Payments NPS by Usage
Global Payments's NPS was rated the highest by customers who have used Global Payments's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Global Payments NPS vs. Competitors
Compared to its competitors, Global Payments's NPS is rated right above Fiserv, and is preceded by ABM Industries.
| COMPANY | NPS Score | |
|---|---|---|
 | Worldline | 100 |
 | Evertec | 50 |
 | FIS | 6 |
 | ABM Industries | 6 |
| Global Payments | -3 |
 | Fiserv | -12 |
 | Worldpay | -34 |
 | Elavon | -35 |
 | Vantiv | -38 |
 | First Data Corporation | -45 |
Global Payments Customer Reviews
Out of the 3 Global Payments customer reviews 3 were positive and 0 were constructive. Global Payments customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Global Payments Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Global Payments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Global Payments Customer Loyalty Score by Gender
Male customers rated Global Payments's Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
Global Payments Customer Loyalty Score by Ethnicity
Global Payments's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Global Payments.
70
out of 100
Caucasian
Global Payments Customer Loyalty Score by Age
Global Payments's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
36-40 40% | 36-40 | 40% |
46-50 100% | 46-50 | 100% |
51-55 70% | 51-55 | 70% |
Global Payments Customer Loyalty Score by Usage
Global Payments's Customer Loyalty score was rated the highest by customers who have used Global Payments's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Global Payments Customer Loyalty Score by Industry
Global Payments's Customer Loyalty score was rated 70% by Tech industry customers.
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Global Payments Customer Loyalty vs. Competitors
Compared to its competitors, Global Payments's Customer Loyalty score is rated right above Fiserv, and is preceded by Vantiv.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Worldline | 100% |
| Evertec | 89% |
| Vantiv | 89% |
| Global Payments | 78% |
| Fiserv | 76% |
| FIS | 73% |
| First Data Corporation | 72% |
| Worldpay | 70% |
| ABM Industries | 67% |
| Elavon | 54% |
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Global Payments Product Quality
3.5/5
Global Payments has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Global Payments Product Information
Global Payments’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Global Payments's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Content
Quick Insights into Global Payments Product Quality
Global Payments's Product Quality score was rated highest by customers who have used Global Payments's products/services for 1 to 2 Years, and rated lowest by customers who have used Global Payments's products/services for Less than 1 Year.
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Ranked Global Payments Product Quality the Highest
Ranked Global Payments Product Quality the Lowest
Global Payments Product Quality Score by Gender
Female customers rated Global Payments's Product Quality score 1.2 stars higher than Male customers.
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Male
3.1/5
Female
4.3/5
Global Payments Product Quality Score by Ethnicity
Global Payments's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Global Payments Product Quality Score by Age
Global Payments's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
36-40 3 | 36-40 | 3 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.5 | 51-55 | 3.5 |
Global Payments Product Quality Score by Usage
Global Payments's Product Quality score was rated the highest by customers who have used Global Payments's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Global Payments Product Quality Score by Industry
Global Payments's Product Quality score was rated 3.8 stars by Tech industry customers.
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Global Payments Product Quality vs. Competitors
Compared to its competitors, Global Payments's Product Quality score is rated right above Fiserv, and is preceded by FIS.
| COMPANY | Product Quality Score | |
|---|---|---|
| Worldline | 5/5 |
| Evertec | 4.1/5 |
| FIS | 3.5/5 |
| Global Payments | 3.5/5 |
| Fiserv | 3.3/5 |
| Vantiv | 3.1/5 |
| ABM Industries | 3/5 |
| Worldpay | 2.7/5 |
| Elavon | 2.5/5 |
| First Data Corporation | 1.9/5 |
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Global Payments Pricing
Global Payments ROI & Value For Money
3.6/5
Global Payments has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Global Payments Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Global Payments ROI
Global Payments's ROI score was rated highest by customers who have used Global Payments's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.
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Ranked Global Payments ROI the Highest
Ranked Global Payments ROI the Lowest
Global Payments ROI Score by Gender
Female customers rated Global Payments's ROI score 0.9 stars higher than Male customers.
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Male
3/5
Female
3.9/5
Global Payments ROI Score by Ethnicity
Global Payments's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Global Payments.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Global Payments ROI Score by Age
Global Payments's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
36-40 2.5 | 36-40 | 2.5 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.5 | 51-55 | 2.5 |
Global Payments ROI Score by Usage
Global Payments's ROI score was rated the highest by customers who have used Global Payments's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Global Payments ROI Score by Industry
Global Payments's ROI score was rated 3.7 stars by Tech industry customers.
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Global Payments Pricing vs. Competitors
Compared to its competitors, Global Payments's ROI score is rated right above FIS, and is preceded by Evertec.
| COMPANY | Pricing Score | |
|---|---|---|
| Worldline | 4/5 |
| Evertec | 3.9/5 |
| Global Payments | 3.6/5 |
| FIS | 3.5/5 |
| ABM Industries | 3.1/5 |
| Vantiv | 3/5 |
| Fiserv | 2.9/5 |
| Worldpay | 2.6/5 |
| Elavon | 2.6/5 |
| First Data Corporation | 1.8/5 |
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Global Payments Customer Satisfaction (CSAT)
Global Payments Customer Satisfaction (CSAT) Score
66 / 100
Global Payments has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
20%
Satisfied
46%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
1%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Global Payments Customer Satisfaction
Global Payments's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 51-55.
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Ranked Global Payments Customer Satisfaction the Highest
Ranked Global Payments Customer Satisfaction the Lowest
Global Payments Customer Satisfaction Score by Gender
Female customers rated Global Payments's Customer Satisfaction score 28 points higher than Male customers.
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55 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 23% |
83 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Global Payments Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Global Payments' Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
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64 / 100
Very Satisfied
55%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
9%
Global Payments Customer Satisfaction Score by Age
Global Payments's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 33% |
Global Payments Customer Satisfaction Score by Usage
Global Payments's Customer Satisfaction score was rated the highest by customers who have used Global Payments's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Global Payments Customer Satisfaction Score by Industry
Global Payments's Customer Satisfaction score was rated 80 points by Tech industry customers.
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}Global Payments Customer Satisfaction vs. Competitors
Compared to its competitors, Global Payments's Customer Satisfaction score is rated right above FIS, and is preceded by Vantiv.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Worldline | 100% |
| Evertec | 86% |
| Vantiv | 67% |
| Global Payments | 66% |
| FIS | 61% |
| ABM Industries | 51% |
| Fiserv | 48% |
| Elavon | 41% |
| Worldpay | 36% |
| First Data Corporation | 30% |
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Global Payments Customer Service
3.6/5
Global Payments has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Global Payments's Customer Service
Address
Atlanta, GA
Website
http://www.globalpaymentsinc.com
Quick Insights into Global Payments Customer Service
Global Payments's Customer Service score was rated highest by customers who have used Global Payments's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.
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Ranked Global Payments Customer Service the Highest
Ranked Global Payments Customer Service the Lowest
Global Payments Customer Service Score by Gender
Female customers rated Global Payments's Customer Service score 1 stars higher than Male customers.
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Male
3.1/5
Female
4.1/5
Global Payments Customer Service Score by Ethnicity
Global Payments's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Global Payments Customer Service Score by Age
Global Payments's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 2.8 | 36-40 | 2.8 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2 | 51-55 | 2 |
Global Payments Customer Service Score by Usage
Global Payments's Customer Service score was rated the highest by customers who have used Global Payments's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Global Payments Customer Service Score by Industry
Global Payments's Customer Service score was rated 4 stars by Tech industry customers.
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Global Payments Customer Service vs. Competitors
Compared to its competitors, Global Payments's Customer Service score is rated right above FIS, and is preceded by Evertec.
| COMPANY | Customer Service Score | |
|---|---|---|
| Worldline | 4/5 |
| Evertec | 3.9/5 |
| Global Payments | 3.6/5 |
| FIS | 3.5/5 |
| Fiserv | 3.1/5 |
| ABM Industries | 3/5 |
| Vantiv | 2.7/5 |
| Elavon | 2.5/5 |
| Worldpay | 2.1/5 |
| First Data Corporation | 1.8/5 |
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Global Payments as an Employer
3.8/5
Global Payments has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Global Payments scored a -3 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Global Payments would recommend the brand to a friend. ENPS measures how likely Global Payments employees would recommend working at Global Payments to a friend.
Net Promoter Score
-3
NPS Score
| 36% | Promoters |
|---|---|
| 25% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 40% | Promoters |
|---|---|
| 23% | Passive |
| 37% | Detractors |
