-35
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Elavon
Marketing or Exec? Claim Your Free Account
About Elavon's Brand
Elavon has been a leader in processing payments for over twenty years.
Brand at a Glance
54%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Elavon NPS
Elavon's Net Promoter Score (NPS) is a -35 with 29% Promoters, 7% Passives, and 64% Detractors. Net Promoter Score tracks whether Elavon's customers would recommend using the product based on a scale of -100 to 100.
Elavon Overall NPS
| 29% | Promoters |
|---|---|
| 7% | Passives |
| 64% | Detractors |
Elavon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -34 | Feb 2023 | -34 |
Mar 2023 -25 | Mar 2023 | -25 |
Apr 2023 -18 | Apr 2023 | -18 |
May 2023 -22 | May 2023 | -22 |
Nov 2023 -17 | Nov 2023 | -17 |
Dec 2023 -20 | Dec 2023 | -20 |
Feb 2024 -28 | Feb 2024 | -28 |
May 2024 -33 | May 2024 | -33 |
Aug 2024 -36 | Aug 2024 | -36 |
Oct 2024 -32 | Oct 2024 | -32 |
Aug 2025 -34 | Aug 2025 | -34 |
Nov 2025 -36 | Nov 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elavon NPS by Gender
Elavon's NPS was rated -80 by Male customers on Comparably.
Male
-80
Elavon's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
N/A
Elavon's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Elavon Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Elavon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elavon Customer Loyalty Score by Gender
Elavon's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Elavon.
Male
64%
Yes
Female
N/A
Yes
Elavon Product Quality
2.5/5
Elavon has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Elavon's overall Product Quality score rated by its users and customers.
Elavon Product Information
Elavon’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://elavon.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
Mobile App
SaaS
Small Business Services
Quick Insights into Elavon Product Quality
Elavon's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Elavon's Product Quality.
Ranked Elavon Product Quality the Highest
Elavon Product Quality Score by Gender
Elavon's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Elavon.
Male
2/5
Female
N/A
Elavon Pricing
Elavon ROI & Value For Money
2.6/5
Elavon has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Elavon's overall ROI score rated by its users and customers.
Quick Insights into Elavon ROI
Elavon's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Elavon's ROI score.
Ranked Elavon ROI the Highest
Elavon ROI Score by Gender
Elavon's ROI score was rated 1.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Elavon.
Male
1.7/5
Female
N/A
Elavon Customer Satisfaction (CSAT)
Elavon Customer Satisfaction (CSAT) Score
41 / 100
Elavon has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
12%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
18%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Elavon Customer Satisfaction
Elavon's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Elavon's Customer Satisfaction.
Ranked Elavon Customer Satisfaction the Highest
Elavon Customer Satisfaction Score by Gender
Elavon's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Elavon.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Elavon Customer Service
2.5/5
Elavon has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Elavon's overall Customer Service score rated by its users and customers.
About Elavon's Customer Service
Address
Two Concourse Parkway, Suite 800, Atlanta, GA
Website
http://elavon.com
Phone Number
(800)725-1243
Quick Insights into Elavon Customer Service
Elavon's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Elavon's Customer Service score.
Ranked Elavon Customer Service the Highest
Elavon Customer Service Score by Gender
Elavon's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Elavon.
Male
1.6/5
Female
N/A
Elavon as an Employer
3.5/5
Elavon has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Elavon scored a -35 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Elavon would recommend the brand to a friend. ENPS measures how likely Elavon employees would recommend working at Elavon to a friend.
Net Promoter Score
-35
NPS Score
| 29% | Promoters |
|---|---|
| 7% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
