-38
NPS
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Brand Page
Vantiv
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About Vantiv's Brand
Vantiv is a provider of payment strategies and technology solutions for financial institutions and businesses.
Brand at a Glance
89%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Vantiv NPS
Vantiv's Net Promoter Score (NPS) is a -38 with 12% Promoters, 38% Passives, and 50% Detractors. Net Promoter Score tracks whether Vantiv's customers would recommend using the product based on a scale of -100 to 100.
Vantiv Overall NPS
| 12% | Promoters |
|---|---|
| 38% | Passives |
| 50% | Detractors |
Vantiv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jun 2022 -50 | Jun 2022 | -50 |
Mar 2023 -75 | Mar 2023 | -75 |
Nov 2023 -60 | Nov 2023 | -60 |
Feb 2024 -66 | Feb 2024 | -66 |
Apr 2024 -57 | Apr 2024 | -57 |
Jul 2024 -38 | Jul 2024 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vantiv Customer Reviews
Out of the 2 Vantiv customer reviews 2 were positive and 0 were constructive. Vantiv customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Vantiv Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Vantiv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vantiv Product Quality
3.1/5
Vantiv has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Vantiv's overall Product Quality score rated by its users and customers.
Vantiv Product Information
Vantiv’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://vantiv.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Vantiv Pricing
Vantiv ROI & Value For Money
3/5
Vantiv has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Vantiv Customer Satisfaction (CSAT)
Vantiv Customer Satisfaction (CSAT) Score
67 / 100
Vantiv has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vantiv Customer Service
2.7/5
Vantiv has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Vantiv's Customer Service
Address
8500 Governors Hill Drive, Symmes Township, Cincinnati, OH
Website
http://vantiv.com
Phone Number
513-900-5250
Vantiv as an Employer
3.9/5
Vantiv has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Vantiv scored a -38 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Vantiv would recommend the brand to a friend. ENPS measures how likely Vantiv employees would recommend working at Vantiv to a friend.
Net Promoter Score
-38
NPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
