50
NPS
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Evertec
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About Evertec's Brand
EVERTEC, LLC a diversified company with a diverse offering for transaction processing services, merchant acquiring solutions and business Among its major competitors, Evertec is ranked in 1st place for NPS while Block is 2nd, and Global Payments is 3rd.Their current market cap is $2.75B
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Evertec Ranking
- #1 / 4 of its competitors
Evertec NPS
Evertec's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Evertec's customers would recommend using the product based on a scale of -100 to 100.
Evertec Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Evertec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Oct 2022 50 | Oct 2022 | 50 |
Jan 2023 60 | Jan 2023 | 60 |
Mar 2023 67 | Mar 2023 | 67 |
Apr 2023 43 | Apr 2023 | 43 |
Dec 2024 50 | Dec 2024 | 50 |
How Other Brands Compare
Evertec is ranked first for NPS among its competitors. Block and Global Payments come in second and third, with ACI Worldwide coming in at #4. Among those competitors, it is the lowest valued company behind Block.
Evertec |  Block |  Global Payments |  ACI Worldwide | |
| Global Ranking | #- | #67 | #- | #- |
| NPS | 50 | 25 | -1 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.75B | $97.54B | $58.13B | $4.46B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evertec NPS vs. Competitors
Compared to its competitors, Evertec's NPS is rated right above Block.
| COMPANY | NPS Score | |
|---|---|---|
| Evertec | 50 |
| Block | 25 |
| Global Payments | -1 |
| ACI Worldwide | -13 |
 | LevelUp | -43 |
Evertec Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Evertec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Evertec Customer Loyalty vs. Competitors
Compared to its competitors, Evertec's Customer Loyalty score is rated right above Global Payments.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Evertec | 89% |
| Global Payments | 76% |
| Block | 75% |
| LevelUp | 72% |
| ACI Worldwide | 60% |
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Evertec Product Quality
4.1/5
Evertec has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Evertec Product Information
Evertec’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.evertecinc.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Consumer Services
Enterprise
SaaS
Evertec Product Quality vs. Competitors
Compared to its competitors, Evertec's Product Quality score is rated right above Block.
| COMPANY | Product Quality Score | |
|---|---|---|
| Evertec | 4.1/5 |
| Block | 3.6/5 |
| Global Payments | 3.5/5 |
| ACI Worldwide | 3/5 |
| LevelUp | 2.5/5 |
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Evertec Pricing
Evertec ROI & Value For Money
3.9/5
Evertec has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Evertec Pricing vs. Competitors
Compared to its competitors, Evertec's ROI score is rated right above Block.
| COMPANY | Pricing Score | |
|---|---|---|
| Evertec | 3.9/5 |
| Block | 3.6/5 |
| Global Payments | 3.5/5 |
| ACI Worldwide | 3.4/5 |
| LevelUp | 2.6/5 |
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Evertec Customer Satisfaction (CSAT)
Evertec Customer Satisfaction (CSAT) Score
85 / 100
Evertec has an overall Customer Satisfaction score of 85 rated by its users and customers.
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Very Satisfied
71%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Evertec Customer Satisfaction vs. Competitors
Compared to its competitors, Evertec's Customer Satisfaction score is rated right above Global Payments.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Evertec | 86% |
| Global Payments | 64% |
| Block | 63% |
| ACI Worldwide | 38% |
| LevelUp | 0% |
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Evertec Customer Service
3.9/5
Evertec has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Evertec's Customer Service
Address
Carr. PR-176, k.m. 1.3 Cupey Bajo, Rio Vista, CA
Website
http://www.evertecinc.com
Phone Number
17872815251
Evertec Customer Service vs. Competitors
Compared to its competitors, Evertec's Customer Service score is rated right above Global Payments.
| COMPANY | Customer Service Score | |
|---|---|---|
| Evertec | 3.9/5 |
| Global Payments | 3.6/5 |
| Block | 3.4/5 |
| ACI Worldwide | 3.2/5 |
| LevelUp | 2.6/5 |
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Evertec as an Employer
2.9/5
Evertec has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Evertec scored a 50 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Evertec would recommend the brand to a friend. ENPS measures how likely Evertec employees would recommend working at Evertec to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
