-43
NPS
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Brand Page
LevelUp
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About LevelUp's Brand
LevelUp is a mobile payment platform enabling their customers pay for their purchase and redeem rewards with a single scan or tap.
Brand at a Glance
72%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
LevelUp NPS
LevelUp's Net Promoter Score (NPS) is a -43 with 21% Promoters, 15% Passives, and 64% Detractors. Net Promoter Score tracks whether LevelUp's customers would recommend using the product based on a scale of -100 to 100.
LevelUp Overall NPS
| 21% | Promoters |
|---|---|
| 15% | Passives |
| 64% | Detractors |
LevelUp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Jul 2021 -33 | Jul 2021 | -33 |
Nov 2021 -50 | Nov 2021 | -50 |
Feb 2022 -20 | Feb 2022 | -20 |
May 2022 -50 | May 2022 | -50 |
Jan 2023 -55 | Jan 2023 | -55 |
Feb 2023 -60 | Feb 2023 | -60 |
Jul 2023 -45 | Jul 2023 | -45 |
Sep 2023 -51 | Sep 2023 | -51 |
Nov 2023 -54 | Nov 2023 | -54 |
Jan 2024 -43 | Jan 2024 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LevelUp Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of LevelUp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LevelUp Product Quality
2.5/5
LevelUp has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LevelUp's overall Product Quality score rated by its users and customers.
LevelUp Product Information
LevelUp serves markets in the United States. LevelUp supports Web devices and offers products for small and medium sized businesses.
LevelUp’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.thelevelup.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Mobile App
SaaS
Languages Supported
English
Product Type
Payment Management Software
Customer Loyalty Software
Customer Engagement Software
LevelUp Pricing
LevelUp ROI & Value For Money
2.6/5
LevelUp has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock LevelUp's overall ROI score rated by its users and customers.
LevelUp Pricing Plans
LevelUp has a pricing structure that accommodates small and medium businesses.
Who Uses LevelUp?
Small Businesses
Medium Businesses
LevelUp Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LevelUp Customer Service
2.6/5
LevelUp has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock LevelUp's overall Customer Service score rated by its users and customers.
About LevelUp's Customer Service
Address
1 Federal St., Boston, MA 02110
Website
https://www.thelevelup.com/
Phone Number
855-538-3542
LevelUp's Social Links
LevelUp as an Employer
4.6/5
LevelUp has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LevelUp scored a -43 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of LevelUp would recommend the brand to a friend. ENPS measures how likely LevelUp employees would recommend working at LevelUp to a friend.
Net Promoter Score
-43
NPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
