ACI Worldwide NPS & Customer Reviews

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ACI Worldwide

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ACI Worldwide

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About ACI Worldwide's Brand

ACI Worldwide, a payment systems company, powers e-payments and banking for financial institutions, retailers and billers. Among its major competitors, ACI Worldwide is ranked in 7th place for NPS while Evertec is 1st, and Fundbox is 2nd.Their current market cap is $4.46B

Brand at a Glance

60%

Customer Loyalty

3/5

Product Quality

3.4/5

Pricing

3.2/5

Customer Service

ACI Worldwide CMO

Jeremy Miles Marius Wilmot

Mr. Jeremy Miles Marius Wilmot has been Executive Vice President and Chief Marketing & Revenue Officer at ACI Worldwide, Inc since January 2018. Mr. Wilmot served as the Senior Vice President and Managing Director of Americas at ACI Worldwide, Inc until January 2018. Mr. Wilmot served as the President of Asia Pacific Region at ACI Worldwide, Inc. Mr. Wilmot has been a Director of ACI Worldwide (New Zealand) Limited since July 20, 2007. Earlier in his career, Mr. Wilmot worked for ICL (now Fujitsu) in several capacities, including as international sales manager for financial services. Mr. Wilmot holds a Bachelor of Arts in Business Studies from Oxford Brookes University in the U.K. He completed the Advanced Management Program at INSEAD in France.

ACI Worldwide Ranking

^#4 / 4 of its competitors

ACI Worldwide NPS

ACI Worldwide's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether ACI Worldwide's customers would recommend using the product based on a scale of -100 to 100.

ACI Worldwide Overall NPS

-13

NPS

37%	Promoters
13%	Passives
50%	Detractors

ACI Worldwide NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2022 22	Aug 2022	22
Oct 2022 10	Oct 2022	10
Nov 2022 12	Nov 2022	12
Jan 2023 10	Jan 2023	10
Feb 2023 -1	Feb 2023	-1
May 2023 0	May 2023	0
Jun 2023 -5	Jun 2023	-5
Jan 2024 -4	Jan 2024	-4
Apr 2024 -5	Apr 2024	-5
May 2024 -1	May 2024	-1
Oct 2024 -11	Oct 2024	-11
Nov 2024 -13	Nov 2024	-13

How Other Brands Compare

ACI Worldwide is ranked #4 for NPS among its competitors. Evertec and HP Inc. come in first and second, with Fiserv coming in at third. Among those competitors, it is the third most valued company behind Fiserv.

	ACI Worldwide	HP Inc.	Fiserv	Evertec
Global Ranking	#-	#180	#319	#-
NPS	-13	0	-12	50
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$4.46B	$39.95B	$74.66B	$2.75B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ACI Worldwide NPS by Gender

ACI Worldwide's NPS was rated -80 by Male customers on Comparably.

Male

-80

ACI Worldwide's NPS was rated -80 by Male customers on Comparably.

Promoters

20%

Passives

80%

Detractors

Female

N/A

ACI Worldwide's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

ACI Worldwide NPS by Ethnicity

ACI Worldwide's NPS was rated -100 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100

ACI Worldwide NPS by Age

ACI Worldwide's NPS was rated -100 points by customers ages 51-55 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

51-55

100%

ACI Worldwide NPS by Usage

ACI Worldwide's NPS was rated -100 points by customers who have used ACI Worldwide's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -100	Less than 1 Year	-100

ACI Worldwide NPS vs. Competitors

Compared to its competitors, ACI Worldwide's NPS is rated right above First Data Corporation, and is preceded by PayStand.

COMPANY		NPS Score
	Evertec	50
	Fundbox	21
	Bottomline Technologies	11
	HP Inc.	0
	Fundtech	N/A
	Fiserv	-12
	PayStand	-12
	ACI Worldwide	-13
	First Data Corporation	-45

ACI Worldwide Customer Loyalty

60%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

60% of ACI Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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60%

40%

ACI Worldwide Customer Loyalty Score by Gender

ACI Worldwide's Customer Loyalty score was rated 46 by Male customers on Comparably.

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Male

46%

Yes

Female

N/A

Yes

ACI Worldwide Customer Loyalty Score by Ethnicity

ACI Worldwide's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

ACI Worldwide Customer Loyalty Score by Age

ACI Worldwide's Customer Loyalty score was rated 40% by customers ages 51-55 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
51-55 40%	51-55	40%

ACI Worldwide Customer Loyalty Score by Usage

ACI Worldwide's Customer Loyalty score was rated 40% by customers who have used ACI Worldwide's products/services for Less than 1 Year.

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Less than 1 Year	40%

ACI Worldwide Customer Loyalty Score by Industry

ACI Worldwide's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech	70%

ACI Worldwide Customer Loyalty vs. Competitors

Compared to its competitors, ACI Worldwide's Customer Loyalty score is rated right above Fundbox, and is preceded by PayStand.

COMPANY		Customer Loyalty Score
	Evertec	89%
	Fiserv	76%
	HP Inc.	73%
	First Data Corporation	72%
	Bottomline Technologies	66%
	PayStand	60%
	ACI Worldwide	60%
	Fundbox	49%
	Fundtech	N/A

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ACI Worldwide Product Quality

3/5

ACI Worldwide has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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ACI Worldwide Product Information

ACI Worldwide’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ACI Worldwide's product the highest.

Website: http://www.aciworldwide.com

Company Size: 10,000+ Employees

Industry

Tech

Business Services

SaaS

Quick Insights into ACI Worldwide Product Quality

ACI Worldwide's Product Quality score was rated highest by customers from the Tech industry.

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Ranked ACI Worldwide Product Quality the Highest

Tech	4.1
Male	2.2
Less than 1 Year	1.8

ACI Worldwide Product Quality Score by Gender

ACI Worldwide's Product Quality score was rated 2.2 by Male customers on Comparably.

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Male

2.2/5

Female

N/A

ACI Worldwide Product Quality Score by Ethnicity

ACI Worldwide's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7

ACI Worldwide Product Quality Score by Age

ACI Worldwide's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 1.5	51-55	1.5

ACI Worldwide Product Quality Score by Usage

ACI Worldwide's Product Quality score was rated 1.8 stars by customers who have used ACI Worldwide's products/services for Less than 1 Year.

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Less than 1 Year	1.8

ACI Worldwide Product Quality Score by Industry

ACI Worldwide's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

ACI Worldwide Product Quality vs. Competitors

Compared to its competitors, ACI Worldwide's Product Quality score is rated right above First Data Corporation, and is preceded by HP Inc..

COMPANY		Product Quality Score
	Evertec	4.1/5
	Bottomline Technologies	3.9/5
	PayStand	3.7/5
	Fundbox	3.6/5
	Fiserv	3.3/5
	HP Inc.	3.2/5
	ACI Worldwide	3/5
	First Data Corporation	1.9/5
	Fundtech	N/A

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ACI Worldwide Pricing

ACI Worldwide ROI & Value For Money

3.4/5

ACI Worldwide has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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ACI Worldwide Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into ACI Worldwide ROI

ACI Worldwide's ROI score was rated highest by customers from the Tech industry.

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Ranked ACI Worldwide ROI the Highest

Tech	4.8
Male	2.7
51-55	2.6

ACI Worldwide ROI Score by Gender

ACI Worldwide's ROI score was rated 2.7 by Male customers on Comparably.

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Male

2.7/5

Female

N/A

ACI Worldwide ROI Score by Ethnicity

ACI Worldwide's ROI score was rated 2.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5

ACI Worldwide ROI Score by Age

ACI Worldwide's ROI score was rated 2.6 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 2.6	51-55	2.6

ACI Worldwide ROI Score by Usage

ACI Worldwide's ROI score was rated 2.3 stars by customers who have used ACI Worldwide's products/services for Less than 1 Year.

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Less than 1 Year	2.3

ACI Worldwide ROI Score by Industry

ACI Worldwide's ROI score was rated 4.8 stars by Tech industry customers.

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Tech	4.8

ACI Worldwide Pricing vs. Competitors

Compared to its competitors, ACI Worldwide's ROI score is rated right above HP Inc., and is preceded by PayStand.

COMPANY		Pricing Score
	Evertec	3.9/5
	Bottomline Technologies	3.6/5
	PayStand	3.6/5
	ACI Worldwide	3.4/5
	HP Inc.	3.1/5
	Fiserv	2.9/5
	Fundbox	2.8/5
	First Data Corporation	1.8/5
	Fundtech	N/A

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ACI Worldwide Customer Satisfaction (CSAT)

ACI Worldwide Customer Satisfaction (CSAT) Score

38 / 100

ACI Worldwide has an overall Customer Satisfaction score of 38 rated by its users and customers.

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Very Satisfied	17%
Satisfied	21%
Neither Satisfied nor Dissatisfied	21%
Dissatisfied	8%
Very Dissatisfied	33%

Very Satisfied

17%

Satisfied

21%

Neither Satisfied nor Dissatisfied

21%

Dissatisfied

Very Dissatisfied

33%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ACI Worldwide Customer Satisfaction

ACI Worldwide's Customer Satisfaction score was rated highest by customers from the Tech industry.

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Ranked ACI Worldwide Customer Satisfaction the Highest

Tech	100%
Male	40%
Less than 1 Year	34%

ACI Worldwide Customer Satisfaction Score by Gender

ACI Worldwide's Customer Satisfaction score was rated 40 by Male customers on Comparably.

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40 / 100

Male

	Very Satisfied	0%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	40%

ACI Worldwide Customer Satisfaction Score by Ethnicity

Caucasian
25%

CSAT according to Caucasian

ACI Worldwide's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

50%

ACI Worldwide Customer Satisfaction Score by Age

ACI Worldwide's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.

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100

Breakdown

Age

Score

51-55

33%

ACI Worldwide Customer Satisfaction Score by Usage

ACI Worldwide's Customer Satisfaction score was rated 34 points by customers who have used ACI Worldwide's products/services for Less than 1 Year.

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Less than 1 Year	34

ACI Worldwide Customer Satisfaction Score by Industry

ACI Worldwide's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

ACI Worldwide Customer Satisfaction vs. Competitors

Compared to its competitors, ACI Worldwide's Customer Satisfaction score is rated right above First Data Corporation, and is preceded by PayStand.

COMPANY		Customer Satisfaction (CSAT) Score
	Evertec	86%
	Bottomline Technologies	55%
	HP Inc.	53%
	Fiserv	48%
	PayStand	40%
	ACI Worldwide	38%
	First Data Corporation	30%
	Fundbox	28%
	Fundtech	0%

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ACI Worldwide Customer Service

3.2/5

ACI Worldwide has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About ACI Worldwide's Customer Service

Address

Suite 300, 3520 Kraft Road, Naples, FL

Website

http://www.aciworldwide.com

Phone Number

(402) 390-7600

Quick Insights into ACI Worldwide Customer Service

ACI Worldwide's Customer Service score was rated highest by customers from the Tech industry.

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Ranked ACI Worldwide Customer Service the Highest

Tech	4
Male	2.1
Caucasian	1.7

ACI Worldwide Customer Service Score by Gender

ACI Worldwide's Customer Service score was rated 2.1 by Male customers on Comparably.

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Male

2.1/5

Female

N/A

ACI Worldwide Customer Service Score by Ethnicity

ACI Worldwide's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7

ACI Worldwide Customer Service Score by Age

ACI Worldwide's Customer Service score was rated 1.6 stars by customers ages 51-55 on Comparably.

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100

Summary	Age	Customer Service Score
51-55 1.6	51-55	1.6

ACI Worldwide Customer Service Score by Usage

ACI Worldwide's Customer Service score was rated 1.5 stars by customers who have used ACI Worldwide's products/services for Less than 1 Year.

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Less than 1 Year	1.5

ACI Worldwide Customer Service Score by Industry

ACI Worldwide's Customer Service score was rated 4 stars by Tech industry customers.

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Tech	4

ACI Worldwide Customer Service vs. Competitors

Compared to its competitors, ACI Worldwide's Customer Service score is rated right above Fiserv, and is preceded by PayStand.

COMPANY		Customer Service Score
	Evertec	3.9/5
	Bottomline Technologies	3.7/5
	PayStand	3.3/5
	ACI Worldwide	3.2/5
	Fiserv	3.1/5
	HP Inc.	3/5
	Fundbox	2/5
	First Data Corporation	1.8/5
	Fundtech	N/A

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ACI Worldwide as an Employer

4.6/5

ACI Worldwide has a 4.6/5 stars for its overall company culture rated by their employees

top

10%

CEO of ACI Worldwide

Heasley

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ACI Worldwide scored a -13 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of ACI Worldwide would recommend the brand to a friend. ENPS measures how likely ACI Worldwide employees would recommend working at ACI Worldwide to a friend.

Net Promoter Score

-13

NPS Score

37%	Promoters
13%	Passive
50%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
22%	Passive
22%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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