21
NPS
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Fundbox
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About Fundbox's Brand
Fundbox is an embedded working capital platform for small businesses. As a leading provider of working capital, we use technology to help small businesses optimize cash flow. Since 2013, we have unlocked over $3 Billion in capital and connected to over 500,000 businesses.
Brand at a Glance
49%
Customer Loyalty
3.6/5
Product Quality
2.8/5
Pricing
2/5
Customer Service
Fundbox CMO
Fundbox NPS
Fundbox's Net Promoter Score (NPS) is a 21 with 54% Promoters, 13% Passives, and 33% Detractors. Net Promoter Score tracks whether Fundbox's customers would recommend using the product based on a scale of -100 to 100.
Fundbox Overall NPS
| 54% | Promoters |
|---|---|
| 13% | Passives |
| 33% | Detractors |
Fundbox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 36 | Mar 2022 | 36 |
Sep 2022 36 | Sep 2022 | 36 |
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 35 | Nov 2022 | 35 |
Jan 2023 31 | Jan 2023 | 31 |
Feb 2023 26 | Feb 2023 | 26 |
Aug 2023 24 | Aug 2023 | 24 |
Nov 2023 24 | Nov 2023 | 24 |
Dec 2023 22 | Dec 2023 | 22 |
Apr 2024 21 | Apr 2024 | 21 |
May 2024 23 | May 2024 | 23 |
Jul 2024 21 | Jul 2024 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fundbox NPS by Gender
Female customers rated Fundbox's NPS 66 points higher than Male customers.
Male
-100
Fundbox's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-34
Fundbox's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Fundbox NPS by Ethnicity
Fundbox's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Fundbox NPS by Age
Fundbox's NPS was rated -100 points by customers ages 31-35 and customers ages 41-45 on Comparably.
Fundbox NPS by Usage
Fundbox's NPS was rated the highest by customers who have used Fundbox's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Fundbox Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Fundbox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fundbox Customer Loyalty Score by Gender
Female customers rated Fundbox's Customer Loyalty score 42% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fundbox.
Male
28%
Yes
Female
70%
Yes
Fundbox Customer Loyalty Score by Ethnicity
Fundbox's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fundbox.
33
out of 100
Caucasian
Fundbox Customer Loyalty Score by Age
Fundbox's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fundbox.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 10% | 31-35 | 10% |
41-45 40% | 41-45 | 40% |
Fundbox Customer Loyalty Score by Usage
Fundbox's Customer Loyalty score was rated the highest by customers who have used Fundbox's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fundbox Product Quality
3.6/5
Fundbox has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Fundbox Product Information
Fundbox serves markets in the United States. Fundbox supports Web devices and offers products for small and medium sized businesses.
Fundbox’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fundbox's product the highest. Reviewers from the Arts and Entertainment industry rated Fundbox the lowest at 2.
- Website
- http://fundbox.com
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Languages Supported
English
Product Type
Payment Management Software
Accounts Receivable Software
Billing & Invoicing Software
Debt Collection Software
Quick Insights into Fundbox Product Quality
Fundbox's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by Male customers.
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Ranked Fundbox Product Quality the Highest
Ranked Fundbox Product Quality the Lowest
Fundbox Product Quality Score by Gender
Female customers rated Fundbox's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fundbox.
Male
1.5/5
Female
2.3/5
Fundbox Product Quality Score by Ethnicity
Fundbox's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fundbox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Fundbox Product Quality Score by Age
Fundbox's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fundbox.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Fundbox Product Quality Score by Usage
Fundbox's Product Quality score was rated the highest by customers who have used Fundbox's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fundbox Product Quality Score by Industry
Fundbox's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Fundbox Pricing
Fundbox ROI & Value For Money
2.8/5
Fundbox has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fundbox's overall ROI score rated by its users and customers.
Fundbox Pricing Plans
Fundbox has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Fundbox?
Small Businesses
Medium Businesses
Quick Insights into Fundbox ROI
Fundbox's ROI score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Fundbox ROI the Highest
Ranked Fundbox ROI the Lowest
Fundbox ROI Score by Gender
Female customers rated Fundbox's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fundbox.
Male
1.5/5
Female
2.1/5
Fundbox ROI Score by Ethnicity
Fundbox's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fundbox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Fundbox ROI Score by Age
Fundbox's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fundbox.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
Fundbox ROI Score by Usage
Fundbox's ROI score was rated the highest by customers who have used Fundbox's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fundbox ROI Score by Industry
Fundbox's ROI score was rated 4.6 stars by Tech industry customers.
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Fundbox Customer Satisfaction (CSAT)
Fundbox Customer Satisfaction (CSAT) Score
28 / 100
Fundbox has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
7%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fundbox Customer Satisfaction
Fundbox's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Fundbox's Customer Satisfaction.
Ranked Fundbox Customer Satisfaction the Highest
Ranked Fundbox Customer Satisfaction the Lowest
Fundbox Customer Satisfaction Score by Gender
Fundbox's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fundbox.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
Fundbox Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fundbox's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fundbox.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
50%
Fundbox Customer Satisfaction Score by Age
Fundbox's Customer Satisfaction score was rated 0 points by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fundbox.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 41-45 | 0% |
Fundbox Customer Satisfaction Score by Usage
Fundbox's Customer Satisfaction score was rated 0 points by customers who have used Fundbox's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fundbox Customer Service
2/5
Fundbox has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Fundbox's Customer Service
Address
6900 Dallas Pkwy Suite 700, Plano, TX 75024
Website
http://fundbox.com
Phone Number
(855) 572-7707
Fundbox's Social Links
Quick Insights into Fundbox Customer Service
Fundbox's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Fundbox Customer Service the Highest
Ranked Fundbox Customer Service the Lowest
Fundbox Customer Service Score by Gender
Female customers rated Fundbox's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fundbox.
Male
1.5/5
Female
2/5
Fundbox Customer Service Score by Ethnicity
Fundbox's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fundbox.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Fundbox Customer Service Score by Age
Fundbox's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fundbox.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Fundbox Customer Service Score by Usage
Fundbox's Customer Service score was rated 1.5 stars by customers who have used Fundbox's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Fundbox as an Employer
4.1/5
Fundbox has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Fundbox scored a 21 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Fundbox would recommend the brand to a friend. ENPS measures how likely Fundbox employees would recommend working at Fundbox to a friend.
Net Promoter Score
21
NPS Score
| 54% | Promoters |
|---|---|
| 13% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
