-12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PayStand
Marketing or Exec? Claim Your Free Account
About PayStand's Brand
PayStand is a next generation payment & eCommerce checkout system that enables organizations to take Credit, eCheck, and Bitcoin at 0% fees.
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
PayStand NPS
PayStand's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether PayStand's customers would recommend using the product based on a scale of -100 to 100.
PayStand Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
PayStand NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 20 | Mar 2022 | 20 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 -25 | Aug 2022 | -25 |
Dec 2022 -11 | Dec 2022 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PayStand Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of PayStand users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PayStand Product Quality
3.7/5
PayStand has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PayStand's overall Product Quality score rated by its users and customers.
PayStand Product Information
PayStand serves markets in the United States. PayStand supports Web devices and offers products for small, medium, and large sized businesses.
PayStand’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://paystand.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
SaaS
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
PayStand Pricing
PayStand ROI & Value For Money
3.6/5
PayStand has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PayStand's overall ROI score rated by its users and customers.
PayStand Pricing Plans
PayStand has a pricing structure that accommodates small, medium, and large businesses.
Who Uses PayStand?
Small Businesses
Medium Businesses
Large Enterprises
PayStand Customer Satisfaction (CSAT)
PayStand Customer Satisfaction (CSAT) Score
40 / 100
PayStand has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PayStand Customer Service
3.3/5
PayStand has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PayStand's overall Customer Service score rated by its users and customers.
About PayStand's Customer Service
Address
303 Potrero St., Santa Cruz, CA
Website
http://paystand.com
Phone Number
800-708-6413
PayStand as an Employer
2.9/5
PayStand has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
PayStand scored a -12 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of PayStand would recommend the brand to a friend. ENPS measures how likely PayStand employees would recommend working at PayStand to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
