11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Bottomline Technologies
Marketing or Exec? Claim Your Free Account
About Bottomline Technologies' Brand
Bottomline Technologies offers e-payment, invoice and document automation solutions to corporations, financial institutions and banks.
Brand at a Glance
66%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Bottomline Technologies CMO
Christine Nurnberger
Christine Nurnberger serves as the Chief Marketing Officer of Bottomline Technologies. Christine started at Bottomline Technologies in September of 2014. Christine is currently based in the Greater Boston Area.
Bottomline Technologies NPS
Bottomline Technologies's Net Promoter Score (NPS) is a 11 with 52% Promoters, 7% Passives, and 41% Detractors. Net Promoter Score tracks whether Bottomline Technologies's customers would recommend using the product based on a scale of -100 to 100.
Bottomline Technologies Overall NPS
| 52% | Promoters |
|---|---|
| 7% | Passives |
| 41% | Detractors |
Bottomline Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 39 | Dec 2022 | 39 |
Jan 2023 43 | Jan 2023 | 43 |
Feb 2023 34 | Feb 2023 | 34 |
Mar 2023 37 | Mar 2023 | 37 |
Apr 2023 32 | Apr 2023 | 32 |
Sep 2023 29 | Sep 2023 | 29 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 28 | May 2024 | 28 |
Nov 2024 22 | Nov 2024 | 22 |
Jan 2025 18 | Jan 2025 | 18 |
Feb 2025 14 | Feb 2025 | 14 |
Jun 2025 9 | Jun 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bottomline Technologies NPS by Gender
Bottomline Technologies's NPS was rated -20 by Male customers on Comparably.
Male
-20
Bottomline Technologies's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Bottomline Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bottomline Technologies NPS by Ethnicity
Bottomline Technologies's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Bottomline Technologies NPS by Age
Bottomline Technologies's NPS was rated -34 points by customers ages 46-50 on Comparably.
Bottomline Technologies NPS by Usage
Bottomline Technologies's NPS was rated 25 points by customers who have used Bottomline Technologies's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
Bottomline Technologies Customer Reviews
Out of the 2 Bottomline Technologies customer reviews 1 was positive and 1 was constructive. Bottomline Technologies customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bottomline Technologies Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Bottomline Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bottomline Technologies Customer Loyalty Score by Gender
Bottomline Technologies's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bottomline Technologies.
Male
82%
Yes
Female
N/A
Yes
Bottomline Technologies Customer Loyalty Score by Ethnicity
Bottomline Technologies's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bottomline Technologies.
100
out of 100
Caucasian
Bottomline Technologies Customer Loyalty Score by Age
Bottomline Technologies's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bottomline Technologies.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
Bottomline Technologies Customer Loyalty Score by Usage
Bottomline Technologies's Customer Loyalty score was rated 78% by customers who have used Bottomline Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bottomline Technologies Product Quality
3.9/5
Bottomline Technologies has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Bottomline Technologies' overall Product Quality score rated by its users and customers.
Bottomline Technologies Product Information
Bottomline Technologies’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.bottomline.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Quick Insights into Bottomline Technologies Product Quality
Bottomline Technologies's Product Quality score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Bottomline Technologies' Product Quality.
Ranked Bottomline Technologies Product Quality the Highest
Bottomline Technologies Product Quality Score by Gender
Bottomline Technologies's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bottomline Technologies.
Male
3.9/5
Female
N/A
Bottomline Technologies Product Quality Score by Ethnicity
Bottomline Technologies's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bottomline Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Bottomline Technologies Product Quality Score by Age
Bottomline Technologies's Product Quality score was rated 4 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bottomline Technologies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4 | 46-50 | 4 |
Bottomline Technologies Product Quality Score by Usage
Bottomline Technologies's Product Quality score was rated 3.9 stars by customers who have used Bottomline Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bottomline Technologies Pricing
Bottomline Technologies ROI & Value For Money
3.6/5
Bottomline Technologies has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Bottomline Technologies' overall ROI score rated by its users and customers.
Quick Insights into Bottomline Technologies ROI
Bottomline Technologies's ROI score was rated highest by customers who have used Bottomline Technologies's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Bottomline Technologies' ROI score.
Ranked Bottomline Technologies ROI the Highest
Bottomline Technologies ROI Score by Gender
Bottomline Technologies's ROI score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bottomline Technologies.
Male
3.2/5
Female
N/A
Bottomline Technologies ROI Score by Ethnicity
Bottomline Technologies's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bottomline Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Bottomline Technologies ROI Score by Age
Bottomline Technologies's ROI score was rated 3.1 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bottomline Technologies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
Bottomline Technologies ROI Score by Usage
Bottomline Technologies's ROI score was rated 3.7 stars by customers who have used Bottomline Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bottomline Technologies Customer Satisfaction (CSAT)
Bottomline Technologies Customer Satisfaction (CSAT) Score
56 / 100
Bottomline Technologies has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
34%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bottomline Technologies Customer Satisfaction
Bottomline Technologies's Customer Satisfaction score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Bottomline Technologies' Customer Satisfaction.
Ranked Bottomline Technologies Customer Satisfaction the Highest
Bottomline Technologies Customer Satisfaction Score by Gender
Bottomline Technologies's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bottomline Technologies.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Bottomline Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bottomline Technologies' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bottomline Technologies.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Bottomline Technologies Customer Satisfaction Score by Age
Bottomline Technologies's Customer Satisfaction score was rated 67 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bottomline Technologies.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 67% |
Bottomline Technologies Customer Satisfaction Score by Usage
Bottomline Technologies's Customer Satisfaction score was rated 50 points by customers who have used Bottomline Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bottomline Technologies Customer Service
3.7/5
Bottomline Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bottomline Technologies' overall Customer Service score rated by its users and customers.
About Bottomline Technologies's Customer Service
Address
Portsmouth, NH
Website
http://www.bottomline.com
Phone Number
603-436-0700
Quick Insights into Bottomline Technologies Customer Service
Bottomline Technologies's Customer Service score was rated highest by customers who have used Bottomline Technologies's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Bottomline Technologies' Customer Service score.
Ranked Bottomline Technologies Customer Service the Highest
Bottomline Technologies Customer Service Score by Gender
Bottomline Technologies's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bottomline Technologies.
Male
3/5
Female
N/A
Bottomline Technologies Customer Service Score by Ethnicity
Bottomline Technologies's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bottomline Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Bottomline Technologies Customer Service Score by Age
Bottomline Technologies's Customer Service score was rated 2.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bottomline Technologies.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.8 | 46-50 | 2.8 |
Bottomline Technologies Customer Service Score by Usage
Bottomline Technologies's Customer Service score was rated 3.5 stars by customers who have used Bottomline Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bottomline Technologies as an Employer
3.8/5
Bottomline Technologies has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Bottomline Technologies scored a 11 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Bottomline Technologies would recommend the brand to a friend. ENPS measures how likely Bottomline Technologies employees would recommend working at Bottomline Technologies to a friend.
Net Promoter Score
11
NPS Score
| 52% | Promoters |
|---|---|
| 7% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 50% | Promoters |
|---|---|
| 23% | Passive |
| 27% | Detractors |
