TransferWise NPS & Customer Reviews

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TransferWise

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TransferWise

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About TransferWise's Brand

Provider of money transferring platform designed to send money abroad. The company's money transferring platform offers real-time exchange rates and enables its clients to transfer and track money through mobile applications, providing them with a cost efficient platform. Among its major competitors, TransferWise is ranked in 2nd place for NPS while N26 is 1st, and Western Union is 3rd. Overall, TransferWise has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

75%

Customer Loyalty

3.8/5

Product Quality

3.6/5

Pricing

3.6/5

Customer Service

TransferWise Ranking

^#2 / 4 of its competitors

TransferWise NPS

TransferWise's Net Promoter Score (NPS) is a 32 with 58% Promoters, 16% Passives, and 26% Detractors. Net Promoter Score tracks whether TransferWise's customers would recommend using the product based on a scale of -100 to 100.

TransferWise Overall NPS

NPS

58%	Promoters
16%	Passives
26%	Detractors

TransferWise NPS Trend

-100

-50

100

Summary	Date	Score
May 2023 33	May 2023	33
Aug 2023 28	Aug 2023	28
Sep 2023 21	Sep 2023	21
Oct 2023 28	Oct 2023	28
Feb 2024 23	Feb 2024	23
Mar 2024 25	Mar 2024	25
Jun 2024 27	Jun 2024	27
Aug 2024 28	Aug 2024	28
Sep 2024 32	Sep 2024	32
Feb 2025 33	Feb 2025	33
Oct 2025 29	Oct 2025	29
Mar 2026 30	Mar 2026	30

How Other Brands Compare

TransferWise is ranked second for NPS among its competitors. N26 and Western Union come in first and third, with Xoom coming in at #4.

	TransferWise	Western Union	N26	Xoom
Global Ranking	#-	#148	#-	#-
NPS	32	-16	55	-82
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$9.83B	$2.66B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TransferWise NPS by Gender

Male customers rated TransferWise's NPS 50 points higher than Female customers.

Male

TransferWise's NPS was rated 50 by Male customers on Comparably.

75%

Promoters

Passives

25%

Detractors

Female

TransferWise's NPS was rated by Female customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

TransferWise NPS by Ethnicity

TransferWise's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100
African American/Black -25	African American/Black	-25

TransferWise NPS by Age

TransferWise's NPS was rated 0 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

40%

20%

40%

TransferWise NPS by Usage

TransferWise's NPS was rated 57 points by customers who have used TransferWise's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 57	1 to 2 Years	57

TransferWise NPS vs. Competitors

Compared to its competitors, TransferWise's NPS is rated right above Western Union, and is preceded by N26.

COMPANY		NPS Score
	N26	55
	TransferWise	32
	Western Union	-16
	Xoom	-82

TransferWise Customer Reviews

Out of the 3 TransferWise customer reviews 3 were positive and 0 were constructive. TransferWise customer reviews reflect that all customers have a favorable experience using the products/services of the company.

TransferWise Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of TransferWise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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75%

25%

TransferWise Customer Loyalty Score by Gender

Male customers rated TransferWise's Customer Loyalty score 23% higher than Female customers.

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Male

78%

Yes

Female

55%

Yes

TransferWise Customer Loyalty Score by Ethnicity

TransferWise's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

% who answered "Yes"

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100

out of 100

Caucasian

out of 100

African American/Black

TransferWise Customer Loyalty Score by Age

TransferWise's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%

TransferWise Customer Loyalty Score by Usage

TransferWise's Customer Loyalty score was rated 87% by customers who have used TransferWise's products/services for 1 to 2 Years.

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1 to 2 Years	87%

TransferWise Customer Loyalty Score by Industry

TransferWise's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	70%
Banking and Financial Services	55%

TransferWise Customer Loyalty vs. Competitors

Compared to its competitors, TransferWise's Customer Loyalty score is rated right above Western Union, and is preceded by N26.

COMPANY		Customer Loyalty Score
	N26	80%
	TransferWise	75%
	Western Union	70%
	Xoom	61%

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TransferWise Product Quality

3.8/5

TransferWise has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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TransferWise Product Information

TransferWise’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated TransferWise's product the highest. Reviewers from the Tech industry rated TransferWise the lowest at 2.7.

Website: http://www.transferwise.com

Company Size: 501-1,000 Employees

Quick Insights into TransferWise Product Quality

TransferWise's Product Quality score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.

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Ranked TransferWise Product Quality the Highest

Caucasian	5
1 to 2 Years	4
Banking and Financial Services	3.9

Ranked TransferWise Product Quality the Lowest

Male	3.6
Tech	2.7
African American/Black	2.5

TransferWise Product Quality Score by Gender

Female customers rated TransferWise's Product Quality score 0.3 stars higher than Male customers.

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Male

3.6/5

Female

3.9/5

TransferWise Product Quality Score by Ethnicity

TransferWise's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 5	Caucasian	5
African American/Black 2.5	African American/Black	2.5

TransferWise Product Quality Score by Age

TransferWise's Product Quality score was rated 3 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 3	18-25	3

TransferWise Product Quality Score by Usage

TransferWise's Product Quality score was rated 4 stars by customers who have used TransferWise's products/services for 1 to 2 Years.

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1 to 2 Years	4

TransferWise Product Quality Score by Industry

TransferWise's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	2.7
Banking and Financial Services	3.9

TransferWise Product Quality vs. Competitors

Compared to its competitors, TransferWise's Product Quality score is rated right above N26.

COMPANY		Product Quality Score
	TransferWise	3.8/5
	N26	3.7/5
	Western Union	2.9/5
	Xoom	1.5/5

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TransferWise Pricing

TransferWise ROI & Value For Money

3.6/5

TransferWise has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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TransferWise Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from TransferWise.

Quick Insights into TransferWise ROI

TransferWise's ROI score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.

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Ranked TransferWise ROI the Highest

Caucasian	5
1 to 2 Years	3.9
Banking and Financial Services	3.7

Ranked TransferWise ROI the Lowest

Male	3.7
Tech	3.3
African American/Black	2.2

TransferWise ROI Score by Gender

TransferWise's ROI score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

TransferWise ROI Score by Ethnicity

TransferWise's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 5	Caucasian	5
African American/Black 2.2	African American/Black	2.2

TransferWise ROI Score by Age

TransferWise's ROI score was rated 2.8 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 2.8	18-25	2.8

TransferWise ROI Score by Usage

TransferWise's ROI score was rated 3.9 stars by customers who have used TransferWise's products/services for 1 to 2 Years.

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1 to 2 Years	3.9

TransferWise ROI Score by Industry

TransferWise's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.3
Banking and Financial Services	3.7

TransferWise Pricing vs. Competitors

Compared to its competitors, TransferWise's ROI score is rated right above N26.

COMPANY		Pricing Score
	TransferWise	3.6/5
	N26	3.5/5
	Western Union	2.9/5
	Xoom	1.5/5

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TransferWise Customer Satisfaction (CSAT)

TransferWise Customer Satisfaction (CSAT) Score

76 / 100

TransferWise has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	5%
Very Dissatisfied	14%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into TransferWise Customer Satisfaction

TransferWise's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers from the Tech industry.

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Ranked TransferWise Customer Satisfaction the Highest

Caucasian	100%
1 to 2 Years	83%
Male	71%

Ranked TransferWise Customer Satisfaction the Lowest

Female	60%
African American/Black	50%
Tech	50%

TransferWise Customer Satisfaction Score by Gender

Male customers rated TransferWise's Customer Satisfaction score 11 points higher than Female customers.

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71 / 100

Male

	Very Satisfied	42%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	29%

60 / 100

Female

	Very Satisfied	40%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	20%
	Very Dissatisfied	0%

TransferWise Customer Satisfaction Score by Ethnicity

Caucasian
100%
African American/Black
50%

CSAT according to Caucasian

TransferWise's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

TransferWise's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

TransferWise Customer Satisfaction Score by Age

TransferWise's Customer Satisfaction score was rated 60 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

60%

TransferWise Customer Satisfaction Score by Usage

TransferWise's Customer Satisfaction score was rated 83 points by customers who have used TransferWise's products/services for 1 to 2 Years.

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1 to 2 Years	83

TransferWise Customer Satisfaction Score by Industry

TransferWise's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	50
Banking and Financial Services	67

TransferWise Customer Satisfaction vs. Competitors

Compared to its competitors, TransferWise's Customer Satisfaction score is rated right above N26.

COMPANY		Customer Satisfaction (CSAT) Score
	TransferWise	76%
	N26	67%
	Western Union	51%
	Xoom	9%

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TransferWise Customer Service

3.6/5

TransferWise has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About TransferWise's Customer Service

Address

United Kingdom

Website

http://www.transferwise.com

Phone Number

Quick Insights into TransferWise Customer Service

TransferWise's Customer Service score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.

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Ranked TransferWise Customer Service the Highest

Caucasian	5
1 to 2 Years	4.2
Banking and Financial Services	4.1

Ranked TransferWise Customer Service the Lowest

Male	3.9
Tech	3.1
African American/Black	2.7

TransferWise Customer Service Score by Gender

TransferWise's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

TransferWise Customer Service Score by Ethnicity

TransferWise's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 5	Caucasian	5
African American/Black 2.7	African American/Black	2.7

TransferWise Customer Service Score by Age

TransferWise's Customer Service score was rated 3.2 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2

TransferWise Customer Service Score by Usage

TransferWise's Customer Service score was rated 4.2 stars by customers who have used TransferWise's products/services for 1 to 2 Years.

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1 to 2 Years	4.2

TransferWise Customer Service Score by Industry

TransferWise's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.1
Banking and Financial Services	4.1

TransferWise Customer Service vs. Competitors

Compared to its competitors, TransferWise's Customer Service score is rated right above Western Union, and is preceded by N26.

COMPANY		Customer Service Score
	N26	3.8/5
	TransferWise	3.6/5
	Western Union	2.9/5
	Xoom	1.5/5

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TransferWise as an Employer

2.6/5

TransferWise has a 2.6/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of TransferWise

Kristo Kaarmann

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TransferWise scored a 32 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of TransferWise would recommend the brand to a friend. ENPS measures how likely TransferWise employees would recommend working at TransferWise to a friend.

Net Promoter Score

NPS Score

58%	Promoters
16%	Passive
26%	Detractors

Employee Net Promoter Score

-24

eNPS Score

35%	Promoters
6%	Passive
59%	Detractors

Global Ranking Snapshot

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