-82
NPS
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Xoom
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About Xoom's Brand
"Xoom is a digital money transfer platform that allows users to send money, pay bills and reload mobile phones in the United States." Among its major competitors, Xoom is ranked in 5th place for NPS while Ant Financial is 1st, and TransferWise is 2nd.
Brand at a Glance
61%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Xoom Ranking
- #4 / 4 of its competitors
Xoom NPS
Xoom's Net Promoter Score (NPS) is a -82 with 6% Promoters, 6% Passives, and 88% Detractors. Net Promoter Score tracks whether Xoom's customers would recommend using the product based on a scale of -100 to 100.
Xoom Overall NPS
| 6% | Promoters |
|---|---|
| 6% | Passives |
| 88% | Detractors |
Xoom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -75 | Oct 2023 | -75 |
Nov 2023 -78 | Nov 2023 | -78 |
Dec 2023 -79 | Dec 2023 | -79 |
Feb 2024 -82 | Feb 2024 | -82 |
Mar 2024 -83 | Mar 2024 | -83 |
Jul 2024 -83 | Jul 2024 | -83 |
Nov 2024 -84 | Nov 2024 | -84 |
Dec 2024 -78 | Dec 2024 | -78 |
Jan 2025 -78 | Jan 2025 | -78 |
Mar 2025 -81 | Mar 2025 | -81 |
May 2025 -81 | May 2025 | -81 |
Jul 2025 -81 | Jul 2025 | -81 |
How Other Brands Compare
Xoom is ranked #4 for NPS among its competitors. Ant Financial and PayPal come in first and second, with Western Union coming in at third.
Xoom |  PayPal |  Western Union |  Ant Financial | |
| Global Ranking | #- | #109 | #148 | #- |
| NPS | -82 | 9 | -16 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $336.03B | $9.83B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xoom NPS by Gender
Female customers rated Xoom's NPS 2 points higher than Male customers.
Male
-82
Xoom's NPS was rated -82 by Male customers on Comparably.
6%
Promoters
6%
Passives
88%
Detractors
Female
-80
Xoom's NPS was rated -80 by Female customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Xoom NPS by Ethnicity
Xoom's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Asian or Pacific Islander -72 | Asian or Pacific Islander | -72 |
Other -100 | Other | -100 |
Xoom NPS by Age
Xoom's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Xoom NPS by Usage
Xoom's NPS was rated the highest by customers who have used Xoom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Xoom NPS vs. Competitors
Compared to its competitors, Xoom's NPS is rated right above XE Corporation, and is preceded by Western Union.
| COMPANY | NPS Score | |
|---|---|---|
| Ant Financial | 100 |
 | TransferWise | 30 |
| PayPal | 9 |
 | GAIN Capital Holdings | N/A |
 | Instarem | N/A |
| Western Union | -16 |
| Xoom | -82 |
 | XE Corporation | -100 |
Xoom Customer Reviews
Out of the 7 Xoom customer reviews 1 was positive and 6 were constructive. Xoom customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Xoom Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Xoom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Xoom Customer Loyalty Score by Gender
Male customers rated Xoom's Customer Loyalty score 11% higher than Female customers.
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Male
66%
Yes
Female
55%
Yes
Xoom Customer Loyalty Score by Ethnicity
Xoom's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Xoom.
40
out of 100
Caucasian
100
out of 100
Hispanic or Latino
61
out of 100
Asian or Pacific Islander
70
out of 100
Other
Xoom Customer Loyalty Score by Age
Xoom's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
46-50 100% | 46-50 | 100% |
51-55 40% | 51-55 | 40% |
66+ 46% | 66+ | 46% |
Xoom Customer Loyalty Score by Usage
Xoom's Customer Loyalty score was rated the highest by customers who have used Xoom's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Xoom Customer Loyalty Score by Industry
Xoom's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Xoom Customer Loyalty vs. Competitors
Compared to its competitors, Xoom's Customer Loyalty score is rated right above GAIN Capital Holdings, and is preceded by Western Union.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ant Financial | 100% |
| XE Corporation | 100% |
| PayPal | 79% |
| TransferWise | 74% |
| Western Union | 70% |
| Xoom | 61% |
| GAIN Capital Holdings | N/A |
| Instarem | N/A |
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Xoom Product Quality
1.5/5
Xoom has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Xoom Product Information
Xoom’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Xoom's product the highest. Reviewers from the Tech industry rated Xoom the lowest at 1.5.
- Website
- https://www.xoom.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Quick Insights into Xoom Product Quality
Xoom's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Xoom Product Quality the Highest
Ranked Xoom Product Quality the Lowest
Xoom Product Quality Score by Gender
Xoom's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Xoom Product Quality Score by Ethnicity
Xoom's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Xoom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Xoom Product Quality Score by Age
Xoom's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Xoom Product Quality Score by Usage
Xoom's Product Quality score was rated the highest by customers who have used Xoom's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Xoom Product Quality Score by Industry
Xoom's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Xoom Product Quality vs. Competitors
Compared to its competitors, Xoom's Product Quality score is rated right above XE Corporation, and is preceded by Western Union.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ant Financial | 5/5 |
| TransferWise | 3.7/5 |
| PayPal | 3.5/5 |
| Western Union | 2.9/5 |
| Xoom | 1.5/5 |
| XE Corporation | 1.5/5 |
| GAIN Capital Holdings | N/A |
| Instarem | N/A |
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Xoom Pricing
Xoom ROI & Value For Money
1.5/5
Xoom has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Xoom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Xoom.
Quick Insights into Xoom ROI
Xoom's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Xoom ROI the Highest
Ranked Xoom ROI the Lowest
Xoom ROI Score by Gender
Xoom's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Xoom ROI Score by Ethnicity
Xoom's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Asian or Pacific Islander 1.7 | Asian or Pacific Islander | 1.7 |
Other 1.5 | Other | 1.5 |
Xoom ROI Score by Age
Xoom's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Xoom ROI Score by Usage
Xoom's ROI score was rated the highest by customers who have used Xoom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Xoom ROI Score by Industry
Xoom's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Xoom Pricing vs. Competitors
Compared to its competitors, Xoom's ROI score is rated right above XE Corporation, and is preceded by Western Union.
| COMPANY | Pricing Score | |
|---|---|---|
| Ant Financial | 5/5 |
| TransferWise | 3.6/5 |
| PayPal | 3.4/5 |
| Western Union | 2.9/5 |
| Xoom | 1.5/5 |
| XE Corporation | 1.5/5 |
| GAIN Capital Holdings | N/A |
| Instarem | N/A |
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Xoom Customer Satisfaction (CSAT)
Xoom Customer Satisfaction (CSAT) Score
9 / 100
Xoom has an overall Customer Satisfaction score of 9 rated by its users and customers.
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Very Satisfied
3%
Satisfied
6%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
79%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Xoom Customer Satisfaction
Xoom's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Xoom's products/services for Over 10 Years.
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Ranked Xoom Customer Satisfaction the Highest
Ranked Xoom Customer Satisfaction the Lowest
Xoom Customer Satisfaction Score by Gender
Female customers rated Xoom's Customer Satisfaction score 4 points higher than Male customers.
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6 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 82% |
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 70% |
Xoom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Xoom's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
Xoom's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Xoom's Customer Satisfaction (CSAT) score was rated 14% according to Asian or Pacific Islander users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
72%
CSAT according to Other
Xoom's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
89%
Xoom Customer Satisfaction Score by Age
Xoom's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
Xoom Customer Satisfaction Score by Usage
Xoom's Customer Satisfaction score was rated the highest by customers who have used Xoom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Xoom Customer Satisfaction Score by Industry
Xoom's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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"title": "Xoom Customer Satisfaction Score by Industry",
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"scoreClassName": "max",
"scoreLabel": 11
},
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"label": "Accounting",
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}Xoom Customer Satisfaction vs. Competitors
Compared to its competitors, Xoom's Customer Satisfaction score is rated right above Ant Financial, and is preceded by Western Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TransferWise | 76% |
| PayPal | 64% |
| Western Union | 51% |
| Xoom | 9% |
| Ant Financial | 0% |
| XE Corporation | 0% |
| GAIN Capital Holdings | 0% |
| Instarem | 0% |
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Xoom Customer Service
1.5/5
Xoom has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Xoom's Customer Service
Address
San Francisco, CA
Website
https://www.xoom.com/
Quick Insights into Xoom Customer Service
Xoom's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Xoom Customer Service the Highest
Ranked Xoom Customer Service the Lowest
Xoom Customer Service Score by Gender
Xoom's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Xoom Customer Service Score by Ethnicity
Xoom's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Xoom Customer Service Score by Age
Xoom's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Xoom.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Xoom Customer Service Score by Usage
Xoom's Customer Service score was rated the highest by customers who have used Xoom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Xoom Customer Service Score by Industry
Xoom's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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Xoom Customer Service vs. Competitors
Compared to its competitors, Xoom's Customer Service score is rated right above XE Corporation, and is preceded by Western Union.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ant Financial | 5/5 |
| TransferWise | 3.6/5 |
| PayPal | 3.3/5 |
| Western Union | 2.9/5 |
| Xoom | 1.5/5 |
| XE Corporation | 1.5/5 |
| GAIN Capital Holdings | N/A |
| Instarem | N/A |
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Xoom as an Employer
3.0/5
Xoom has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Xoom scored a -82 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Xoom would recommend the brand to a friend. ENPS measures how likely Xoom employees would recommend working at Xoom to a friend.
Net Promoter Score
-82
NPS Score
| 6% | Promoters |
|---|---|
| 6% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
