100
NPS
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Brand Page
Ant Financial
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About Ant Financial's Brand
Operator of a cloud-based financial platform designed to provide cloud computing services for financial enterprises. The company's financial platform uses cloud-based computing and mobile internet technologies to integrate basic capacities with customized R&D needs to enable financial institutions to build safer and more efficient IT infrastructures to serve their customers.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ant Financial NPS
Ant Financial's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ant Financial's customers would recommend using the product based on a scale of -100 to 100.
Ant Financial Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ant Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ant Financial Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ant Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ant Financial Product Quality
5/5
Ant Financial has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ant Financial's overall Product Quality score rated by its users and customers.
Ant Financial Product Information
Ant Financial’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.antfin.com
- Company Size
- 1,001-5,000 Employees
Ant Financial Pricing
Ant Financial ROI & Value For Money
5/5
Ant Financial has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ant Financial's overall ROI score rated by its users and customers.
Ant Financial Customer Service
5/5
Ant Financial has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ant Financial's overall Customer Service score rated by its users and customers.
About Ant Financial's Customer Service
Address
Building B, Huanglong Times Plaza, Hangzhou, 310099 British Indian Ocean
Website
www.antfin.com
Phone Number
6
