55
NPS
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N26
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About N26 Brand
Provider of banking services to customers in Berlin, Germany. The company offers consumer banking services including current accounts, MasterCard and MaestroCard and enables them to manage and control their banking details via a smartphone application.
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
N26 NPS
N26's Net Promoter Score (NPS) is a 55 with 68% Promoters, 19% Passives, and 13% Detractors. Net Promoter Score tracks whether N26's customers would recommend using the product based on a scale of -100 to 100.
N26 Overall NPS
| 68% | Promoters |
|---|---|
| 19% | Passives |
| 13% | Detractors |
N26 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 50 | Jul 2022 | 50 |
Sep 2022 20 | Sep 2022 | 20 |
Dec 2022 34 | Dec 2022 | 34 |
Jan 2023 50 | Jan 2023 | 50 |
May 2023 44 | May 2023 | 44 |
Jun 2023 50 | Jun 2023 | 50 |
Nov 2023 54 | Nov 2023 | 54 |
Feb 2024 42 | Feb 2024 | 42 |
Jun 2024 46 | Jun 2024 | 46 |
Aug 2024 50 | Aug 2024 | 50 |
Apr 2025 53 | Apr 2025 | 53 |
Nov 2025 55 | Nov 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
N26 Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of N26 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
N26 Product Quality
3.7/5
N26 has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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N26 Product Information
N26’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.n26.com
- Company Size
- 51-200 Employees
N26 Pricing
N26 ROI & Value For Money
3.5/5
N26 has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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N26 Customer Satisfaction (CSAT)
N26 Customer Satisfaction (CSAT) Score
67 / 100
N26 has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
22%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
N26 Customer Service
3.8/5
N26 has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About N26's Customer Service
Address
10179 Germany
Website
www.n26.com
N26 as an Employer
Consumer vs. Employees
N26 scored a 55 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of N26 would recommend the brand to a friend. ENPS measures how likely N26 employees would recommend working at N26 to a friend.
Net Promoter Score
55
NPS Score
| 68% | Promoters |
|---|---|
| 19% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
