

Texas Children's Hospital’s brand is ranked #815 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Texas Children's Hospital. When compared to other organizations within the Health and Wellness industry, Texas Children's Hospital is ranked #74. Among its major competitors, Texas Children's Hospital is ranked in 1st place for NPS while HOUSTON METHODIST is 2nd.
Texas Children's Hospital's Net Promoter Score (NPS) is a 21 with 56% Promoters, 9% Passives, and 35% Detractors. Net Promoter Score tracks whether Texas Children's Hospital's customers would recommend using the product based on a scale of -100 to 100.
| 56% | Promoters |
|---|---|
| 9% | Passives |
| 35% | Detractors |
| Summary | Date | Score |
|---|---|---|
Sep 2023 27 | Sep 2023 | 27 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 24 | Nov 2023 | 24 |
Jan 2024 28 | Jan 2024 | 28 |
Feb 2024 26 | Feb 2024 | 26 |
Mar 2024 23 | Mar 2024 | 23 |
May 2024 23 | May 2024 | 23 |
Aug 2024 19 | Aug 2024 | 19 |
Sep 2024 20 | Sep 2024 | 20 |
Oct 2024 20 | Oct 2024 | 20 |
Apr 2025 22 | Apr 2025 | 22 |
Jan 2026 21 | Jan 2026 | 21 |
Texas Children's Hospital is ranked first for NPS among its competitors. HOUSTON METHODIST comes in second.
![]() Texas Children's Hospital | ![]() HOUSTON METHODIST | |
| Global Ranking | #815 | #- |
| NPS | 21 | 2 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Texas Children's Hospital's NPS 5 points higher than Female customers.
Texas Children's Hospital's NPS was rated 37 by Male customers on Comparably.
Texas Children's Hospital's NPS was rated 32 by Female customers on Comparably.
Texas Children's Hospital's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 42 | Caucasian | 42 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 83 | Asian or Pacific Islander | 83 |
Other -100 | Other | -100 |
Texas Children's Hospital's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Texas Children's Hospital's NPS was rated the highest by customers who have used Texas Children's Hospital's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years 74 | 1 to 2 Years | 74 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
Compared to its competitors, Texas Children's Hospital's NPS is rated right above HOUSTON METHODIST.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Texas Children's Hospital | 21 |
![]() | HOUSTON METHODIST | 2 |
In the Health and Wellness industry, Texas Children's Hospital's NPS is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Headspace | 41 |
![]() | Glossier | 38 |
![]() | Colgate Palmolive | 36 |
![]() | Peloton | 31 |
![]() | Johnson & Johnson | 26 |
![]() | Texas Children's Hospital | 21 |
![]() | Philips | 18 |
![]() | CVS Health | 18 |
![]() | WW (formally Weight Watchers) | -11 |
Out of the 8 Texas Children's Hospital customer reviews 7 were positive and 1 was constructive. Texas Children's Hospital customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Texas Children's Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Texas Children's Hospital's Customer Loyalty score 8% higher than Male customers.
Texas Children's Hospital's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Texas Children's Hospital's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
31-35 10% | 31-35 | 10% |
36-40 100% | 36-40 | 100% |
41-45 64% | 41-45 | 64% |
46-50 100% | 46-50 | 100% |
Texas Children's Hospital's Customer Loyalty score was rated the highest by customers who have used Texas Children's Hospital's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Texas Children's Hospital's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Texas Children's Hospital's Customer Loyalty score is rated right above HOUSTON METHODIST.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Texas Children's Hospital | 79% |
![]() | HOUSTON METHODIST | 77% |
In the Health and Wellness industry, Texas Children's Hospital's Customer Loyalty score is rated right above Johnson & Johnson, and is preceded by CVS Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Colgate Palmolive | 85% |
![]() | Peloton | 82% |
![]() | Headspace | 82% |
![]() | CVS Health | 80% |
![]() | Texas Children's Hospital | 79% |
![]() | Johnson & Johnson | 79% |
![]() | Glossier | 77% |
![]() | Philips | 76% |
![]() | WW (formally Weight Watchers) | 73% |
Texas Children's Hospital has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Texas Children's Hospital’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Texas Children's Hospital's product the highest. Reviewers from the Tech industry rated Texas Children's Hospital the lowest at 2.9.
Texas Children's Hospital's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Other customers.
Female customers rated Texas Children's Hospital's Product Quality score 0.6 stars higher than Male customers.
Texas Children's Hospital's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 1.5 | Other | 1.5 |
Texas Children's Hospital's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 1.6 | 31-35 | 1.6 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.4 | 41-45 | 3.4 |
46-50 5 | 46-50 | 5 |
Texas Children's Hospital's Product Quality score was rated the highest by customers who have used Texas Children's Hospital's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Texas Children's Hospital's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Compared to its competitors, Texas Children's Hospital's Product Quality score is rated right above HOUSTON METHODIST.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Texas Children's Hospital | 3.8/5 |
![]() | HOUSTON METHODIST | 3.2/5 |
In the Health and Wellness industry, Texas Children's Hospital's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Headspace | 4.3/5 |
![]() | Glossier | 4.3/5 |
![]() | Colgate Palmolive | 4.2/5 |
![]() | Peloton | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Texas Children's Hospital | 3.8/5 |
![]() | Philips | 3.8/5 |
![]() | CVS Health | 3.5/5 |
![]() | WW (formally Weight Watchers) | 3.1/5 |
Texas Children's Hospital has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Texas Children's Hospital.
Texas Children's Hospital's ROI score was rated highest by customers ages 46-50, and rated lowest by Other customers.
Female customers rated Texas Children's Hospital's ROI score 0.5 stars higher than Male customers.
Texas Children's Hospital's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 1.5 | Other | 1.5 |
Texas Children's Hospital's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.5 | 41-45 | 3.5 |
46-50 5 | 46-50 | 5 |
Texas Children's Hospital's ROI score was rated the highest by customers who have used Texas Children's Hospital's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Texas Children's Hospital's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compared to its competitors, Texas Children's Hospital's ROI score is rated right above HOUSTON METHODIST.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Texas Children's Hospital | 3.6/5 |
![]() | HOUSTON METHODIST | 3.1/5 |
In the Health and Wellness industry, Texas Children's Hospital's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Glossier | 3.9/5 |
![]() | Johnson & Johnson | 3.9/5 |
![]() | Texas Children's Hospital | 3.6/5 |
![]() | Philips | 3.6/5 |
![]() | CVS Health | 3.4/5 |
![]() | WW (formally Weight Watchers) | 2.8/5 |
Texas Children's Hospital has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Texas Children's Hospital's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Female customers rated Texas Children's Hospital's Customer Satisfaction score 3 points higher than Male customers.
Very Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 13% |
Very Satisfied | 64% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 15% |
Texas Children's Hospital's Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.
Texas Children's Hospital's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Texas Children's Hospital's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Texas Children's Hospital's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Texas Children's Hospital's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 85% | |||||||||||||||
| 46-50 | 100% |
Texas Children's Hospital's Customer Satisfaction score was rated the highest by customers who have used Texas Children's Hospital's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Texas Children's Hospital's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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}Compared to its competitors, Texas Children's Hospital's Customer Satisfaction score is rated right above HOUSTON METHODIST.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Texas Children's Hospital | 69% |
![]() | HOUSTON METHODIST | 45% |
In the Health and Wellness industry, Texas Children's Hospital's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Headspace | 84% |
![]() | Colgate Palmolive | 83% |
![]() | Glossier | 79% |
![]() | Johnson & Johnson | 78% |
![]() | Philips | 74% |
![]() | Texas Children's Hospital | 69% |
![]() | CVS Health | 68% |
![]() | Peloton | 63% |
![]() | WW (formally Weight Watchers) | 46% |
Texas Children's Hospital has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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1919 S. Braeswood Blvd. Ste. 1301, Houston, TX 77030
http://texaschildrens.org
(832) 824-1000
Texas Children's Hospital's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Other customers.
Female customers rated Texas Children's Hospital's Customer Service score 0.4 stars higher than Male customers.
Texas Children's Hospital's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 1.5 | Other | 1.5 |
Texas Children's Hospital's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
31-35 1.5 | 31-35 | 1.5 |
36-40 4 | 36-40 | 4 |
41-45 3.5 | 41-45 | 3.5 |
46-50 5 | 46-50 | 5 |
Texas Children's Hospital's Customer Service score was rated the highest by customers who have used Texas Children's Hospital's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Texas Children's Hospital's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Texas Children's Hospital's Customer Service score is rated right above HOUSTON METHODIST.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Texas Children's Hospital | 3.7/5 |
![]() | HOUSTON METHODIST | 3.2/5 |
In the Health and Wellness industry, Texas Children's Hospital's Customer Service score is rated right above Philips, and is preceded by Headspace.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Glossier | 4.2/5 |
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Texas Children's Hospital | 3.7/5 |
![]() | Philips | 3.7/5 |
![]() | CVS Health | 3.7/5 |
![]() | WW (formally Weight Watchers) | 3/5 |
Texas Children's Hospital has a 3.3/5 stars for its overall company culture rated by their employees

In the Top 25% of Similar Sized Companies on Comparably.
Texas Children's Hospital scored a 21 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Texas Children's Hospital would recommend the brand to a friend. ENPS measures how likely Texas Children's Hospital employees would recommend working at Texas Children's Hospital to a friend.
| 56% | Promoters |
|---|---|
| 9% | Passive |
| 35% | Detractors |
| 42% | Promoters |
|---|---|
| 19% | Passive |
| 39% | Detractors |
Texas Children's Hospital is ranked #815 in the Global Top 100 Brands. It ranks just behind Flywire and just ahead of Juniper Networks.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
813 | ![]() | Alabama Power Company | ![]() | Mark Crosswhite | Energy and Manufacturing |
814 | ![]() | Flywire | ![]() | Mike Massaro | Banking and Financial Services |
815 | ![]() | Texas Children's Hospital | ![]() | Mark Wallace | Health and Wellness |
816 | ![]() | Juniper Networks | ![]() | Rami Rahim | Business and Consumer Services |
817 | ![]() | IDEO | ![]() | Derek Robson | Business and Consumer Services |
818 | ![]() | DENTSPLY SIRONA | ![]() | Donald M. Casey Jr. | Energy and Manufacturing |
819 | ![]() | Tata Motors Ltd | ![]() | Guenter Butschek | Automotive and Transportation |
Texas Children's Hospital is ranked #74 in the Health and Wellness Industry. It ranks just behind Alcon and just ahead of DENTSPLY SIRONA.
| RANK | COMPANY | Location | |
|---|---|---|---|
72 | ![]() | Beckman Coulter | Brea, CA |
73 | ![]() | Alcon | Fort Worth, TX |
74 | ![]() | Texas Children's Hospital | Houston, TX |
75 | ![]() | DENTSPLY SIRONA | York, PA |
76 | ![]() | Texas Health Resources | Arlington, TX |
77 | ![]() | CHRISTUS Health | Irving, TX |
78 | ![]() | Curology | San Diego, CA |