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NPS
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HOUSTON METHODIST
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About HOUSTON METHODIST's Brand
Houston Methodist is a nonprofit health care organization that provides patient care services. Among its major competitors, HOUSTON METHODIST is ranked in 4th place for NPS while anderson is 1st, and Texas Children's Hospital is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
HOUSTON METHODIST Ranking
- #4 / 4 of its competitors
HOUSTON METHODIST NPS
HOUSTON METHODIST's Net Promoter Score (NPS) is a 2 with 45% Promoters, 12% Passives, and 43% Detractors. Net Promoter Score tracks whether HOUSTON METHODIST's customers would recommend using the product based on a scale of -100 to 100.
HOUSTON METHODIST Overall NPS
| 45% | Promoters |
|---|---|
| 12% | Passives |
| 43% | Detractors |
HOUSTON METHODIST NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -3 | Sep 2024 | -3 |
Oct 2024 -2 | Oct 2024 | -2 |
Nov 2024 0 | Nov 2024 | 0 |
Dec 2024 0 | Dec 2024 | 0 |
Jan 2025 0 | Jan 2025 | 0 |
Mar 2025 1 | Mar 2025 | 1 |
May 2025 1 | May 2025 | 1 |
Jul 2025 1 | Jul 2025 | 1 |
Sep 2025 1 | Sep 2025 | 1 |
Nov 2025 1 | Nov 2025 | 1 |
Dec 2025 1 | Dec 2025 | 1 |
Jan 2026 3 | Jan 2026 | 3 |
How Other Brands Compare
HOUSTON METHODIST is ranked #4 for NPS among its competitors. anderson and Texas Children's Hospital come in first and second, with HCA Healthcare coming in at third.
HOUSTON METHODIST |  Texas Children's Hospital |  HCA Healthcare |  anderson | |
| Global Ranking | #- | #815 | #910 | #- |
| NPS | 2 | 21 | 5 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HOUSTON METHODIST NPS by Gender
Female customers rated HOUSTON METHODIST's NPS 58 points higher than Male customers.
Male
-42
HOUSTON METHODIST's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
16
HOUSTON METHODIST's NPS was rated 16 by Female customers on Comparably.
52%
Promoters
12%
Passives
36%
Detractors
HOUSTON METHODIST NPS by Ethnicity
HOUSTON METHODIST's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 30 | African American/Black | 30 |
Other -42 | Other | -42 |
HOUSTON METHODIST NPS by Age
HOUSTON METHODIST's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
HOUSTON METHODIST NPS by Usage
HOUSTON METHODIST's NPS was rated the highest by customers who have used HOUSTON METHODIST's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -78 | Less than 1 Year | -78 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 74 | 2 to 5 Years | 74 |
5 to 10 Years -19 | 5 to 10 Years | -19 |
Over 10 Years -10 | Over 10 Years | -10 |
HOUSTON METHODIST NPS vs. Competitors
Compared to its competitors, HOUSTON METHODIST's NPS is rated right below HCA Healthcare.
| COMPANY | NPS Score | |
|---|---|---|
| anderson | 100 |
| Texas Children's Hospital | 21 |
| HCA Healthcare | 5 |
| HOUSTON METHODIST | 2 |
HOUSTON METHODIST Customer Reviews
Out of the 9 HOUSTON METHODIST customer reviews 5 were positive and 4 were constructive. HOUSTON METHODIST customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
HOUSTON METHODIST Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of HOUSTON METHODIST users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HOUSTON METHODIST Customer Loyalty Score by Gender
Female customers rated HOUSTON METHODIST's Customer Loyalty score 8% higher than Male customers.
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Male
81%
Yes
Female
89%
Yes
HOUSTON METHODIST Customer Loyalty Score by Ethnicity
HOUSTON METHODIST's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HOUSTON METHODIST.
82
out of 100
Caucasian
100
out of 100
Hispanic or Latino
91
out of 100
African American/Black
74
out of 100
Other
HOUSTON METHODIST Customer Loyalty Score by Age
HOUSTON METHODIST's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
51-55 70% | 51-55 | 70% |
56-60 82% | 56-60 | 82% |
61-65 100% | 61-65 | 100% |
66+ 81% | 66+ | 81% |
HOUSTON METHODIST Customer Loyalty Score by Usage
HOUSTON METHODIST's Customer Loyalty score was rated the highest by customers who have used HOUSTON METHODIST's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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HOUSTON METHODIST Customer Loyalty Score by Industry
HOUSTON METHODIST's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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HOUSTON METHODIST Customer Loyalty vs. Competitors
Compared to its competitors, HOUSTON METHODIST's Customer Loyalty score is rated right above HCA Healthcare, and is preceded by Texas Children's Hospital.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| anderson | 100% |
| Texas Children's Hospital | 79% |
| HOUSTON METHODIST | 77% |
| HCA Healthcare | 68% |
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HOUSTON METHODIST Product Quality
3.2/5
HOUSTON METHODIST has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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HOUSTON METHODIST Product Information
HOUSTON METHODIST’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated HOUSTON METHODIST's product the highest. Reviewers from the Accounting industry rated HOUSTON METHODIST the lowest at 2.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into HOUSTON METHODIST Product Quality
HOUSTON METHODIST's Product Quality score was rated highest by customers who have used HOUSTON METHODIST's products/services for 2 to 5 Years, and rated lowest by customers from the Accounting industry.
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Ranked HOUSTON METHODIST Product Quality the Highest
Ranked HOUSTON METHODIST Product Quality the Lowest
HOUSTON METHODIST Product Quality Score by Gender
Female customers rated HOUSTON METHODIST's Product Quality score 1.2 stars higher than Male customers.
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Male
2.5/5
Female
3.7/5
HOUSTON METHODIST Product Quality Score by Ethnicity
HOUSTON METHODIST's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 4 | African American/Black | 4 |
Other 2.8 | Other | 2.8 |
HOUSTON METHODIST Product Quality Score by Age
HOUSTON METHODIST's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
31-35 3.9 | 31-35 | 3.9 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.7 | 46-50 | 4.7 |
51-55 2 | 51-55 | 2 |
56-60 3.2 | 56-60 | 3.2 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.4 | 66+ | 2.4 |
HOUSTON METHODIST Product Quality Score by Usage
HOUSTON METHODIST's Product Quality score was rated the highest by customers who have used HOUSTON METHODIST's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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HOUSTON METHODIST Product Quality Score by Industry
HOUSTON METHODIST's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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HOUSTON METHODIST Product Quality vs. Competitors
Compared to its competitors, HOUSTON METHODIST's Product Quality score is rated right below HCA Healthcare.
| COMPANY | Product Quality Score | |
|---|---|---|
| anderson | 5/5 |
| Texas Children's Hospital | 3.8/5 |
| HCA Healthcare | 3.5/5 |
| HOUSTON METHODIST | 3.2/5 |
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HOUSTON METHODIST Pricing
HOUSTON METHODIST ROI & Value For Money
3.1/5
HOUSTON METHODIST has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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HOUSTON METHODIST Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from HOUSTON METHODIST.
Quick Insights into HOUSTON METHODIST ROI
HOUSTON METHODIST's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 51-55.
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Ranked HOUSTON METHODIST ROI the Highest
Ranked HOUSTON METHODIST ROI the Lowest
HOUSTON METHODIST ROI Score by Gender
Female customers rated HOUSTON METHODIST's ROI score 1 stars higher than Male customers.
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Male
2.3/5
Female
3.3/5
HOUSTON METHODIST ROI Score by Ethnicity
HOUSTON METHODIST's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 2.7 | Other | 2.7 |
HOUSTON METHODIST ROI Score by Age
HOUSTON METHODIST's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
31-35 3.9 | 31-35 | 3.9 |
41-45 3.4 | 41-45 | 3.4 |
46-50 4.4 | 46-50 | 4.4 |
51-55 1.6 | 51-55 | 1.6 |
56-60 3 | 56-60 | 3 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.4 | 66+ | 2.4 |
HOUSTON METHODIST ROI Score by Usage
HOUSTON METHODIST's ROI score was rated the highest by customers who have used HOUSTON METHODIST's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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HOUSTON METHODIST ROI Score by Industry
HOUSTON METHODIST's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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HOUSTON METHODIST Pricing vs. Competitors
Compared to its competitors, HOUSTON METHODIST's ROI score is rated right below HCA Healthcare.
| COMPANY | Pricing Score | |
|---|---|---|
| anderson | 5/5 |
| Texas Children's Hospital | 3.6/5 |
| HCA Healthcare | 3.3/5 |
| HOUSTON METHODIST | 3.1/5 |
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HOUSTON METHODIST Customer Satisfaction (CSAT)
HOUSTON METHODIST Customer Satisfaction (CSAT) Score
45 / 100
HOUSTON METHODIST has an overall Customer Satisfaction score of 45 rated by its users and customers.
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Very Satisfied
35%
Satisfied
10%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
19%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HOUSTON METHODIST Customer Satisfaction
HOUSTON METHODIST's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.
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Ranked HOUSTON METHODIST Customer Satisfaction the Highest
Ranked HOUSTON METHODIST Customer Satisfaction the Lowest
HOUSTON METHODIST Customer Satisfaction Score by Gender
Female customers rated HOUSTON METHODIST's Customer Satisfaction score 39 points higher than Male customers.
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24 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 47% | |
Very Dissatisfied | 29% |
63 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 11% | |
Very Dissatisfied | 21% |
HOUSTON METHODIST Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HOUSTON METHODIST's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
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24 / 100
Very Satisfied
24%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
47%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
HOUSTON METHODIST's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
HOUSTON METHODIST's Customer Satisfaction (CSAT) score was rated 78% according to African American/Black users and customers.
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78 / 100
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
CSAT according to Other
HOUSTON METHODIST's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
HOUSTON METHODIST Customer Satisfaction Score by Age
HOUSTON METHODIST's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 27% |
HOUSTON METHODIST Customer Satisfaction Score by Usage
HOUSTON METHODIST's Customer Satisfaction score was rated the highest by customers who have used HOUSTON METHODIST's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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HOUSTON METHODIST Customer Satisfaction Score by Industry
HOUSTON METHODIST's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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}HOUSTON METHODIST Customer Satisfaction vs. Competitors
Compared to its competitors, HOUSTON METHODIST's Customer Satisfaction score is rated right below HCA Healthcare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| anderson | 100% |
| Texas Children's Hospital | 69% |
| HCA Healthcare | 60% |
| HOUSTON METHODIST | 45% |
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HOUSTON METHODIST Customer Service
3.2/5
HOUSTON METHODIST has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About HOUSTON METHODIST's Customer Service
Address
Houston, TX
Website
http://www.houstonmethodist.org/
Quick Insights into HOUSTON METHODIST Customer Service
HOUSTON METHODIST's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers who have used HOUSTON METHODIST's products/services for Less than 1 Year.
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Ranked HOUSTON METHODIST Customer Service the Highest
Ranked HOUSTON METHODIST Customer Service the Lowest
HOUSTON METHODIST Customer Service Score by Gender
Female customers rated HOUSTON METHODIST's Customer Service score 1.1 stars higher than Male customers.
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Male
2.3/5
Female
3.4/5
HOUSTON METHODIST Customer Service Score by Ethnicity
HOUSTON METHODIST's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 3.7 | African American/Black | 3.7 |
Other 2.8 | Other | 2.8 |
HOUSTON METHODIST Customer Service Score by Age
HOUSTON METHODIST's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 3.9 | 31-35 | 3.9 |
41-45 3.7 | 41-45 | 3.7 |
46-50 5 | 46-50 | 5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 3 | 56-60 | 3 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2.3 | 66+ | 2.3 |
HOUSTON METHODIST Customer Service Score by Usage
HOUSTON METHODIST's Customer Service score was rated the highest by customers who have used HOUSTON METHODIST's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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HOUSTON METHODIST Customer Service Score by Industry
HOUSTON METHODIST's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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HOUSTON METHODIST Customer Service vs. Competitors
Compared to its competitors, HOUSTON METHODIST's Customer Service score is rated right below HCA Healthcare.
| COMPANY | Customer Service Score | |
|---|---|---|
| anderson | 5/5 |
| Texas Children's Hospital | 3.7/5 |
| HCA Healthcare | 3.4/5 |
| HOUSTON METHODIST | 3.2/5 |
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HOUSTON METHODIST as an Employer
4.1/5
HOUSTON METHODIST has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HOUSTON METHODIST scored a 2 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of HOUSTON METHODIST would recommend the brand to a friend. ENPS measures how likely HOUSTON METHODIST employees would recommend working at HOUSTON METHODIST to a friend.
Net Promoter Score
2
NPS Score
| 45% | Promoters |
|---|---|
| 12% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
