100
NPS
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anderson
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About anderson's Brand
Among its major competitors, anderson is ranked in 1st place for NPS while Mayo Clinic is 2nd, and HOUSTON METHODIST is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
anderson Ranking
- #1 / 4 of its competitors
anderson NPS
anderson's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether anderson's customers would recommend using the product based on a scale of -100 to 100.
anderson Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
anderson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
anderson is ranked first for NPS among its competitors. Mayo Clinic and HOUSTON METHODIST come in second and third, with Memorial Sloan Kettering coming in at #4.
anderson |  Mayo Clinic |  HOUSTON METHODIST | Memorial Sloan Kettering | |
| Global Ranking | #- | #229 | #- | #- |
| NPS | 100 | 18 | 2 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $156.98M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
anderson NPS vs. Competitors
Compared to its competitors, anderson's NPS is rated right above Mayo Clinic.
| COMPANY | NPS Score | |
|---|---|---|
| anderson | 100 |
| Mayo Clinic | 18 |
| HOUSTON METHODIST | 2 |
| Memorial Sloan Kettering | N/A |
anderson Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of anderson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
anderson Customer Loyalty vs. Competitors
Compared to its competitors, anderson's Customer Loyalty score is rated right above Mayo Clinic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| anderson | 100% |
| Mayo Clinic | 77% |
| HOUSTON METHODIST | 77% |
| Memorial Sloan Kettering | N/A |
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anderson Product Quality
5/5
anderson has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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anderson Product Information
anderson’s product quality score is a 5 out of 5 as rated by its users and customers.
anderson Product Quality vs. Competitors
Compared to its competitors, anderson's Product Quality score is rated right above Mayo Clinic.
| COMPANY | Product Quality Score | |
|---|---|---|
| anderson | 5/5 |
| Mayo Clinic | 3.8/5 |
| HOUSTON METHODIST | 3.2/5 |
| Memorial Sloan Kettering | N/A |
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anderson Pricing
anderson ROI & Value For Money
5/5
anderson has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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anderson Pricing vs. Competitors
Compared to its competitors, anderson's ROI score is rated right above Mayo Clinic.
| COMPANY | Pricing Score | |
|---|---|---|
| anderson | 5/5 |
| Mayo Clinic | 3.5/5 |
| HOUSTON METHODIST | 3.1/5 |
| Memorial Sloan Kettering | N/A |
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anderson Customer Satisfaction (CSAT)
anderson Customer Satisfaction (CSAT) Score
100 / 100
anderson has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
anderson Customer Satisfaction vs. Competitors
Compared to its competitors, anderson's Customer Satisfaction score is rated right above Mayo Clinic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| anderson | 100% |
| Mayo Clinic | 62% |
| HOUSTON METHODIST | 45% |
| Memorial Sloan Kettering | 0% |
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anderson Customer Service
5/5
anderson has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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anderson Customer Service vs. Competitors
Compared to its competitors, anderson's Customer Service score is rated right above Mayo Clinic.
| COMPANY | Customer Service Score | |
|---|---|---|
| anderson | 5/5 |
| Mayo Clinic | 3.7/5 |
| HOUSTON METHODIST | 3.2/5 |
| Memorial Sloan Kettering | N/A |
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anderson as an Employer
3.8/5
anderson has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
anderson scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of anderson would recommend the brand to a friend. ENPS measures how likely anderson employees would recommend working at anderson to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
