Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
HCA Healthcare is
Ranked
#85
in
Health and Wellness Brands
Brand Page
HCA Healthcare
Marketing or Exec? Claim Your Free Account

HCA Healthcare is ranked #85 in Health and Wellness Brands

About HCA Healthcare's Brand

HCA Healthcare is one of the nation's leading providers of healthcare services, comprising 184 hospitals and approximately 2,000 sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics, in 21 states and the United Kingdom. With more than 280,000 colleagues driven by one purpose—to give patients healthier tomorrows—we are excited about the future of medicine and believe we are uniquely positioned to play a leading role in the transformation of clinical care. HCA Healthcare’s brand is ranked #910 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of HCA Healthcare. When compared to other organizations within the Health and Wellness industry, HCA Healthcare is ranked #85. Among its major competitors, HCA Healthcare is ranked in 4th place for NPS while UT Southwestern Medical Center is 1st, and Texas Health Resources is 2nd.

Brand at a Glance

75%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

HCA Healthcare Ranking

HCA Healthcare NPS

HCA Healthcare's Net Promoter Score (NPS) is a 15 with 47% Promoters, 21% Passives, and 32% Detractors. Net Promoter Score tracks whether HCA Healthcare's customers would recommend using the product based on a scale of -100 to 100.

HCA Healthcare Overall NPS

15
NPS
47%Promoters
21%Passives
32%Detractors
HCA Healthcare Overall NPS

HCA Healthcare NPS Trend

-100
-50
0
50
100
Jul 2021
49
Jul 202149
Aug 2021
43
Aug 202143
Sep 2021
41
Sep 202141
Oct 2021
39
Oct 202139
Nov 2021
36
Nov 202136
Dec 2021
34
Dec 202134
Jan 2022
27
Jan 202227
Feb 2022
21
Feb 202221
Mar 2022
15
Mar 202215
Apr 2022
15
Apr 202215
May 2022
15
May 202215
Jun 2022
15
Jun 202215

How Other Brands Compare

HCA Healthcare is ranked third for NPS among its competitors. Texas Health Resources and Encompass Health come in first and second, with DaVita coming in at #4.

Sign Up for Brand Profile PRO to get the full Comparison data of HCA Healthcare vs Competitors.

HCA Healthcare's Logo
HCA Healthcare
DaVita's Logo
DaVita
Texas Health Resources' Logo
Texas Health Resources
Encompass Health's Logo
Encompass Health
Global Ranking#910#661#822#-
NPS1504842
Social Sentiment Calculated by analyzing social media and other online mentions-NegativeNeutralNeutral
Valuation Updated every 24 hours for public companies-$11.17B$1.75B$8.01B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

HCA Healthcare NPS by Gender

Female customers rated HCA Healthcare's NPS 54 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of HCA Healthcare.

Male

-30

HCA Healthcare's NPS was rated -30 by Male customers on Comparably.

Sign Up to learn about HCA Healthcare's NPS Score rated by Male customers on Comparably.
20%
Promoters
30%
Passives
50%
Detractors

Female

24

HCA Healthcare's NPS was rated 24 by Female customers on Comparably.

Sign Up to learn about HCA Healthcare's NPS Score rated by Female customers on Comparably.
41%
Promoters
42%
Passives
17%
Detractors

HCA Healthcare NPS by Ethnicity

HCA Healthcare's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of HCA Healthcare.
-100
-50
0
50
100
Caucasian
11
Caucasian11
African American/Black
20
African American/Black20
Asian or Pacific Islander
0
Asian or Pacific Islander0
Other
-33
Other-33

HCA Healthcare NPS by Age

HCA Healthcare's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of HCA Healthcare.
0
20
40
60
80
100
Promoters
57%
Passives
29%
Detractors
14%
26-3057%29%14%
Promoters
33%
Passives
34%
Detractors
33%
31-3533%34%33%
Promoters
33%
Passives
34%
Detractors
33%
36-4033%34%33%
Promoters
0%
Passives
33%
Detractors
67%
41-450%33%67%
Promoters
50%
Passives
50%
Detractors
0%
46-5050%50%0%
Promoters
33%
Passives
0%
Detractors
67%
51-5533%0%67%

HCA Healthcare NPS by Usage

HCA Healthcare's NPS was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of HCA Healthcare.
-100
-50
0
50
100
Less than 1 Year
-27
Less than 1 Year-27
1 to 2 Years
20
1 to 2 Years20
2 to 5 Years
71
2 to 5 Years71
5 to 10 Years
60
5 to 10 Years60
Over 10 Years
-67
Over 10 Years-67

HCA Healthcare NPS vs. Competitors

Compared to its competitors, HCA Healthcare's NPS is rated right above HOUSTON METHODIST, and is preceded by Encompass Health.

Unlock HCA Healthcare NPS vs. Competitors Data

HCA Healthcare's Logo
VS
UT Southwestern Medical Center's Logo
Texas Health Resources' Logo
Encompass Health's Logo
HOUSTON METHODIST's Logo
Tenet's Logo
DaVita's Logo
VCA's Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare NPS vs. Competitors data and gain insights into your customers today.

HCA Healthcare NPS vs Companies in Health and Wellness

In the Health and Wellness industry, HCA Healthcare's NPS is rated right above CVS Health, and is preceded by Philips.

Unlock HCA Healthcare NPS vs. Companies in Health and Wellness Data

HCA Healthcare's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare NPS vs. Companies in Health and Wellness data and gain insights into your customers today.

HCA Healthcare Customer Reviews

Out of the 7 HCA Healthcare customer reviews 4 were positive and 3 were constructive. HCA Healthcare customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Receptionist is loud rude refuses to help gets upset at me that I call back due to her incorrect transfer if my ca
Review from Non-Binary / Other / 51-55
What do you value most about this brand?
good love got home lovely
Review from Nashville, TN / Female / Asian or Pacific Islander / 36-40Posted a month ago
What do you value most about this brand?
I do not have anything else to contribute
Review from Nashville, TN / Female / African American/Black / 46-50
What do you value most about this brand?
that they are a good company
Review from Nashville, TN / Female / Asian or Pacific Islander / 41-45
What can this brand most improve?
they can improve service thanks
Review from Nashville, TN / Male / Caucasian / 56-60

HCA Healthcare Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of HCA Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75
75%
25
25%
HCA Healthcare Customer Loyalty

HCA Healthcare Customer Loyalty Score by Gender

Female customers rated HCA Healthcare's Customer Loyalty score 5% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HCA Healthcare.
Male
73%
Yes
Female
78%
Yes

HCA Healthcare Customer Loyalty Score by Ethnicity

HCA Healthcare's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HCA Healthcare.
78
out of 100
Caucasian
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
55
out of 100
Other

HCA Healthcare Customer Loyalty Score by Age

HCA Healthcare's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HCA Healthcare.
0
20%
40%
60%
80%
100%
26-30
87%
26-3087%
31-35
100%
31-35100%
36-40
70%
36-4070%
41-45
70%
41-4570%
46-50
78%
46-5078%
51-55
40%
51-5540%

HCA Healthcare Customer Loyalty Score by Usage

HCA Healthcare's Customer Loyalty score was rated the highest by customers who have used HCA Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
59%
1 to 2 Years
64%
2 to 5 Years
87%
5 to 10 Years
100%
Over 10 Years
100%

HCA Healthcare Customer Loyalty Score by Industry

HCA Healthcare's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
85%
Accounting
89%
Healthcare, Hospitals and Medicine
74%

HCA Healthcare Customer Loyalty vs. Competitors

Compared to its competitors, HCA Healthcare's Customer Loyalty score is rated right above VCA, and is preceded by Encompass Health.

Unlock HCA Healthcare Customer Loyalty vs. Competitors Data

HCA Healthcare's Logo
VS
UT Southwestern Medical Center's Logo
Encompass Health's Logo
VCA's Logo
HOUSTON METHODIST's Logo
DaVita's Logo
Tenet's Logo
Texas Health Resources' Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, HCA Healthcare's Customer Loyalty score is rated right above CVS Health, and is preceded by WW (formally Weight Watchers).

Unlock HCA Healthcare Customer Loyalty vs. Companies in Health and Wellness Data

HCA Healthcare's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
WW (formally Weight Watchers) Logo
CVS Health's Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare Customer Loyalty vs. Companies in Health and Wellness data and gain insights into your customers today.

HCA Healthcare Product Quality

3.9/5

HCA Healthcare has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock HCA Healthcare's overall Product Quality score rated by its users and customers.

HCA Healthcare Product Information

HCA Healthcare’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated HCA Healthcare's product the highest. Reviewers from the Tech industry rated HCA Healthcare the lowest at 3.8.

Website
https://hcahealthcare.com/
Company Size
10,000+ Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into HCA Healthcare Product Quality

HCA Healthcare's Product Quality score was rated highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked HCA Healthcare's Product Quality.

Ranked HCA Healthcare Product Quality the Highest

2 to 5 Years
4.5
46-50
4
Accounting
4

Ranked HCA Healthcare Product Quality the Lowest

Over 10 Years
3
Other
2.6
51-55
2

HCA Healthcare Product Quality Score by Gender

Male customers rated HCA Healthcare's Product Quality score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HCA Healthcare.

Male

3.7/5

Female

3.5/5

HCA Healthcare Product Quality Score by Ethnicity

HCA Healthcare's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HCA Healthcare.
0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
2.6
Other2.6

HCA Healthcare Product Quality Score by Age

HCA Healthcare's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HCA Healthcare.
0
1
2
3
4
5
26-30
3.7
26-303.7
31-35
3.8
31-353.8
36-40
3.3
36-403.3
41-45
3.5
41-453.5
46-50
4
46-504
51-55
2
51-552

HCA Healthcare Product Quality Score by Usage

HCA Healthcare's Product Quality score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
3.3
1 to 2 Years
3.2
2 to 5 Years
4.5
5 to 10 Years
4.3
Over 10 Years
3

HCA Healthcare Product Quality Score by Industry

HCA Healthcare's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
3.8
Accounting
4
Healthcare, Hospitals and Medicine
3.8

HCA Healthcare Product Quality vs. Competitors

Compared to its competitors, HCA Healthcare's Product Quality score is rated right above HOUSTON METHODIST, and is preceded by Texas Health Resources.

Unlock HCA Healthcare Product Quality vs. Competitors Data

HCA Healthcare's Logo
VS
UT Southwestern Medical Center's Logo
Encompass Health's Logo
Texas Health Resources' Logo
HOUSTON METHODIST's Logo
DaVita's Logo
Tenet's Logo
VCA's Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, HCA Healthcare's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

Unlock HCA Healthcare Product Quality vs. Companies in Health and Wellness Data

HCA Healthcare's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare Product Quality vs. Companies in Health and Wellness data and gain insights into your customers today.

HCA Healthcare Pricing

HCA Healthcare ROI & Value For Money

3.7/5

HCA Healthcare has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock HCA Healthcare's overall ROI score rated by its users and customers.

HCA Healthcare Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from HCA Healthcare.

Quick Insights into HCA Healthcare ROI

HCA Healthcare's ROI score was rated highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked HCA Healthcare's ROI score.

Ranked HCA Healthcare ROI the Highest

2 to 5 Years
4.5
46-50
4.2
Healthcare, Hospitals and Medicine
4

Ranked HCA Healthcare ROI the Lowest

Other
2.9
Over 10 Years
2.6
51-55
1.5

HCA Healthcare ROI Score by Gender

Female customers rated HCA Healthcare's ROI score 0.6 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of HCA Healthcare.

Male

3.1/5

Female

3.7/5

HCA Healthcare ROI Score by Ethnicity

HCA Healthcare's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HCA Healthcare.
0
1
2
3
4
5
Caucasian
3.4
Caucasian3.4
African American/Black
3.2
African American/Black3.2
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Other
2.9
Other2.9

HCA Healthcare ROI Score by Age

HCA Healthcare's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full ROI by Age data of HCA Healthcare.
0
1
2
3
4
5
26-30
3.5
26-303.5
31-35
3.6
31-353.6
36-40
3.6
36-403.6
41-45
2.8
41-452.8
46-50
4.2
46-504.2
51-55
1.5
51-551.5

HCA Healthcare ROI Score by Usage

HCA Healthcare's ROI score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
3.1
1 to 2 Years
2.9
2 to 5 Years
4.5
5 to 10 Years
3.9
Over 10 Years
2.6

HCA Healthcare ROI Score by Industry

HCA Healthcare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
4
Accounting
3.2
Healthcare, Hospitals and Medicine
4

HCA Healthcare Pricing vs. Competitors

Compared to its competitors, HCA Healthcare's ROI score is rated right above HOUSTON METHODIST, and is preceded by Texas Health Resources.

Unlock HCA Healthcare ROI vs. Competitors Data

HCA Healthcare's Logo
VS
UT Southwestern Medical Center's Logo
Encompass Health's Logo
Texas Health Resources' Logo
HOUSTON METHODIST's Logo
DaVita's Logo
Tenet's Logo
VCA's Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Health and Wellness Brands

In the Health and Wellness industry, HCA Healthcare's ROI score is rated right above CVS Health, and is preceded by Philips.

Unlock HCA Healthcare ROI vs. Companies in Health and Wellness Data

HCA Healthcare's Logo
VS
Peloton's Logo
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare ROI vs. Companies in Health and Wellness data and gain insights into your customers today.

HCA Healthcare Customer Satisfaction (CSAT)

HCA Healthcare Customer Satisfaction (CSAT) Score

67 / 100

HCA Healthcare has an overall Customer Satisfaction score of 67 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied38%
Satisfied29%
Neither Satisfied nor Dissatisfied19%
Dissatisfied5%
Very Dissatisfied9%
Very Satisfied
38%
Satisfied
29%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
5%
Very Dissatisfied
9%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into HCA Healthcare Customer Satisfaction

HCA Healthcare's Customer Satisfaction score was rated highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and rated lowest by customers who have used HCA Healthcare's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked HCA Healthcare's Customer Satisfaction.

Ranked HCA Healthcare Customer Satisfaction the Highest

2 to 5 Years
100%
46-50
100%
Asian or Pacific Islander
100%

Ranked HCA Healthcare Customer Satisfaction the Lowest

Other
40%
41-45
33%
Over 10 Years
33%

HCA Healthcare Customer Satisfaction Score by Gender

Female customers rated HCA Healthcare's Customer Satisfaction score 29 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HCA Healthcare.
51 / 100
Male
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
11%
Very Dissatisfied
0%
80 / 100
Female
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

HCA Healthcare Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

HCA Healthcare's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HCA Healthcare.
63 / 100
Very Satisfied25%
Satisfied38%
Neither Satisfied nor Dissatisfied13%
Dissatisfied11%
Very Dissatisfied13%
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
13%

CSAT according to African American/Black

HCA Healthcare's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HCA Healthcare.
80 / 100
Very Satisfied60%
Satisfied20%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

CSAT according to Asian or Pacific Islander

HCA Healthcare's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HCA Healthcare.
100 / 100
Very Satisfied33%
Satisfied67%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

HCA Healthcare's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HCA Healthcare.
40 / 100
Very Satisfied20%
Satisfied20%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied40%
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%

HCA Healthcare Customer Satisfaction Score by Age

HCA Healthcare's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HCA Healthcare.
0
20
40
60
80
100
26-30 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
26-3080%
41-45 CSAT Score
33%
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
41-4533%
46-50 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%

HCA Healthcare Customer Satisfaction Score by Usage

HCA Healthcare's Customer Satisfaction score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
42
1 to 2 Years
60
2 to 5 Years
100
Over 10 Years
33

HCA Healthcare Customer Satisfaction Score by Industry

HCA Healthcare's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Tech
80
Accounting
80
Healthcare, Hospitals and Medicine
67

HCA Healthcare Customer Satisfaction vs. Competitors

Compared to its competitors, HCA Healthcare's Customer Satisfaction score is rated right above Texas Health Resources, and is preceded by Encompass Health.

Unlock HCA Healthcare Customer Satisfaction vs. Competitors Data

HCA Healthcare's Logo
VS
UT Southwestern Medical Center's Logo
Encompass Health's Logo
Texas Health Resources' Logo
HOUSTON METHODIST's Logo
DaVita's Logo
Tenet's Logo
VCA's Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, HCA Healthcare's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

Unlock HCA Healthcare Customer Satisfaction vs. Companies in Health and Wellness Data

HCA Healthcare's Logo
VS
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Peloton's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare Customer Satisfaction vs. Companies in Health and Wellness data and gain insights into your customers today.

HCA Healthcare Customer Service

3.7/5

HCA Healthcare has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock HCA Healthcare's overall Customer Service score rated by its users and customers.

About HCA Healthcare's Customer Service

Address

One Park Plaza, Nashville, TN 37203


Website

https://hcahealthcare.com/

Quick Insights into HCA Healthcare Customer Service

HCA Healthcare's Customer Service score was rated highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked HCA Healthcare's Customer Service score.

Ranked HCA Healthcare Customer Service the Highest

2 to 5 Years
4.5
46-50
4.1
Healthcare, Hospitals and Medicine
4.1

Ranked HCA Healthcare Customer Service the Lowest

Other
2.9
Over 10 Years
2.5
51-55
1.5

HCA Healthcare Customer Service Score by Gender

Female customers rated HCA Healthcare's Customer Service score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HCA Healthcare.

Male

3.2/5

Female

3.6/5

HCA Healthcare Customer Service Score by Ethnicity

HCA Healthcare's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HCA Healthcare.
0
20
40
60
80
100
Caucasian
3.3
Caucasian3.3
African American/Black
3.3
African American/Black3.3
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3
Other
2.9
Other2.9

HCA Healthcare Customer Service Score by Age

HCA Healthcare's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HCA Healthcare.
0
20
40
60
80
100
26-30
3.8
26-303.8
31-35
3.6
31-353.6
36-40
3.5
36-403.5
41-45
2.8
41-452.8
46-50
4.1
46-504.1
51-55
1.5
51-551.5

HCA Healthcare Customer Service Score by Usage

HCA Healthcare's Customer Service score was rated the highest by customers who have used HCA Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
3.2
1 to 2 Years
2.8
2 to 5 Years
4.5
5 to 10 Years
3.8
Over 10 Years
2.5

HCA Healthcare Customer Service Score by Industry

HCA Healthcare's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
3.8
Accounting
3.5
Healthcare, Hospitals and Medicine
4.1

HCA Healthcare Customer Service vs. Competitors

Compared to its competitors, HCA Healthcare's Customer Service score is rated right above HOUSTON METHODIST, and is preceded by Texas Health Resources.

Unlock HCA Healthcare Customer Service vs. Competitors Data

HCA Healthcare's Logo
VS
UT Southwestern Medical Center's Logo
Encompass Health's Logo
Texas Health Resources' Logo
HOUSTON METHODIST's Logo
DaVita's Logo
Tenet's Logo
VCA's Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, HCA Healthcare's Customer Service score is rated right above CVS Health, and is preceded by Philips.

Unlock HCA Healthcare Customer Service vs. Companies in Health and Wellness Data

HCA Healthcare's Logo
VS
Peloton's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full HCA Healthcare Customer Service vs. Companies in Health and Wellness data and gain insights into your customers today.

HCA Healthcare as an Employer

3.9/5

HCA Healthcare has a 3.9/5 stars for its overall company culture rated by their employees

  HCA Healthcare CEO
top
35%
CEO of HCA Healthcare

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

HCA Healthcare scored a 15 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of HCA Healthcare would recommend the brand to a friend. ENPS measures how likely HCA Healthcare employees would recommend working at HCA Healthcare to a friend.

Net Promoter Score

15
NPS Score
47%Promoters
21%Passive
32%Detractors

Employee Net Promoter Score

3
eNPS Score
41%Promoters
21%Passive
38%Detractors

Global Ranking Snapshot

HCA Healthcare is ranked #910 in the Global Top 100 Brands. It ranks just behind Novo Nordisk and just ahead of Kia America.

RANKCOMPANYCEOINDUSTRY
908
Books A Million  Books A Million CEO
Terrance Finley
Retail
909
Novo Nordisk  Novo Nordisk CEO
Lars Jorgensen
Health and Wellness
910
HCA Healthcare  HCA Healthcare CEO
Samuel N. Hazen
Health and Wellness
911
Kia America  Kia America CEO
SeungKyu (Sean) Yoon
Automotive and Transportation
912
E. & J. Gallo Winery  E. & J. Gallo Winery CEO
Joseph Gallo
Food and Beverages
913
Jumia  Jumia CEO
Jeremy Hodara
Retail
914
Drizly  Drizly CEO
Cory Rellas
Food and Beverages

Health and Wellness Ranking Snapshot

HCA Healthcare is ranked #85 in the Health and Wellness Industry. It ranks just behind Novo Nordisk and just ahead of Align Technology.

RANKCOMPANYLocation
83
Zoetis
Florham Park, NJ
84
Novo Nordisk
85
HCA Healthcare
Nashville, TN
86
Align Technology
San Jose, CA
87
Smith & Nephew
88
IQVIA
San Jose, CA
89
PatientPop
Santa Monica, CA