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PatientPop is

Ranked

#89

Health and Wellness Brands

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PatientPop

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PatientPop

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PatientPop is ranked #89 in Health and Wellness Brands

About PatientPop's Brand

As the leader in practice growth technology, PatientPop makes it easier for healthcare providers to run a thriving business with the industry’s most complete all-in-one practice growth platform. The single, integrated platform eases and enhances every step of the patient journey. Practices can attract and retain more patients with a streamlined digital workflow that significantly reduces work for providers and staff. PatientPop’s brand is ranked #952 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of PatientPop. When compared to other organizations within the Health and Wellness industry, PatientPop is ranked #89. Among its major competitors, PatientPop is ranked in 2nd place for NPS while Artemis Health is 1st, and Weave is 3rd.Their current valuation is $200.00M

Brand at a Glance

61%

Customer Loyalty

3.6/5

Product Quality

3.4/5

Pricing

3.1/5

Customer Service

PatientPop Ranking

^#89 in Health and Wellness
^#2 / 3 of its competitors

PatientPop NPS

PatientPop's Net Promoter Score (NPS) is a 26 with 57% Promoters, 12% Passives, and 31% Detractors. Net Promoter Score tracks whether PatientPop's customers would recommend using the product based on a scale of -100 to 100.

PatientPop Overall NPS

NPS

57%	Promoters
12%	Passives
31%	Detractors

PatientPop NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2021 61	Apr 2021	61
Jun 2021 63	Jun 2021	63
Aug 2021 59	Aug 2021	59
Sep 2021 53	Sep 2021	53
Jul 2022 50	Jul 2022	50
Sep 2022 44	Sep 2022	44
Dec 2022 42	Dec 2022	42
Jan 2023 37	Jan 2023	37
Jul 2023 35	Jul 2023	35
Oct 2023 32	Oct 2023	32
Mar 2024 28	Mar 2024	28
May 2024 26	May 2024	26

How Other Brands Compare

PatientPop is ranked second for NPS among its competitors. Artemis Health and Weave come in first and third. Among those competitors, it is the third most valued company behind Weave.

	PatientPop	Weave	Artemis Health
Global Ranking	#952	#-	#-
NPS	26	11	100
Valuation Updated every 24 hours for public companies	$200.00M	$521.76M	$200.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PatientPop NPS by Gender

PatientPop's NPS was rated -100 by Male customers on Comparably.

Male

-100

PatientPop's NPS was rated -100 by Male customers on Comparably.

Promoters

Passives

100%

Detractors

Female

N/A

PatientPop's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

PatientPop NPS by Ethnicity

PatientPop's NPS was rated -80 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -80	Caucasian	-80

PatientPop NPS by Usage

PatientPop's NPS was rated the highest by customers who have used PatientPop's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 35	Less than 1 Year	35
1 to 2 Years -15	1 to 2 Years	-15
5 to 10 Years 46	5 to 10 Years	46

PatientPop NPS vs. Competitors

Compared to its competitors, PatientPop's NPS is rated right above Weave, and is preceded by Artemis Health.

COMPANY		NPS Score
	Artemis Health	100
	PatientPop	26
	Weave	11

PatientPop NPS vs Companies in Health and Wellness

In the Health and Wellness industry, PatientPop's NPS is rated right above Johnson & Johnson, and is preceded by Peloton.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	PatientPop	26
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

PatientPop Customer Reviews

Out of the 4 PatientPop customer reviews 0 were positive and 4 were constructive. PatientPop customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

PatientPop Customer Loyalty

61%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

61% of PatientPop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

61%

39%

PatientPop Customer Loyalty Score by Gender

PatientPop's Customer Loyalty score was rated 55 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PatientPop.

Male

55%

Yes

Female

N/A

Yes

PatientPop Customer Loyalty Score by Ethnicity

PatientPop's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PatientPop.

out of 100

Caucasian

PatientPop Customer Loyalty Score by Industry

PatientPop's Customer Loyalty score was rated 61% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	61%

PatientPop Customer Loyalty vs. Competitors

Compared to its competitors, PatientPop's Customer Loyalty score is rated right below Weave.

COMPANY		Customer Loyalty Score
	Artemis Health	100%
	Weave	77%
	PatientPop	61%

Unlock PatientPop Customer Loyalty vs. Competitors Data

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, PatientPop's Customer Loyalty score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%
	PatientPop	61%

Unlock PatientPop Customer Loyalty vs. Companies in Health and Wellness Data

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PatientPop Product Quality

3.6/5

PatientPop has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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PatientPop Product Information

PatientPop serves markets in the United States. PatientPop supports Web devices and offers products for small and medium sized businesses.

PatientPop’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated PatientPop's product the highest.

Website: http://www.patientpop.com

Company Size: 51-200 Employees

Industry

Tech

Healthcare

Languages Supported

English

Product Type

Medical Practice Software

Medical Scheduling Software

Healthcare CRM Software

Quick Insights into PatientPop Product Quality

PatientPop's Product Quality score was rated highest by customers who have used PatientPop's products/services for 1 to 2 Years.

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Ranked PatientPop Product Quality the Highest

1 to 2 Years	3.8
Healthcare, Hospitals and Medicine	2.7
Male	2.5

PatientPop Product Quality Score by Gender

PatientPop's Product Quality score was rated 2.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PatientPop.

Male

2.5/5

Female

N/A

PatientPop Product Quality Score by Ethnicity

PatientPop's Product Quality score was rated 2 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PatientPop.

Summary	Ethnicity	Score
Caucasian 2	Caucasian	2

PatientPop Product Quality Score by Usage

PatientPop's Product Quality score was rated 3.8 stars by customers who have used PatientPop's products/services for 1 to 2 Years.

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1 to 2 Years	3.8

PatientPop Product Quality Score by Industry

PatientPop's Product Quality score was rated 2.7 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	2.7

PatientPop Product Quality vs. Competitors

Compared to its competitors, PatientPop's Product Quality score is rated right above Weave, and is preceded by Artemis Health.

COMPANY		Product Quality Score
	Artemis Health	5/5
	PatientPop	3.6/5
	Weave	3.2/5

Unlock PatientPop Product Quality vs. Competitors Data

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, PatientPop's Product Quality score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	PatientPop	3.6/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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PatientPop Pricing

PatientPop ROI & Value For Money

3.4/5

PatientPop has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock PatientPop's overall ROI score rated by its users and customers.

PatientPop Pricing Plans

PatientPop has a pricing structure that accommodates small and medium businesses. Starting from $550/month, PatientPop uses a subscription model.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Who Uses PatientPop?

Small Businesses

Medium Businesses

Quick Insights into PatientPop ROI

PatientPop's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked PatientPop ROI the Highest

Healthcare, Hospitals and Medicine	2.5
Caucasian	2.2
Male	1.9

PatientPop ROI Score by Gender

PatientPop's ROI score was rated 1.9 by Male customers on Comparably.

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Male

1.9/5

Female

N/A

PatientPop ROI Score by Ethnicity

PatientPop's ROI score was rated 2.2 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2

PatientPop ROI Score by Industry

PatientPop's ROI score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	2.5

PatientPop Pricing vs. Competitors

Compared to its competitors, PatientPop's ROI score is rated right above Weave, and is preceded by Artemis Health.

COMPANY		Pricing Score
	Artemis Health	3.7/5
	PatientPop	3.4/5
	Weave	3.3/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, PatientPop's ROI score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	PatientPop	3.4/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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PatientPop Customer Satisfaction (CSAT)

PatientPop Customer Satisfaction (CSAT) Score

18 / 100

PatientPop has an overall Customer Satisfaction score of 18 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	9%
Satisfied	9%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	28%
Very Dissatisfied	45%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

28%

Very Dissatisfied

45%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into PatientPop Customer Satisfaction

PatientPop's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked PatientPop Customer Satisfaction the Highest

Healthcare, Hospitals and Medicine	0%
Male	0%

PatientPop Customer Satisfaction Score by Gender

PatientPop's Customer Satisfaction score was rated 0 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PatientPop.

Male

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	60%
	Very Dissatisfied	40%

PatientPop Customer Satisfaction Score by Industry

PatientPop's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "PatientPop Customer Satisfaction Score by Industry",
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			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "PatientPop's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 0
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Healthcare, Hospitals and Medicine	0

PatientPop Customer Satisfaction vs. Competitors

Compared to its competitors, PatientPop's Customer Satisfaction score is rated right above Artemis Health, and is preceded by Weave.

COMPANY		Customer Satisfaction (CSAT) Score
	Weave	59%
	PatientPop	18%
	Artemis Health	0%

Unlock PatientPop Customer Satisfaction vs. Competitors Data

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, PatientPop's Customer Satisfaction score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%
	PatientPop	18%

Unlock PatientPop Customer Satisfaction vs. Companies in Health and Wellness Data

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PatientPop Customer Service

3.1/5

PatientPop has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About PatientPop's Customer Service

Address

1221 2nd St, Ste 400, Santa Monica, CA 90401

Website

http://www.patientpop.com

Phone Number

1-844-487-8399

PatientPop's Social Links

Quick Insights into PatientPop Customer Service

PatientPop's Customer Service score was rated highest by Caucasian customers.

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Ranked PatientPop Customer Service the Highest

Caucasian	2.3
Healthcare, Hospitals and Medicine	1.5
Male	1.5

PatientPop Customer Service Score by Gender

PatientPop's Customer Service score was rated 1.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PatientPop.

Male

1.5/5

Female

N/A

PatientPop Customer Service Score by Ethnicity

PatientPop's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PatientPop.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.3	Caucasian	2.3

PatientPop Customer Service Score by Industry

PatientPop's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	1.5

PatientPop Customer Service vs. Competitors

Compared to its competitors, PatientPop's Customer Service score is rated right below Weave.

COMPANY		Customer Service Score
	Artemis Health	5/5
	Weave	3.3/5
	PatientPop	3.1/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, PatientPop's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	PatientPop	3.1/5
	WW (formally Weight Watchers)	3/5

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PatientPop as an Employer

3.3/5

PatientPop has a 3.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of PatientPop

Luke Kervin

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PatientPop scored a 26 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of PatientPop would recommend the brand to a friend. ENPS measures how likely PatientPop employees would recommend working at PatientPop to a friend.

Net Promoter Score

NPS Score

57%	Promoters
12%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
25%	Passive
31%	Detractors

Global Ranking Snapshot

PatientPop is ranked #952 in the Global Top 100 Brands. It ranks just behind NASA and just ahead of Parachute Home.

RANK			INDUSTRY
950	Ariat International	Beth Cross	Retail
951	NASA	Jim Bridenstine	Automotive and Transportation
952	PatientPop	Luke Kervin	Health and Wellness
953	Parachute Home	Ariel Kaye	Retail
954	EB Games	J Raines	Retail
955	BairesDev	Nacho De Marco	Tech
956	CDW Corporation	Christine Leahy	Tech

Health and Wellness Ranking Snapshot

PatientPop is ranked #89 in the Health and Wellness Industry. It ranks just behind IQVIA and just ahead of Strava.

RANK		Location
87	Smith & Nephew	Watford
88	IQVIA	San Jose, CA
89	PatientPop	Santa Monica, CA
90	Strava	San Francisco, CA
91	Illumina	San Diego, CA
92	Planned Parenthood	New York City, NY
93	Galderma