11
NPS
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Weave
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About Weave's Brand
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work. To learn more, visit www.getweave.com/newsroom/
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Weave NPS
Weave's Net Promoter Score (NPS) is a 11 with 45% Promoters, 21% Passives, and 34% Detractors. Net Promoter Score tracks whether Weave's customers would recommend using the product based on a scale of -100 to 100.
Weave Overall NPS
| 45% | Promoters |
|---|---|
| 21% | Passives |
| 34% | Detractors |
Weave NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 8 | Jan 2023 | 8 |
Apr 2023 11 | Apr 2023 | 11 |
Jun 2023 12 | Jun 2023 | 12 |
Jul 2023 15 | Jul 2023 | 15 |
Aug 2023 10 | Aug 2023 | 10 |
Nov 2023 6 | Nov 2023 | 6 |
Dec 2023 10 | Dec 2023 | 10 |
Jan 2024 11 | Jan 2024 | 11 |
Apr 2024 15 | Apr 2024 | 15 |
Jul 2024 11 | Jul 2024 | 11 |
Nov 2024 12 | Nov 2024 | 12 |
Nov 2025 10 | Nov 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weave NPS by Gender
Male customers rated Weave's NPS 12 points higher than Female customers.
Male
-13
Weave's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
-25
Weave's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Weave NPS by Ethnicity
Weave's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Weave NPS by Age
Weave's NPS was rated 0 points by customers ages 26-30 and customers ages 36-40 on Comparably.
Weave NPS by Usage
Weave's NPS was rated -50 points by customers who have used Weave's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
Weave Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Weave users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Weave Customer Loyalty Score by Gender
Male customers rated Weave's Customer Loyalty score 11% higher than Female customers.
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Male
66%
Yes
Female
55%
Yes
Weave Customer Loyalty Score by Ethnicity
Weave's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Weave.
64
out of 100
Caucasian
Weave Customer Loyalty Score by Age
Weave's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Weave.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 55% | 36-40 | 55% |
Weave Customer Loyalty Score by Usage
Weave's Customer Loyalty score was rated 55% by customers who have used Weave's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Weave Customer Loyalty Score by Industry
Weave's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Weave Product Quality
3.2/5
Weave has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Weave Product Information
Weave’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Weave's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Weave the lowest at 1.5.
- Website
- http://www.getweave.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Small Business Services
Quick Insights into Weave Product Quality
Weave's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Weave Product Quality the Highest
Ranked Weave Product Quality the Lowest
Weave Product Quality Score by Gender
Female customers rated Weave's Product Quality score 0.2 stars higher than Male customers.
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Male
2.5/5
Female
2.7/5
Weave Product Quality Score by Ethnicity
Weave's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Weave.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Weave Product Quality Score by Age
Weave's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Weave.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
36-40 3 | 36-40 | 3 |
Weave Product Quality Score by Usage
Weave's Product Quality score was rated 1.8 stars by customers who have used Weave's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Weave Product Quality Score by Industry
Weave's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Weave Pricing
Weave ROI & Value For Money
3.3/5
Weave has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Weave Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Weave.
Quick Insights into Weave ROI
Weave's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Weave ROI the Highest
Ranked Weave ROI the Lowest
Weave ROI Score by Gender
Male customers rated Weave's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Weave.
Male
3.2/5
Female
2.1/5
Weave ROI Score by Ethnicity
Weave's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Weave.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Weave ROI Score by Age
Weave's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Weave.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
36-40 3 | 36-40 | 3 |
Weave ROI Score by Usage
Weave's ROI score was rated 2.4 stars by customers who have used Weave's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Weave ROI Score by Industry
Weave's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Weave Customer Satisfaction (CSAT)
Weave Customer Satisfaction (CSAT) Score
60 / 100
Weave has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Weave Customer Satisfaction
Weave's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Weave Customer Satisfaction the Highest
Ranked Weave Customer Satisfaction the Lowest
Weave Customer Satisfaction Score by Gender
Weave's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Weave.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Weave Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Weave's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Weave.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
Weave Customer Satisfaction Score by Age
Weave's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Weave.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 36-40 | 34% |
Weave Customer Satisfaction Score by Usage
Weave's Customer Satisfaction score was rated 33 points by customers who have used Weave's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Weave Customer Satisfaction Score by Industry
Weave's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Weave Customer Service
3.3/5
Weave has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Weave's overall Customer Service score rated by its users and customers.
About Weave's Customer Service
Address
1331 W. Powell Way, Lehi, UT 84043
Website
http://www.getweave.com
Phone Number
8885795668
Weave's Social Links
Quick Insights into Weave Customer Service
Weave's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Weave's Customer Service score.
Ranked Weave Customer Service the Highest
Ranked Weave Customer Service the Lowest
Weave Customer Service Score by Gender
Male customers rated Weave's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Weave.
Male
3.2/5
Female
2.1/5
Weave Customer Service Score by Ethnicity
Weave's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Weave.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Weave Customer Service Score by Age
Weave's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Weave.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
36-40 2.9 | 36-40 | 2.9 |
Weave Customer Service Score by Usage
Weave's Customer Service score was rated 2.4 stars by customers who have used Weave's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Weave Customer Service Score by Industry
Weave's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Weave as an Employer
4.8/5
Weave has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Weave scored a 11 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Weave would recommend the brand to a friend. ENPS measures how likely Weave employees would recommend working at Weave to a friend.
Net Promoter Score
11
NPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 79% | Promoters |
|---|---|
| 11% | Passive |
| 10% | Detractors |
