Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Parachute Home is

Ranked

#127

Retail Brands

Brand Page

Parachute Home

Marketing or Exec? Claim Your Free Account

Parachute Home

Rate this Brand

Parachute Home is ranked #127 in Retail Brands

About Parachute Home's Brand

Modern bedding. High quality, not high priced. A more sensible way way to buy bedding. Parachute Home’s brand is ranked #953 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Parachute Home. When compared to other organizations within the Retail industry, Parachute Home is ranked #127. Among its major competitors, Parachute Home is ranked in 1st place for NPS while Boll & Branch is 2nd, and Brooklinen is 3rd.Their current valuation is $150.00M

Brand at a Glance

72%

Customer Loyalty

4.3/5

Product Quality

4.2/5

Pricing

4.3/5

Customer Service

Parachute Home Ranking

^#953 in Global Best Brands
^#127 in Retail
^#1 / 4 of its competitors

Parachute Home NPS

Parachute Home's Net Promoter Score (NPS) is a 57 with 73% Promoters, 11% Passives, and 16% Detractors. Net Promoter Score tracks whether Parachute Home's customers would recommend using the product based on a scale of -100 to 100.

Parachute Home Overall NPS

NPS

73%	Promoters
11%	Passives
16%	Detractors

Parachute Home NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2022 72	Mar 2022	72
Apr 2022 75	Apr 2022	75
May 2022 69	May 2022	69
Jun 2022 58	Jun 2022	58
Sep 2022 56	Sep 2022	56
Oct 2022 55	Oct 2022	55
May 2023 55	May 2023	55
Aug 2023 53	Aug 2023	53
Sep 2023 53	Sep 2023	53
Oct 2023 54	Oct 2023	54
May 2024 56	May 2024	56
Jun 2025 56	Jun 2025	56

How Other Brands Compare

Parachute Home is ranked first for NPS among its competitors. Brooklinen and Ethan Allen come in second and third, with Garden Ridge coming in at #4. Among those competitors, it is the lowest valued company behind Garden Ridge.

	Parachute Home	Garden Ridge	Ethan Allen	Brooklinen
Global Ranking	#953	#-	#-	#-
NPS	57	-	-7	0
Valuation Updated every 24 hours for public companies	$150.00M	$2.43B	$629.33M	$200.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Parachute Home NPS by Gender

Parachute Home's NPS was rated 100 by Female customers on Comparably.

Female

100

Parachute Home's NPS was rated 100 by Female customers on Comparably.

100%

Promoters

Passives

Detractors

Male

N/A

Parachute Home's NPS is not yet rated by Male customers.

Promoters

Passives

Detractors

Parachute Home NPS by Ethnicity

Parachute Home's NPS was rated 100 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100

Parachute Home NPS by Usage

Parachute Home's NPS was rated 100 points by customers who have used Parachute Home's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 100	Less than 1 Year	100

Parachute Home NPS vs. Competitors

Compared to its competitors, Parachute Home's NPS is rated right above Boll & Branch.

COMPANY		NPS Score
	Parachute Home	57
	Boll & Branch	0
	Brooklinen	0
	Garden Ridge	N/A
	Ethan Allen	-7
	Pepperfry	-100

Parachute Home NPS vs Companies in Retail

In the Retail industry, Parachute Home's NPS is rated right above REI.

COMPANY		NPS Score
	Parachute Home	57
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16

Parachute Home Customer Reviews

Out of the 2 Parachute Home customer reviews 2 were positive and 0 were constructive. Parachute Home customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Parachute Home Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Parachute Home users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

72%

28%

Parachute Home Customer Loyalty Score by Gender

Parachute Home's Customer Loyalty score was rated 100 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Parachute Home.

Female

100%

Yes

Male

N/A

Yes

Parachute Home Customer Loyalty Score by Ethnicity

Parachute Home's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Parachute Home.

100

out of 100

Caucasian

Parachute Home Customer Loyalty Score by Usage

Parachute Home's Customer Loyalty score was rated 64% by customers who have used Parachute Home's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	64%

Parachute Home Customer Loyalty vs. Competitors

Compared to its competitors, Parachute Home's Customer Loyalty score is rated right above Boll & Branch, and is preceded by Ethan Allen.

COMPANY		Customer Loyalty Score
	Ethan Allen	82%
	Parachute Home	72%
	Boll & Branch	55%
	Brooklinen	N/A
	Pepperfry	N/A
	Garden Ridge	N/A

Unlock Parachute Home Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Parachute Home Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Retail Brands

In the Retail industry, Parachute Home's Customer Loyalty score is rated right below Chipotle.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%
	Parachute Home	72%

Unlock Parachute Home Customer Loyalty vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full Parachute Home Customer Loyalty vs. Companies in Retail data and gain insights into your customers today.

Parachute Home Product Quality

4.3/5

Parachute Home has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Parachute Home's overall Product Quality score rated by its users and customers.

Parachute Home Product Information

Parachute Home’s product quality score is a 4.3 out of 5 as rated by its users and customers.

Website: http://www.parachutehome.com/

Company Size: 51-200 Employees

Industry

Tech

Ecommerce and Marketplaces

Marketplaces

Real Estate

Small Business Services

Quick Insights into Parachute Home Product Quality

Parachute Home's Product Quality score was rated highest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Parachute Home's Product Quality.

Ranked Parachute Home Product Quality the Highest

Caucasian	4.6
Female	4.6
Less than 1 Year	4.4

Parachute Home Product Quality Score by Gender

Parachute Home's Product Quality score was rated 4.6 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Parachute Home.

Female

4.6/5

Male

N/A

Parachute Home Product Quality Score by Ethnicity

Parachute Home's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Parachute Home.

Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6

Parachute Home Product Quality Score by Usage

Parachute Home's Product Quality score was rated 4.4 stars by customers who have used Parachute Home's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.4

Parachute Home Product Quality vs. Competitors

Compared to its competitors, Parachute Home's Product Quality score is rated right above Boll & Branch.

COMPANY		Product Quality Score
	Parachute Home	4.3/5
	Boll & Branch	3.2/5
	Ethan Allen	2.8/5
	Brooklinen	N/A
	Pepperfry	N/A
	Garden Ridge	N/A

Unlock Parachute Home Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Parachute Home Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Retail Brands

In the Retail industry, Parachute Home's Product Quality score is rated right above Costco, and is preceded by REI.

COMPANY		Product Quality Score
	REI	4.3/5
	Parachute Home	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5

Unlock Parachute Home Product Quality vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full Parachute Home Product Quality vs. Companies in Retail data and gain insights into your customers today.

Parachute Home Pricing

Parachute Home ROI & Value For Money

4.2/5

Parachute Home has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Parachute Home's overall ROI score rated by its users and customers.

Quick Insights into Parachute Home ROI

Parachute Home's ROI score was rated highest by Female customers.

Sign Up to unlock insights into how customers have ranked Parachute Home's ROI score.

Ranked Parachute Home ROI the Highest

Female	4.7
Less than 1 Year	4.7
Caucasian	4.6

Parachute Home ROI Score by Gender

Parachute Home's ROI score was rated 4.7 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Parachute Home.

Female

4.7/5

Male

N/A

Parachute Home ROI Score by Ethnicity

Parachute Home's ROI score was rated 4.6 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Parachute Home.

Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6

Parachute Home ROI Score by Usage

Parachute Home's ROI score was rated 4.7 stars by customers who have used Parachute Home's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.7

Parachute Home Pricing vs. Competitors

Compared to its competitors, Parachute Home's ROI score is rated right above Ethan Allen.

COMPANY		Pricing Score
	Parachute Home	4.2/5
	Ethan Allen	2.9/5
	Boll & Branch	1.5/5
	Brooklinen	N/A
	Pepperfry	N/A
	Garden Ridge	N/A

Unlock Parachute Home ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Parachute Home ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Retail Brands

In the Retail industry, Parachute Home's ROI score is rated right above Costco.

COMPANY		Pricing Score
	Parachute Home	4.2/5
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5

Unlock Parachute Home ROI vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full Parachute Home ROI vs. Companies in Retail data and gain insights into your customers today.

Parachute Home Customer Satisfaction (CSAT)

Parachute Home Customer Satisfaction (CSAT) Score

88 / 100

Parachute Home has an overall Customer Satisfaction score of 88 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	65%
Satisfied	23%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

65%

Satisfied

23%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Parachute Home Customer Satisfaction

Parachute Home's Customer Satisfaction score was rated highest by Female customers.

Sign Up to unlock insights into how customers have ranked Parachute Home's Customer Satisfaction.

Ranked Parachute Home Customer Satisfaction the Highest

Female	100%

Parachute Home Customer Satisfaction Score by Gender

Parachute Home's Customer Satisfaction score was rated 100 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Parachute Home.

100 / 100

Female

	Very Satisfied	67%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Parachute Home Customer Satisfaction vs. Competitors

Compared to its competitors, Parachute Home's Customer Satisfaction score is rated right above Boll & Branch.

COMPANY		Customer Satisfaction (CSAT) Score
	Parachute Home	88%
	Boll & Branch	50%
	Ethan Allen	46%
	Brooklinen	0%
	Pepperfry	0%
	Garden Ridge	0%

Unlock Parachute Home Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Parachute Home Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Retail Brands

In the Retail industry, Parachute Home's Customer Satisfaction score is rated right above REI.

COMPANY		Customer Satisfaction (CSAT) Score
	Parachute Home	88%
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%

Unlock Parachute Home Customer Satisfaction vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full Parachute Home Customer Satisfaction vs. Companies in Retail data and gain insights into your customers today.

Parachute Home Customer Service

4.3/5

Parachute Home has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Parachute Home's overall Customer Service score rated by its users and customers.

About Parachute Home's Customer Service

Address

Los Angeles, CA

Website

http://www.parachutehome.com/

Phone Number

(888) 967-8832

Quick Insights into Parachute Home Customer Service

Parachute Home's Customer Service score was rated highest by Female customers.

Sign Up to unlock insights into how customers have ranked Parachute Home's Customer Service score.

Ranked Parachute Home Customer Service the Highest

Female	4.9
Less than 1 Year	4.9
Caucasian	4.7

Parachute Home Customer Service Score by Gender

Parachute Home's Customer Service score was rated 4.9 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Parachute Home.

Female

4.9/5

Male

N/A

Parachute Home Customer Service Score by Ethnicity

Parachute Home's Customer Service score was rated 4.7 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Parachute Home.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.7	Caucasian	4.7

Parachute Home Customer Service Score by Usage

Parachute Home's Customer Service score was rated 4.9 stars by customers who have used Parachute Home's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.9

Parachute Home Customer Service vs. Competitors

Compared to its competitors, Parachute Home's Customer Service score is rated right above Boll & Branch.

COMPANY		Customer Service Score
	Parachute Home	4.3/5
	Boll & Branch	2.7/5
	Ethan Allen	2.6/5
	Brooklinen	N/A
	Pepperfry	N/A
	Garden Ridge	N/A

Unlock Parachute Home Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Parachute Home Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Retail Brands

In the Retail industry, Parachute Home's Customer Service score is rated right above Costco, and is preceded by REI.

COMPANY		Customer Service Score
	REI	4.4/5
	Parachute Home	4.3/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5

Unlock Parachute Home Customer Service vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full Parachute Home Customer Service vs. Companies in Retail data and gain insights into your customers today.

Parachute Home as an Employer

3.3/5

Parachute Home has a 3.3/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Parachute Home

Ariel Kaye

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Parachute Home scored a 57 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Parachute Home would recommend the brand to a friend. ENPS measures how likely Parachute Home employees would recommend working at Parachute Home to a friend.

Net Promoter Score

NPS Score

73%	Promoters
11%	Passive
16%	Detractors

Employee Net Promoter Score

-4

eNPS Score

41%	Promoters
14%	Passive
45%	Detractors

Global Ranking Snapshot

Parachute Home is ranked #953 in the Global Top 100 Brands. It ranks just behind PatientPop and just ahead of EB Games.

RANK			INDUSTRY
951	NASA	Jim Bridenstine	Automotive and Transportation
952	PatientPop	Luke Kervin	Health and Wellness
953	Parachute Home	Ariel Kaye	Retail
954	EB Games	J Raines	Retail
955	BairesDev	Nacho De Marco	Tech
956	CDW Corporation	Christine Leahy	Tech
957	WSP	Lewis Cornell	Business and Consumer Services

Retail Ranking Snapshot

Parachute Home is ranked #127 in the Retail Industry. It ranks just behind Ariat International and just ahead of EB Games.

RANK		Location
125	Dolls Kill	San Francisco, CA
126	Ariat International
127	Parachute Home	Los Angeles, CA
128	EB Games	Wilmington, DE
129	TJ Maxx	Boston, MA
130	W.B. Mason	Brockton, MA
131	Burlington Coat Factory	Burlington, NJ