Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

EB Games is

Ranked

#128

Retail Brands

Brand Page

EB Games

Marketing or Exec? Claim Your Free Account

EB Games

Rate this Brand

EB Games is ranked #128 in Retail Brands

About EB Games' Brand

EB Games is an American computer and video games retailer. EB Games’s brand is ranked #954 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of EB Games. When compared to other organizations within the Retail industry, EB Games is ranked #128. Among its major competitors, EB Games is ranked in 1st place for NPS while JB Hi-Fi is 2nd, and GameStop is 3rd.

Brand at a Glance

87%

Customer Loyalty

4.3/5

Product Quality

3.8/5

Pricing

4.2/5

Customer Service

EB Games Ranking

^#128 in Retail
^#1 / 4 of its competitors

EB Games NPS

EB Games's Net Promoter Score (NPS) is a 38 with 55% Promoters, 28% Passives, and 17% Detractors. Net Promoter Score tracks whether EB Games's customers would recommend using the product based on a scale of -100 to 100.

EB Games Overall NPS

NPS

55%	Promoters
28%	Passives
17%	Detractors

EB Games NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 37	Aug 2024	37
Sep 2024 37	Sep 2024	37
Jan 2025 37	Jan 2025	37
Apr 2025 37	Apr 2025	37
May 2025 37	May 2025	37
Jun 2025 37	Jun 2025	37
Jul 2025 39	Jul 2025	39
Aug 2025 39	Aug 2025	39
Sep 2025 37	Sep 2025	37
Oct 2025 37	Oct 2025	37
Nov 2025 37	Nov 2025	37
Jan 2026 37	Jan 2026	37

How Other Brands Compare

EB Games is ranked first for NPS among its competitors. GameStop and Best Buy come in second and third, with Trans World Entertainment coming in at #4.

	EB Games	Best Buy	GameStop	Trans World Entertainment
Global Ranking	#954	#101	#-	#-
NPS	38	-3	-1	-100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$28.95B	$13.39B	$15.24M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

EB Games NPS by Gender

Female customers rated EB Games's NPS 54 points higher than Male customers.

Male

EB Games's NPS was rated 32 by Male customers on Comparably.

49%

Promoters

34%

Passives

17%

Detractors

Female

EB Games's NPS was rated 86 by Female customers on Comparably.

86%

Promoters

14%

Passives

Detractors

EB Games NPS by Ethnicity

EB Games's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 41	Caucasian	41
African American/Black -33	African American/Black	-33
Asian or Pacific Islander 40	Asian or Pacific Islander	40
Other 73	Other	73

EB Games NPS by Age

EB Games's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

60%

27%

13%

26-30

71%

15%

14%

31-35

67%

33%

66+

67%

33%

EB Games NPS by Usage

EB Games's NPS was rated the highest by customers who have used EB Games's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 16	1 to 2 Years	16
2 to 5 Years 50	2 to 5 Years	50
5 to 10 Years 37	5 to 10 Years	37
Over 10 Years 59	Over 10 Years	59

EB Games NPS vs. Competitors

Compared to its competitors, EB Games's NPS is rated right above JB Hi-Fi.

COMPANY		NPS Score
	EB Games	38
	JB Hi-Fi	14
	GameStop	-1
	Best Buy	-3
	Trans World Entertainment	-100

EB Games NPS vs Companies in Retail

In the Retail industry, EB Games's NPS is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	EB Games	38
	Bath & Body Works	38
	Target	36
	Chipotle	16

EB Games Customer Reviews

Out of the 18 EB Games customer reviews 16 were positive and 2 were constructive. EB Games customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

EB Games Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of EB Games users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

87%

13%

EB Games Customer Loyalty Score by Gender

Female customers rated EB Games's Customer Loyalty score 17% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of EB Games.

Male

83%

Yes

Female

100%

Yes

EB Games Customer Loyalty Score by Ethnicity

EB Games's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of EB Games.

out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

EB Games Customer Loyalty Score by Age

EB Games's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of EB Games.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 83%	18-25	83%
26-30 100%	26-30	100%
31-35 100%	31-35	100%
66+ 100%	66+	100%

EB Games Customer Loyalty Score by Usage

EB Games's Customer Loyalty score was rated the highest by customers who have used EB Games's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

1 to 2 Years	85%
2 to 5 Years	82%
5 to 10 Years	93%
Over 10 Years	90%

EB Games Customer Loyalty Score by Industry

EB Games's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	80%
Accounting	100%
Arts and Entertainment	100%
Consumer Services	70%
Education	78%
Retail	87%

EB Games Customer Loyalty vs. Competitors

Compared to its competitors, EB Games's Customer Loyalty score is rated right above Best Buy.

COMPANY		Customer Loyalty Score
	EB Games	87%
	Best Buy	76%
	JB Hi-Fi	71%
	GameStop	68%
	Trans World Entertainment	10%

Unlock EB Games Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full EB Games Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Retail Brands

In the Retail industry, EB Games's Customer Loyalty score is rated right above REI, and is preceded by Amazon.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	EB Games	87%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%

Unlock EB Games Customer Loyalty vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full EB Games Customer Loyalty vs. Companies in Retail data and gain insights into your customers today.

EB Games Product Quality

4.3/5

EB Games has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

Sign Up to unlock EB Games' overall Product Quality score rated by its users and customers.

EB Games Product Information

EB Games’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated EB Games's product the highest. Reviewers from the Education industry rated EB Games the lowest at 3.9.

Website: http://www.ebgames.com

Company Size: 10,000+ Employees

Industry

Tech

Gaming

Quick Insights into EB Games Product Quality

EB Games's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Education industry.

Sign Up to unlock insights into how customers have ranked EB Games' Product Quality.

Ranked EB Games Product Quality the Highest

Accounting	5
1 to 2 Years	4.8
26-30	4.8

Ranked EB Games Product Quality the Lowest

Over 10 Years	4.3
Asian or Pacific Islander	4.1
Education	3.9

EB Games Product Quality Score by Gender

Female customers rated EB Games's Product Quality score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of EB Games.

Male

4.4/5

Female

4.8/5

EB Games Product Quality Score by Ethnicity

EB Games's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EB Games.

Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4.5	Other	4.5

EB Games Product Quality Score by Age

EB Games's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of EB Games.

Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 4.8	26-30	4.8
31-35 4.6	31-35	4.6
66+ 4.6	66+	4.6

EB Games Product Quality Score by Usage

EB Games's Product Quality score was rated the highest by customers who have used EB Games's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

1 to 2 Years	4.8
2 to 5 Years	4.4
5 to 10 Years	4.6
Over 10 Years	4.3

EB Games Product Quality Score by Industry

EB Games's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.2
Accounting	5
Arts and Entertainment	4.4
Consumer Services	4.6
Education	3.9
Retail	4.7

EB Games Product Quality vs. Competitors

Compared to its competitors, EB Games's Product Quality score is rated right above JB Hi-Fi.

COMPANY		Product Quality Score
	EB Games	4.3/5
	JB Hi-Fi	3.8/5
	GameStop	3.5/5
	Best Buy	3.1/5
	Trans World Entertainment	1.5/5

Unlock EB Games Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full EB Games Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Retail Brands

In the Retail industry, EB Games's Product Quality score is rated right above REI.

COMPANY		Product Quality Score
	EB Games	4.3/5
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5

Unlock EB Games Product Quality vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full EB Games Product Quality vs. Companies in Retail data and gain insights into your customers today.

EB Games Pricing

EB Games ROI & Value For Money

3.8/5

EB Games has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock EB Games' overall ROI score rated by its users and customers.

EB Games Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Education industry think that they had the lowest ROI from EB Games.

Quick Insights into EB Games ROI

EB Games's ROI score was rated highest by customers ages 66+, and rated lowest by customers who have used EB Games's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked EB Games' ROI score.

Ranked EB Games ROI the Highest

66+	4.6
Consumer Services	4.5
Over 10 Years	4.2

Ranked EB Games ROI the Lowest

Asian or Pacific Islander	3.6
Education	3.4
1 to 2 Years	3.2

EB Games ROI Score by Gender

Female customers rated EB Games's ROI score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of EB Games.

Male

3.9/5

Female

4/5

EB Games ROI Score by Ethnicity

EB Games's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EB Games.

Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 4	Other	4

EB Games ROI Score by Age

EB Games's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full ROI by Age data of EB Games.

Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.8	26-30	3.8
31-35 4.3	31-35	4.3
66+ 4.6	66+	4.6

EB Games ROI Score by Usage

EB Games's ROI score was rated the highest by customers who have used EB Games's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

1 to 2 Years	3.2
2 to 5 Years	3.6
5 to 10 Years	3.9
Over 10 Years	4.2

EB Games ROI Score by Industry

EB Games's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.6
Accounting	3.8
Arts and Entertainment	3.7
Consumer Services	4.5
Education	3.4
Retail	4.1

EB Games Pricing vs. Competitors

Compared to its competitors, EB Games's ROI score is rated right above JB Hi-Fi.

COMPANY		Pricing Score
	EB Games	3.8/5
	JB Hi-Fi	3.7/5
	GameStop	3.3/5
	Best Buy	3/5
	Trans World Entertainment	1.5/5

Unlock EB Games ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full EB Games ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Retail Brands

In the Retail industry, EB Games's ROI score is rated right above American Eagle Outfitters, and is preceded by Target.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	EB Games	3.8/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5

Unlock EB Games ROI vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full EB Games ROI vs. Companies in Retail data and gain insights into your customers today.

EB Games Customer Satisfaction (CSAT)

EB Games Customer Satisfaction (CSAT) Score

89 / 100

EB Games has an overall Customer Satisfaction score of 89 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	53%
Satisfied	36%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	2%
Very Dissatisfied	4%

Very Satisfied

53%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into EB Games Customer Satisfaction

EB Games's Customer Satisfaction score was rated highest by customers who have used EB Games's products/services for 1 to 2 Years, and rated lowest by customers from the Education industry.

Sign Up to unlock insights into how customers have ranked EB Games' Customer Satisfaction.

Ranked EB Games Customer Satisfaction the Highest

1 to 2 Years	100%
26-30	100%
Arts and Entertainment	100%

Ranked EB Games Customer Satisfaction the Lowest

Asian or Pacific Islander	80%
2 to 5 Years	75%
Education	67%

EB Games Customer Satisfaction Score by Gender

Female customers rated EB Games's Customer Satisfaction score 2 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of EB Games.

88 / 100

Male

	Very Satisfied	45%
	Satisfied	43%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	2%
	Very Dissatisfied	5%

90 / 100

Female

	Very Satisfied	80%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	10%

EB Games Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

EB Games' Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EB Games.

90 / 100

Very Satisfied	61%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	3%
Very Dissatisfied	7%

Very Satisfied

61%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

EB Games' Customer Satisfaction (CSAT) score was rated 84% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EB Games.

84 / 100

Very Satisfied	17%
Satisfied	67%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

17%

Satisfied

67%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

EB Games' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EB Games.

80 / 100

Very Satisfied	30%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

30%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

CSAT according to Other

EB Games' Customer Satisfaction (CSAT) score was rated 92% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EB Games.

92 / 100

Very Satisfied	67%
Satisfied	25%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

EB Games Customer Satisfaction Score by Age

EB Games's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of EB Games.

100

Breakdown

Age

Score

18-25

88%

26-30

100%

31-35

100%

EB Games Customer Satisfaction Score by Usage

EB Games's Customer Satisfaction score was rated the highest by customers who have used EB Games's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

1 to 2 Years	100
2 to 5 Years	75
5 to 10 Years	92
Over 10 Years	85

EB Games Customer Satisfaction Score by Industry

EB Games's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "EB Games Customer Satisfaction Score by Industry",
	"text": "EB Games's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 82,
			"stars": 0,
			"csatScore": 82,
			"text": "EB Games's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 82
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "EB Games's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "EB Games's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "EB Games's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "EB Games's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "EB Games's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		}
	]
}

Tech	82
Accounting	80
Arts and Entertainment	100
Consumer Services	100
Education	67
Retail	75

EB Games Customer Satisfaction vs. Competitors

Compared to its competitors, EB Games's Customer Satisfaction score is rated right above JB Hi-Fi.

COMPANY		Customer Satisfaction (CSAT) Score
	EB Games	89%
	JB Hi-Fi	76%
	GameStop	64%
	Best Buy	53%
	Trans World Entertainment	0%

Unlock EB Games Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full EB Games Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Retail Brands

In the Retail industry, EB Games's Customer Satisfaction score is rated right above REI.

COMPANY		Customer Satisfaction (CSAT) Score
	EB Games	89%
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%

Unlock EB Games Customer Satisfaction vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full EB Games Customer Satisfaction vs. Companies in Retail data and gain insights into your customers today.

EB Games Customer Service

4.2/5

EB Games has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock EB Games' overall Customer Service score rated by its users and customers.

About EB Games's Customer Service

Address

103 Foulk Road, Ste 202, Wilmington, DE

Website

http://www.ebgames.com

Phone Number

817.424.2000

Quick Insights into EB Games Customer Service

EB Games's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Asian or Pacific Islander customers.

Sign Up to unlock insights into how customers have ranked EB Games' Customer Service score.

Ranked EB Games Customer Service the Highest

31-35	5
Arts and Entertainment	4.6
Female	4.4

Ranked EB Games Customer Service the Lowest

Tech	3.9
1 to 2 Years	3.8
Asian or Pacific Islander	3.6

EB Games Customer Service Score by Gender

Female customers rated EB Games's Customer Service score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of EB Games.

Male

4.1/5

Female

4.4/5

EB Games Customer Service Score by Ethnicity

EB Games's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EB Games.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.2	Caucasian	4.2
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 4.4	Other	4.4

EB Games Customer Service Score by Age

EB Games's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of EB Games.

100

Summary	Age	Customer Service Score
18-25 4.2	18-25	4.2
26-30 4.1	26-30	4.1
31-35 5	31-35	5
66+ 4.6	66+	4.6

EB Games Customer Service Score by Usage

EB Games's Customer Service score was rated the highest by customers who have used EB Games's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years	3.8
2 to 5 Years	4.2
5 to 10 Years	4.2
Over 10 Years	4.3

EB Games Customer Service Score by Industry

EB Games's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.9
Accounting	4.1
Arts and Entertainment	4.6
Consumer Services	4.5
Education	3.9
Retail	3.9

EB Games Customer Service vs. Competitors

Compared to its competitors, EB Games's Customer Service score is rated right above JB Hi-Fi.

COMPANY		Customer Service Score
	EB Games	4.2/5
	JB Hi-Fi	3.9/5
	GameStop	3.5/5
	Best Buy	2.9/5
	Trans World Entertainment	1.5/5

Unlock EB Games Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full EB Games Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Retail Brands

In the Retail industry, EB Games's Customer Service score is rated right above Costco, and is preceded by REI.

COMPANY		Customer Service Score
	REI	4.4/5
	EB Games	4.2/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5

Unlock EB Games Customer Service vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full EB Games Customer Service vs. Companies in Retail data and gain insights into your customers today.

EB Games as an Employer

4.5/5

EB Games has a 4.5/5 stars for its overall company culture rated by their employees

top

35%

CEO of EB Games

J Raines

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

EB Games scored a 38 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of EB Games would recommend the brand to a friend. ENPS measures how likely EB Games employees would recommend working at EB Games to a friend.

Net Promoter Score

NPS Score

55%	Promoters
28%	Passive
17%	Detractors

Employee Net Promoter Score

eNPS Score

59%	Promoters
21%	Passive
20%	Detractors

Global Ranking Snapshot

EB Games is ranked #954 in the Global Top 100 Brands. It ranks just behind Parachute Home and just ahead of BairesDev.

RANK			INDUSTRY
952	PatientPop	Luke Kervin	Health and Wellness
953	Parachute Home	Ariel Kaye	Retail
954	EB Games	J Raines	Retail
955	BairesDev	Nacho De Marco	Tech
956	CDW Corporation	Christine Leahy	Tech
957	WSP	Lewis Cornell	Business and Consumer Services
958	The Blackstone Group	Stephen Schwarzman	Banking and Financial Services

Retail Ranking Snapshot

EB Games is ranked #128 in the Retail Industry. It ranks just behind Parachute Home and just ahead of TJ Maxx.

RANK		Location
126	Ariat International
127	Parachute Home	Los Angeles, CA
128	EB Games	Wilmington, DE
129	TJ Maxx	Boston, MA
130	W.B. Mason	Brockton, MA
131	Burlington Coat Factory	Burlington, NJ