Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

The Blackstone Group is

Ranked

#76

Banking and Financial Services Brands

Brand Page

The Blackstone Group

Marketing or Exec? Claim Your Free Account

The Blackstone Group

Rate this Brand

The Blackstone Group is ranked #76 in Banking and Financial Services Brands

About The Blackstone Group's Brand

The Blackstone Group’s brand is ranked #958 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of The Blackstone Group. When compared to other organizations within the Banking and Financial Services industry, The Blackstone Group is ranked #76. Among its major competitors, The Blackstone Group is ranked in 1st place for NPS while Goldman Sachs is 2nd, and BlackRock is 3rd.Their current market cap is $47.16B

Brand at a Glance

74%

Customer Loyalty

4/5

Product Quality

3.7/5

Pricing

3.9/5

Customer Service

The Blackstone Group Ranking

^#76 in Banking and Financial Services
^#1 / 4 of its competitors

The Blackstone Group NPS

The Blackstone Group's Net Promoter Score (NPS) is a 32 with 58% Promoters, 16% Passives, and 26% Detractors. Net Promoter Score tracks whether The Blackstone Group's customers would recommend using the product based on a scale of -100 to 100.

The Blackstone Group Overall NPS

NPS

58%	Promoters
16%	Passives
26%	Detractors

The Blackstone Group NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 30	Nov 2024	30
Jan 2025 28	Jan 2025	28
Feb 2025 30	Feb 2025	30
Mar 2025 30	Mar 2025	30
Apr 2025 29	Apr 2025	29
Jun 2025 30	Jun 2025	30
Jul 2025 32	Jul 2025	32
Aug 2025 30	Aug 2025	30
Oct 2025 32	Oct 2025	32
Nov 2025 30	Nov 2025	30
Dec 2025 31	Dec 2025	31
Jan 2026 31	Jan 2026	31

How Other Brands Compare

The Blackstone Group is ranked first for NPS among its competitors. Goldman Sachs and BlackRock come in second and third, with The Carlyle Group coming in at #4. Among those competitors, it is the third most valued company behind Goldman Sachs.

	The Blackstone Group	Goldman Sachs	BlackRock	The Carlyle Group
Global Ranking	#958	#145	#602	#-
NPS	32	27	10	-1
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$47.16B	$113.07B	$108.30B	$77.68M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

The Blackstone Group NPS by Gender

Female customers rated The Blackstone Group's NPS 12 points higher than Male customers.

Male

The Blackstone Group's NPS was rated 37 by Male customers on Comparably.

66%

Promoters

Passives

29%

Detractors

Female

The Blackstone Group's NPS was rated 49 by Female customers on Comparably.

66%

Promoters

17%

Passives

17%

Detractors

The Blackstone Group NPS by Ethnicity

The Blackstone Group's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 50	Caucasian	50
African American/Black -20	African American/Black	-20
Asian or Pacific Islander 34	Asian or Pacific Islander	34
Other 0	Other	0

The Blackstone Group NPS by Age

The Blackstone Group's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

36-40

33%

67%

46-50

83%

17%

56-60

100%

61-65

33%

67%

66+

60%

40%

The Blackstone Group NPS by Usage

The Blackstone Group's NPS was rated the highest by customers who have used The Blackstone Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -34	Less than 1 Year	-34
1 to 2 Years 57	1 to 2 Years	57
2 to 5 Years 42	2 to 5 Years	42
5 to 10 Years 60	5 to 10 Years	60
Over 10 Years 25	Over 10 Years	25

The Blackstone Group NPS vs. Competitors

Compared to its competitors, The Blackstone Group's NPS is rated right above Goldman Sachs.

COMPANY		NPS Score
	The Blackstone Group	32
	Goldman Sachs	27
	BlackRock	10
	The Carlyle Group	-1

The Blackstone Group NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, The Blackstone Group's NPS is rated right above Visa.

COMPANY		NPS Score
	The Blackstone Group	32
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	PayPal	9
	USAA	7

The Blackstone Group Customer Reviews

Out of the 7 The Blackstone Group customer reviews 6 were positive and 1 was constructive. The Blackstone Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

The Blackstone Group Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of The Blackstone Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

The Blackstone Group Customer Loyalty Score by Gender

Male customers rated The Blackstone Group's Customer Loyalty score 9% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of The Blackstone Group.

Male

79%

Yes

Female

70%

Yes

The Blackstone Group Customer Loyalty Score by Ethnicity

The Blackstone Group's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Blackstone Group.

out of 100

Caucasian

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

The Blackstone Group Customer Loyalty Score by Age

The Blackstone Group's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Blackstone Group.

20%

40%

60%

80%

100%

Summary	Age	Score
36-40 70%	36-40	70%
46-50 55%	46-50	55%
56-60 100%	56-60	100%
61-65 40%	61-65	40%
66+ 82%	66+	82%

The Blackstone Group Customer Loyalty Score by Usage

The Blackstone Group's Customer Loyalty score was rated the highest by customers who have used The Blackstone Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	40%
1 to 2 Years	87%
2 to 5 Years	74%
5 to 10 Years	100%
Over 10 Years	55%

The Blackstone Group Customer Loyalty Score by Industry

The Blackstone Group's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Accounting	100%
Banking and Financial Services	66%
Real Estate	40%

The Blackstone Group Customer Loyalty vs. Competitors

Compared to its competitors, The Blackstone Group's Customer Loyalty score is rated right above Goldman Sachs, and is preceded by BlackRock.

COMPANY		Customer Loyalty Score
	BlackRock	75%
	The Blackstone Group	74%
	Goldman Sachs	65%
	The Carlyle Group	61%

Unlock The Blackstone Group Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full The Blackstone Group Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, The Blackstone Group's Customer Loyalty score is rated right below Block.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%
	The Blackstone Group	74%

Unlock The Blackstone Group Customer Loyalty vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full The Blackstone Group Customer Loyalty vs. Companies in Banking and Financial Services data and gain insights into your customers today.

The Blackstone Group Product Quality

4/5

The Blackstone Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock The Blackstone Group's overall Product Quality score rated by its users and customers.

The Blackstone Group Product Information

The Blackstone Group’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated The Blackstone Group's product the highest. Reviewers from the Real Estate industry rated The Blackstone Group the lowest at 3.8.

Website: http://www.blackstone.com/

Company Size: 1,001-5,000 Employees

Quick Insights into The Blackstone Group Product Quality

The Blackstone Group's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 36-40.

Sign Up to unlock insights into how customers have ranked The Blackstone Group's Product Quality.

Ranked The Blackstone Group Product Quality the Highest

56-60	5
Accounting	5
Female	4.6

Ranked The Blackstone Group Product Quality the Lowest

2 to 5 Years	3.7
African American/Black	3.2
36-40	3

The Blackstone Group Product Quality Score by Gender

Female customers rated The Blackstone Group's Product Quality score 0.6 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Blackstone Group.

Male

4/5

Female

4.6/5

The Blackstone Group Product Quality Score by Ethnicity

The Blackstone Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Blackstone Group.

Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.6	Other	3.6

The Blackstone Group Product Quality Score by Age

The Blackstone Group's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Blackstone Group.

Summary	Age	Score
36-40 3	36-40	3
46-50 4.5	46-50	4.5
56-60 5	56-60	5
61-65 3.1	61-65	3.1
66+ 4.3	66+	4.3

The Blackstone Group Product Quality Score by Usage

The Blackstone Group's Product Quality score was rated the highest by customers who have used The Blackstone Group's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.8
1 to 2 Years	4.5
2 to 5 Years	3.7
5 to 10 Years	4.5
Over 10 Years	4.1

The Blackstone Group Product Quality Score by Industry

The Blackstone Group's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Accounting	5
Banking and Financial Services	3.9
Real Estate	3.8

The Blackstone Group Product Quality vs. Competitors

Compared to its competitors, The Blackstone Group's Product Quality score is rated right above BlackRock.

COMPANY		Product Quality Score
	The Blackstone Group	4/5
	BlackRock	3.8/5
	Goldman Sachs	3.5/5
	The Carlyle Group	3/5

Unlock The Blackstone Group Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full The Blackstone Group Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, The Blackstone Group's Product Quality score is rated right above JPMorgan Chase & Co, and is preceded by Visa.

COMPANY		Product Quality Score
	Visa	4.1/5
	The Blackstone Group	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5

Unlock The Blackstone Group Product Quality vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full The Blackstone Group Product Quality vs. Companies in Banking and Financial Services data and gain insights into your customers today.

The Blackstone Group Pricing

The Blackstone Group ROI & Value For Money

3.7/5

The Blackstone Group has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock The Blackstone Group's overall ROI score rated by its users and customers.

The Blackstone Group Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from The Blackstone Group.

Quick Insights into The Blackstone Group ROI

The Blackstone Group's ROI score was rated highest by customers ages 56-60, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked The Blackstone Group's ROI score.

Ranked The Blackstone Group ROI the Highest

56-60	5
Accounting	5
5 to 10 Years	4.6

Ranked The Blackstone Group ROI the Lowest

Less than 1 Year	3.5
61-65	3
Other	2.5

The Blackstone Group ROI Score by Gender

Male customers rated The Blackstone Group's ROI score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Blackstone Group.

Male

3.9/5

Female

3.8/5

The Blackstone Group ROI Score by Ethnicity

The Blackstone Group's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Blackstone Group.

Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 2.5	Other	2.5

The Blackstone Group ROI Score by Age

The Blackstone Group's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full ROI by Age data of The Blackstone Group.

Summary	Age	Score
36-40 3.5	36-40	3.5
46-50 4.3	46-50	4.3
56-60 5	56-60	5
61-65 3	61-65	3
66+ 3.8	66+	3.8

The Blackstone Group ROI Score by Usage

The Blackstone Group's ROI score was rated the highest by customers who have used The Blackstone Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.5
1 to 2 Years	4
2 to 5 Years	3.5
5 to 10 Years	4.6
Over 10 Years	4

The Blackstone Group ROI Score by Industry

The Blackstone Group's ROI score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Accounting	5
Banking and Financial Services	3.5
Real Estate	3.6

The Blackstone Group Pricing vs. Competitors

Compared to its competitors, The Blackstone Group's ROI score is rated right above BlackRock.

COMPANY		Pricing Score
	The Blackstone Group	3.7/5
	BlackRock	3.7/5
	Goldman Sachs	3.5/5
	The Carlyle Group	3.4/5

Unlock The Blackstone Group ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full The Blackstone Group ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, The Blackstone Group's ROI score is rated right above Stripe, and is preceded by Mastercard.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	The Blackstone Group	3.7/5
	Stripe	3.7/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5

Unlock The Blackstone Group ROI vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full The Blackstone Group ROI vs. Companies in Banking and Financial Services data and gain insights into your customers today.

The Blackstone Group Customer Satisfaction (CSAT)

The Blackstone Group Customer Satisfaction (CSAT) Score

67 / 100

The Blackstone Group has an overall Customer Satisfaction score of 67 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	49%
Satisfied	18%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	3%
Very Dissatisfied	14%

Very Satisfied

49%

Satisfied

18%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into The Blackstone Group Customer Satisfaction

The Blackstone Group's Customer Satisfaction score was rated highest by customers who have used The Blackstone Group's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.

Sign Up to unlock insights into how customers have ranked The Blackstone Group's Customer Satisfaction.

Ranked The Blackstone Group Customer Satisfaction the Highest

1 to 2 Years	83%
Caucasian	78%
46-50	75%

Ranked The Blackstone Group Customer Satisfaction the Lowest

5 to 10 Years	50%
36-40	33%
Accounting	33%

The Blackstone Group Customer Satisfaction Score by Gender

Female customers rated The Blackstone Group's Customer Satisfaction score 12 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Blackstone Group.

63 / 100

Male

	Very Satisfied	50%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	5%
	Very Dissatisfied	19%

75 / 100

Female

	Very Satisfied	25%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

The Blackstone Group Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

The Blackstone Group's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Blackstone Group.

78 / 100

Very Satisfied	67%
Satisfied	11%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

67%

Satisfied

11%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

11%

CSAT according to African American/Black

The Blackstone Group's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Blackstone Group.

60 / 100

Very Satisfied	20%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

20%

CSAT according to Other

The Blackstone Group's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Blackstone Group.

66 / 100

Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	34%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

34%

The Blackstone Group Customer Satisfaction Score by Age

The Blackstone Group's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Blackstone Group.

100

Breakdown

Age

Score

36-40

33%

46-50

75%

56-60

75%

61-65

66%

66+

67%

The Blackstone Group Customer Satisfaction Score by Usage

The Blackstone Group's Customer Satisfaction score was rated the highest by customers who have used The Blackstone Group's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	67
1 to 2 Years	83
2 to 5 Years	50
5 to 10 Years	50
Over 10 Years	75

The Blackstone Group Customer Satisfaction Score by Industry

The Blackstone Group's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "The Blackstone Group Customer Satisfaction Score by Industry",
	"text": "The Blackstone Group's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.",
	"bars": [
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "The Blackstone Group's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "The Blackstone Group's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "The Blackstone Group's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		}
	]
}

Accounting	33
Banking and Financial Services	60
Real Estate	67

The Blackstone Group Customer Satisfaction vs. Competitors

Compared to its competitors, The Blackstone Group's Customer Satisfaction score is rated right above The Carlyle Group, and is preceded by Goldman Sachs.

COMPANY		Customer Satisfaction (CSAT) Score
	BlackRock	78%
	Goldman Sachs	72%
	The Blackstone Group	67%
	The Carlyle Group	47%

Unlock The Blackstone Group Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full The Blackstone Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, The Blackstone Group's Customer Satisfaction score is rated right above PayPal, and is preceded by Stripe.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	The Blackstone Group	67%
	PayPal	64%
	Block	63%
	American Express	62%
	USAA	30%

Unlock The Blackstone Group Customer Satisfaction vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full The Blackstone Group Customer Satisfaction vs. Companies in Banking and Financial Services data and gain insights into your customers today.

The Blackstone Group Customer Service

3.9/5

The Blackstone Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock The Blackstone Group's overall Customer Service score rated by its users and customers.

About The Blackstone Group's Customer Service

Website

http://www.blackstone.com/

Quick Insights into The Blackstone Group Customer Service

The Blackstone Group's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 61-65.

Sign Up to unlock insights into how customers have ranked The Blackstone Group's Customer Service score.

Ranked The Blackstone Group Customer Service the Highest

Accounting	4.9
56-60	4.8
5 to 10 Years	4.6

Ranked The Blackstone Group Customer Service the Lowest

Real Estate	3.6
Other	3.5
61-65	3.3

The Blackstone Group Customer Service Score by Gender

Female customers rated The Blackstone Group's Customer Service score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Blackstone Group.

Male

4/5

Female

4.5/5

The Blackstone Group Customer Service Score by Ethnicity

The Blackstone Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Blackstone Group.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.4	Caucasian	4.4
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.5	Other	3.5

The Blackstone Group Customer Service Score by Age

The Blackstone Group's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Blackstone Group.

100

Summary	Age	Customer Service Score
36-40 3.6	36-40	3.6
46-50 4.2	46-50	4.2
56-60 4.8	56-60	4.8
61-65 3.3	61-65	3.3
66+ 4.1	66+	4.1

The Blackstone Group Customer Service Score by Usage

The Blackstone Group's Customer Service score was rated the highest by customers who have used The Blackstone Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.3
1 to 2 Years	4.3
2 to 5 Years	3.6
5 to 10 Years	4.6
Over 10 Years	3.7

The Blackstone Group Customer Service Score by Industry

The Blackstone Group's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Accounting	4.9
Banking and Financial Services	4
Real Estate	3.6

The Blackstone Group Customer Service vs. Competitors

Compared to its competitors, The Blackstone Group's Customer Service score is rated right above BlackRock.

COMPANY		Customer Service Score
	The Blackstone Group	3.9/5
	BlackRock	3.8/5
	The Carlyle Group	3.8/5
	Goldman Sachs	3.6/5

Unlock The Blackstone Group Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full The Blackstone Group Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, The Blackstone Group's Customer Service score is rated right above Stripe, and is preceded by Mastercard.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	The Blackstone Group	3.9/5
	Stripe	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5

Unlock The Blackstone Group Customer Service vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full The Blackstone Group Customer Service vs. Companies in Banking and Financial Services data and gain insights into your customers today.

The Blackstone Group as an Employer

3.9/5

The Blackstone Group has a 3.9/5 stars for its overall company culture rated by their employees

top

10%

CEO of The Blackstone Group

Stephen Schwarzman

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

The Blackstone Group scored a 32 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of The Blackstone Group would recommend the brand to a friend. ENPS measures how likely The Blackstone Group employees would recommend working at The Blackstone Group to a friend.

Net Promoter Score

NPS Score

58%	Promoters
16%	Passive
26%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
17%	Passive
34%	Detractors

Global Ranking Snapshot

The Blackstone Group is ranked #958 in the Global Top 100 Brands. It ranks just behind WSP and just ahead of TJ Maxx.

RANK			INDUSTRY
956	CDW Corporation	Christine Leahy	Tech
957	WSP	Lewis Cornell	Business and Consumer Services
958	The Blackstone Group	Stephen Schwarzman	Banking and Financial Services
959	TJ Maxx	Carol Meyrowitz	Retail
960	Eaton	Craig Arnold	Energy and Manufacturing
961	Qatar Airways	Akbar Al Baker	Travel and Hospitality
962	Dotdash	Neil Vogel	Media and Entertainment