42
NPS
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Ranked
#77
Banking and Financial Services Brands
Brand Page
Capitec Bank
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Capitec Bank is ranked #77 in Banking and Financial Services Brands
Capitec Bank is ranked #77 in Banking and Financial Services Brands
About Capitec Bank's Brand
Listed South African retail bank Capitec Bank’s brand is ranked #966 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Capitec Bank. When compared to other organizations within the Banking and Financial Services industry, Capitec Bank is ranked #77. Among its major competitors, Capitec Bank is ranked in 3rd place for NPS while Nedbank is 1st, and First National Bank is 2nd.
Brand at a Glance
91%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Capitec Bank Ranking
- #77 in Banking and Financial Services
- #3 / 4 of its competitors
Capitec Bank NPS
Capitec Bank's Net Promoter Score (NPS) is a 42 with 62% Promoters, 18% Passives, and 20% Detractors. Net Promoter Score tracks whether Capitec Bank's customers would recommend using the product based on a scale of -100 to 100.
Capitec Bank Overall NPS
| 62% | Promoters |
|---|---|
| 18% | Passives |
| 20% | Detractors |
Capitec Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 42 | Jul 2024 | 42 |
Aug 2024 42 | Aug 2024 | 42 |
Sep 2024 42 | Sep 2024 | 42 |
Nov 2024 42 | Nov 2024 | 42 |
Jan 2025 42 | Jan 2025 | 42 |
Feb 2025 40 | Feb 2025 | 40 |
Apr 2025 40 | Apr 2025 | 40 |
Jun 2025 40 | Jun 2025 | 40 |
Aug 2025 40 | Aug 2025 | 40 |
Sep 2025 42 | Sep 2025 | 42 |
Oct 2025 42 | Oct 2025 | 42 |
Jan 2026 42 | Jan 2026 | 42 |
How Other Brands Compare
Capitec Bank is ranked third for NPS among its competitors. Nedbank and First National Bank come in first and second, with First Standard Bank coming in at #4.
Capitec Bank |  First National Bank |  Nedbank |  First Standard Bank | |
| Global Ranking | #966 | #992 | #- | #- |
| NPS | 42 | 46 | 77 | 7 |
| Valuation Updated every 24 hours for public companies | - | $4.38B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capitec Bank NPS by Gender
Male customers rated Capitec Bank's NPS 5 points higher than Female customers.
Male
47
Capitec Bank's NPS was rated 47 by Male customers on Comparably.
62%
Promoters
23%
Passives
15%
Detractors
Female
42
Capitec Bank's NPS was rated 42 by Female customers on Comparably.
65%
Promoters
12%
Passives
23%
Detractors
Capitec Bank NPS by Ethnicity
Capitec Bank's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
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50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 64 | Caucasian | 64 |
African American/Black 54 | African American/Black | 54 |
Other 0 | Other | 0 |
Capitec Bank NPS by Age
Capitec Bank's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Capitec Bank NPS by Usage
Capitec Bank's NPS was rated the highest by customers who have used Capitec Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
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100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 61 | Less than 1 Year | 61 |
1 to 2 Years 64 | 1 to 2 Years | 64 |
2 to 5 Years 46 | 2 to 5 Years | 46 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 45 | Over 10 Years | 45 |
Capitec Bank NPS vs. Competitors
Compared to its competitors, Capitec Bank's NPS is rated right above First Standard Bank, and is preceded by First National Bank.
| COMPANY | NPS Score | |
|---|---|---|
| Nedbank | 77 |
| First National Bank | 46 |
| Capitec Bank | 42 |
| First Standard Bank | 7 |
 | Investec Bank | 0 |
Capitec Bank NPS vs Companies in Banking and Financial Services
In the Banking and Financial Services industry, Capitec Bank's NPS is rated right above Visa.
| COMPANY | NPS Score | |
|---|---|---|
| Capitec Bank | 42 |
 | Visa | 32 |
 | JPMorgan Chase & Co | 31 |
 | Mastercard | 27 |
 | Stripe | 26 |
 | Block | 25 |
 | American Express | 18 |
 | PayPal | 9 |
 | USAA | 7 |
Capitec Bank Customer Reviews
Out of the 27 Capitec Bank customer reviews 24 were positive and 3 were constructive. Capitec Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Capitec Bank Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Capitec Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Capitec Bank Customer Loyalty Score by Gender
Male customers rated Capitec Bank's Customer Loyalty score 2% higher than Female customers.
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Male
93%
Yes
Female
91%
Yes
Capitec Bank Customer Loyalty Score by Ethnicity
Capitec Bank's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Capitec Bank.
100
out of 100
Caucasian
89
out of 100
African American/Black
95
out of 100
Other
Capitec Bank Customer Loyalty Score by Age
Capitec Bank's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
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100%
| Summary | Age | Score |
|---|---|---|
18-25 92% | 18-25 | 92% |
26-30 91% | 26-30 | 91% |
31-35 89% | 31-35 | 89% |
36-40 91% | 36-40 | 91% |
41-45 90% | 41-45 | 90% |
46-50 100% | 46-50 | 100% |
51-55 78% | 51-55 | 78% |
Capitec Bank Customer Loyalty Score by Usage
Capitec Bank's Customer Loyalty score was rated the highest by customers who have used Capitec Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Capitec Bank Customer Loyalty Score by Industry
Capitec Bank's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.
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Capitec Bank Customer Loyalty vs. Competitors
Compared to its competitors, Capitec Bank's Customer Loyalty score is rated right above First National Bank, and is preceded by Nedbank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Investec Bank | 100% |
| Nedbank | 93% |
| Capitec Bank | 91% |
| First National Bank | 90% |
| First Standard Bank | 86% |
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Customer Loyalty for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Capitec Bank's Customer Loyalty score is rated right above USAA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Capitec Bank | 91% |
| USAA | 87% |
| American Express | 85% |
| Visa | 84% |
| JPMorgan Chase & Co | 83% |
| PayPal | 79% |
| Mastercard | 78% |
| Stripe | 77% |
| Block | 76% |
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Capitec Bank Product Quality
4.2/5
Capitec Bank has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Capitec Bank Product Information
Capitec Bank’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Capitec Bank's product the highest. Reviewers from the Tech industry rated Capitec Bank the lowest at 3.9.
- Company Size
- 10,000+ Employees
Quick Insights into Capitec Bank Product Quality
Capitec Bank's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Retail industry.
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Ranked Capitec Bank Product Quality the Highest
Ranked Capitec Bank Product Quality the Lowest
Capitec Bank Product Quality Score by Gender
Female customers rated Capitec Bank's Product Quality score 0.4 stars higher than Male customers.
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Male
4/5
Female
4.4/5
Capitec Bank Product Quality Score by Ethnicity
Capitec Bank's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 3.7 | Other | 3.7 |
Capitec Bank Product Quality Score by Age
Capitec Bank's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.5 | 51-55 | 4.5 |
Capitec Bank Product Quality Score by Usage
Capitec Bank's Product Quality score was rated the highest by customers who have used Capitec Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Capitec Bank Product Quality Score by Industry
Capitec Bank's Product Quality score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
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Capitec Bank Product Quality vs. Competitors
Compared to its competitors, Capitec Bank's Product Quality score is rated right above First National Bank, and is preceded by Nedbank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nedbank | 4.5/5 |
| Capitec Bank | 4.2/5 |
| First National Bank | 4.1/5 |
| First Standard Bank | 3.2/5 |
| Investec Bank | 3.2/5 |
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Product Quality for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Capitec Bank's Product Quality score is rated right above Visa.
| COMPANY | Product Quality Score | |
|---|---|---|
| Capitec Bank | 4.2/5 |
| Visa | 4.1/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 4/5 |
| Stripe | 3.8/5 |
| Block | 3.6/5 |
| American Express | 3.5/5 |
| PayPal | 3.5/5 |
| USAA | 3.3/5 |
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Capitec Bank Pricing
Capitec Bank ROI & Value For Money
3.9/5
Capitec Bank has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Capitec Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Mining and Metals industry. The users from the Legal industry think that they had the lowest ROI from Capitec Bank.
Quick Insights into Capitec Bank ROI
Capitec Bank's ROI score was rated highest by customers from the Mining and Metals industry, and rated lowest by customers from the Retail industry.
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Ranked Capitec Bank ROI the Highest
Ranked Capitec Bank ROI the Lowest
Capitec Bank ROI Score by Gender
Female customers rated Capitec Bank's ROI score 0.4 stars higher than Male customers.
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Male
3.8/5
Female
4.2/5
Capitec Bank ROI Score by Ethnicity
Capitec Bank's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.2 | African American/Black | 4.2 |
Other 3.6 | Other | 3.6 |
Capitec Bank ROI Score by Age
Capitec Bank's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.7 | 36-40 | 3.7 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.7 | 51-55 | 3.7 |
Capitec Bank ROI Score by Usage
Capitec Bank's ROI score was rated the highest by customers who have used Capitec Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Capitec Bank ROI Score by Industry
Capitec Bank's ROI score was rated the highest by Mining and Metals industry customers, and the lowest by Retail industry customers.
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Capitec Bank Pricing vs. Competitors
Compared to its competitors, Capitec Bank's ROI score is rated right above First National Bank, and is preceded by Nedbank.
| COMPANY | Pricing Score | |
|---|---|---|
| Nedbank | 4.4/5 |
| Capitec Bank | 3.9/5 |
| First National Bank | 3.7/5 |
| Investec Bank | 3.5/5 |
| First Standard Bank | 3/5 |
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ROI for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Capitec Bank's ROI score is rated right above Visa.
| COMPANY | Pricing Score | |
|---|---|---|
| Capitec Bank | 3.9/5 |
| Visa | 3.9/5 |
| JPMorgan Chase & Co | 3.9/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.7/5 |
| Block | 3.6/5 |
| PayPal | 3.4/5 |
| American Express | 3.3/5 |
| USAA | 3.2/5 |
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Capitec Bank Customer Satisfaction (CSAT)
Capitec Bank Customer Satisfaction (CSAT) Score
90 / 100
Capitec Bank has an overall Customer Satisfaction score of 90 rated by its users and customers.
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Very Satisfied
49%
Satisfied
41%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Capitec Bank Customer Satisfaction
Capitec Bank's Customer Satisfaction score was rated highest by customers who have used Capitec Bank's products/services for 1 to 2 Years, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Capitec Bank Customer Satisfaction the Highest
Ranked Capitec Bank Customer Satisfaction the Lowest
Capitec Bank Customer Satisfaction Score by Gender
Female customers rated Capitec Bank's Customer Satisfaction score 15 points higher than Male customers.
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79 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 5% | |
Very Dissatisfied | 9% |
94 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 0% | |
Very Dissatisfied | 2% |
Capitec Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Capitec Bank's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
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78 / 100
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
CSAT according to African American/Black
Capitec Bank's Customer Satisfaction (CSAT) score was rated 91% according to African American/Black users and customers.
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91 / 100
Very Satisfied
55%
Satisfied
36%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
2%
CSAT according to Other
Capitec Bank's Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.
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78 / 100
Very Satisfied
33%
Satisfied
45%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
Capitec Bank Customer Satisfaction Score by Age
Capitec Bank's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 91% | |||||||||||||||
| 26-30 | 89% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 83% | |||||||||||||||
| 51-55 | 100% |
Capitec Bank Customer Satisfaction Score by Usage
Capitec Bank's Customer Satisfaction score was rated the highest by customers who have used Capitec Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Capitec Bank Customer Satisfaction Score by Industry
Capitec Bank's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
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}Capitec Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Capitec Bank's Customer Satisfaction score is rated right above First National Bank, and is preceded by Nedbank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nedbank | 100% |
| Capitec Bank | 90% |
| First National Bank | 83% |
| First Standard Bank | 71% |
| Investec Bank | 50% |
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Customer Satisfaction for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Capitec Bank's Customer Satisfaction score is rated right above Visa.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Capitec Bank | 90% |
| Visa | 82% |
| Mastercard | 79% |
| JPMorgan Chase & Co | 77% |
| Stripe | 68% |
| PayPal | 64% |
| Block | 63% |
| American Express | 62% |
| USAA | 30% |
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Capitec Bank Customer Service
4.1/5
Capitec Bank has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Capitec Bank's Customer Service
Website
https://www.capitecbank.co.za/
Phone Number
+27 860 102 043
Quick Insights into Capitec Bank Customer Service
Capitec Bank's Customer Service score was rated highest by customers from the Mining and Metals industry, and rated lowest by customers from the Retail industry.
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Ranked Capitec Bank Customer Service the Highest
Ranked Capitec Bank Customer Service the Lowest
Capitec Bank Customer Service Score by Gender
Female customers rated Capitec Bank's Customer Service score 0.6 stars higher than Male customers.
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Male
3.8/5
Female
4.4/5
Capitec Bank Customer Service Score by Ethnicity
Capitec Bank's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 3.6 | Other | 3.6 |
Capitec Bank Customer Service Score by Age
Capitec Bank's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4 | 46-50 | 4 |
51-55 4 | 51-55 | 4 |
Capitec Bank Customer Service Score by Usage
Capitec Bank's Customer Service score was rated the highest by customers who have used Capitec Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Capitec Bank Customer Service Score by Industry
Capitec Bank's Customer Service score was rated the highest by Mining and Metals industry customers, and the lowest by Retail industry customers.
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Capitec Bank Customer Service vs. Competitors
Compared to its competitors, Capitec Bank's Customer Service score is rated right above First National Bank, and is preceded by Nedbank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nedbank | 4.5/5 |
| Capitec Bank | 4.1/5 |
| First National Bank | 3.9/5 |
| Investec Bank | 3.5/5 |
| First Standard Bank | 3/5 |
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Customer Service for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Capitec Bank's Customer Service score is rated right above Visa.
| COMPANY | Customer Service Score | |
|---|---|---|
| Capitec Bank | 4.1/5 |
| Visa | 4/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.6/5 |
| Block | 3.4/5 |
| American Express | 3.4/5 |
| USAA | 3.3/5 |
| PayPal | 3.3/5 |
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Capitec Bank as an Employer
3.5/5
Capitec Bank has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Capitec Bank scored a 42 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Capitec Bank would recommend the brand to a friend. ENPS measures how likely Capitec Bank employees would recommend working at Capitec Bank to a friend.
Net Promoter Score
42
NPS Score
| 62% | Promoters |
|---|---|
| 18% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 44% | Promoters |
|---|---|
| 16% | Passive |
| 40% | Detractors |
Global Ranking Snapshot
Capitec Bank is ranked #966 in the Global Top 100 Brands. It ranks just behind Cresco Labs and just ahead of Progressive Insurance.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
964 |  | Oculus VR |  | Brendan Iribe | Tech |
965 |  | Cresco Labs |  | Charles Bachtell | Consumer Goods |
966 | | Capitec Bank | | Gerrie Fourie | Banking and Financial Services |
967 |  | Progressive Insurance |  | Tricia Griffith | Business and Consumer Services |
968 |  | Alstom |  | Henri Poupart-Lafarge | Automotive and Transportation |
969 |  | Lose It! |  | Patrick Wetherille | Tech |
970 |  | Personal Capital |  | Jay Shah | Banking and Financial Services |
Banking and Financial Services Ranking Snapshot
Capitec Bank is ranked #77 in the Banking and Financial Services Industry. It ranks just behind The Blackstone Group and just ahead of Personal Capital.
| RANK | COMPANY | Location | |
|---|---|---|---|
75 |  | DBS Bank | |
76 |  | The Blackstone Group | |
77 | | Capitec Bank | |
78 | | Personal Capital | Denver, CO |
79 | | First National Bank | Pittsburgh, PA |
