0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Investec Bank
Marketing or Exec? Claim Your Free Account
About Investec Bank's Brand
Provider of financial products and services. Among its major competitors, Investec Bank is ranked in 6th place for NPS while Nedbank is 1st, and First National Bank is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Investec Bank Ranking
- #3 / 4 of its competitors
Investec Bank NPS
Investec Bank's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Investec Bank's customers would recommend using the product based on a scale of -100 to 100.
Investec Bank Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Investec Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
How Other Brands Compare
Investec Bank is ranked third for NPS among its competitors. First National Bank and Capitec Bank come in first and second, with Independent Bank Group coming in at #4.
Investec Bank |  Capitec Bank |  First National Bank |  Independent Bank Group | |
| Global Ranking | #- | #966 | #992 | #- |
| NPS | 0 | 41 | 46 | - |
| Valuation Updated every 24 hours for public companies | - | - | $4.38B | $3.13B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Investec Bank NPS vs. Competitors
Compared to its competitors, Investec Bank's NPS is rated right above Independent Bank Group, and is preceded by First Standard Bank.
Investec Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Investec Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Investec Bank Customer Loyalty vs. Competitors
Compared to its competitors, Investec Bank's Customer Loyalty score is rated right above Nedbank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Investec Bank | 100% |
 | Nedbank | 93% |
| Capitec Bank | 91% |
| First National Bank | 90% |
 | First Standard Bank | 86% |
 | Compass Group USA | 78% |
| Independent Bank Group | N/A |
 | Waterstone Financial | N/A |
Unlock Investec Bank Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Investec Bank Customer Loyalty vs. Competitors data and gain insights into your customers today.
Investec Bank Product Quality
3.2/5
Investec Bank has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Investec Bank's overall Product Quality score rated by its users and customers.
Investec Bank Product Information
Investec Bank’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.investec.com
- Company Size
- 5,001-10,000 Employees
Investec Bank Product Quality vs. Competitors
Compared to its competitors, Investec Bank's Product Quality score is rated right above Independent Bank Group, and is preceded by First Standard Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nedbank | 4.5/5 |
| Capitec Bank | 4.2/5 |
| First National Bank | 4.1/5 |
| Compass Group USA | 3.8/5 |
| First Standard Bank | 3.2/5 |
| Investec Bank | 3.2/5 |
| Independent Bank Group | N/A |
| Waterstone Financial | N/A |
Unlock Investec Bank Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Investec Bank Product Quality vs. Competitors data and gain insights into your customers today.
Investec Bank Pricing
Investec Bank ROI & Value For Money
3.5/5
Investec Bank has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Investec Bank's overall ROI score rated by its users and customers.
Investec Bank Pricing vs. Competitors
Compared to its competitors, Investec Bank's ROI score is rated right above First Standard Bank, and is preceded by Compass Group USA.
| COMPANY | Pricing Score | |
|---|---|---|
| Nedbank | 4.4/5 |
| Capitec Bank | 4/5 |
| First National Bank | 3.7/5 |
| Compass Group USA | 3.7/5 |
| Investec Bank | 3.5/5 |
| First Standard Bank | 3/5 |
| Independent Bank Group | N/A |
| Waterstone Financial | N/A |
Unlock Investec Bank ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Investec Bank ROI vs. Competitors data and gain insights into your customers today.
Investec Bank Customer Satisfaction (CSAT)
Investec Bank Customer Satisfaction (CSAT) Score
50 / 100
Investec Bank has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Investec Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Investec Bank's Customer Satisfaction score is rated right above Independent Bank Group, and is preceded by First Standard Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nedbank | 100% |
| Capitec Bank | 89% |
| First National Bank | 83% |
| Compass Group USA | 77% |
| First Standard Bank | 71% |
| Investec Bank | 50% |
| Independent Bank Group | 0% |
| Waterstone Financial | 0% |
Unlock Investec Bank Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Investec Bank Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Investec Bank Customer Service
3.5/5
Investec Bank has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Investec Bank's overall Customer Service score rated by its users and customers.
About Investec Bank's Customer Service
Address
2 Gresham Street, London, EC2V 7QP Bahamas
Website
www.investec.com
Phone Number
7
Investec Bank Customer Service vs. Competitors
Compared to its competitors, Investec Bank's Customer Service score is rated right above First Standard Bank, and is preceded by Compass Group USA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nedbank | 4.5/5 |
| Capitec Bank | 4.1/5 |
| First National Bank | 3.9/5 |
| Compass Group USA | 3.8/5 |
| Investec Bank | 3.5/5 |
| First Standard Bank | 3/5 |
| Independent Bank Group | N/A |
| Waterstone Financial | N/A |
Unlock Investec Bank Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Investec Bank Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Investec Bank scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Investec Bank would recommend the brand to a friend. ENPS measures how likely Investec Bank employees would recommend working at Investec Bank to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
