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NPS
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First Standard Bank
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About First Standard Bank's Brand
"Standard Bank offers wealth management, personal, online and investment banking services to individuals and enterprises."
Brand at a Glance
86%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
First Standard Bank NPS
First Standard Bank's Net Promoter Score (NPS) is a 7 with 50% Promoters, 7% Passives, and 43% Detractors. Net Promoter Score tracks whether First Standard Bank's customers would recommend using the product based on a scale of -100 to 100.
First Standard Bank Overall NPS
| 50% | Promoters |
|---|---|
| 7% | Passives |
| 43% | Detractors |
First Standard Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Sep 2022 -50 | Sep 2022 | -50 |
Oct 2022 15 | Oct 2022 | 15 |
Nov 2022 0 | Nov 2022 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 10 | Apr 2023 | 10 |
May 2023 0 | May 2023 | 0 |
Sep 2023 9 | Sep 2023 | 9 |
May 2024 0 | May 2024 | 0 |
Mar 2025 8 | Mar 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First Standard Bank NPS by Gender
Male customers rated First Standard Bank's NPS 54 points higher than Female customers.
Male
34
First Standard Bank's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-20
First Standard Bank's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
First Standard Bank NPS by Ethnicity
First Standard Bank's NPS was rated 20 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 20 | African American/Black | 20 |
First Standard Bank NPS by Age
First Standard Bank's NPS was rated 34 points by customers ages 18-25 on Comparably.
First Standard Bank NPS by Usage
First Standard Bank's NPS was rated the highest by customers who have used First Standard Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Over 10 Years -100 | Over 10 Years | -100 |
First Standard Bank Customer Reviews
Out of the 2 First Standard Bank customer reviews 1 was positive and 1 was constructive. First Standard Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
First Standard Bank Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of First Standard Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
First Standard Bank Customer Loyalty Score by Gender
First Standard Bank's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
First Standard Bank Customer Loyalty Score by Ethnicity
First Standard Bank's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of First Standard Bank.
100
out of 100
African American/Black
First Standard Bank Customer Loyalty Score by Age
First Standard Bank's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of First Standard Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
First Standard Bank Customer Loyalty Score by Usage
First Standard Bank's Customer Loyalty score was rated 100% by customers who have used First Standard Bank's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
First Standard Bank Product Quality
3.2/5
First Standard Bank has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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First Standard Bank Product Information
First Standard Bank’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.standardbank.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Banking
FinTech
Quick Insights into First Standard Bank Product Quality
First Standard Bank's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used First Standard Bank's products/services for Over 10 Years.
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Ranked First Standard Bank Product Quality the Highest
Ranked First Standard Bank Product Quality the Lowest
First Standard Bank Product Quality Score by Gender
Male customers rated First Standard Bank's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of First Standard Bank.
Male
3.5/5
Female
3.4/5
First Standard Bank Product Quality Score by Ethnicity
First Standard Bank's Product Quality score was rated 3.9 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of First Standard Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
First Standard Bank Product Quality Score by Age
First Standard Bank's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of First Standard Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
First Standard Bank Product Quality Score by Usage
First Standard Bank's Product Quality score was rated the highest by customers who have used First Standard Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
First Standard Bank Pricing
First Standard Bank ROI & Value For Money
3/5
First Standard Bank has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into First Standard Bank ROI
First Standard Bank's ROI score was rated highest by customers who have used First Standard Bank's products/services for 2 to 5 Years, and rated lowest by customers who have used First Standard Bank's products/services for Over 10 Years.
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Ranked First Standard Bank ROI the Highest
Ranked First Standard Bank ROI the Lowest
First Standard Bank ROI Score by Gender
Male customers rated First Standard Bank's ROI score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of First Standard Bank.
Male
3.5/5
Female
2.6/5
First Standard Bank ROI Score by Ethnicity
First Standard Bank's ROI score was rated 3.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of First Standard Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
First Standard Bank ROI Score by Age
First Standard Bank's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of First Standard Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
First Standard Bank ROI Score by Usage
First Standard Bank's ROI score was rated the highest by customers who have used First Standard Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
First Standard Bank Customer Satisfaction (CSAT)
First Standard Bank Customer Satisfaction (CSAT) Score
71 / 100
First Standard Bank has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into First Standard Bank Customer Satisfaction
First Standard Bank's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used First Standard Bank's products/services for Over 10 Years.
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Ranked First Standard Bank Customer Satisfaction the Highest
Ranked First Standard Bank Customer Satisfaction the Lowest
First Standard Bank Customer Satisfaction Score by Gender
Male customers rated First Standard Bank's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of First Standard Bank.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
60 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
First Standard Bank Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
First Standard Bank's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
First Standard Bank Customer Satisfaction Score by Age
First Standard Bank's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of First Standard Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
First Standard Bank Customer Satisfaction Score by Usage
First Standard Bank's Customer Satisfaction score was rated the highest by customers who have used First Standard Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
First Standard Bank Customer Service
3/5
First Standard Bank has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About First Standard Bank's Customer Service
Address
Johannesburg, CA
Website
http://www.standardbank.com/
Quick Insights into First Standard Bank Customer Service
First Standard Bank's Customer Service score was rated highest by customers who have used First Standard Bank's products/services for 2 to 5 Years, and rated lowest by customers who have used First Standard Bank's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked First Standard Bank's Customer Service score.
Ranked First Standard Bank Customer Service the Highest
Ranked First Standard Bank Customer Service the Lowest
First Standard Bank Customer Service Score by Gender
Male customers rated First Standard Bank's Customer Service score 0.7 stars higher than Female customers.
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Male
3.5/5
Female
2.8/5
First Standard Bank Customer Service Score by Ethnicity
First Standard Bank's Customer Service score was rated 3.7 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of First Standard Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.7 | African American/Black | 3.7 |
First Standard Bank Customer Service Score by Age
First Standard Bank's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of First Standard Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
First Standard Bank Customer Service Score by Usage
First Standard Bank's Customer Service score was rated the highest by customers who have used First Standard Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
First Standard Bank as an Employer
4.6/5
First Standard Bank has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
First Standard Bank scored a 7 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of First Standard Bank would recommend the brand to a friend. ENPS measures how likely First Standard Bank employees would recommend working at First Standard Bank to a friend.
Net Promoter Score
7
NPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
