Nedbank NPS & Customer Reviews

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Nedbank

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Nedbank

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About Nedbank's Brand

Provider of commercial banking and financial services. The company offers investment banking, financial advisory, personal banking and other specialized services to commercial and government bodies. Among its major competitors, Nedbank is ranked in 1st place for NPS while First National Bank is 2nd, and Capitec Bank is 3rd.

Brand at a Glance

93%

Customer Loyalty

4.5/5

Product Quality

4.4/5

Pricing

4.5/5

Customer Service

Nedbank Ranking

^#1 / 4 of its competitors

Nedbank NPS

Nedbank's Net Promoter Score (NPS) is a 77 with 80% Promoters, 17% Passives, and 3% Detractors. Net Promoter Score tracks whether Nedbank's customers would recommend using the product based on a scale of -100 to 100.

Nedbank Overall NPS

NPS

80%	Promoters
17%	Passives
3%	Detractors

Nedbank NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2023 87	Mar 2023	87
May 2023 88	May 2023	88
Aug 2023 90	Aug 2023	90
Oct 2023 90	Oct 2023	90
Nov 2023 81	Nov 2023	81
Jan 2024 80	Jan 2024	80
Apr 2024 82	Apr 2024	82
Aug 2024 77	Aug 2024	77
Oct 2024 78	Oct 2024	78
Feb 2025 78	Feb 2025	78
Jun 2025 79	Jun 2025	79
Aug 2025 78	Aug 2025	78

How Other Brands Compare

Nedbank is ranked first for NPS among its competitors. First National Bank and Capitec Bank come in second and third, with First Standard Bank coming in at #4.

	Nedbank	Capitec Bank	First National Bank	First Standard Bank
Global Ranking	#-	#966	#992	#-
NPS	77	42	46	7
Valuation Updated every 24 hours for public companies	-	-	$4.38B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Nedbank NPS by Gender

Male customers rated Nedbank's NPS 8 points higher than Female customers.

Male

Nedbank's NPS was rated 75 by Male customers on Comparably.

75%

Promoters

25%

Passives

Detractors

Female

Nedbank's NPS was rated 67 by Female customers on Comparably.

78%

Promoters

11%

Passives

11%

Detractors

Nedbank NPS by Ethnicity

Nedbank's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
African American/Black 67	African American/Black	67
Other 100	Other	100

Nedbank NPS by Age

Nedbank's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

26-30

100%

31-35

50%

25%

Nedbank NPS by Usage

Nedbank's NPS was rated the highest by customers who have used Nedbank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 20	1 to 2 Years	20
2 to 5 Years 100	2 to 5 Years	100
5 to 10 Years 100	5 to 10 Years	100
Over 10 Years 80	Over 10 Years	80

Nedbank NPS vs. Competitors

Compared to its competitors, Nedbank's NPS is rated right above First National Bank.

COMPANY		NPS Score
	Nedbank	77
	First National Bank	46
	Capitec Bank	42
	First Standard Bank	7
	Investec Bank	0

Nedbank Customer Reviews

Out of the 4 Nedbank customer reviews 4 were positive and 0 were constructive. Nedbank customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Nedbank Customer Loyalty

93%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

93% of Nedbank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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93%

Nedbank Customer Loyalty Score by Gender

Male customers rated Nedbank's Customer Loyalty score 10% higher than Female customers.

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Male

100%

Yes

Female

90%

Yes

Nedbank Customer Loyalty Score by Ethnicity

Nedbank's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

African American/Black

100

out of 100

Other

Nedbank Customer Loyalty Score by Age

Nedbank's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 100%	26-30	100%
31-35 78%	31-35	78%

Nedbank Customer Loyalty Score by Usage

Nedbank's Customer Loyalty score was rated the highest by customers who have used Nedbank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	100%
2 to 5 Years	100%
5 to 10 Years	100%
Over 10 Years	82%

Nedbank Customer Loyalty Score by Industry

Nedbank's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.

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Banking and Financial Services	100%

Nedbank Customer Loyalty vs. Competitors

Compared to its competitors, Nedbank's Customer Loyalty score is rated right above Capitec Bank, and is preceded by Investec Bank.

COMPANY		Customer Loyalty Score
	Investec Bank	100%
	Nedbank	93%
	Capitec Bank	91%
	First National Bank	90%
	First Standard Bank	86%

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Nedbank Product Quality

4.5/5

Nedbank has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.

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Nedbank Product Information

Nedbank’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Nedbank's product the highest.

Website: www.nedbank.co.za

Company Size: 10,000+ Employees

Quick Insights into Nedbank Product Quality

Nedbank's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Nedbank's products/services for 2 to 5 Years.

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Ranked Nedbank Product Quality the Highest

26-30	5
5 to 10 Years	5
Male	4.7

Ranked Nedbank Product Quality the Lowest

18-25	4.4
Female	4.4
2 to 5 Years	4.1

Nedbank Product Quality Score by Gender

Male customers rated Nedbank's Product Quality score 0.3 stars higher than Female customers.

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Male

4.7/5

Female

4.4/5

Nedbank Product Quality Score by Ethnicity

Nedbank's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
African American/Black 4.5	African American/Black	4.5
Other 4.7	Other	4.7

Nedbank Product Quality Score by Age

Nedbank's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 5	26-30	5
31-35 4.5	31-35	4.5

Nedbank Product Quality Score by Usage

Nedbank's Product Quality score was rated the highest by customers who have used Nedbank's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	4.6
2 to 5 Years	4.1
5 to 10 Years	5
Over 10 Years	4.4

Nedbank Product Quality Score by Industry

Nedbank's Product Quality score was rated 4.3 stars by Banking and Financial Services industry customers.

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Banking and Financial Services	4.3

Nedbank Product Quality vs. Competitors

Compared to its competitors, Nedbank's Product Quality score is rated right above Capitec Bank.

COMPANY		Product Quality Score
	Nedbank	4.5/5
	Capitec Bank	4.2/5
	First National Bank	4.1/5
	First Standard Bank	3.2/5
	Investec Bank	3.2/5

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Nedbank Pricing

Nedbank ROI & Value For Money

4.4/5

Nedbank has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.

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Nedbank Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.

Quick Insights into Nedbank ROI

Nedbank's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.

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Ranked Nedbank ROI the Highest

18-25	4.9
2 to 5 Years	4.8
Male	4.7

Ranked Nedbank ROI the Lowest

Female	4.1
1 to 2 Years	3.9
31-35	3.7

Nedbank ROI Score by Gender

Male customers rated Nedbank's ROI score 0.6 stars higher than Female customers.

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Male

4.7/5

Female

4.1/5

Nedbank ROI Score by Ethnicity

Nedbank's ROI score was rated 4.4 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 4.4	African American/Black	4.4
Other 4.4	Other	4.4

Nedbank ROI Score by Age

Nedbank's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 4.9	18-25	4.9
26-30 4.8	26-30	4.8
31-35 3.7	31-35	3.7

Nedbank ROI Score by Usage

Nedbank's ROI score was rated the highest by customers who have used Nedbank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.9
2 to 5 Years	4.8
5 to 10 Years	4.6
Over 10 Years	4.3

Nedbank ROI Score by Industry

Nedbank's ROI score was rated 4.2 stars by Banking and Financial Services industry customers.

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Banking and Financial Services	4.2

Nedbank Pricing vs. Competitors

Compared to its competitors, Nedbank's ROI score is rated right above Capitec Bank.

COMPANY		Pricing Score
	Nedbank	4.4/5
	Capitec Bank	3.9/5
	First National Bank	3.7/5
	Investec Bank	3.5/5
	First Standard Bank	3/5

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Nedbank Customer Satisfaction (CSAT)

Nedbank Customer Satisfaction (CSAT) Score

100 / 100

Nedbank has an overall Customer Satisfaction score of 100 rated by its users and customers.

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Very Satisfied	63%
Satisfied	37%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

63%

Satisfied

37%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Nedbank Customer Satisfaction

Nedbank's Customer Satisfaction score was rated highest by customers who have used Nedbank's products/services for 1 to 2 Years, and rated lowest by customers who have used Nedbank's products/services for Over 10 Years.

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Ranked Nedbank Customer Satisfaction the Highest

1 to 2 Years	100%
18-25	100%
African American/Black	100%

Ranked Nedbank Customer Satisfaction the Lowest

Male	100%
Other	100%
Over 10 Years	100%

Nedbank Customer Satisfaction Score by Gender

Nedbank's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	75%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	56%
	Satisfied	44%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Nedbank Customer Satisfaction Score by Ethnicity

African American/Black
100%
Other
100%

CSAT according to African American/Black

Nedbank's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Nedbank's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Nedbank Customer Satisfaction Score by Age

Nedbank's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

26-30

100%

31-35

100%

Nedbank Customer Satisfaction Score by Usage

Nedbank's Customer Satisfaction score was rated 100 points by customers who have used Nedbank's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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1 to 2 Years	100
2 to 5 Years	100
5 to 10 Years	100
Over 10 Years	100

Nedbank Customer Satisfaction Score by Industry

Nedbank's Customer Satisfaction score was rated 100 points by Banking and Financial Services industry customers.

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Banking and Financial Services	100

Nedbank Customer Satisfaction vs. Competitors

Compared to its competitors, Nedbank's Customer Satisfaction score is rated right above Capitec Bank.

COMPANY		Customer Satisfaction (CSAT) Score
	Nedbank	100%
	Capitec Bank	90%
	First National Bank	83%
	First Standard Bank	71%
	Investec Bank	50%

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Nedbank Customer Service

4.5/5

Nedbank has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.

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About Nedbank's Customer Service

Address

135 Rivonia Road, Sandown, 2196

Website

www.nedbank.co.za

Quick Insights into Nedbank Customer Service

Nedbank's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Nedbank's products/services for Over 10 Years.

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Ranked Nedbank Customer Service the Highest

18-25	4.7
Banking and Financial Services	4.7
2 to 5 Years	4.6

Ranked Nedbank Customer Service the Lowest

Female	4.5
31-35	4.4
Over 10 Years	4.4

Nedbank Customer Service Score by Gender

Male customers rated Nedbank's Customer Service score 0.1 stars higher than Female customers.

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Male

4.6/5

Female

4.5/5

Nedbank Customer Service Score by Ethnicity

Nedbank's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
African American/Black 4.5	African American/Black	4.5
Other 4.6	Other	4.6

Nedbank Customer Service Score by Age

Nedbank's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
18-25 4.7	18-25	4.7
26-30 4.6	26-30	4.6
31-35 4.4	31-35	4.4

Nedbank Customer Service Score by Usage

Nedbank's Customer Service score was rated the highest by customers who have used Nedbank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	4.5
2 to 5 Years	4.6
5 to 10 Years	4.6
Over 10 Years	4.4

Nedbank Customer Service Score by Industry

Nedbank's Customer Service score was rated 4.7 stars by Banking and Financial Services industry customers.

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Banking and Financial Services	4.7

Nedbank Customer Service vs. Competitors

Compared to its competitors, Nedbank's Customer Service score is rated right above Capitec Bank.

COMPANY		Customer Service Score
	Nedbank	4.5/5
	Capitec Bank	4.1/5
	First National Bank	3.9/5
	Investec Bank	3.5/5
	First Standard Bank	3/5

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Nedbank as an Employer

4.7/5

Nedbank has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of Nedbank

Mike Brown

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Nedbank scored a 77 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Nedbank would recommend the brand to a friend. ENPS measures how likely Nedbank employees would recommend working at Nedbank to a friend.

Net Promoter Score

NPS Score

80%	Promoters
17%	Passive
3%	Detractors

Employee Net Promoter Score

eNPS Score

59%	Promoters
18%	Passive
23%	Detractors

Global Ranking Snapshot

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6	Nike	John Donahoe	Fashion and Beauty
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