Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

First National Bank is

Ranked

#79

Banking and Financial Services Brands

Brand Page

First National Bank

Marketing or Exec? Claim Your Free Account

First National Bank

Rate this Brand

First National Bank is ranked #79 in Banking and Financial Services Brands

About First National Bank's Brand

First National Bank is the largest subsidiary of F.N.B. Corporation (NYSE: FNB), a diversified financial services company. First National Bank’s brand is ranked #992 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of First National Bank. When compared to other organizations within the Banking and Financial Services industry, First National Bank is ranked #79. Among its major competitors, First National Bank is ranked in 2nd place for NPS while Summit Financial Group is 1st, and Huntington National Bank is 3rd.Their current market cap is $4.38B

Brand at a Glance

90%

Customer Loyalty

4.1/5

Product Quality

3.7/5

Pricing

3.9/5

Customer Service

First National Bank Ranking

^#79 in Banking and Financial Services
^#1 / 4 of its competitors

First National Bank NPS

First National Bank's Net Promoter Score (NPS) is a 46 with 66% Promoters, 14% Passives, and 20% Detractors. Net Promoter Score tracks whether First National Bank's customers would recommend using the product based on a scale of -100 to 100.

First National Bank Overall NPS

NPS

66%	Promoters
14%	Passives
20%	Detractors

First National Bank NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 44	Nov 2024	44
Dec 2024 43	Dec 2024	43
Jan 2025 43	Jan 2025	43
Feb 2025 43	Feb 2025	43
Mar 2025 43	Mar 2025	43
Apr 2025 45	Apr 2025	45
May 2025 45	May 2025	45
Jun 2025 45	Jun 2025	45
Jul 2025 44	Jul 2025	44
Aug 2025 44	Aug 2025	44
Nov 2025 46	Nov 2025	46
Jan 2026 46	Jan 2026	46

How Other Brands Compare

First National Bank is ranked first for NPS among its competitors. Huntington National Bank and KeyBank come in second and third, with Citizens Financial Group coming in at #4. Among those competitors, it is the lowest valued company behind Huntington National Bank.

	First National Bank	Huntington National Bank	KeyBank	Citizens Financial Group
Global Ranking	#992	#-	#-	#-
NPS	46	-3	-26	-68
Valuation Updated every 24 hours for public companies	$4.38B	$23.82B	$19.68B	$13.72B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

First National Bank NPS by Gender

Female customers rated First National Bank's NPS 12 points higher than Male customers.

Male

First National Bank's NPS was rated 40 by Male customers on Comparably.

63%

Promoters

14%

Passives

23%

Detractors

Female

First National Bank's NPS was rated 52 by Female customers on Comparably.

69%

Promoters

14%

Passives

17%

Detractors

First National Bank NPS by Ethnicity

First National Bank's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -23	Caucasian	-23
African American/Black 62	African American/Black	62
Other 60	Other	60

First National Bank NPS by Age

First National Bank's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

70%

21%

26-30

67%

11%

22%

31-35

75%

19%

36-40

67%

25%

41-45

78%

22%

46-50

29%

14%

57%

51-55

64%

18%

61-65

60%

40%

First National Bank NPS by Usage

First National Bank's NPS was rated the highest by customers who have used First National Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 42	Less than 1 Year	42
1 to 2 Years 61	1 to 2 Years	61
2 to 5 Years 65	2 to 5 Years	65
5 to 10 Years -4	5 to 10 Years	-4
Over 10 Years 49	Over 10 Years	49

First National Bank NPS vs. Competitors

Compared to its competitors, First National Bank's NPS is rated right above Aye Finance, and is preceded by Summit Financial Group.

COMPANY		NPS Score
	Summit Financial Group	100
	First National Bank	46
	Aye Finance	N/A
	Wesleyan	N/A
	Huntington National Bank	-3
	KeyBank	-26
	First Commonwealth Bank	-50
	Citizens Financial Group	-68

First National Bank NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, First National Bank's NPS is rated right above Visa.

COMPANY		NPS Score
	First National Bank	46
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	PayPal	9
	USAA	7

First National Bank Customer Reviews

Out of the 43 First National Bank customer reviews 36 were positive and 7 were constructive. First National Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

First National Bank Customer Loyalty

90%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

90% of First National Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

90%

10%

First National Bank Customer Loyalty Score by Gender

Male customers rated First National Bank's Customer Loyalty score 3% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of First National Bank.

Male

94%

Yes

Female

91%

Yes

First National Bank Customer Loyalty Score by Ethnicity

First National Bank's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of First National Bank.

out of 100

Caucasian

out of 100

African American/Black

out of 100

Other

First National Bank Customer Loyalty Score by Age

First National Bank's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of First National Bank.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 92%	18-25	92%
26-30 93%	26-30	93%
31-35 89%	31-35	89%
36-40 100%	36-40	100%
41-45 90%	41-45	90%
46-50 87%	46-50	87%
51-55 84%	51-55	84%
61-65 100%	61-65	100%

First National Bank Customer Loyalty Score by Usage

First National Bank's Customer Loyalty score was rated the highest by customers who have used First National Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	83%
1 to 2 Years	97%
2 to 5 Years	94%
5 to 10 Years	86%
Over 10 Years	97%

First National Bank Customer Loyalty Score by Industry

First National Bank's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Retail industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	91%
Accounting	93%
Arts and Entertainment	70%
Banking and Financial Services	93%
Business and Consumer Services	86%
Consumer Services	100%
Education	90%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	100%
Marketing, Advertising and Research	80%
Retail	70%
Telecommunications	100%

First National Bank Customer Loyalty vs. Competitors

Compared to its competitors, First National Bank's Customer Loyalty score is rated right above Huntington National Bank, and is preceded by First Commonwealth Bank.

COMPANY		Customer Loyalty Score
	Summit Financial Group	100%
	First Commonwealth Bank	100%
	First National Bank	90%
	Huntington National Bank	83%
	Citizens Financial Group	71%
	KeyBank	69%
	Aye Finance	N/A
	Wesleyan	N/A

Unlock First National Bank Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full First National Bank Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, First National Bank's Customer Loyalty score is rated right above USAA.

COMPANY		Customer Loyalty Score
	First National Bank	90%
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%

Unlock First National Bank Customer Loyalty vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full First National Bank Customer Loyalty vs. Companies in Banking and Financial Services data and gain insights into your customers today.

First National Bank Product Quality

4.1/5

First National Bank has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock First National Bank's overall Product Quality score rated by its users and customers.

First National Bank Product Information

First National Bank’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated First National Bank's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated First National Bank the lowest at 3.6.

Website: https://www.fnb-online.com

Company Size: 1,001-5,000 Employees

Industry

Banking and Financial Services

Quick Insights into First National Bank Product Quality

First National Bank's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Arts and Entertainment industry.

Sign Up to unlock insights into how customers have ranked First National Bank's Product Quality.

Ranked First National Bank Product Quality the Highest

Education	4.9
1 to 2 Years	4.4
African American/Black	4.4

Ranked First National Bank Product Quality the Lowest

46-50	2.8
Caucasian	2.4
Arts and Entertainment	1.5

First National Bank Product Quality Score by Gender

Female customers rated First National Bank's Product Quality score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of First National Bank.

Male

4/5

Female

4.2/5

First National Bank Product Quality Score by Ethnicity

First National Bank's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of First National Bank.

Summary	Ethnicity	Score
Caucasian 2.4	Caucasian	2.4
African American/Black 4.4	African American/Black	4.4
Other 4.2	Other	4.2

First National Bank Product Quality Score by Age

First National Bank's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of First National Bank.

Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4.3	26-30	4.3
31-35 4.1	31-35	4.1
36-40 3.8	36-40	3.8
41-45 4	41-45	4
46-50 2.8	46-50	2.8
51-55 4.1	51-55	4.1
61-65 3.6	61-65	3.6

First National Bank Product Quality Score by Usage

First National Bank's Product Quality score was rated the highest by customers who have used First National Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.9
1 to 2 Years	4.4
2 to 5 Years	4.4
5 to 10 Years	3.3
Over 10 Years	4.2

First National Bank Product Quality Score by Industry

First National Bank's Product Quality score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.5
Accounting	4.2
Arts and Entertainment	1.5
Banking and Financial Services	4.1
Business and Consumer Services	4.4
Consumer Services	3.5
Education	4.9
Government and Public Policy	4.3
Healthcare, Hospitals and Medicine	3.6
Marketing, Advertising and Research	4.3
Retail	2.3
Telecommunications	4.6

First National Bank Product Quality vs. Competitors

Compared to its competitors, First National Bank's Product Quality score is rated right above Huntington National Bank, and is preceded by Summit Financial Group.

COMPANY		Product Quality Score
	Summit Financial Group	5/5
	First National Bank	4.1/5
	Huntington National Bank	3/5
	KeyBank	2.4/5
	First Commonwealth Bank	2.2/5
	Citizens Financial Group	1.5/5
	Aye Finance	N/A
	Wesleyan	N/A

Unlock First National Bank Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full First National Bank Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, First National Bank's Product Quality score is rated right above Visa.

COMPANY		Product Quality Score
	First National Bank	4.1/5
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5

Unlock First National Bank Product Quality vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full First National Bank Product Quality vs. Companies in Banking and Financial Services data and gain insights into your customers today.

First National Bank Pricing

First National Bank ROI & Value For Money

3.7/5

First National Bank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock First National Bank's overall ROI score rated by its users and customers.

First National Bank Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from First National Bank.

Quick Insights into First National Bank ROI

First National Bank's ROI score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Arts and Entertainment industry.

Sign Up to unlock insights into how customers have ranked First National Bank's ROI score.

Ranked First National Bank ROI the Highest

Government and Public Policy	4.6
41-45	4
African American/Black	4

Ranked First National Bank ROI the Lowest

Caucasian	2.5
46-50	2
Arts and Entertainment	1.5

First National Bank ROI Score by Gender

Female customers rated First National Bank's ROI score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of First National Bank.

Male

3.6/5

Female

3.8/5

First National Bank ROI Score by Ethnicity

First National Bank's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of First National Bank.

Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
African American/Black 4	African American/Black	4
Other 3.7	Other	3.7

First National Bank ROI Score by Age

First National Bank's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full ROI by Age data of First National Bank.

Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.8	26-30	3.8
31-35 3.9	31-35	3.9
36-40 3.2	36-40	3.2
41-45 4	41-45	4
46-50 2	46-50	2
51-55 3.7	51-55	3.7
61-65 3.8	61-65	3.8

First National Bank ROI Score by Usage

First National Bank's ROI score was rated the highest by customers who have used First National Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4
1 to 2 Years	3.8
2 to 5 Years	3.9
5 to 10 Years	3
Over 10 Years	3.8

First National Bank ROI Score by Industry

First National Bank's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.7
Accounting	4
Arts and Entertainment	1.5
Banking and Financial Services	3.6
Business and Consumer Services	3.7
Consumer Services	3.3
Education	4.4
Government and Public Policy	4.6
Healthcare, Hospitals and Medicine	4
Marketing, Advertising and Research	3.5
Retail	2
Telecommunications	4

First National Bank Pricing vs. Competitors

Compared to its competitors, First National Bank's ROI score is rated right above Huntington National Bank, and is preceded by Summit Financial Group.

COMPANY		Pricing Score
	Summit Financial Group	4.7/5
	First National Bank	3.7/5
	Huntington National Bank	3/5
	First Commonwealth Bank	2.5/5
	KeyBank	2.3/5
	Citizens Financial Group	1.7/5
	Aye Finance	N/A
	Wesleyan	N/A

Unlock First National Bank ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full First National Bank ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, First National Bank's ROI score is rated right above Stripe, and is preceded by Mastercard.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	First National Bank	3.7/5
	Stripe	3.7/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5

Unlock First National Bank ROI vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full First National Bank ROI vs. Companies in Banking and Financial Services data and gain insights into your customers today.

First National Bank Customer Satisfaction (CSAT)

First National Bank Customer Satisfaction (CSAT) Score

83 / 100

First National Bank has an overall Customer Satisfaction score of 83 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	2%
Very Dissatisfied	9%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into First National Bank Customer Satisfaction

First National Bank's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Arts and Entertainment industry.

Sign Up to unlock insights into how customers have ranked First National Bank's Customer Satisfaction.

Ranked First National Bank Customer Satisfaction the Highest

Business and Consumer Services	100%
18-25	91%
1 to 2 Years	90%

Ranked First National Bank Customer Satisfaction the Lowest

Caucasian	54%
61-65	50%
Arts and Entertainment	0%

First National Bank Customer Satisfaction Score by Gender

Female customers rated First National Bank's Customer Satisfaction score 1 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of First National Bank.

82 / 100

Male

	Very Satisfied	48%
	Satisfied	34%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	2%
	Very Dissatisfied	14%

83 / 100

Female

	Very Satisfied	49%
	Satisfied	34%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	3%
	Very Dissatisfied	9%

First National Bank Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

First National Bank's Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of First National Bank.

54 / 100

Very Satisfied	21%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	33%

Very Satisfied

21%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

33%

CSAT according to African American/Black

First National Bank's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of First National Bank.

86 / 100

Very Satisfied	56%
Satisfied	30%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	9%

Very Satisfied

56%

Satisfied

30%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

First National Bank's Customer Satisfaction (CSAT) score was rated 88% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of First National Bank.

88 / 100

Very Satisfied	40%
Satisfied	48%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	4%
Very Dissatisfied	4%

Very Satisfied

40%

Satisfied

48%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

First National Bank Customer Satisfaction Score by Age

First National Bank's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of First National Bank.

100

Breakdown

Age

Score

18-25

91%

26-30

82%

31-35

82%

36-40

67%

41-45

88%

46-50

60%

51-55

90%

61-65

50%

First National Bank Customer Satisfaction Score by Usage

First National Bank's Customer Satisfaction score was rated the highest by customers who have used First National Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	89
1 to 2 Years	90
2 to 5 Years	89
5 to 10 Years	59
Over 10 Years	79

First National Bank Customer Satisfaction Score by Industry

First National Bank's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "First National Bank Customer Satisfaction Score by Industry",
	"text": "First National Bank's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "First National Bank's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
			"text": "First National Bank's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "First National Bank's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "First National Bank's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "First National Bank's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "First National Bank's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "First National Bank's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "First National Bank's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "First National Bank's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		}
	]
}

Tech	63
Accounting	84
Arts and Entertainment	0
Banking and Financial Services	86
Business and Consumer Services	100
Education	100
Government and Public Policy	100
Healthcare, Hospitals and Medicine	75
Marketing, Advertising and Research	60

First National Bank Customer Satisfaction vs. Competitors

Compared to its competitors, First National Bank's Customer Satisfaction score is rated right above Huntington National Bank, and is preceded by Summit Financial Group.

COMPANY		Customer Satisfaction (CSAT) Score
	Summit Financial Group	100%
	First National Bank	83%
	Huntington National Bank	48%
	KeyBank	37%
	Citizens Financial Group	18%
	First Commonwealth Bank	0%
	Aye Finance	0%
	Wesleyan	0%

Unlock First National Bank Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full First National Bank Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, First National Bank's Customer Satisfaction score is rated right above Visa.

COMPANY		Customer Satisfaction (CSAT) Score
	First National Bank	83%
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	PayPal	64%
	Block	63%
	American Express	62%
	USAA	30%

Unlock First National Bank Customer Satisfaction vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full First National Bank Customer Satisfaction vs. Companies in Banking and Financial Services data and gain insights into your customers today.

First National Bank Customer Service

3.9/5

First National Bank has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock First National Bank's overall Customer Service score rated by its users and customers.

About First National Bank's Customer Service

Address

12 Federal Street, Pittsburgh, PA 15212

Website

https://www.fnb-online.com

Phone Number

800-555-5455

First National Bank's Social Links

linkedin.com/company/f-n-b--corporation/

Quick Insights into First National Bank Customer Service

First National Bank's Customer Service score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Arts and Entertainment industry.

Sign Up to unlock insights into how customers have ranked First National Bank's Customer Service score.

Ranked First National Bank Customer Service the Highest

Government and Public Policy	4.6
1 to 2 Years	4.1
18-25	4.1

Ranked First National Bank Customer Service the Lowest

Caucasian	2.4
46-50	2.3
Arts and Entertainment	1.5

First National Bank Customer Service Score by Gender

Female customers rated First National Bank's Customer Service score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of First National Bank.

Male

3.8/5

Female

3.9/5

First National Bank Customer Service Score by Ethnicity

First National Bank's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of First National Bank.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4
African American/Black 4.1	African American/Black	4.1
Other 3.8	Other	3.8

First National Bank Customer Service Score by Age

First National Bank's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of First National Bank.

100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 3.9	26-30	3.9
31-35 4.1	31-35	4.1
36-40 3.3	36-40	3.3
41-45 3.6	41-45	3.6
46-50 2.3	46-50	2.3
51-55 3.9	51-55	3.9
61-65 3.5	61-65	3.5

First National Bank Customer Service Score by Usage

First National Bank's Customer Service score was rated the highest by customers who have used First National Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4
1 to 2 Years	4.1
2 to 5 Years	4
5 to 10 Years	3
Over 10 Years	3.9

First National Bank Customer Service Score by Industry

First National Bank's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.2
Accounting	3.9
Arts and Entertainment	1.5
Banking and Financial Services	3.7
Business and Consumer Services	4.2
Consumer Services	3.1
Education	4.2
Government and Public Policy	4.6
Healthcare, Hospitals and Medicine	3.5
Marketing, Advertising and Research	3.7
Retail	2.1
Telecommunications	4.6

First National Bank Customer Service vs. Competitors

Compared to its competitors, First National Bank's Customer Service score is rated right above Huntington National Bank, and is preceded by Summit Financial Group.

COMPANY		Customer Service Score
	Summit Financial Group	5/5
	First National Bank	3.9/5
	Huntington National Bank	3/5
	KeyBank	2.4/5
	First Commonwealth Bank	2/5
	Citizens Financial Group	1.7/5
	Aye Finance	N/A
	Wesleyan	N/A

Unlock First National Bank Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full First National Bank Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, First National Bank's Customer Service score is rated right above Stripe, and is preceded by Mastercard.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	First National Bank	3.9/5
	Stripe	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5

Unlock First National Bank Customer Service vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full First National Bank Customer Service vs. Companies in Banking and Financial Services data and gain insights into your customers today.

First National Bank as an Employer

4.6/5

First National Bank has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of First National Bank

Vincent Delie Jr.

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

First National Bank scored a 46 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of First National Bank would recommend the brand to a friend. ENPS measures how likely First National Bank employees would recommend working at First National Bank to a friend.

Net Promoter Score

NPS Score

66%	Promoters
14%	Passive
20%	Detractors

Employee Net Promoter Score

eNPS Score

73%	Promoters
17%	Passive
10%	Detractors

Global Ranking Snapshot

First National Bank is ranked #992 in the Global Top 100 Brands. It ranks just behind J.M. Smucker Company and just ahead of New Balance.

RANK			INDUSTRY
990	Burlington Coat Factory	Thomas Kingsbury	Retail
991	J.M. Smucker Company	Mark Smucker	Consumer Goods
992	First National Bank	Vincent Delie Jr.	Banking and Financial Services
993	New Balance	Robert DeMartini	Fashion and Beauty
994	Sitetracker	Giuseppe Incitti	Tech
995	McCormick & Company	Lawrence Kurzius	Food and Beverages
996	Nando's	Geoff Whyte	Food and Beverages