16
NPS
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Sitetracker is ranked #326 in Tech Brands
Sitetracker is ranked #326 in Tech Brands
About Sitetracker's Brand
Sitetracker powers the successful deployment of critical infrastructure. Customers include Ericsson, Nokia, Fortis, Alphabet, and British Telecom. Sitetracker’s brand is ranked #994 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sitetracker. When compared to other organizations within the Tech industry, Sitetracker is ranked #326.
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Sitetracker Ranking
- #326 in Tech
Sitetracker NPS
Sitetracker's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Sitetracker's customers would recommend using the product based on a scale of -100 to 100.
Sitetracker Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
Sitetracker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 30 | Jan 2022 | 30 |
Feb 2022 22 | Feb 2022 | 22 |
Mar 2022 27 | Mar 2022 | 27 |
Sep 2022 31 | Sep 2022 | 31 |
Mar 2023 22 | Mar 2023 | 22 |
May 2023 28 | May 2023 | 28 |
Nov 2023 35 | Nov 2023 | 35 |
Jan 2024 36 | Jan 2024 | 36 |
Mar 2024 29 | Mar 2024 | 29 |
Oct 2024 25 | Oct 2024 | 25 |
Jan 2025 20 | Jan 2025 | 20 |
Sep 2025 14 | Sep 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sitetracker NPS by Gender
Sitetracker's NPS was rated 50 by Male customers on Comparably.
Male
50
Sitetracker's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Sitetracker's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sitetracker NPS by Ethnicity
Sitetracker's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Sitetracker NPS by Usage
Sitetracker's NPS was rated 34 points by customers who have used Sitetracker's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Sitetracker NPS vs Companies in Tech
In the Tech industry, Sitetracker's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Zoom Video Communications | 44 |
 | Netflix | 43 |
 | 42 | |
 | ROBLOX | 38 |
 | Peloton | 31 |
 | Sitetracker | 16 |
Sitetracker Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Sitetracker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sitetracker Customer Loyalty Score by Gender
Sitetracker's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sitetracker.
Male
78%
Yes
Female
N/A
Yes
Sitetracker Customer Loyalty Score by Ethnicity
Sitetracker's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sitetracker.
100
out of 100
Asian or Pacific Islander
Sitetracker Customer Loyalty Score by Usage
Sitetracker's Customer Loyalty score was rated 70% by customers who have used Sitetracker's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sitetracker Customer Loyalty Score by Industry
Sitetracker's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Customer Loyalty for Other Tech Brands
In the Tech industry, Sitetracker's Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| 87% | |
| Spotify | 87% |
| Apple | 86% |
| Zoom Video Communications | 84% |
| Peloton | 82% |
| Sitetracker | 74% |
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Sitetracker Product Quality
3.8/5
Sitetracker has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Sitetracker Product Information
Sitetracker’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sitetracker's product the highest.
- Website
- http://www.sitetracker.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into Sitetracker Product Quality
Sitetracker's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Sitetracker's Product Quality.
Ranked Sitetracker Product Quality the Highest
Sitetracker Product Quality Score by Gender
Sitetracker's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sitetracker.
Male
4.5/5
Female
N/A
Sitetracker Product Quality Score by Ethnicity
Sitetracker's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sitetracker.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Sitetracker Product Quality Score by Usage
Sitetracker's Product Quality score was rated 4.6 stars by customers who have used Sitetracker's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sitetracker Product Quality Score by Industry
Sitetracker's Product Quality score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Product Quality for Other Tech Brands
In the Tech industry, Sitetracker's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Zoom Video Communications | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| 4.1/5 | |
| Peloton | 4/5 |
| ROBLOX | 4/5 |
| Sitetracker | 3.8/5 |
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Sitetracker Pricing
Sitetracker ROI & Value For Money
3.5/5
Sitetracker has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Sitetracker Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sitetracker ROI
Sitetracker's ROI score was rated highest by Male customers.
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Ranked Sitetracker ROI the Highest
Sitetracker ROI Score by Gender
Sitetracker's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sitetracker.
Male
4.2/5
Female
N/A
Sitetracker ROI Score by Ethnicity
Sitetracker's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sitetracker.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Sitetracker ROI Score by Usage
Sitetracker's ROI score was rated 4.1 stars by customers who have used Sitetracker's products/services for Less than 1 Year.
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Sitetracker ROI Score by Industry
Sitetracker's ROI score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ROI for Other Tech Brands
In the Tech industry, Sitetracker's ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
| Zoom Video Communications | 4.1/5 |
| 4/5 | |
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| ROBLOX | 3.8/5 |
| Sitetracker | 3.5/5 |
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Sitetracker Customer Satisfaction (CSAT)
Sitetracker Customer Satisfaction (CSAT) Score
79 / 100
Sitetracker has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sitetracker Customer Satisfaction
Sitetracker's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Sitetracker's Customer Satisfaction.
Ranked Sitetracker Customer Satisfaction the Highest
Sitetracker Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Sitetracker's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sitetracker.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Customer Satisfaction for Other Tech Brands
In the Tech industry, Sitetracker's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| 81% | |
| Sitetracker | 79% |
| Zoom Video Communications | 74% |
| ROBLOX | 73% |
| Peloton | 63% |
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Sitetracker Customer Service
3.6/5
Sitetracker has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Sitetracker's Customer Service
Address
483 Bloomfield Ave, Palo Alto, CA 07042
Website
http://www.sitetracker.com
Phone Number
+1 (929) 430-3304
Sitetracker's Social Links
Quick Insights into Sitetracker Customer Service
Sitetracker's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked Sitetracker Customer Service the Highest
Sitetracker Customer Service Score by Gender
Sitetracker's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Sitetracker Customer Service Score by Ethnicity
Sitetracker's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sitetracker.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Sitetracker Customer Service Score by Usage
Sitetracker's Customer Service score was rated 3.1 stars by customers who have used Sitetracker's products/services for Less than 1 Year.
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Sitetracker Customer Service Score by Industry
Sitetracker's Customer Service score was rated 3.1 stars by Tech industry customers.
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Customer Service for Other Tech Brands
In the Tech industry, Sitetracker's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| 4/5 | |
| Zoom Video Communications | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| Sitetracker | 3.6/5 |
| ROBLOX | 3.6/5 |
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Sitetracker as an Employer
4.9/5
Sitetracker has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sitetracker scored a 16 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Sitetracker would recommend the brand to a friend. ENPS measures how likely Sitetracker employees would recommend working at Sitetracker to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 79% | Promoters |
|---|---|
| 14% | Passive |
| 7% | Detractors |
Global Ranking Snapshot
Sitetracker is ranked #994 in the Global Top 100 Brands. It ranks just behind New Balance and just ahead of McCormick & Company.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
992 |  | First National Bank |  | Vincent Delie Jr. | Banking and Financial Services |
993 |  | New Balance |  | Robert DeMartini | Fashion and Beauty |
994 | | Sitetracker | | Giuseppe Incitti | Tech |
995 |  | McCormick & Company |  | Lawrence Kurzius | Food and Beverages |
996 |  | Nando's |  | Geoff Whyte | Food and Beverages |
997 |  | Galderma |  | Stuart Raetzman | Health and Wellness |
998 |  | Taylor Farms |  | Bruce Taylor | Food and Beverages |
Tech Ranking Snapshot
Sitetracker is ranked #326 in the Tech Industry. It ranks just behind Wix.com and just ahead of Avanade.
| RANK | COMPANY | Location | |
|---|---|---|---|
324 |  | Planned Parenthood | New York City, NY |
325 |  | Wix.com | |
326 | | Sitetracker | Palo Alto, CA |
327 |  | Avanade | Seattle, WA |
