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Wix.com is

Ranked

#325

Tech Brands

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Wix.com

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Wix.com

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Wix.com is ranked #325 in Tech Brands

About Wix.com's Brand

Wix serves businesses of all sizes, professional designers, developers, and communities, to provide them with all the tools they need to be successful online. Wix.com’s brand is ranked #989 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Wix.com. When compared to other organizations within the Tech industry, Wix.com is ranked #325. Among its major competitors, Wix.com is ranked in 5th place for NPS while WordPress is 1st, and Automattic is 2nd.Their current market cap is $16.70B

Brand at a Glance

79%

Customer Loyalty

3.7/5

Product Quality

3.5/5

Pricing

3.4/5

Customer Service

Wix.com Ranking

^#989 in Global Best Brands
^#325 in Tech
^#3 / 4 of its competitors

Wix.com NPS

Wix.com's Net Promoter Score (NPS) is a 23 with 55% Promoters, 13% Passives, and 32% Detractors. Net Promoter Score tracks whether Wix.com's customers would recommend using the product based on a scale of -100 to 100.

Wix.com Overall NPS

NPS

55%	Promoters
13%	Passives
32%	Detractors

Wix.com NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 29	Jun 2024	29
Jul 2024 29	Jul 2024	29
Aug 2024 29	Aug 2024	29
Sep 2024 30	Sep 2024	30
Dec 2024 28	Dec 2024	28
Jan 2025 26	Jan 2025	26
Feb 2025 25	Feb 2025	25
Mar 2025 23	Mar 2025	23
Jun 2025 23	Jun 2025	23
Aug 2025 23	Aug 2025	23
Nov 2025 23	Nov 2025	23
Dec 2025 23	Dec 2025	23

How Other Brands Compare

Wix.com is ranked third for NPS among its competitors. Shopify and Squarespace come in first and second, with GoDaddy coming in at #4. Among those competitors, it is the second most valued company behind Shopify.

	Wix.com	Shopify	GoDaddy	Squarespace
Global Ranking	#989	#50	#237	#434
NPS	23	33	-35	29
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$16.70B	$139.10B	$13.16B	$1.70B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Wix.com NPS by Gender

Male customers rated Wix.com's NPS 33 points higher than Female customers.

Male

Wix.com's NPS was rated 19 by Male customers on Comparably.

52%

Promoters

15%

Passives

33%

Detractors

Female

-14

Wix.com's NPS was rated -14 by Female customers on Comparably.

41%

Promoters

Passives

55%

Detractors

Wix.com NPS by Ethnicity

Wix.com's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -35	Caucasian	-35
Hispanic or Latino -34	Hispanic or Latino	-34
African American/Black -34	African American/Black	-34
Asian or Pacific Islander 57	Asian or Pacific Islander	57
Other -12	Other	-12

Wix.com NPS by Age

Wix.com's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

66%

17%

26-30

62%

13%

25%

31-35

45%

14%

41%

36-40

71%

21%

41-45

43%

14%

43%

46-50

67%

33%

51-55

14%

86%

56-60

25%

50%

61-65

100%

66+

25%

75%

Wix.com NPS by Usage

Wix.com's NPS was rated the highest by customers who have used Wix.com's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 18	Less than 1 Year	18
1 to 2 Years 20	1 to 2 Years	20
2 to 5 Years 25	2 to 5 Years	25
5 to 10 Years -20	5 to 10 Years	-20
Over 10 Years 34	Over 10 Years	34

Wix.com NPS vs. Competitors

Compared to its competitors, Wix.com's NPS is rated right above Weebly, and is preceded by Squarespace.

COMPANY		NPS Score
	WordPress	53
	Automattic	46
	Shopify	33
	Squarespace	29
	Wix.com	23
	Weebly	11
	Mono solutions	N/A
	GoDaddy	-35
	Newfold Digital	-43

Wix.com NPS vs Companies in Tech

In the Tech industry, Wix.com's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	Wix.com	23

Wix.com Customer Reviews

Out of the 19 Wix.com customer reviews 8 were positive and 11 were constructive. Wix.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Wix.com Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Wix.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79%

21%

Wix.com Customer Loyalty Score by Gender

Male customers rated Wix.com's Customer Loyalty score 8% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Wix.com.

Male

83%

Yes

Female

75%

Yes

Wix.com Customer Loyalty Score by Ethnicity

Wix.com's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wix.com.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Wix.com Customer Loyalty Score by Age

Wix.com's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Wix.com.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 85%	18-25	85%
26-30 78%	26-30	78%
31-35 88%	31-35	88%
36-40 81%	36-40	81%
41-45 74%	41-45	74%
46-50 85%	46-50	85%
51-55 49%	51-55	49%
56-60 100%	56-60	100%
61-65 40%	61-65	40%
66+ 78%	66+	78%

Wix.com Customer Loyalty Score by Usage

Wix.com's Customer Loyalty score was rated the highest by customers who have used Wix.com's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	78%
1 to 2 Years	69%
2 to 5 Years	81%
5 to 10 Years	100%
Over 10 Years	70%

Wix.com Customer Loyalty Score by Industry

Wix.com's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	69%
Accounting	100%
Fashion and Beauty	78%
Architecture and Planning	74%
Arts and Entertainment	82%
Banking and Financial Services	70%
Business and Consumer Services	100%
Consumer Services	100%
Marketing, Advertising and Research	87%

Wix.com Customer Loyalty vs. Competitors

Compared to its competitors, Wix.com's Customer Loyalty score is rated right above Shopify, and is preceded by Automattic.

COMPANY		Customer Loyalty Score
	WordPress	100%
	Automattic	91%
	Wix.com	79%
	Shopify	75%
	Weebly	75%
	GoDaddy	75%
	Newfold Digital	70%
	Squarespace	69%
	Mono solutions	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, Wix.com's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	Wix.com	79%

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Wix.com Product Quality

3.7/5

Wix.com has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Wix.com Product Information

Wix.com serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Wix.com supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Wix.com’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Wix.com's product the highest. Reviewers from the Tech industry rated Wix.com the lowest at 4.

Website: http://www.Wix.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Ecommerce and Marketplaces

SaaS

Languages Supported

English

French

German

Portuguese

Spanish

Japanese

Italian

Russian

Product Type

eCommerce Software

Content Management System (CMS) Software

Web Design Software

Website Builder Software

Search Marketing Software

Landing Page Software

Blog Software

Quick Insights into Wix.com Product Quality

Wix.com's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 61-65.

Sign Up to unlock insights into how customers have ranked Wix.com's Product Quality.

Ranked Wix.com Product Quality the Highest

Business and Consumer Services	4.6
18-25	4.1
Asian or Pacific Islander	4

Ranked Wix.com Product Quality the Lowest

Fashion and Beauty	2.5
Hispanic or Latino	2
61-65	1.6

Wix.com Product Quality Score by Gender

Male customers rated Wix.com's Product Quality score 0.7 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Wix.com.

Male

3.6/5

Female

2.9/5

Wix.com Product Quality Score by Ethnicity

Wix.com's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wix.com.

Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.3	Other	3.3

Wix.com Product Quality Score by Age

Wix.com's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Wix.com.

Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.7	26-30	3.7
31-35 3.6	31-35	3.6
36-40 3.8	36-40	3.8
41-45 3.2	41-45	3.2
46-50 3.3	46-50	3.3
51-55 2.5	51-55	2.5
56-60 3.2	56-60	3.2
61-65 1.6	61-65	1.6
66+ 2.5	66+	2.5

Wix.com Product Quality Score by Usage

Wix.com's Product Quality score was rated the highest by customers who have used Wix.com's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.7
2 to 5 Years	3.4
5 to 10 Years	3.6
Over 10 Years	3.5

Wix.com Product Quality Score by Industry

Wix.com's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	4
Accounting	4.5
Fashion and Beauty	2.5
Architecture and Planning	4.5
Arts and Entertainment	3.4
Banking and Financial Services	3.7
Business and Consumer Services	4.6
Consumer Services	4.3
Education	3.6
Healthcare, Hospitals and Medicine	3.1
Marketing, Advertising and Research	4.4
Non-Profit	3
Retail	3
Content	4.2
Sports & Entertainment	4.4

Wix.com Product Quality vs. Competitors

Compared to its competitors, Wix.com's Product Quality score is rated right above Weebly, and is preceded by Squarespace.

COMPANY		Product Quality Score
	WordPress	4.4/5
	Automattic	4.2/5
	Shopify	4/5
	Squarespace	4/5
	Wix.com	3.7/5
	Weebly	3.6/5
	Newfold Digital	2.8/5
	GoDaddy	2.2/5
	Mono solutions	N/A

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Product Quality for Other Tech Brands

In the Tech industry, Wix.com's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	Wix.com	3.7/5

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Wix.com Pricing

Wix.com ROI & Value For Money

3.5/5

Wix.com has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Wix.com's overall ROI score rated by its users and customers.

Wix.com Pricing Plans

Wix.com has a pricing structure that accommodates small, medium, and large businesses. Starting from €4.50/month, Wix.com uses a subscription model and offers the following: Connect Domain: €4.50/month, Combo: €8.50/month, and Unlimited: €12.50/month.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Wix.com.

Who Uses Wix.com?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Wix.com ROI

Wix.com's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 61-65.

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Ranked Wix.com ROI the Highest

Accounting	4.6
Asian or Pacific Islander	4.1
18-25	3.8

Ranked Wix.com ROI the Lowest

Female	2.6
Hispanic or Latino	2
61-65	1.5

Wix.com ROI Score by Gender

Male customers rated Wix.com's ROI score 0.7 stars higher than Female customers.

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Male

3.3/5

Female

2.6/5

Wix.com ROI Score by Ethnicity

Wix.com's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wix.com.

Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3	Other	3

Wix.com ROI Score by Age

Wix.com's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Wix.com.

Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.7	26-30	3.7
31-35 3.5	31-35	3.5
36-40 3.6	36-40	3.6
41-45 2.6	41-45	2.6
46-50 3.2	46-50	3.2
51-55 2.2	51-55	2.2
56-60 2.9	56-60	2.9
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

Wix.com ROI Score by Usage

Wix.com's ROI score was rated the highest by customers who have used Wix.com's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.4
2 to 5 Years	3
5 to 10 Years	2.7
Over 10 Years	3.5

Wix.com ROI Score by Industry

Wix.com's ROI score was rated the highest by Accounting industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	3.5
Accounting	4.6
Fashion and Beauty	2.6
Architecture and Planning	4.3
Arts and Entertainment	2.6
Banking and Financial Services	3.8
Business and Consumer Services	4.5
Consumer Services	3.7
Education	3.6
Healthcare, Hospitals and Medicine	3.6
Marketing, Advertising and Research	4
Non-Profit	3.3
Retail	3.2
Sports & Entertainment	4.4

Wix.com Pricing vs. Competitors

Compared to its competitors, Wix.com's ROI score is rated right above Newfold Digital, and is preceded by Weebly.

COMPANY		Pricing Score
	WordPress	4.4/5
	Squarespace	4.1/5
	Automattic	4/5
	Shopify	4/5
	Weebly	3.6/5
	Wix.com	3.5/5
	Newfold Digital	2.7/5
	GoDaddy	2/5
	Mono solutions	N/A

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ROI for Other Tech Brands

In the Tech industry, Wix.com's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5
	Wix.com	3.5/5

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Wix.com Customer Satisfaction (CSAT)

Wix.com Customer Satisfaction (CSAT) Score

51 / 100

Wix.com has an overall Customer Satisfaction score of 51 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	33%
Satisfied	18%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	8%
Very Dissatisfied	32%

Very Satisfied

33%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

32%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Wix.com Customer Satisfaction

Wix.com's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.

Sign Up to unlock insights into how customers have ranked Wix.com's Customer Satisfaction.

Ranked Wix.com Customer Satisfaction the Highest

Asian or Pacific Islander	83%
Consumer Services	75%
18-25	67%

Ranked Wix.com Customer Satisfaction the Lowest

Arts and Entertainment	25%
61-65	0%
African American/Black	0%

Wix.com Customer Satisfaction Score by Gender

Male customers rated Wix.com's Customer Satisfaction score 3 points higher than Female customers.

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49 / 100

Male

	Very Satisfied	30%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	4%
	Very Dissatisfied	44%

46 / 100

Female

	Very Satisfied	29%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	0%
	Very Dissatisfied	50%

Wix.com Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Wix.com's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.

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44 / 100

Very Satisfied	25%
Satisfied	19%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	3%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

CSAT according to Hispanic or Latino

Wix.com's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

CSAT according to African American/Black

Wix.com's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

67%

CSAT according to Asian or Pacific Islander

Wix.com's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.

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83 / 100

Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Wix.com's Customer Satisfaction (CSAT) score was rated 49% according to Other users and customers.

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49 / 100

Very Satisfied	38%
Satisfied	11%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	38%

Very Satisfied

38%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

38%

Wix.com Customer Satisfaction Score by Age

Wix.com's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

67%

26-30

33%

31-35

62%

36-40

62%

41-45

33%

46-50

50%

51-55

20%

56-60

50%

61-65

66+

25%

Wix.com Customer Satisfaction Score by Usage

Wix.com's Customer Satisfaction score was rated the highest by customers who have used Wix.com's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	36
1 to 2 Years	62
2 to 5 Years	43
5 to 10 Years	34

Wix.com Customer Satisfaction Score by Industry

Wix.com's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Wix.com Customer Satisfaction Score by Industry",
	"text": "Wix.com's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 55,
			"stars": 0,
			"csatScore": 55,
			"text": "Wix.com's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 55
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Wix.com's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Wix.com's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Wix.com's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Wix.com's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 75
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Wix.com's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Tech	55
Fashion and Beauty	33
Arts and Entertainment	25
Banking and Financial Services	67
Consumer Services	75
Marketing, Advertising and Research	67

Wix.com Customer Satisfaction vs. Competitors

Compared to its competitors, Wix.com's Customer Satisfaction score is rated right above Newfold Digital, and is preceded by Shopify.

COMPANY		Customer Satisfaction (CSAT) Score
	WordPress	100%
	Automattic	84%
	Shopify	78%
	Wix.com	51%
	Newfold Digital	50%
	Squarespace	20%
	GoDaddy	16%
	Weebly	9%
	Mono solutions	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Wix.com's Customer Satisfaction score is rated right below Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	64%
	Wix.com	51%

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Wix.com Customer Service

3.4/5

Wix.com has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Wix.com's Customer Service

Address

40 Namal, Israel

Website

http://www.Wix.com

Phone Number

7032206707

Wix.com's Social Links

Quick Insights into Wix.com Customer Service

Wix.com's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 61-65.

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Ranked Wix.com Customer Service the Highest

Business and Consumer Services	4.5
Asian or Pacific Islander	4
18-25	3.8

Ranked Wix.com Customer Service the Lowest

Arts and Entertainment	2.1
Hispanic or Latino	2
61-65	1.5

Wix.com Customer Service Score by Gender

Male customers rated Wix.com's Customer Service score 0.7 stars higher than Female customers.

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Male

3.4/5

Female

2.7/5

Wix.com Customer Service Score by Ethnicity

Wix.com's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 2.8	Other	2.8

Wix.com Customer Service Score by Age

Wix.com's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 3.7	26-30	3.7
31-35 3.7	31-35	3.7
36-40 3.8	36-40	3.8
41-45 2.8	41-45	2.8
46-50 3.1	46-50	3.1
51-55 2	51-55	2
56-60 2.6	56-60	2.6
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

Wix.com Customer Service Score by Usage

Wix.com's Customer Service score was rated the highest by customers who have used Wix.com's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.6
2 to 5 Years	3.1
5 to 10 Years	2.7
Over 10 Years	3.3

Wix.com Customer Service Score by Industry

Wix.com's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4
Accounting	4.4
Fashion and Beauty	2.4
Architecture and Planning	4
Arts and Entertainment	2.1
Banking and Financial Services	3.3
Business and Consumer Services	4.5
Consumer Services	3.4
Marketing, Advertising and Research	4

Wix.com Customer Service vs. Competitors

Compared to its competitors, Wix.com's Customer Service score is rated right above Newfold Digital, and is preceded by WordPress.

COMPANY		Customer Service Score
	Automattic	4/5
	Shopify	4/5
	Squarespace	3.9/5
	WordPress	3.8/5
	Wix.com	3.4/5
	Newfold Digital	2.7/5
	Weebly	2.4/5
	GoDaddy	1.6/5
	Mono solutions	N/A

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Customer Service for Other Tech Brands

In the Tech industry, Wix.com's Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5
	Wix.com	3.4/5

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Wix.com as an Employer

4.6/5

Wix.com has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Wix.com

Avishai Abrahami

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Wix.com scored a 23 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Wix.com would recommend the brand to a friend. ENPS measures how likely Wix.com employees would recommend working at Wix.com to a friend.

Net Promoter Score

NPS Score

55%	Promoters
13%	Passive
32%	Detractors

Employee Net Promoter Score

eNPS Score

65%	Promoters
15%	Passive
20%	Detractors

Global Ranking Snapshot

Wix.com is ranked #989 in the Global Top 100 Brands. It ranks just behind Mondelez International North America and just ahead of Burlington Coat Factory.

RANK			INDUSTRY
987	Reliance	Mukesh Ambani	Energy and Manufacturing
988	Mondelez International North America	Dirk van de Put	Food and Beverages
989	Wix.com	Avishai Abrahami	Tech
990	Burlington Coat Factory	Thomas Kingsbury	Retail
991	J.M. Smucker Company	Mark Smucker	Consumer Goods
992	First National Bank	Vincent Delie Jr.	Banking and Financial Services
993	New Balance	Robert DeMartini	Fashion and Beauty