53
NPS
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Brand Page
WordPress
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About WordPress' Brand
WordPress.com is the easiest way to create a free website or blog. It’s a powerful hosting platform that grows with you.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
3.8/5
Customer Service
WordPress NPS
WordPress's Net Promoter Score (NPS) is a 53 with 72% Promoters, 9% Passives, and 19% Detractors. Net Promoter Score tracks whether WordPress's customers would recommend using the product based on a scale of -100 to 100.
WordPress Overall NPS
| 72% | Promoters |
|---|---|
| 9% | Passives |
| 19% | Detractors |
WordPress NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 54 | Aug 2020 | 54 |
Jan 2023 53 | Jan 2023 | 53 |
Apr 2024 53 | Apr 2024 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WordPress NPS by Usage
WordPress's NPS was rated the highest by customers who have used WordPress's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 46 | 2 to 5 Years | 46 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
WordPress Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WordPress users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WordPress Product Quality
4.4/5
WordPress has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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WordPress Product Information
WordPress serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. WordPress supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
WordPress’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WordPress's product the highest.
- Website
- https://wordpress.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Productivity
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Shopping Cart Software
Content Management System (CMS) Software
Development Tools Software
Publishing Software
Website Builder Software
Quick Insights into WordPress Product Quality
WordPress's Product Quality score was rated highest by customers who have used WordPress's products/services for 5 to 10 Years, and rated lowest by customers who have used WordPress's products/services for Less than 1 Year.
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Ranked WordPress Product Quality the Highest
Ranked WordPress Product Quality the Lowest
WordPress Product Quality Score by Usage
WordPress's Product Quality score was rated the highest by customers who have used WordPress's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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WordPress Product Quality Score by Industry
WordPress's Product Quality score was rated 4.6 stars by both Marketing, Advertising and Research and Tech industry customers.
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WordPress Pricing
WordPress ROI & Value For Money
4.4/5
WordPress has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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WordPress Pricing Plans
WordPress has a pricing structure that accommodates small, medium, and large businesses. Starting from €4/month, WordPress uses a subscription model and offers the following: Personal plan: €4/month (billed yearly) with 6GB of storage and a custom domain name., Premium plan: €8/month (billed yearly) with 13GB of storage, a custom domain name, and monetization options., and Business plan: €25/month (billed yearly) with unlimited storage space, a custom domain name, and a range of additional features including plugins. For the users that are not ready to commit yet, WordPress also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Sports & Entertainment industry think that they had the lowest ROI from WordPress.
Who Uses WordPress?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into WordPress ROI
WordPress's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Sports & Entertainment industry.
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Ranked WordPress ROI the Highest
Ranked WordPress ROI the Lowest
WordPress ROI Score by Industry
WordPress's ROI score was rated the highest by Education industry customers, and the lowest by Sports & Entertainment industry customers.
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WordPress Customer Satisfaction (CSAT)
WordPress Customer Satisfaction (CSAT) Score
100 / 100
WordPress has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WordPress Customer Service
3.8/5
WordPress has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About WordPress's Customer Service
Address
San Francisco, CA United States of America
Website
https://wordpress.com/
WordPress as an Employer
3.5/5
WordPress has a 3.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
WordPress scored a 53 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of WordPress would recommend the brand to a friend. ENPS measures how likely WordPress employees would recommend working at WordPress to a friend.
Net Promoter Score
53
NPS Score
| 72% | Promoters |
|---|---|
| 9% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
