11
NPS
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Weebly
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About Weebly's Brand
Weebly is a platform for e-commerce, websites and integrated marketing for creative entrepreneurs and small business owners. Among its major competitors, Weebly is ranked in 7th place for NPS while PageCloud is 1st, and WordPress is 2nd.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
2.4/5
Customer Service
Weebly Ranking
- #3 / 4 of its competitors
Weebly NPS
Weebly's Net Promoter Score (NPS) is a 11 with 50% Promoters, 11% Passives, and 39% Detractors. Net Promoter Score tracks whether Weebly's customers would recommend using the product based on a scale of -100 to 100.
Weebly Overall NPS
| 50% | Promoters |
|---|---|
| 11% | Passives |
| 39% | Detractors |
Weebly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 26 | Jan 2022 | 26 |
Jul 2022 24 | Jul 2022 | 24 |
Oct 2022 23 | Oct 2022 | 23 |
Jan 2023 21 | Jan 2023 | 21 |
Feb 2023 19 | Feb 2023 | 19 |
Sep 2023 17 | Sep 2023 | 17 |
Jul 2024 18 | Jul 2024 | 18 |
Nov 2024 16 | Nov 2024 | 16 |
Jan 2025 14 | Jan 2025 | 14 |
Feb 2025 14 | Feb 2025 | 14 |
Jul 2025 12 | Jul 2025 | 12 |
Nov 2025 11 | Nov 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weebly NPS by Gender
Weebly's NPS was rated -67 by Female customers on Comparably.
Female
-67
Weebly's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Male
N/A
Weebly's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Weebly NPS by Ethnicity
Weebly's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Weebly NPS by Usage
Weebly's NPS was rated the highest by customers who have used Weebly's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 30 | 1 to 2 Years | 30 |
2 to 5 Years 21 | 2 to 5 Years | 21 |
5 to 10 Years 13 | 5 to 10 Years | 13 |
Weebly Customer Reviews
Out of the 2 Weebly customer reviews 0 were positive and 2 were constructive. Weebly customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Weebly Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Weebly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Weebly Customer Loyalty Score by Gender
Weebly's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Weebly Customer Loyalty Score by Ethnicity
Weebly's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Weebly.
100
out of 100
Caucasian
Weebly Customer Loyalty Score by Usage
Weebly's Customer Loyalty score was rated 70% by customers who have used Weebly's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Weebly Customer Loyalty Score by Industry
Weebly's Customer Loyalty score was rated 78% by Education industry customers.
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Weebly Customer Loyalty vs. Competitors
Compared to its competitors, Weebly's Customer Loyalty score is rated right above Strikingly, and is preceded by Wix.com.
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Weebly Product Quality
3.6/5
Weebly has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Weebly Product Information
Weebly serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Weebly supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Weebly’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Weebly's product the highest. Reviewers from the Education industry rated Weebly the lowest at 3.3.
- Website
- http://www.weebly.com/
- Company Size
- 201-500 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Mobile App
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Russian
Swedish
Polish
Danish
Norwegian
Product Type
eCommerce Software
Content Management System (CMS) Software
Web Design Software
Website Builder Software
Blog Software
Quick Insights into Weebly Product Quality
Weebly's Product Quality score was rated highest by customers from the Non-Profit industry, and rated lowest by customers who have used Weebly's products/services for 5 to 10 Years.
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Ranked Weebly Product Quality the Highest
Ranked Weebly Product Quality the Lowest
Weebly Product Quality Score by Gender
Weebly's Product Quality score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Weebly Product Quality Score by Ethnicity
Weebly's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Weebly.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Weebly Product Quality Score by Usage
Weebly's Product Quality score was rated the highest by customers who have used Weebly's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Weebly Product Quality Score by Industry
Weebly's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Education industry customers.
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Weebly Product Quality vs. Competitors
Compared to its competitors, Weebly's Product Quality score is rated right above Strikingly, and is preceded by Wix.com.
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Weebly Pricing
Weebly ROI & Value For Money
3.6/5
Weebly has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Weebly Pricing Plans
Weebly has a pricing structure that accommodates small and medium businesses. Starting from $4/month, Weebly uses a subscription model and offers the following: Starter: $4/month, Pro: $8/month, and Business: $25/month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Education industry think that they had the lowest ROI from Weebly.
Who Uses Weebly?
Small Businesses
Medium Businesses
Quick Insights into Weebly ROI
Weebly's ROI score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Education industry.
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Ranked Weebly ROI the Highest
Ranked Weebly ROI the Lowest
Weebly ROI Score by Gender
Weebly's ROI score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
Weebly ROI Score by Ethnicity
Weebly's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Weebly.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Weebly ROI Score by Usage
Weebly's ROI score was rated 1.5 stars by customers who have used Weebly's products/services for 5 to 10 Years.
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Weebly ROI Score by Industry
Weebly's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Education industry customers.
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Weebly Pricing vs. Competitors
Compared to its competitors, Weebly's ROI score is rated right above Wix.com, and is preceded by Netlify.
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Weebly Customer Satisfaction (CSAT)
Weebly Customer Satisfaction (CSAT) Score
9 / 100
Weebly has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
27%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Weebly Customer Satisfaction
Weebly's Customer Satisfaction score was rated highest by customers who have used Weebly's products/services for 5 to 10 Years.
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Ranked Weebly Customer Satisfaction the Highest
Weebly Customer Satisfaction Score by Gender
Weebly's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Weebly.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Weebly Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Weebly's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Weebly.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Weebly Customer Satisfaction Score by Usage
Weebly's Customer Satisfaction score was rated 0 points by customers who have used Weebly's products/services for 5 to 10 Years.
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Weebly Customer Satisfaction Score by Industry
Weebly's Customer Satisfaction score was rated 0 points by Education industry customers.
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"title": "Weebly Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
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}Weebly Customer Satisfaction vs. Competitors
Compared to its competitors, Weebly's Customer Satisfaction score is rated right above PageCloud, and is preceded by Strikingly.
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Weebly Customer Service
2.4/5
Weebly has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Weebly's Customer Service
Address
460 Bryant Street, San Francisco, CA 94107
Website
http://www.weebly.com/
Phone Number
+1-844-493-3259
Weebly's Social Links
Quick Insights into Weebly Customer Service
Weebly's Customer Service score was rated highest by customers from the Education industry.
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Ranked Weebly Customer Service the Highest
Weebly Customer Service Score by Gender
Weebly's Customer Service score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Weebly Customer Service Score by Ethnicity
Weebly's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Weebly.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Weebly Customer Service Score by Usage
Weebly's Customer Service score was rated 1.5 stars by customers who have used Weebly's products/services for 5 to 10 Years.
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Weebly Customer Service Score by Industry
Weebly's Customer Service score was rated 2.1 stars by Education industry customers.
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Weebly Customer Service vs. Competitors
Compared to its competitors, Weebly's Customer Service score is rated right below Strikingly.
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Weebly as an Employer
2.8/5
Weebly has a 2.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Weebly scored a 11 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Weebly would recommend the brand to a friend. ENPS measures how likely Weebly employees would recommend working at Weebly to a friend.
Net Promoter Score
11
NPS Score
| 50% | Promoters |
|---|---|
| 11% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
