40
NPS
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Netlify
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About Netlify's Brand
Netlify builds, deploys and host static websites and apps. Among its major competitors, Netlify is ranked in 3rd place for NPS while Flywheel is 1st, and GitHub is 2nd.Their current valuation is $300.00M
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Netlify Ranking
- #3 / 4 of its competitors
Netlify NPS
Netlify's Net Promoter Score (NPS) is a 40 with 40% Promoters, 60% Passives, and 0% Detractors. Net Promoter Score tracks whether Netlify's customers would recommend using the product based on a scale of -100 to 100.
Netlify Overall NPS
| 40% | Promoters |
|---|---|
| 60% | Passives |
| 0% | Detractors |
Netlify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
May 2022 50 | May 2022 | 50 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2023 25 | Jul 2023 | 25 |
Dec 2023 40 | Dec 2023 | 40 |
How Other Brands Compare
Netlify is ranked third for NPS among its competitors. Flywheel and GitHub come in first and second, with ArtVersion coming in at #4. Among those competitors, it is the third most valued company.
Netlify |  GitHub |  Flywheel |  ArtVersion | |
| Global Ranking | #- | #313 | #- | #- |
| NPS | 40 | 50 | 100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $300.00M | - | $300.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netlify Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Netlify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Netlify Customer Loyalty vs. Competitors
Compared to its competitors, Netlify's Customer Loyalty score is rated right below GitHub.
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Netlify Product Quality
3.8/5
Netlify has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Netlify Product Information
Netlify’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.netlify.com
- Company Size
- 1-10 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Productivity
SaaS
Netlify Product Quality vs. Competitors
Compared to its competitors, Netlify's Product Quality score is rated right below GitHub.
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Netlify Pricing
Netlify ROI & Value For Money
3.6/5
Netlify has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Netlify Pricing vs. Competitors
Compared to its competitors, Netlify's ROI score is rated right below GitHub.
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Netlify Customer Satisfaction (CSAT)
Netlify Customer Satisfaction (CSAT) Score
100 / 100
Netlify has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Netlify Customer Satisfaction vs. Competitors
Compared to its competitors, Netlify's Customer Satisfaction score is rated right above GitHub.
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Netlify Customer Service
3.6/5
Netlify has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Netlify's Customer Service
Address
San Francisco, CA
Website
http://www.netlify.com
Netlify Customer Service vs. Competitors
Compared to its competitors, Netlify's Customer Service score is rated right below GitHub.
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Netlify as an Employer
4.3/5
Netlify has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Netlify scored a 40 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Netlify would recommend the brand to a friend. ENPS measures how likely Netlify employees would recommend working at Netlify to a friend.
Net Promoter Score
40
NPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
