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GitHub is
Ranked
#84
in
Tech Brands
Brand Page
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GitHub is ranked #84 in Tech Brands

About GitHub's Brand

GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world. GitHub’s brand is ranked #313 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of GitHub. When compared to other organizations within the Tech industry, GitHub is ranked #84. Among its major competitors, GitHub is ranked in 1st place for NPS while Amazon is 2nd, and GitLab is 3rd. Overall, GitHub has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

86%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.1/5
Customer Service

GitHub Ranking

GitHub NPS

GitHub's Net Promoter Score (NPS) is a 54 with 66% Promoters, 22% Passives, and 12% Detractors. Net Promoter Score tracks whether GitHub's customers would recommend using the product based on a scale of -100 to 100.

GitHub Overall NPS

54
NPS
66%Promoters
22%Passives
12%Detractors
GitHub Overall NPS

GitHub NPS Trend

-100
-50
0
50
100
Aug 2021
62
Aug 202162
Sep 2021
62
Sep 202162
Oct 2021
60
Oct 202160
Nov 2021
59
Nov 202159
Dec 2021
58
Dec 202158
Jan 2022
56
Jan 202256
Feb 2022
57
Feb 202257
Mar 2022
55
Mar 202255
Apr 2022
56
Apr 202256
May 2022
54
May 202254
Jun 2022
55
Jun 202255
Jul 2022
55
Jul 202255

How Other Brands Compare

GitHub is ranked first for NPS among its competitors. Amazon and Google come in second and third, with Atlassian coming in at #4.

Sign Up for Brand Profile PRO to get the full Comparison data of GitHub vs Competitors.

GitHub's Logo
GitHub
Amazon's Logo
Amazon
Google's Logo
Google
Atlassian's Logo
Atlassian
Global Ranking#313#5#9#204
NPS54534841
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutralNeutral
Valuation Updated every 24 hours for public companies-$1.64T$1.42T$55.32B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

GitHub NPS by Gender

Male customers rated GitHub's NPS 7 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of GitHub.

Male

66

GitHub's NPS was rated 66 by Male customers on Comparably.

Sign Up to learn about GitHub's NPS Score rated by Male customers on Comparably.
72%
Promoters
22%
Passives
6%
Detractors

Female

59

GitHub's NPS was rated 59 by Female customers on Comparably.

Sign Up to learn about GitHub's NPS Score rated by Female customers on Comparably.
65%
Promoters
29%
Passives
6%
Detractors

GitHub NPS by Ethnicity

GitHub's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of GitHub.
-100
-50
0
50
100
Caucasian
61
Caucasian61
African American/Black
50
African American/Black50
Asian or Pacific Islander
64
Asian or Pacific Islander64
Other
100
Other100

GitHub NPS by Age

GitHub's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of GitHub.
0
20
40
60
80
100
Promoters
60%
Passives
40%
Detractors
0%
18-2560%40%0%
Promoters
54%
Passives
38%
Detractors
8%
26-3054%38%8%
Promoters
70%
Passives
24%
Detractors
6%
31-3570%24%6%
Promoters
70%
Passives
24%
Detractors
6%
36-4070%24%6%
Promoters
75%
Passives
25%
Detractors
0%
41-4575%25%0%
Promoters
67%
Passives
0%
Detractors
33%
51-5567%0%33%

GitHub NPS by Usage

GitHub's NPS was rated the highest by customers who have used GitHub's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of GitHub.
-100
-50
0
50
100
Less than 1 Year
56
Less than 1 Year56
1 to 2 Years
68
1 to 2 Years68
2 to 5 Years
48
2 to 5 Years48
5 to 10 Years
79
5 to 10 Years79
Over 10 Years
100
Over 10 Years100

GitHub NPS vs. Competitors

Compared to its competitors, GitHub's NPS is rated right above Amazon.

COMPANYNPS Score
GitHub
54
Amazon
53
GitLab
52
Google
48
Atlassian
41

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GitHub NPS vs Companies in Tech

In the Tech industry, GitHub's NPS is rated right above Apple, and is preceded by Spotify.

Unlock GitHub NPS vs. Companies in Tech Data

GitHub's Logo
VS
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Apple's Logo
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Netflix's Logo
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ROBLOX's Logo

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GitHub Customer Reviews

Out of the 7 GitHub customer reviews 6 were positive and 1 was constructive. GitHub customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Their values and mission and how it translates in the product
Review from San Francisco, CA / Male / African American/Black / 26-30
What do you value most about this brand?
Ability and ease of use
Review from San Francisco, CA / Male / Asian or Pacific Islander / 41-45
What do you value most about this brand?
Amazing product, culture, benefits! Everything
Review from San Francisco, CA / Female / Other / 31-35
What do you value most about this brand?
It's simplicity and it's interface
Review from San Francisco, CA / Male / Caucasian / 18-25
What do you value most about this brand?
The access to my software
Review from San Francisco, CA / Male / Caucasian / 46-50

GitHub Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of GitHub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

86
86%
14
14%
GitHub Customer Loyalty

GitHub Customer Loyalty Score by Gender

Female customers rated GitHub's Customer Loyalty score 10% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GitHub.
Male
90%
Yes
Female
100%
Yes

GitHub Customer Loyalty Score by Ethnicity

GitHub's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GitHub.
93
out of 100
Caucasian
91
out of 100
African American/Black
84
out of 100
Asian or Pacific Islander
90
out of 100
Other

GitHub Customer Loyalty Score by Age

GitHub's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GitHub.
0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
100%
26-30100%
31-35
84%
31-3584%
36-40
95%
36-4095%
41-45
100%
41-45100%
51-55
70%
51-5570%

GitHub Customer Loyalty Score by Usage

GitHub's Customer Loyalty score was rated the highest by customers who have used GitHub's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
78%
1 to 2 Years
94%
2 to 5 Years
96%
5 to 10 Years
87%
Over 10 Years
100%

GitHub Customer Loyalty Score by Industry

GitHub's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
94%
Banking and Financial Services
78%

GitHub Customer Loyalty vs. Competitors

Compared to its competitors, GitHub's Customer Loyalty score is rated right above GitLab, and is preceded by Google.

COMPANYCustomer Loyalty Score
Amazon89%
Google88%
GitHub86%
GitLab83%
Atlassian76%

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Customer Loyalty for Other Tech Brands

In the Tech industry, GitHub's Customer Loyalty score is rated right above Spotify, and is preceded by Apple.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
GitHub86%
Spotify86%

Unlock GitHub Customer Loyalty vs. Companies in Tech Data

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Netflix's Logo
Google's Logo
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Spotify's Logo

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GitHub Product Quality

4.4/5

GitHub has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

Sign Up to unlock GitHub's overall Product Quality score rated by its users and customers.

GitHub Product Information

GitHub serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. GitHub supports Web devices and offers products for small, medium, and large sized businesses.

GitHub’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated GitHub's product the highest. Reviewers from the Banking and Financial Services industry rated GitHub the lowest at 4.3.

Website
https://github.com
Company Size
1,001-5,000 Employees

Industry

Tech
Productivity
SaaS

Languages Supported

English

Product Type

Development Tools Software
Application Development Software
Bug Tracking Software
Issue Tracking Software
Source Code Management Software

Quick Insights into GitHub Product Quality

GitHub's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.

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Ranked GitHub Product Quality the Highest

41-45
4.9
Over 10 Years
4.8
Asian or Pacific Islander
4.7

Ranked GitHub Product Quality the Lowest

Banking and Financial Services
4.3
Less than 1 Year
4.3
51-55
3.5

GitHub Product Quality Score by Gender

Male customers rated GitHub's Product Quality score 0.2 stars higher than Female customers.

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Male

4.6/5

Female

4.4/5

GitHub Product Quality Score by Ethnicity

GitHub's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GitHub.
0
1
2
3
4
5
Caucasian
4.5
Caucasian4.5
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.7
Asian or Pacific Islander4.7
Other
4.6
Other4.6

GitHub Product Quality Score by Age

GitHub's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GitHub.
0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
4.3
26-304.3
31-35
4.7
31-354.7
36-40
4.5
36-404.5
41-45
4.9
41-454.9
51-55
3.5
51-553.5

GitHub Product Quality Score by Usage

GitHub's Product Quality score was rated the highest by customers who have used GitHub's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
4.3
1 to 2 Years
4.6
2 to 5 Years
4.6
5 to 10 Years
4.5
Over 10 Years
4.8

GitHub Product Quality Score by Industry

GitHub's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
4.6
Banking and Financial Services
4.3
Education
4.5
Healthcare, Hospitals and Medicine
4.7
Hospitality
4.7
Manufacturing and Machinery
4.6
Sports & Entertainment
4.6

GitHub Product Quality vs. Competitors

Compared to its competitors, GitHub's Product Quality score is rated right above GitLab.

COMPANYProduct Quality Score
GitHub4.4/5
GitLab4.3/5
Amazon4.3/5
Google4.2/5
Atlassian4/5

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Product Quality for Other Tech Brands

In the Tech industry, GitHub's Product Quality score is rated right above Zoom Video Communications, and is preceded by Peloton.

COMPANYProduct Quality Score
Peloton4.5/5
GitHub4.4/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.2/5
ROBLOX4.1/5

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GitHub Pricing

GitHub ROI & Value For Money

4.3/5

GitHub has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.

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GitHub Pricing Plans

GitHub has a pricing structure that accommodates small, medium, and large businesses. Starting from $7/month, GitHub uses a subscription model and offers the following: Team: $9 per user / month, Business:, and $21 per user / month, Hosted on GitHub.com.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Education industry think that they had the lowest ROI from GitHub.

Who Uses GitHub?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into GitHub ROI

GitHub's ROI score was rated highest by customers from the Insurance industry, and rated lowest by customers ages 51-55.

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Ranked GitHub ROI the Highest

Insurance
4.9
Asian or Pacific Islander
4.7
31-35
4.6

Ranked GitHub ROI the Lowest

2 to 5 Years
4.1
Education
4
51-55
3.5

GitHub ROI Score by Gender

Male customers rated GitHub's ROI score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of GitHub.

Male

4.4/5

Female

4.3/5

GitHub ROI Score by Ethnicity

GitHub's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GitHub.
0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
African American/Black
4.4
African American/Black4.4
Asian or Pacific Islander
4.7
Asian or Pacific Islander4.7
Other
4.6
Other4.6

GitHub ROI Score by Age

GitHub's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full ROI by Age data of GitHub.
0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
4.1
26-304.1
31-35
4.6
31-354.6
36-40
4.4
36-404.4
41-45
4.5
41-454.5
51-55
3.5
51-553.5

GitHub ROI Score by Usage

GitHub's ROI score was rated the highest by customers who have used GitHub's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
4.5
2 to 5 Years
4.1
5 to 10 Years
4.5
Over 10 Years
4.6

GitHub ROI Score by Industry

GitHub's ROI score was rated the highest by Insurance industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
4.4
Banking and Financial Services
4.3
Education
4
Insurance
4.9
Manufacturing and Machinery
4.8
Retail
4.9
Telecommunications
4.7
Education
4.8

GitHub Pricing vs. Competitors

Compared to its competitors, GitHub's ROI score is rated right above Amazon, and is preceded by GitLab.

COMPANYPricing Score
GitLab4.4/5
GitHub4.3/5
Amazon4.1/5
Google4.1/5
Atlassian4.1/5

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ROI for Other Tech Brands

In the Tech industry, GitHub's ROI score is rated right above Zoom Video Communications, and is preceded by Peloton.

COMPANYPricing Score
Peloton4.3/5
GitHub4.3/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.9/5

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GitHub Customer Satisfaction (CSAT)

GitHub Customer Satisfaction (CSAT) Score

82 / 100

GitHub has an overall Customer Satisfaction score of 82 rated by its users and customers.

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Very Satisfied51%
Satisfied31%
Neither Satisfied nor Dissatisfied11%
Dissatisfied2%
Very Dissatisfied5%
Very Satisfied
51%
Satisfied
31%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
2%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into GitHub Customer Satisfaction

GitHub's Customer Satisfaction score was rated highest by customers who have used GitHub's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.

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Ranked GitHub Customer Satisfaction the Highest

2 to 5 Years
100%
31-35
100%
Tech
91%

Ranked GitHub Customer Satisfaction the Lowest

Other
86%
Over 10 Years
75%
51-55
67%

GitHub Customer Satisfaction Score by Gender

Female customers rated GitHub's Customer Satisfaction score 3 points higher than Male customers.

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86 / 100
Male
Very Satisfied
61%
Satisfied
25%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
3%
89 / 100
Female
Very Satisfied
44%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%

GitHub Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

GitHub's Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.

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88 / 100
Very Satisfied56%
Satisfied32%
Neither Satisfied nor Dissatisfied0%
Dissatisfied6%
Very Dissatisfied6%
Very Satisfied
56%
Satisfied
32%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
6%

CSAT according to African American/Black

GitHub's Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.

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88 / 100
Very Satisfied50%
Satisfied38%
Neither Satisfied nor Dissatisfied12%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

GitHub's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GitHub.
86 / 100
Very Satisfied71%
Satisfied15%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
71%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

GitHub's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GitHub.
86 / 100
Very Satisfied43%
Satisfied43%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%

GitHub Customer Satisfaction Score by Age

GitHub's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GitHub.
0
20
40
60
80
100
18-25 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
18-2575%
26-30 CSAT Score
88%
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
26-3088%
31-35 CSAT Score
100%
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
36-40 CSAT Score
88%
Very Satisfied
63%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
36-4088%
41-45 CSAT Score
100%
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
51-55 CSAT Score
67%
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
51-5567%

GitHub Customer Satisfaction Score by Usage

GitHub's Customer Satisfaction score was rated the highest by customers who have used GitHub's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
89
1 to 2 Years
82
2 to 5 Years
100
5 to 10 Years
78
Over 10 Years
75

GitHub Customer Satisfaction Score by Industry

GitHub's Customer Satisfaction score was rated 91 points by Tech industry customers.

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Tech
91

GitHub Customer Satisfaction vs. Competitors

Compared to its competitors, GitHub's Customer Satisfaction score is rated right below Atlassian.

COMPANYCustomer Satisfaction (CSAT) Score
GitLab91%
Amazon87%
Google84%
Atlassian84%
GitHub82%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, GitHub's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Netflix87%
Apple87%
Spotify87%
Google84%
GitHub82%
Zoom Video Communications79%
Peloton77%
ROBLOX76%

Unlock GitHub Customer Satisfaction vs. Companies in Tech Data

GitHub's Logo
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Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
Peloton's Logo
ROBLOX's Logo

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GitHub Customer Service

4.1/5

GitHub has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About GitHub's Customer Service

Address

275 Brannan St., San Francisco, CA 94107


Website

https://github.com


Phone Number

<<not-applicable>>

Quick Insights into GitHub Customer Service

GitHub's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 51-55.

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Ranked GitHub Customer Service the Highest

Asian or Pacific Islander
4.7
Over 10 Years
4.5
31-35
4.4

Ranked GitHub Customer Service the Lowest

2 to 5 Years
4
Banking and Financial Services
3.7
51-55
3.1

GitHub Customer Service Score by Gender

GitHub's Customer Service score was rated 4.2 by both Female and Male customers on Comparably.

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Male

4.2/5

Female

4.2/5

GitHub Customer Service Score by Ethnicity

GitHub's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
4.1
Caucasian4.1
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
4.7
Asian or Pacific Islander4.7
Other
4.1
Other4.1

GitHub Customer Service Score by Age

GitHub's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

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0
20
40
60
80
100
18-25
4.2
18-254.2
26-30
3.9
26-303.9
31-35
4.4
31-354.4
36-40
4.1
36-404.1
41-45
4.4
41-454.4
51-55
3.1
51-553.1

GitHub Customer Service Score by Usage

GitHub's Customer Service score was rated the highest by customers who have used GitHub's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
4.2
2 to 5 Years
4
5 to 10 Years
4.2
Over 10 Years
4.5

GitHub Customer Service Score by Industry

GitHub's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
4.2
Banking and Financial Services
3.7

GitHub Customer Service vs. Competitors

Compared to its competitors, GitHub's Customer Service score is rated right above Google, and is preceded by Amazon.

COMPANYCustomer Service Score
GitLab4.3/5
Amazon4.2/5
GitHub4.1/5
Google4.1/5
Atlassian4.1/5

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Customer Service for Other Tech Brands

In the Tech industry, GitHub's Customer Service score is rated right above Google, and is preceded by Zoom Video Communications.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
GitHub4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.7/5

Unlock GitHub Customer Service vs. Companies in Tech Data

GitHub's Logo
VS
Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
Google's Logo
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Nintendo's Logo
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ROBLOX's Logo

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GitHub as an Employer

4.5/5

GitHub has a 4.5/5 stars for its overall company culture rated by their employees

  GitHub CEO
top
15%
CEO of GitHub

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

GitHub scored a 54 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of GitHub would recommend the brand to a friend. ENPS measures how likely GitHub employees would recommend working at GitHub to a friend.

Net Promoter Score

54
NPS Score
66%Promoters
22%Passive
12%Detractors

Employee Net Promoter Score

27
eNPS Score
53%Promoters
21%Passive
26%Detractors

Global Ranking Snapshot

GitHub is ranked #313 in the Global Top 100 Brands. It ranks just behind Electrolux and just ahead of Dropbox.

RANKCOMPANYCEOINDUSTRY
311
Northwestern Mutual  Northwestern Mutual CEO
John Schlifske
Banking and Financial Services
312
Electrolux  Electrolux CEO
Jonas Samuelson
Consumer Goods
313
GitHub  GitHub CEO
Nat Friedman
Tech
314
Dropbox  Dropbox CEO
Drew Houston
Tech
315
L Brands  L Brands CEO
Leslie Wexner
Retail
316
iFIT  iFIT CEO
Scott Watterson
Health and Wellness
317
Uline  Uline CEO
Dick Uihlein
Retail

Tech Ranking Snapshot

GitHub is ranked #84 in the Tech Industry. It ranks just behind Jet.com and just ahead of Dropbox.

RANKCOMPANYLocation
82
UKG
Weston, FL
83
Jet.com
84
GitHub
San Francisco, CA
85
Dropbox
San Francisco, CA
86
iFIT
Logan, UT
87
Fiserv
Brookfield, WI
88
Hewlett Packard Enterprise
Palo Alto, CA