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Uline is

Ranked

#58

Retail Brands

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Uline

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Uline is ranked #58 in Retail Brands

About Uline's Brand

Uline Uline’s brand is ranked #317 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Uline. When compared to other organizations within the Retail industry, Uline is ranked #58. Among its major competitors, Uline is ranked in 1st place for NPS while Pollock Paper is 2nd, and Veritiv is 3rd. Overall, Uline has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $3.84B

Brand at a Glance

79%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

4/5

Customer Service

Uline Ranking

^#317 in Global Best Brands
^#58 in Retail
^#1 / 4 of its competitors

Uline NPS

Uline's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether Uline's customers would recommend using the product based on a scale of -100 to 100.

Uline Overall NPS

NPS

55%	Promoters
15%	Passives
30%	Detractors

Uline NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 27	Nov 2024	27
Dec 2024 27	Dec 2024	27
Jan 2025 25	Jan 2025	25
Feb 2025 25	Feb 2025	25
Mar 2025 25	Mar 2025	25
Apr 2025 25	Apr 2025	25
May 2025 25	May 2025	25
Jun 2025 27	Jun 2025	27
Jul 2025 27	Jul 2025	27
Oct 2025 25	Oct 2025	25
Nov 2025 25	Nov 2025	25
Dec 2025 25	Dec 2025	25

How Other Brands Compare

Uline is ranked first for NPS among its competitors. Pollock Paper and Veritiv come in second and third, with First National Corporation coming in at #4. Among those competitors, it is the most valued company.

	Uline	Pollock Paper	Veritiv	First National Corporation
Global Ranking	#317	#-	#-	#-
NPS	25	-	-	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$3.84B	-	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Uline NPS by Gender

Male customers rated Uline's NPS 1 points higher than Female customers.

Male

Uline's NPS was rated 14 by Male customers on Comparably.

48%

Promoters

18%

Passives

34%

Detractors

Female

Uline's NPS was rated 13 by Female customers on Comparably.

50%

Promoters

13%

Passives

37%

Detractors

Uline NPS by Ethnicity

Uline's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 8	Caucasian	8
Hispanic or Latino 67	Hispanic or Latino	67
African American/Black -33	African American/Black	-33
Asian or Pacific Islander 20	Asian or Pacific Islander	20
Other 0	Other	0

Uline NPS by Age

Uline's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

46%

16%

38%

26-30

60%

20%

31-35

70%

20%

10%

36-40

75%

25%

41-45

46%

46-50

31%

19%

50%

51-55

30%

40%

30%

56-60

44%

50%

66+

55%

36%

Uline NPS by Usage

Uline's NPS was rated the highest by customers who have used Uline's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -6	Less than 1 Year	-6
1 to 2 Years 32	1 to 2 Years	32
2 to 5 Years 4	2 to 5 Years	4
5 to 10 Years 25	5 to 10 Years	25
Over 10 Years 14	Over 10 Years	14

Uline NPS vs. Competitors

Compared to its competitors, Uline's NPS is rated right above First National Corporation.

COMPANY		NPS Score
	Uline	25
	First National Corporation	N/A
	The Papers Inc	N/A

Uline NPS vs Companies in Retail

In the Retail industry, Uline's NPS is rated right above Chipotle, and is preceded by Target.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Uline	25
	Chipotle	16

Uline Customer Reviews

Out of the 24 Uline customer reviews 17 were positive and 7 were constructive. Uline customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Uline Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Uline users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79%

21%

Uline Customer Loyalty Score by Gender

Female customers rated Uline's Customer Loyalty score 5% higher than Male customers.

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Male

78%

Yes

Female

83%

Yes

Uline Customer Loyalty Score by Ethnicity

Uline's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Uline Customer Loyalty Score by Age

Uline's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Uline.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 65%	18-25	65%
26-30 73%	26-30	73%
31-35 91%	31-35	91%
36-40 66%	36-40	66%
41-45 86%	41-45	86%
46-50 72%	46-50	72%
51-55 100%	51-55	100%
56-60 83%	56-60	83%
66+ 84%	66+	84%

Uline Customer Loyalty Score by Usage

Uline's Customer Loyalty score was rated the highest by customers who have used Uline's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	80%
2 to 5 Years	82%
5 to 10 Years	86%
Over 10 Years	88%

Uline Customer Loyalty Score by Industry

Uline's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Logistics and Supply Chain industry customers.

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Tech	58%
Accounting	84%
Aerospace and Aviation	100%
Fashion and Beauty	70%
Architecture and Planning	70%
Arts and Entertainment	82%
Automotive and Transportation	70%
Business and Consumer Services	100%
Business Supplies and Equipment	70%
Construction	78%
Consumer Goods	100%
Education	100%
Facilities Services	100%
Logistics and Supply Chain	55%
Manufacturing and Machinery	78%
Printing	70%
Real Estate	70%
Retail	100%

Uline Customer Loyalty vs. Competitors

Compared to its competitors, Uline's Customer Loyalty score is rated right above First National Corporation.

COMPANY		Customer Loyalty Score
	Uline	79%
	First National Corporation	N/A
	The Papers Inc	N/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, Uline's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Uline	79%
	Chipotle	76%

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Uline Product Quality

3.9/5

Uline has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Uline Product Information

Uline’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Facilities Services industry rated Uline's product the highest. Reviewers from the Accounting industry rated Uline the lowest at 3.8.

Website: http://www.uline.com

Company Size: 5,001-10,000 Employees

Industry

Transportation and Warehousing

Quick Insights into Uline Product Quality

Uline's Product Quality score was rated highest by customers from the Facilities Services industry, and rated lowest by customers from the Fashion and Beauty industry.

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Ranked Uline Product Quality the Highest

Facilities Services	4.6
36-40	4.4
Hispanic or Latino	4.1

Ranked Uline Product Quality the Lowest

Asian or Pacific Islander	3
56-60	2.8
Fashion and Beauty	2.3

Uline Product Quality Score by Gender

Male customers rated Uline's Product Quality score 0.3 stars higher than Female customers.

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Male

3.7/5

Female

3.4/5

Uline Product Quality Score by Ethnicity

Uline's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 3.5	Other	3.5

Uline Product Quality Score by Age

Uline's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 4	26-30	4
31-35 4.1	31-35	4.1
36-40 4.4	36-40	4.4
41-45 4.1	41-45	4.1
46-50 3	46-50	3
51-55 4	51-55	4
56-60 2.8	56-60	2.8
66+ 3.2	66+	3.2

Uline Product Quality Score by Usage

Uline's Product Quality score was rated the highest by customers who have used Uline's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.8
2 to 5 Years	3.7
5 to 10 Years	3.7
Over 10 Years	3.5

Uline Product Quality Score by Industry

Uline's Product Quality score was rated the highest by Facilities Services industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	3.4
Accounting	3.8
Aerospace and Aviation	4.1
Fashion and Beauty	2.3
Architecture and Planning	4.4
Arts and Entertainment	2.6
Automotive and Transportation	3.5
Business and Consumer Services	3.9
Business Supplies and Equipment	3.8
Construction	3
Consumer Goods	4.3
Education	3.5
Facilities Services	4.6
Logistics and Supply Chain	4
Manufacturing and Machinery	4.2
Printing	3.1
Real Estate	3.1
Retail	3.2

Uline Product Quality vs. Competitors

Compared to its competitors, Uline's Product Quality score is rated right above First National Corporation.

COMPANY		Product Quality Score
	Uline	3.9/5
	First National Corporation	N/A
	The Papers Inc	N/A

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Product Quality for Other Retail Brands

In the Retail industry, Uline's Product Quality score is rated right above Chipotle, and is preceded by Target.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Uline	3.9/5
	Chipotle	3.8/5

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Uline Pricing

Uline ROI & Value For Money

3.8/5

Uline has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Uline Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Facilities Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Uline.

Quick Insights into Uline ROI

Uline's ROI score was rated highest by customers from the Facilities Services industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Uline ROI the Highest

Facilities Services	4.6
31-35	4.2
1 to 2 Years	4.1

Ranked Uline ROI the Lowest

African American/Black	3.1
66+	2.7
Arts and Entertainment	2.4

Uline ROI Score by Gender

Male customers rated Uline's ROI score 0.1 stars higher than Female customers.

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Male

3.5/5

Female

3.4/5

Uline ROI Score by Ethnicity

Uline's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 3.2	Other	3.2

Uline ROI Score by Age

Uline's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 4	26-30	4
31-35 4.2	31-35	4.2
36-40 4.2	36-40	4.2
41-45 3.9	41-45	3.9
46-50 2.9	46-50	2.9
51-55 3.6	51-55	3.6
56-60 2.8	56-60	2.8
66+ 2.7	66+	2.7

Uline ROI Score by Usage

Uline's ROI score was rated the highest by customers who have used Uline's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	4.1
2 to 5 Years	3.5
5 to 10 Years	3.5
Over 10 Years	3.3

Uline ROI Score by Industry

Uline's ROI score was rated the highest by Facilities Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	3.5
Accounting	4
Aerospace and Aviation	4
Fashion and Beauty	2.5
Architecture and Planning	4.4
Arts and Entertainment	2.4
Automotive and Transportation	3.1
Business and Consumer Services	3.2
Business Supplies and Equipment	3.5
Construction	2.7
Consumer Goods	3.8
Education	3.5
Facilities Services	4.6
Logistics and Supply Chain	3.4
Manufacturing and Machinery	3.8
Printing	2.6
Real Estate	3
Retail	3

Uline Pricing vs. Competitors

Compared to its competitors, Uline's ROI score is rated right above First National Corporation.

COMPANY		Pricing Score
	Uline	3.8/5
	First National Corporation	N/A
	The Papers Inc	N/A

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ROI for Other Retail Brands

In the Retail industry, Uline's ROI score is rated right above American Eagle Outfitters, and is preceded by Target.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	Uline	3.8/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5

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Uline Customer Satisfaction (CSAT)

Uline Customer Satisfaction (CSAT) Score

71 / 100

Uline has an overall Customer Satisfaction score of 71 rated by its users and customers.

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Very Satisfied	43%
Satisfied	28%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	3%
Very Dissatisfied	15%

Very Satisfied

43%

Satisfied

28%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

15%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Uline Customer Satisfaction

Uline's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.

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Ranked Uline Customer Satisfaction the Highest

36-40	100%
Consumer Goods	100%
Less than 1 Year	77%

Ranked Uline Customer Satisfaction the Lowest

2 to 5 Years	50%
46-50	50%
Tech	37%

Uline Customer Satisfaction Score by Gender

Male customers rated Uline's Customer Satisfaction score 7 points higher than Female customers.

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70 / 100

Male

	Very Satisfied	42%
	Satisfied	28%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	3%
	Very Dissatisfied	17%

63 / 100

Female

	Very Satisfied	39%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	6%
	Very Dissatisfied	25%

Uline Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Uline's Customer Satisfaction (CSAT) score was rated 65% according to Caucasian users and customers.

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65 / 100

Very Satisfied	40%
Satisfied	25%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	6%
Very Dissatisfied	19%

Very Satisfied

40%

Satisfied

25%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

19%

CSAT according to Hispanic or Latino

Uline's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

17%

CSAT according to African American/Black

Uline's Customer Satisfaction (CSAT) score was rated 58% according to African American/Black users and customers.

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58 / 100

Very Satisfied	25%
Satisfied	33%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

33%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

25%

CSAT according to Asian or Pacific Islander

Uline's Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.

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70 / 100

Very Satisfied	20%
Satisfied	50%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	10%
Very Dissatisfied	10%

Very Satisfied

20%

Satisfied

50%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

10%

Very Dissatisfied

10%

CSAT according to Other

Uline's Customer Satisfaction (CSAT) score was rated 69% according to Other users and customers.

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69 / 100

Very Satisfied	46%
Satisfied	23%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	31%

Very Satisfied

46%

Satisfied

23%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

31%

Uline Customer Satisfaction Score by Age

Uline's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

67%

26-30

60%

31-35

86%

36-40

100%

41-45

82%

46-50

50%

51-55

70%

56-60

53%

66+

60%

Uline Customer Satisfaction Score by Usage

Uline's Customer Satisfaction score was rated the highest by customers who have used Uline's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	77
1 to 2 Years	75
2 to 5 Years	50
5 to 10 Years	75
Over 10 Years	60

Uline Customer Satisfaction Score by Industry

Uline's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Tech industry customers.

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	"title": "Uline Customer Satisfaction Score by Industry",
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			"groupId": 104,
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			"scoreLabel": 67
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Uline's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Uline's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Uline's Customer Satisfaction score is  rated by Facilities Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Uline's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Uline's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Uline's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Uline's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Tech	37
Accounting	64
Aerospace and Aviation	60
Architecture and Planning	60
Arts and Entertainment	40
Business and Consumer Services	67
Business Supplies and Equipment	67
Construction	50
Consumer Goods	100
Facilities Services	100
Logistics and Supply Chain	100
Manufacturing and Machinery	86
Real Estate	67
Retail	67

Uline Customer Satisfaction vs. Competitors

Compared to its competitors, Uline's Customer Satisfaction score is rated right above First National Corporation.

COMPANY		Customer Satisfaction (CSAT) Score
	Uline	71%
	First National Corporation	0%
	The Papers Inc	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Uline's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Uline	71%
	Chipotle	62%

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Uline Customer Service

4/5

Uline has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Uline's Customer Service

Address

12575 Uline Drive, Pleasant Prairie, WI 53158

Website

http://www.uline.com

Phone Number

262.612.4200

Uline's Social Links

linkedin.com/company-beta/12667/

Quick Insights into Uline Customer Service

Uline's Customer Service score was rated highest by customers from the Facilities Services industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Uline Customer Service the Highest

Facilities Services	4.8
36-40	4.6
Hispanic or Latino	4.4

Ranked Uline Customer Service the Lowest

African American/Black	3
56-60	2.9
Arts and Entertainment	2

Uline Customer Service Score by Gender

Male customers rated Uline's Customer Service score 0.3 stars higher than Female customers.

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Male

3.7/5

Female

3.4/5

Uline Customer Service Score by Ethnicity

Uline's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 3	African American/Black	3
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.4	Other	3.4

Uline Customer Service Score by Age

Uline's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 3.6	18-25	3.6
26-30 4	26-30	4
31-35 4.3	31-35	4.3
36-40 4.6	36-40	4.6
41-45 4.2	41-45	4.2
46-50 3	46-50	3
51-55 3.7	51-55	3.7
56-60 2.9	56-60	2.9
66+ 3.1	66+	3.1

Uline Customer Service Score by Usage

Uline's Customer Service score was rated the highest by customers who have used Uline's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.1
2 to 5 Years	3.5
5 to 10 Years	3.9
Over 10 Years	3.3

Uline Customer Service Score by Industry

Uline's Customer Service score was rated the highest by Facilities Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	3.6
Accounting	4.1
Aerospace and Aviation	4
Fashion and Beauty	2.8
Architecture and Planning	4.2
Arts and Entertainment	2
Automotive and Transportation	3.1
Business and Consumer Services	3.5
Business Supplies and Equipment	3.5
Construction	2.6
Consumer Goods	4
Education	3.5
Facilities Services	4.8
Logistics and Supply Chain	4.5
Manufacturing and Machinery	4.2
Printing	3.1
Real Estate	3.3
Retail	3.7

Uline Customer Service vs. Competitors

Compared to its competitors, Uline's Customer Service score is rated right above First National Corporation.

COMPANY		Customer Service Score
	Uline	4/5
	First National Corporation	N/A
	The Papers Inc	N/A

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Customer Service for Other Retail Brands

In the Retail industry, Uline's Customer Service score is rated right above Target, and is preceded by American Eagle Outfitters.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Uline	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5

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Uline as an Employer

3.8/5

Uline has a 3.8/5 stars for its overall company culture rated by their employees

top

20%

CEO of Uline

Dick Uihlein

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Uline scored a 25 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Uline would recommend the brand to a friend. ENPS measures how likely Uline employees would recommend working at Uline to a friend.

Net Promoter Score

NPS Score

55%	Promoters
15%	Passive
30%	Detractors

Employee Net Promoter Score

eNPS Score

47%	Promoters
19%	Passive
34%	Detractors

Global Ranking Snapshot

Uline is ranked #317 in the Global Top 100 Brands. It ranks just behind iFIT and just ahead of Staples.

RANK			INDUSTRY
315	L Brands	Leslie Wexner	Retail
316	iFIT	Kevin Duffy	Health and Wellness
317	Uline	Dick Uihlein	Retail
318	Staples	Rachel Huckle	Retail
319	Fiserv	Frank Bisignano	Banking and Financial Services
320	Hewlett Packard Enterprise	Antonio Neri	Tech
321	AbbVie	Richard Gonzalez	Health and Wellness

Retail Ranking Snapshot

Uline is ranked #58 in the Retail Industry. It ranks just behind L Brands and just ahead of Staples.

RANK		Location
56	Jet.com
57	L Brands	Columbus, OH
58	Uline	Pleasant Prairie, WI
59	Staples	Framingham, MA
60	Herman Miller	Zeeland, MI
61	Dollar General	Goodlettsville, TN
62	Burton	Burlington, VT