Burton NPS & Customer Reviews | Comparably
Burton is
Ranked
#62
in
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Burton is ranked #62 in Retail Brands

About Burton's Brand

Drop in to see what it's like to live in Vermont and work at Burton. Are you next? Burton’s brand is ranked #350 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Burton. When compared to other organizations within the Retail industry, Burton is ranked #62. Among its major competitors, Burton is ranked in 2nd place for NPS while Amer Sports is 1st, and Columbia Sportswear is 3rd.Their current valuation is $17.95B

Brand at a Glance

88%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service

Burton CMO
  Burton CMO

Sarah Crockett

Sarah Crockett serves as the Chief Marketing Officer of Burton Snowboards. Sarah started at Burton Snowboards in September of 2018. Sarah currently resides in the Greater Seattle Area.

Burton Ranking

Burton NPS

Burton's Net Promoter Score (NPS) is a 63 with 74% Promoters, 15% Passives, and 11% Detractors. Net Promoter Score tracks whether Burton's customers would recommend using the product based on a scale of -100 to 100.

Burton Overall NPS

63
NPS
74%Promoters
15%Passives
11%Detractors
Burton Overall NPS

Burton NPS Trend

-100
-50
0
50
100
Jan 2024
66
Jan 202466
Feb 2024
64
Feb 202464
Apr 2024
64
Apr 202464
May 2024
64
May 202464
Aug 2024
63
Aug 202463
Sep 2024
63
Sep 202463
Oct 2024
63
Oct 202463
Jan 2025
63
Jan 202563
Feb 2025
63
Feb 202563
Mar 2025
63
Mar 202563
May 2025
63
May 202563
Sep 2025
63
Sep 202563

How Other Brands Compare

Burton is ranked second for NPS among its competitors. Amer Sports and Columbia Sportswear come in first and third, with Footasylum coming in at #4. Among those competitors, it is the second most valued company.

Burton's Logo
Burton
Columbia Sportswear's Logo
Columbia Sportswear
Amer Sports' Logo
Amer Sports
Footasylum's Logo
Footasylum
Global Ranking#350#266#-#-
NPS631775-100
Valuation Updated every 24 hours for public companies$17.95B$6.99B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Burton NPS by Gender

Male customers rated Burton's NPS 22 points higher than Female customers.

Male

77

Burton's NPS was rated 77 by Male customers on Comparably.

86%
Promoters
5%
Passives
9%
Detractors

Female

55

Burton's NPS was rated 55 by Female customers on Comparably.

61%
Promoters
33%
Passives
6%
Detractors

Burton NPS by Ethnicity

Burton's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
56
Caucasian56
Hispanic or Latino
100
Hispanic or Latino100
African American/Black
67
African American/Black67
Asian or Pacific Islander
100
Asian or Pacific Islander100
Other
71
Other71

Burton NPS by Age

Burton's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

0
20
40
60
80
100
Promoters
93%
Passives
7%
Detractors
0%
18-2593%7%0%
Promoters
67%
Passives
33%
Detractors
0%
26-3067%33%0%
Promoters
83%
Passives
17%
Detractors
0%
31-3583%17%0%
Promoters
40%
Passives
40%
Detractors
20%
36-4040%40%20%
Promoters
33%
Passives
0%
Detractors
67%
46-5033%0%67%
Promoters
100%
Passives
0%
Detractors
0%
51-55100%0%0%

Burton NPS by Usage

Burton's NPS was rated the highest by customers who have used Burton's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
1 to 2 Years
80
1 to 2 Years80
2 to 5 Years
100
2 to 5 Years100
5 to 10 Years
69
5 to 10 Years69
Over 10 Years
56
Over 10 Years56

Burton NPS vs. Competitors

Compared to its competitors, Burton's NPS is rated right above Columbia Sportswear, and is preceded by Amer Sports.

Burton NPS vs Companies in Retail

In the Retail industry, Burton's NPS is rated right above REI.

Burton Customer Reviews

Out of the 11 Burton customer reviews 11 were positive and 0 were constructive. Burton customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
The High quality snowboards and clothing
What do you value most about this brand?
Quality and durability is top notch
What do you value most about this brand?
Burton is the very BEST!
What do you value most about this brand?
Their love for the sport
What do you value most about this brand?
best customer experience, omnichannel approach

Burton Customer Loyalty

88%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

88% of Burton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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88
88%
12
12%
Burton Customer Loyalty

Burton Customer Loyalty Score by Gender

Male customers rated Burton's Customer Loyalty score 6% higher than Female customers.

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Male
96%
Yes
Female
90%
Yes

Burton Customer Loyalty Score by Ethnicity

Burton's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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95
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
87
out of 100
Other

Burton Customer Loyalty Score by Age

Burton's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
100%
26-30100%
31-35
100%
31-35100%
36-40
64%
36-4064%
46-50
100%
46-50100%
51-55
100%
51-55100%

Burton Customer Loyalty Score by Usage

Burton's Customer Loyalty score was rated the highest by customers who have used Burton's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
82%
2 to 5 Years
100%
5 to 10 Years
93%
Over 10 Years
90%

Burton Customer Loyalty Score by Industry

Burton's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
100%
Aerospace and Aviation
100%
Business and Consumer Services
78%
Events Services
100%
Marketing, Advertising and Research
85%

Burton Customer Loyalty vs. Competitors

Compared to its competitors, Burton's Customer Loyalty score is rated right above Columbia Sportswear.

COMPANYCustomer Loyalty Score
Burton88%
Columbia Sportswear77%
Amer Sports65%
Footasylum10%
RideN/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, Burton's Customer Loyalty score is rated right above REI, and is preceded by Amazon.

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Burton's Logo
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Costco's Logo
Amazon's Logo
REI's Logo
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Burton Product Quality

4.4/5

Burton has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

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Burton Product Information

Burton’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Burton's product the highest. Reviewers from the Tech industry rated Burton the lowest at 4.2.

Website
http://www.burton.com
Company Size
501-1,000 Employees

Industry

Sporting Goods

Quick Insights into Burton Product Quality

Burton's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers ages 46-50.

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Ranked Burton Product Quality the Highest

51-55
5
Hispanic or Latino
5
Marketing, Advertising and Research
5

Ranked Burton Product Quality the Lowest

Other
4.3
Tech
4.2
46-50
2.6

Burton Product Quality Score by Gender

Male customers rated Burton's Product Quality score 0.1 stars higher than Female customers.

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Male

4.5/5

Female

4.4/5

Burton Product Quality Score by Ethnicity

Burton's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4
Hispanic or Latino
5
Hispanic or Latino5
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
4.6
Asian or Pacific Islander4.6
Other
4.3
Other4.3

Burton Product Quality Score by Age

Burton's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
4.5
18-254.5
26-30
4.8
26-304.8
31-35
4.6
31-354.6
36-40
4.1
36-404.1
46-50
2.6
46-502.6
51-55
5
51-555

Burton Product Quality Score by Usage

Burton's Product Quality score was rated the highest by customers who have used Burton's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
4.8
2 to 5 Years
4.7
5 to 10 Years
4.6
Over 10 Years
4.5

Burton Product Quality Score by Industry

Burton's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.

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Tech
4.2
Aerospace and Aviation
4.7
Business and Consumer Services
4.7
Events Services
4.6
Marketing, Advertising and Research
5

Burton Product Quality vs. Competitors

Compared to its competitors, Burton's Product Quality score is rated right above Amer Sports.

COMPANYProduct Quality Score
Burton4.4/5
Amer Sports4.1/5
Columbia Sportswear3.8/5
Footasylum1.5/5
RideN/A

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Product Quality for Other Retail Brands

In the Retail industry, Burton's Product Quality score is rated right above REI.

COMPANYProduct Quality Score
Burton4.4/5
REI4.3/5
Costco4.3/5
Amazon4.2/5
Trader Joe's4.2/5
American Eagle Outfitters4.2/5
Bath & Body Works4.1/5
Target4.1/5
Chipotle3.8/5

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Burton Pricing

Burton ROI & Value For Money

4.2/5

Burton has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Burton Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Burton.

Quick Insights into Burton ROI

Burton's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.

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Ranked Burton ROI the Highest

31-35
4.6
Aerospace and Aviation
4.6
Hispanic or Latino
4.6

Ranked Burton ROI the Lowest

Other
3.9
Tech
3.6
46-50
2.1

Burton ROI Score by Gender

Male customers rated Burton's ROI score 0.2 stars higher than Female customers.

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Male

4.3/5

Female

4.1/5

Burton ROI Score by Ethnicity

Burton's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
3.9
Other3.9

Burton ROI Score by Age

Burton's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.5
26-304.5
31-35
4.6
31-354.6
36-40
4.1
36-404.1
46-50
2.1
46-502.1
51-55
4.5
51-554.5

Burton ROI Score by Usage

Burton's ROI score was rated the highest by customers who have used Burton's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
4.5
2 to 5 Years
4
5 to 10 Years
4.3
Over 10 Years
4.3

Burton ROI Score by Industry

Burton's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech
3.6
Aerospace and Aviation
4.6
Business and Consumer Services
3.7
Events Services
4.3
Marketing, Advertising and Research
4.6

Burton Pricing vs. Competitors

Compared to its competitors, Burton's ROI score is rated right above Amer Sports.

COMPANYPricing Score
Burton4.2/5
Amer Sports4.2/5
Footasylum4/5
Columbia Sportswear3.6/5
RideN/A

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ROI for Other Retail Brands

In the Retail industry, Burton's ROI score is rated right above Costco.

COMPANYPricing Score
Burton4.2/5
Costco4.1/5
Amazon4.1/5
REI4.1/5
Trader Joe's4/5
Target3.9/5
American Eagle Outfitters3.8/5
Bath & Body Works3.8/5
Chipotle3.5/5

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Burton Customer Satisfaction (CSAT)

Burton Customer Satisfaction (CSAT) Score

89 / 100

Burton has an overall Customer Satisfaction score of 89 rated by its users and customers.

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Very Satisfied65%
Satisfied24%
Neither Satisfied nor Dissatisfied6%
Dissatisfied2%
Very Dissatisfied3%
Very Satisfied
65%
Satisfied
24%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
2%
Very Dissatisfied
3%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Burton Customer Satisfaction

Burton's Customer Satisfaction score was rated highest by customers who have used Burton's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.

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Ranked Burton Customer Satisfaction the Highest

1 to 2 Years
100%
51-55
100%
Aerospace and Aviation
100%

Ranked Burton Customer Satisfaction the Lowest

Caucasian
77%
Business and Consumer Services
67%
46-50
34%

Burton Customer Satisfaction Score by Gender

Male customers rated Burton's Customer Satisfaction score 6 points higher than Female customers.

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85 / 100
Male
Very Satisfied
75%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
0%
79 / 100
Female
Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
7%

Burton Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Burton's Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.

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77 / 100
Very Satisfied65%
Satisfied12%
Neither Satisfied nor Dissatisfied12%
Dissatisfied6%
Very Dissatisfied5%
Very Satisfied
65%
Satisfied
12%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
5%

CSAT according to Hispanic or Latino

Burton's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied100%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Burton's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied33%
Satisfied67%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Burton's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Burton's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.

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86 / 100
Very Satisfied57%
Satisfied29%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%

Burton Customer Satisfaction Score by Age

Burton's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25 CSAT Score
92%
Very Satisfied
75%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
18-2592%
26-30 CSAT Score
80%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
26-3080%
31-35 CSAT Score
80%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
31-3580%
36-40 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
36-4080%
46-50 CSAT Score
34%
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
46-5034%
51-55 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%

Burton Customer Satisfaction Score by Usage

Burton's Customer Satisfaction score was rated the highest by customers who have used Burton's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
100
2 to 5 Years
100
5 to 10 Years
91
Over 10 Years
80

Burton Customer Satisfaction Score by Industry

Burton's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
86
Aerospace and Aviation
100
Business and Consumer Services
67
Marketing, Advertising and Research
75

Burton Customer Satisfaction vs. Competitors

Compared to its competitors, Burton's Customer Satisfaction score is rated right above Amer Sports.

COMPANYCustomer Satisfaction (CSAT) Score
Burton89%
Amer Sports83%
Columbia Sportswear71%
Footasylum0%
Ride0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Burton's Customer Satisfaction score is rated right above REI.

COMPANYCustomer Satisfaction (CSAT) Score
Burton89%
REI85%
Costco84%
Amazon84%
American Eagle Outfitters82%
Bath & Body Works81%
Target79%
Trader Joe's79%
Chipotle62%

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Burton Customer Service

4.3/5

Burton has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

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About Burton's Customer Service

Address

80 Industrial Parkway, Burlington, VT 05401


Website

http://www.burton.com


Phone Number

8026510424

Quick Insights into Burton Customer Service

Burton's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 46-50.

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Ranked Burton Customer Service the Highest

Aerospace and Aviation
4.7
Hispanic or Latino
4.6
2 to 5 Years
4.5

Ranked Burton Customer Service the Lowest

Tech
3.8
African American/Black
3.5
46-50
2.5

Burton Customer Service Score by Gender

Female customers rated Burton's Customer Service score 0.1 stars higher than Male customers.

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Male

4.1/5

Female

4.2/5

Burton Customer Service Score by Ethnicity

Burton's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
4.1
Other4.1

Burton Customer Service Score by Age

Burton's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25
4.3
18-254.3
26-30
4.4
26-304.4
31-35
4.2
31-354.2
36-40
4.1
36-404.1
46-50
2.5
46-502.5
51-55
4.1
51-554.1

Burton Customer Service Score by Usage

Burton's Customer Service score was rated the highest by customers who have used Burton's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.9
2 to 5 Years
4.5
5 to 10 Years
4.4
Over 10 Years
4.1

Burton Customer Service Score by Industry

Burton's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech
3.8
Aerospace and Aviation
4.7
Business and Consumer Services
3.9
Events Services
4.1
Marketing, Advertising and Research
4.5

Burton Customer Service vs. Competitors

Compared to its competitors, Burton's Customer Service score is rated right above Amer Sports.

COMPANYCustomer Service Score
Burton4.3/5
Amer Sports4.2/5
Columbia Sportswear3.5/5
Footasylum1.5/5
RideN/A

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Burton's Logo
VS
Amer Sports' Logo
Columbia Sportswear's Logo
Footasylum's Logo
Ride's Logo

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Customer Service for Other Retail Brands

In the Retail industry, Burton's Customer Service score is rated right above Costco, and is preceded by REI.

COMPANYCustomer Service Score
REI4.4/5
Burton4.3/5
Costco4.2/5
Amazon4.2/5
Trader Joe's4.2/5
American Eagle Outfitters4/5
Target4/5
Bath & Body Works4/5
Chipotle3.6/5

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Burton's Logo
VS
REI's Logo
Costco's Logo
Amazon's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Target's Logo
Bath & Body Works' Logo
Chipotle's Logo

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Burton as an Employer

4.6/5

Burton has a 4.6/5 stars for its overall company culture rated by their employees

  Burton CEO
top
15%
CEO of Burton

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Burton scored a 63 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Burton would recommend the brand to a friend. ENPS measures how likely Burton employees would recommend working at Burton to a friend.

Net Promoter Score

63
NPS Score
74%Promoters
15%Passive
11%Detractors

Employee Net Promoter Score

34
eNPS Score
58%Promoters
18%Passive
24%Detractors

Global Ranking Snapshot

Burton is ranked #350 in the Global Top 100 Brands. It ranks just behind GE Healthcare and just ahead of Wellhub.

RANKCOMPANYCEOINDUSTRY
348
Olive Garden Italian Restaurants  Olive Garden Italian Restaurants CEO
Dan Kiernan
Food and Beverages
349
GE Healthcare  GE Healthcare CEO
Kieran Murphy
Health and Wellness
350
Burton  Burton CEO
Donna Carpenter
Retail
351
Wellhub  Wellhub CEO
Cesar Carvalho
Health and Wellness
352
OpenText  OpenText CEO
Mark Barrenechea
Tech
353
Conagra Brands  Conagra Brands CEO
Sean Connolly
Consumer Goods
354
La-Z-Boy  La-Z-Boy CEO
Kurt Darrow
Consumer Goods

Retail Ranking Snapshot

Burton is ranked #62 in the Retail Industry. It ranks just behind Dollar General and just ahead of Urban Outfitters.

RANKCOMPANYLocation
60
Herman Miller
Zeeland, MI
61
Dollar General
Goodlettsville, TN
62
Burton
Burlington, VT
63
Urban Outfitters
64
TOMS Shoes
Los Angeles, CA
65
Walgreens
Deerfield, IL
66
HD Supply
Atlanta, GA