-100
NPS
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Footasylum
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About Footasylum's Brand
Among its major competitors, Footasylum is ranked in 4th place for NPS while Buckle is 1st, and H&M is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
4/5
Pricing
1.5/5
Customer Service
Footasylum Ranking
- #4 / 4 of its competitors
Footasylum NPS
Footasylum's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Footasylum's customers would recommend using the product based on a scale of -100 to 100.
Footasylum Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Footasylum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -100 | Nov 2024 | -100 |
How Other Brands Compare
Footasylum is ranked #4 for NPS among its competitors. Buckle and H&M come in first and second, with Outerstuff coming in at third.
Footasylum |  H&M |  Buckle |  Outerstuff | |
| Global Ranking | #- | #215 | #- | #- |
| NPS | -100 | 19 | 28 | -13 |
| Valuation Updated every 24 hours for public companies | - | $32.65B | $1.98B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Footasylum NPS vs. Competitors
Compared to its competitors, Footasylum's NPS is rated right below Outerstuff.
| COMPANY | NPS Score | |
|---|---|---|
| Buckle | 28 |
| H&M | 19 |
| Outerstuff | -13 |
| Footasylum | -100 |
Footasylum Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Footasylum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Footasylum Customer Loyalty vs. Competitors
Compared to its competitors, Footasylum's Customer Loyalty score is rated right below Outerstuff.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Buckle | 77% |
| H&M | 77% |
| Outerstuff | 76% |
| Footasylum | 10% |
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Footasylum Product Quality
1.5/5
Footasylum has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Footasylum Product Information
Footasylum’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.footasylum.com
- Company Size
- 1,001-5,000 Employees
Footasylum Product Quality vs. Competitors
Compared to its competitors, Footasylum's Product Quality score is rated right below Outerstuff.
| COMPANY | Product Quality Score | |
|---|---|---|
| H&M | 3.9/5 |
| Buckle | 3.8/5 |
| Outerstuff | 3.4/5 |
| Footasylum | 1.5/5 |
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Footasylum Pricing
Footasylum ROI & Value For Money
4/5
Footasylum has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Footasylum Pricing vs. Competitors
Compared to its competitors, Footasylum's ROI score is rated right above H&M.
| COMPANY | Pricing Score | |
|---|---|---|
| Footasylum | 4/5 |
| H&M | 3.7/5 |
| Buckle | 3.4/5 |
| Outerstuff | 3.1/5 |
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Footasylum Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Footasylum Customer Satisfaction vs. Competitors
Compared to its competitors, Footasylum's Customer Satisfaction score is rated right below Buckle .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Outerstuff | 80% |
| H&M | 78% |
| Buckle | 75% |
| Footasylum | 0% |
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Footasylum Customer Service
1.5/5
Footasylum has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Footasylum's Customer Service
Address
United Kingdom
Website
http://www.footasylum.com
Footasylum Customer Service vs. Competitors
Compared to its competitors, Footasylum's Customer Service score is rated right below Outerstuff.
| COMPANY | Customer Service Score | |
|---|---|---|
| H&M | 3.8/5 |
| Buckle | 3.8/5 |
| Outerstuff | 3.2/5 |
| Footasylum | 1.5/5 |
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Consumer vs. Employees
Footasylum scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Footasylum would recommend the brand to a friend. ENPS measures how likely Footasylum employees would recommend working at Footasylum to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
