-13
NPS
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Outerstuff
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About Outerstuff's Brand
Leading designer and manufacturer of branded youth apparel Among its major competitors, Outerstuff is ranked in 4th place for NPS while Buckle is 1st, and Abercrombie & Fitch Company is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Outerstuff Ranking
- #4 / 4 of its competitors
Outerstuff NPS
Outerstuff's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Outerstuff's customers would recommend using the product based on a scale of -100 to 100.
Outerstuff Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Outerstuff NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
Oct 2023 20 | Oct 2023 | 20 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 -1 | Aug 2024 | -1 |
Dec 2025 -13 | Dec 2025 | -13 |
How Other Brands Compare
Outerstuff is ranked #4 for NPS among its competitors. Buckle and Abercrombie & Fitch Company come in first and second, with NFL Network coming in at third.
Outerstuff |  Abercrombie & Fitch Company |  NFL Network |  Buckle | |
| Global Ranking | #- | #288 | #715 | #- |
| NPS | -13 | 17 | 2 | 28 |
| Valuation Updated every 24 hours for public companies | - | $2.14B | $39.68B | $1.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Outerstuff NPS vs. Competitors
Compared to its competitors, Outerstuff's NPS is rated right above Footasylum, and is preceded by NFL Network.
| COMPANY | NPS Score | |
|---|---|---|
| Buckle | 28 |
| Abercrombie & Fitch Company | 17 |
| NFL Network | 2 |
| Outerstuff | -13 |
 | Footasylum | -100 |
Outerstuff Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Outerstuff users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Outerstuff Customer Loyalty vs. Competitors
Compared to its competitors, Outerstuff's Customer Loyalty score is rated right above NFL Network, and is preceded by Buckle .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Buckle | 77% |
| Outerstuff | 76% |
| NFL Network | 75% |
| Abercrombie & Fitch Company | 64% |
| Footasylum | 10% |
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Outerstuff Product Quality
3.4/5
Outerstuff has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Outerstuff Product Information
Outerstuff’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.outerstuff.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Sports & Entertainment
Outerstuff Product Quality vs. Competitors
Compared to its competitors, Outerstuff's Product Quality score is rated right above NFL Network, and is preceded by Abercrombie & Fitch Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Buckle | 3.8/5 |
| Abercrombie & Fitch Company | 3.7/5 |
| Outerstuff | 3.4/5 |
| NFL Network | 3.3/5 |
| Footasylum | 1.5/5 |
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Outerstuff Pricing
Outerstuff ROI & Value For Money
3.1/5
Outerstuff has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Outerstuff Pricing vs. Competitors
Compared to its competitors, Outerstuff's ROI score is rated right below NFL Network.
| COMPANY | Pricing Score | |
|---|---|---|
| Footasylum | 4/5 |
| Buckle | 3.4/5 |
| Abercrombie & Fitch Company | 3.4/5 |
| NFL Network | 3.2/5 |
| Outerstuff | 3.1/5 |
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Outerstuff Customer Satisfaction (CSAT)
Outerstuff Customer Satisfaction (CSAT) Score
80 / 100
Outerstuff has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Outerstuff Customer Satisfaction vs. Competitors
Compared to its competitors, Outerstuff's Customer Satisfaction score is rated right above Buckle .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Outerstuff | 80% |
| Buckle | 75% |
| Abercrombie & Fitch Company | 64% |
| NFL Network | 47% |
| Footasylum | 0% |
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Outerstuff Customer Service
3.2/5
Outerstuff has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Outerstuff's Customer Service
Address
1412 Broadway,, 18th floor, New York City, NY
Website
http://www.outerstuff.com/
Phone Number
19999999999
Outerstuff Customer Service vs. Competitors
Compared to its competitors, Outerstuff's Customer Service score is rated right above Footasylum, and is preceded by NFL Network.
| COMPANY | Customer Service Score | |
|---|---|---|
| Buckle | 3.8/5 |
| Abercrombie & Fitch Company | 3.6/5 |
| NFL Network | 3.2/5 |
| Outerstuff | 3.2/5 |
| Footasylum | 1.5/5 |
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Outerstuff as an Employer
3.0/5
Outerstuff has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Outerstuff scored a -13 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Outerstuff would recommend the brand to a friend. ENPS measures how likely Outerstuff employees would recommend working at Outerstuff to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
