2
NPS
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Ranked
#90
Media and Entertainment Brands
Brand Page
NFL Network
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NFL Network is ranked #90 in Media and Entertainment Brands
NFL Network is ranked #90 in Media and Entertainment Brands
About NFL Network's Brand
NFL Network is an American sports-oriented cable and satellite television network that is owned by the National Football League. NFL Network’s brand is ranked #715 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of NFL Network. When compared to other organizations within the Media and Entertainment industry, NFL Network is ranked #90.
Brand at a Glance
75%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
NFL Network Ranking
- #715 in Global Best Brands
- #90 in Media and Entertainment
NFL Network NPS
NFL Network's Net Promoter Score (NPS) is a 2 with 44% Promoters, 14% Passives, and 42% Detractors. Net Promoter Score tracks whether NFL Network's customers would recommend using the product based on a scale of -100 to 100.
NFL Network Overall NPS
| 44% | Promoters |
|---|---|
| 14% | Passives |
| 42% | Detractors |
NFL Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 23 | Sep 2023 | 23 |
Oct 2023 19 | Oct 2023 | 19 |
Mar 2024 19 | Mar 2024 | 19 |
Apr 2024 14 | Apr 2024 | 14 |
Jul 2024 11 | Jul 2024 | 11 |
Aug 2024 9 | Aug 2024 | 9 |
Sep 2024 4 | Sep 2024 | 4 |
Jan 2025 6 | Jan 2025 | 6 |
Feb 2025 3 | Feb 2025 | 3 |
Mar 2025 1 | Mar 2025 | 1 |
Apr 2025 -1 | Apr 2025 | -1 |
Oct 2025 1 | Oct 2025 | 1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NFL Network NPS by Gender
NFL Network's NPS was rated 0 by Male customers on Comparably.
Male
0
NFL Network's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
NFL Network's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NFL Network NPS by Ethnicity
NFL Network's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
NFL Network NPS by Usage
NFL Network's NPS was rated 28 points by customers who have used NFL Network's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 28 | Over 10 Years | 28 |
NFL Network NPS vs Companies in Media and Entertainment
In the Media and Entertainment industry, NFL Network's NPS is rated right below Instagram.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Netflix | 43 |
 | The Walt Disney Company | 38 |
 | ROBLOX | 38 |
 | Rockstar Games | 38 |
 | 21 | |
| NFL Network | 2 |
NFL Network Customer Reviews
Out of the 3 NFL Network customer reviews 1 was positive and 2 were constructive. NFL Network customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NFL Network Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of NFL Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NFL Network Customer Loyalty Score by Gender
NFL Network's Customer Loyalty score was rated 81 by Male customers on Comparably.
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Male
81%
Yes
Female
N/A
Yes
NFL Network Customer Loyalty Score by Ethnicity
NFL Network's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NFL Network.
80
out of 100
Caucasian
NFL Network Customer Loyalty Score by Usage
NFL Network's Customer Loyalty score was rated 75% by customers who have used NFL Network's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Customer Loyalty for Other Media and Entertainment Brands
In the Media and Entertainment industry, NFL Network's Customer Loyalty score is rated right below The Walt Disney Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| Spotify | 87% |
| Apple | 86% |
| 84% | |
| Rockstar Games | 84% |
| The Walt Disney Company | 83% |
| NFL Network | 75% |
Unlock NFL Network Customer Loyalty vs. Companies in Media and Entertainment Data
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NFL Network Product Quality
3.3/5
NFL Network has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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NFL Network Product Information
NFL Network’s product quality score is a 3.3 out of 5 as rated by its users and customers.
Industry
Sporting Goods
Media
Quick Insights into NFL Network Product Quality
NFL Network's Product Quality score was rated highest by customers who have used NFL Network's products/services for Over 10 Years.
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Ranked NFL Network Product Quality the Highest
NFL Network Product Quality Score by Gender
NFL Network's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NFL Network.
Male
3.3/5
Female
N/A
NFL Network Product Quality Score by Ethnicity
NFL Network's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NFL Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
NFL Network Product Quality Score by Usage
NFL Network's Product Quality score was rated 3.7 stars by customers who have used NFL Network's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Product Quality for Other Media and Entertainment Brands
In the Media and Entertainment industry, NFL Network's Product Quality score is rated right below Instagram.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Rockstar Games | 4.1/5 |
| ROBLOX | 4/5 |
| 3.7/5 | |
| NFL Network | 3.3/5 |
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NFL Network Pricing
NFL Network ROI & Value For Money
3.2/5
NFL Network has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into NFL Network ROI
NFL Network's ROI score was rated highest by customers who have used NFL Network's products/services for Over 10 Years.
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Ranked NFL Network ROI the Highest
NFL Network ROI Score by Gender
NFL Network's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NFL Network.
Male
3.3/5
Female
N/A
NFL Network ROI Score by Ethnicity
NFL Network's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NFL Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
NFL Network ROI Score by Usage
NFL Network's ROI score was rated 3.6 stars by customers who have used NFL Network's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ROI for Other Media and Entertainment Brands
In the Media and Entertainment industry, NFL Network's ROI score is rated right below Instagram.
| COMPANY | Pricing Score | |
|---|---|---|
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| Rockstar Games | 3.8/5 |
| ROBLOX | 3.8/5 |
| The Walt Disney Company | 3.7/5 |
| 3.5/5 | |
| NFL Network | 3.2/5 |
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NFL Network Customer Satisfaction (CSAT)
NFL Network Customer Satisfaction (CSAT) Score
47 / 100
NFL Network has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
20%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
13%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NFL Network Customer Satisfaction
NFL Network's Customer Satisfaction score was rated highest by Male customers.
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Ranked NFL Network Customer Satisfaction the Highest
NFL Network Customer Satisfaction Score by Gender
NFL Network's Customer Satisfaction score was rated 58 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NFL Network.
58 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
NFL Network Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NFL Network's Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NFL Network.
45 / 100
Very Satisfied
33%
Satisfied
12%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
22%
NFL Network Customer Satisfaction Score by Usage
NFL Network's Customer Satisfaction score was rated 58 points by customers who have used NFL Network's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Customer Satisfaction for Other Media and Entertainment Brands
In the Media and Entertainment industry, NFL Network's Customer Satisfaction score is rated right below Instagram.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| The Walt Disney Company | 77% |
| Rockstar Games | 76% |
| ROBLOX | 73% |
| 61% | |
| NFL Network | 47% |
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NFL Network Customer Service
3.2/5
NFL Network has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About NFL Network's Customer Service
Website
http://www.nfl.com/nflnetwork
Quick Insights into NFL Network Customer Service
NFL Network's Customer Service score was rated highest by customers who have used NFL Network's products/services for Over 10 Years.
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Ranked NFL Network Customer Service the Highest
NFL Network Customer Service Score by Gender
NFL Network's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NFL Network.
Male
3.1/5
Female
N/A
NFL Network Customer Service Score by Ethnicity
NFL Network's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NFL Network.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
NFL Network Customer Service Score by Usage
NFL Network's Customer Service score was rated 3.5 stars by customers who have used NFL Network's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Customer Service for Other Media and Entertainment Brands
In the Media and Entertainment industry, NFL Network's Customer Service score is rated right below Instagram.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Nintendo | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| Rockstar Games | 3.7/5 |
| ROBLOX | 3.6/5 |
| 3.3/5 | |
| NFL Network | 3.2/5 |
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NFL Network as an Employer
3.0/5
NFL Network has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NFL Network scored a 2 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of NFL Network would recommend the brand to a friend. ENPS measures how likely NFL Network employees would recommend working at NFL Network to a friend.
Net Promoter Score
2
NPS Score
| 44% | Promoters |
|---|---|
| 14% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Global Ranking Snapshot
NFL Network is ranked #715 in the Global Top 100 Brands. It ranks just behind Xiaomi Technology and just ahead of Benefit Cosmetics.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
713 |  | CNBC |  | Mark Hoffman | Media and Entertainment |
714 |  | Xiaomi Technology |  | Jun Lei | Tech |
715 | | NFL Network | | Brian Rolapp | Media and Entertainment |
716 |  | Benefit Cosmetics |  | Jean-Andre Rougeot | Fashion and Beauty |
717 |  | Ripple |  | Brad Garlinghouse | Tech |
718 |  | ipsy |  | Marcelo Camberos | Fashion and Beauty |
719 |  | The Finish Line |  | Samuel Sato | Retail |
Media and Entertainment Ranking Snapshot
NFL Network is ranked #90 in the Media and Entertainment Industry. It ranks just behind CNBC and just ahead of TED.
| RANK | COMPANY | Location | |
|---|---|---|---|
88 |  | BTS | Stockholm, ME |
89 | | CNBC | Englewood Cliffs, NJ |
90 | | NFL Network | |
91 |  | TED | New York City, NY |
92 |  | Penguin Random House | |
93 |  | MLB Network | |
94 |  | Just Dance | New Lebanon, OH |
