50
NPS
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Ranked
#93
Media and Entertainment Brands
Brand Page
MLB Network
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MLB Network is ranked #93 in Media and Entertainment Brands
MLB Network is ranked #93 in Media and Entertainment Brands
About MLB Network's Brand
MLB Network is an American television sports channel dedicated to baseball. MLB Network’s brand is ranked #725 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of MLB Network. When compared to other organizations within the Media and Entertainment industry, MLB Network is ranked #93. Among its major competitors, MLB Network is ranked in 1st place for NPS while NFL Network is 2nd.
Brand at a Glance
91%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
MLB Network Ranking
- #725 in Global Best Brands
- #93 in Media and Entertainment
- #1 / 2 of its competitors
MLB Network NPS
MLB Network's Net Promoter Score (NPS) is a 50 with 68% Promoters, 14% Passives, and 18% Detractors. Net Promoter Score tracks whether MLB Network's customers would recommend using the product based on a scale of -100 to 100.
MLB Network Overall NPS
| 68% | Promoters |
|---|---|
| 14% | Passives |
| 18% | Detractors |
MLB Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 42 | Mar 2023 | 42 |
Jul 2023 39 | Jul 2023 | 39 |
Oct 2023 42 | Oct 2023 | 42 |
Dec 2023 43 | Dec 2023 | 43 |
Jan 2024 45 | Jan 2024 | 45 |
May 2024 46 | May 2024 | 46 |
Jun 2024 48 | Jun 2024 | 48 |
Sep 2024 45 | Sep 2024 | 45 |
Dec 2024 45 | Dec 2024 | 45 |
Feb 2025 47 | Feb 2025 | 47 |
May 2025 48 | May 2025 | 48 |
Sep 2025 50 | Sep 2025 | 50 |
How Other Brands Compare
MLB Network is ranked first for NPS among its competitors. NFL Network comes in second.
MLB Network |  NFL Network | |
| Global Ranking | #725 | #715 |
| NPS | 50 | 2 |
| Valuation Updated every 24 hours for public companies | - | $39.68B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MLB Network NPS by Gender
MLB Network's NPS was rated 70 by Male customers on Comparably.
Male
70
MLB Network's NPS was rated 70 by Male customers on Comparably.
80%
Promoters
10%
Passives
10%
Detractors
Female
N/A
MLB Network's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MLB Network NPS by Ethnicity
MLB Network's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
MLB Network NPS by Age
MLB Network's NPS was rated 50 points by customers ages 18-25 on Comparably.
MLB Network NPS by Usage
MLB Network's NPS was rated the highest by customers who have used MLB Network's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years 40 | Over 10 Years | 40 |
MLB Network NPS vs. Competitors
Compared to its competitors, MLB Network's NPS is rated right above NFL Network.
| COMPANY | NPS Score | |
|---|---|---|
| MLB Network | 50 |
| NFL Network | 2 |
MLB Network NPS vs Companies in Media and Entertainment
In the Media and Entertainment industry, MLB Network's NPS is rated right above Spotify, and is preceded by Nintendo.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
| MLB Network | 50 |
 | Spotify | 49 |
 | Apple | 48 |
 | Netflix | 43 |
 | The Walt Disney Company | 38 |
 | ROBLOX | 38 |
 | Rockstar Games | 38 |
 | 21 | |
MLB Network Customer Reviews
Out of the 2 MLB Network customer reviews 2 were positive and 0 were constructive. MLB Network customer reviews reflect that all customers have a favorable experience using the products/services of the company.
MLB Network Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of MLB Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MLB Network Customer Loyalty Score by Gender
MLB Network's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
MLB Network Customer Loyalty Score by Ethnicity
MLB Network's Customer Loyalty score was rated 100% by both Caucasian and Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MLB Network.
100
out of 100
Caucasian
100
out of 100
Hispanic or Latino
MLB Network Customer Loyalty Score by Age
MLB Network's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MLB Network.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
MLB Network Customer Loyalty Score by Usage
MLB Network's Customer Loyalty score was rated 100% by customers who have used MLB Network's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MLB Network Customer Loyalty vs. Competitors
Compared to its competitors, MLB Network's Customer Loyalty score is rated right above NFL Network.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MLB Network | 91% |
| NFL Network | 75% |
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Customer Loyalty for Other Media and Entertainment Brands
In the Media and Entertainment industry, MLB Network's Customer Loyalty score is rated right above ROBLOX.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MLB Network | 91% |
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| Spotify | 87% |
| Apple | 86% |
| 84% | |
| Rockstar Games | 84% |
| The Walt Disney Company | 83% |
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MLB Network Product Quality
4.1/5
MLB Network has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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MLB Network Product Information
MLB Network’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://m.mlb.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into MLB Network Product Quality
MLB Network's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked MLB Network Product Quality the Highest
Ranked MLB Network Product Quality the Lowest
MLB Network Product Quality Score by Gender
MLB Network's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MLB Network.
Male
4.4/5
Female
N/A
MLB Network Product Quality Score by Ethnicity
MLB Network's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MLB Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
MLB Network Product Quality Score by Age
MLB Network's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
MLB Network Product Quality Score by Usage
MLB Network's Product Quality score was rated the highest by customers who have used MLB Network's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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MLB Network Product Quality vs. Competitors
Compared to its competitors, MLB Network's Product Quality score is rated right above NFL Network.
| COMPANY | Product Quality Score | |
|---|---|---|
| MLB Network | 4.1/5 |
| NFL Network | 3.3/5 |
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Product Quality for Other Media and Entertainment Brands
In the Media and Entertainment industry, MLB Network's Product Quality score is rated right above ROBLOX, and is preceded by Rockstar Games.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Rockstar Games | 4.1/5 |
| MLB Network | 4.1/5 |
| ROBLOX | 4/5 |
| 3.7/5 |
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MLB Network Pricing
MLB Network ROI & Value For Money
3.8/5
MLB Network has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into MLB Network ROI
MLB Network's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked MLB Network ROI the Highest
Ranked MLB Network ROI the Lowest
MLB Network ROI Score by Gender
MLB Network's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
MLB Network ROI Score by Ethnicity
MLB Network's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MLB Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
MLB Network ROI Score by Age
MLB Network's ROI score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MLB Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
MLB Network ROI Score by Usage
MLB Network's ROI score was rated the highest by customers who have used MLB Network's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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MLB Network Pricing vs. Competitors
Compared to its competitors, MLB Network's ROI score is rated right above NFL Network.
| COMPANY | Pricing Score | |
|---|---|---|
| MLB Network | 3.8/5 |
| NFL Network | 3.2/5 |
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ROI for Other Media and Entertainment Brands
In the Media and Entertainment industry, MLB Network's ROI score is rated right above Rockstar Games, and is preceded by Apple.
| COMPANY | Pricing Score | |
|---|---|---|
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| MLB Network | 3.8/5 |
| Rockstar Games | 3.8/5 |
| ROBLOX | 3.8/5 |
| The Walt Disney Company | 3.7/5 |
| 3.5/5 |
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MLB Network Customer Satisfaction (CSAT)
MLB Network Customer Satisfaction (CSAT) Score
69 / 100
MLB Network has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
27%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MLB Network Customer Satisfaction
MLB Network's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used MLB Network's products/services for Over 10 Years.
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Ranked MLB Network Customer Satisfaction the Highest
Ranked MLB Network Customer Satisfaction the Lowest
MLB Network Customer Satisfaction Score by Gender
MLB Network's Customer Satisfaction score was rated 87 by Male customers on Comparably.
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87 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
MLB Network Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MLB Network's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
MLB Network Customer Satisfaction Score by Age
MLB Network's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
MLB Network Customer Satisfaction Score by Usage
MLB Network's Customer Satisfaction score was rated the highest by customers who have used MLB Network's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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MLB Network Customer Satisfaction vs. Competitors
Compared to its competitors, MLB Network's Customer Satisfaction score is rated right above NFL Network.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MLB Network | 69% |
| NFL Network | 47% |
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Customer Satisfaction for Other Media and Entertainment Brands
In the Media and Entertainment industry, MLB Network's Customer Satisfaction score is rated right above Instagram, and is preceded by ROBLOX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| The Walt Disney Company | 77% |
| Rockstar Games | 76% |
| ROBLOX | 73% |
| MLB Network | 69% |
| 61% |
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MLB Network Customer Service
3.8/5
MLB Network has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About MLB Network's Customer Service
Website
http://m.mlb.com
Quick Insights into MLB Network Customer Service
MLB Network's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked MLB Network Customer Service the Highest
Ranked MLB Network Customer Service the Lowest
MLB Network Customer Service Score by Gender
MLB Network's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
MLB Network Customer Service Score by Ethnicity
MLB Network's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
MLB Network Customer Service Score by Age
MLB Network's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
MLB Network Customer Service Score by Usage
MLB Network's Customer Service score was rated the highest by customers who have used MLB Network's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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MLB Network Customer Service vs. Competitors
Compared to its competitors, MLB Network's Customer Service score is rated right above NFL Network.
| COMPANY | Customer Service Score | |
|---|---|---|
| MLB Network | 3.8/5 |
| NFL Network | 3.2/5 |
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Customer Service for Other Media and Entertainment Brands
In the Media and Entertainment industry, MLB Network's Customer Service score is rated right above Rockstar Games, and is preceded by Spotify.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Nintendo | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| MLB Network | 3.8/5 |
| Rockstar Games | 3.7/5 |
| ROBLOX | 3.6/5 |
| 3.3/5 |
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MLB Network as an Employer
Consumer vs. Employees
MLB Network scored a 50 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of MLB Network would recommend the brand to a friend. ENPS measures how likely MLB Network employees would recommend working at MLB Network to a friend.
Net Promoter Score
50
NPS Score
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 39% | Promoters |
|---|---|
| 28% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
MLB Network is ranked #725 in the Global Top 100 Brands. It ranks just behind Anthropologie and just ahead of Wipro Limited.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
723 |  | Penguin Random House |  | Markus Dohle | Media and Entertainment |
724 |  | Anthropologie |  | David McCreight | Retail |
725 | | MLB Network |  | Media and Entertainment | |
726 |  | Wipro Limited |  | Thierry Delaporte | Business and Consumer Services |
727 |  | Herbalife |  | John Agwunobi | Health and Wellness |
728 |  | IntouchCX |  | Mitul Kotecha and Shane Kozlowich | Tech |
729 |  | BlackCamel Energy Ltd |  | Alaba Joseph Olajide | Energy and Manufacturing |
Media and Entertainment Ranking Snapshot
MLB Network is ranked #93 in the Media and Entertainment Industry. It ranks just behind Penguin Random House and just ahead of Just Dance.
| RANK | COMPANY | Location | |
|---|---|---|---|
91 |  | TED | New York City, NY |
92 | | Penguin Random House | |
93 | | MLB Network | |
94 |  | Just Dance | New Lebanon, OH |
95 |  | Naughty Dog | Santa Monica, CA |
96 |  | Square Enix | |
97 |  | Insomniac Games | Burbank, CA |
