3
NPS
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Anthropologie is ranked #107 in Retail Brands
Anthropologie is ranked #107 in Retail Brands
About Anthropologie's Brand
Anthropologie Anthropologie’s brand is ranked #724 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Anthropologie. When compared to other organizations within the Retail industry, Anthropologie is ranked #107. Among its major competitors, Anthropologie is ranked in 4th place for NPS while J. Crew is 1st, and ModCloth is 2nd.Their current valuation is $3.64B
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Anthropologie CMO
Anthropologie Ranking
- #107 in Retail
- #4 / 4 of its competitors
Anthropologie NPS
Anthropologie's Net Promoter Score (NPS) is a 3 with 44% Promoters, 15% Passives, and 41% Detractors. Net Promoter Score tracks whether Anthropologie's customers would recommend using the product based on a scale of -100 to 100.
Anthropologie Overall NPS
| 44% | Promoters |
|---|---|
| 15% | Passives |
| 41% | Detractors |
Anthropologie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 3 | Nov 2024 | 3 |
Dec 2024 2 | Dec 2024 | 2 |
Jan 2025 1 | Jan 2025 | 1 |
Mar 2025 1 | Mar 2025 | 1 |
May 2025 1 | May 2025 | 1 |
Jun 2025 1 | Jun 2025 | 1 |
Jul 2025 1 | Jul 2025 | 1 |
Aug 2025 1 | Aug 2025 | 1 |
Oct 2025 1 | Oct 2025 | 1 |
Nov 2025 1 | Nov 2025 | 1 |
Dec 2025 1 | Dec 2025 | 1 |
Jan 2026 3 | Jan 2026 | 3 |
How Other Brands Compare
Anthropologie is ranked #4 for NPS among its competitors. J. Crew and ModCloth come in first and second, with Urban Outfitters coming in at third. Among those competitors, it is the lowest valued company behind Urban Outfitters.
 Anthropologie |  Urban Outfitters |  J. Crew |  ModCloth | |
| Global Ranking | #724 | #356 | #- | #- |
| NPS | 3 | 15 | 23 | 20 |
| Valuation Updated every 24 hours for public companies | $3.64B | $3.82B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anthropologie NPS by Gender
Male customers rated Anthropologie's NPS 23 points higher than Female customers.
Male
0
Anthropologie's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-23
Anthropologie's NPS was rated -23 by Female customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Anthropologie NPS by Ethnicity
Anthropologie's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Hispanic or Latino -66 | Hispanic or Latino | -66 |
African American/Black -30 | African American/Black | -30 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -76 | Other | -76 |
Anthropologie NPS by Age
Anthropologie's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Anthropologie NPS by Usage
Anthropologie's NPS was rated the highest by customers who have used Anthropologie's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years 23 | 1 to 2 Years | 23 |
2 to 5 Years -23 | 2 to 5 Years | -23 |
5 to 10 Years -13 | 5 to 10 Years | -13 |
Over 10 Years -37 | Over 10 Years | -37 |
Anthropologie NPS vs. Competitors
Compared to its competitors, Anthropologie's NPS is rated right below Urban Outfitters.
| COMPANY | NPS Score | |
|---|---|---|
| J. Crew | 23 |
| ModCloth | 20 |
| Urban Outfitters | 15 |
| Anthropologie | 3 |
Anthropologie NPS vs Companies in Retail
In the Retail industry, Anthropologie's NPS is rated right below Chipotle.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
 | Costco | 50 |
 | Amazon | 49 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
 | Chipotle | 16 |
| Anthropologie | 3 |
Anthropologie Customer Reviews
Out of the 21 Anthropologie customer reviews 12 were positive and 9 were constructive. Anthropologie customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Anthropologie Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Anthropologie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Anthropologie Customer Loyalty Score by Gender
Male customers rated Anthropologie's Customer Loyalty score 15% higher than Female customers.
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Male
100%
Yes
Female
85%
Yes
Anthropologie Customer Loyalty Score by Ethnicity
Anthropologie's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Anthropologie.
88
out of 100
Caucasian
100
out of 100
Hispanic or Latino
64
out of 100
African American/Black
89
out of 100
Other
Anthropologie Customer Loyalty Score by Age
Anthropologie's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 100% | 26-30 | 100% |
31-35 64% | 31-35 | 64% |
36-40 55% | 36-40 | 55% |
41-45 100% | 41-45 | 100% |
46-50 84% | 46-50 | 84% |
51-55 87% | 51-55 | 87% |
56-60 93% | 56-60 | 93% |
61-65 78% | 61-65 | 78% |
66+ 78% | 66+ | 78% |
Anthropologie Customer Loyalty Score by Usage
Anthropologie's Customer Loyalty score was rated the highest by customers who have used Anthropologie's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Anthropologie Customer Loyalty Score by Industry
Anthropologie's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.
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Anthropologie Customer Loyalty vs. Competitors
Compared to its competitors, Anthropologie's Customer Loyalty score is rated right above J. Crew.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Anthropologie | 81% |
| J. Crew | 76% |
| Urban Outfitters | 74% |
| ModCloth | 69% |
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Customer Loyalty for Other Retail Brands
In the Retail industry, Anthropologie's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| REI | 87% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| Target | 82% |
| Anthropologie | 81% |
| Chipotle | 76% |
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Anthropologie Product Quality
3.5/5
Anthropologie has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Anthropologie Product Information
Anthropologie’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Anthropologie's product the highest. Reviewers from the Education industry rated Anthropologie the lowest at 3.
- Website
- http://www.anthropologie.com
- Company Size
- 5,001-10,000 Employees
Industry
Food and Beverages
Quick Insights into Anthropologie Product Quality
Anthropologie's Product Quality score was rated highest by customers who have used Anthropologie's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Anthropologie Product Quality the Highest
Ranked Anthropologie Product Quality the Lowest
Anthropologie Product Quality Score by Gender
Male customers rated Anthropologie's Product Quality score 0.4 stars higher than Female customers.
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Male
3.6/5
Female
3.2/5
Anthropologie Product Quality Score by Ethnicity
Anthropologie's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 1.5 | Other | 1.5 |
Anthropologie Product Quality Score by Age
Anthropologie's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.2 | 41-45 | 4.2 |
46-50 2.5 | 46-50 | 2.5 |
51-55 4 | 51-55 | 4 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.2 | 66+ | 2.2 |
Anthropologie Product Quality Score by Usage
Anthropologie's Product Quality score was rated the highest by customers who have used Anthropologie's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Anthropologie Product Quality Score by Industry
Anthropologie's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Banking and Financial Services industry customers.
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Anthropologie Product Quality vs. Competitors
Compared to its competitors, Anthropologie's Product Quality score is rated right above ModCloth, and is preceded by Urban Outfitters.
| COMPANY | Product Quality Score | |
|---|---|---|
| J. Crew | 3.9/5 |
| Urban Outfitters | 3.9/5 |
| Anthropologie | 3.5/5 |
| ModCloth | 3.4/5 |
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Product Quality for Other Retail Brands
In the Retail industry, Anthropologie's Product Quality score is rated right below Chipotle.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Chipotle | 3.8/5 |
| Anthropologie | 3.5/5 |
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Anthropologie Pricing
Anthropologie ROI & Value For Money
3.2/5
Anthropologie has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Anthropologie Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Tech industry think that they had the lowest ROI from Anthropologie.
Quick Insights into Anthropologie ROI
Anthropologie's ROI score was rated highest by customers ages 51-55, and rated lowest by Other customers.
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Ranked Anthropologie ROI the Highest
Ranked Anthropologie ROI the Lowest
Anthropologie ROI Score by Gender
Male customers rated Anthropologie's ROI score 0.6 stars higher than Female customers.
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Male
3.4/5
Female
2.8/5
Anthropologie ROI Score by Ethnicity
Anthropologie's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 1.5 | Other | 1.5 |
Anthropologie ROI Score by Age
Anthropologie's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3 | 36-40 | 3 |
41-45 3.9 | 41-45 | 3.9 |
46-50 1.8 | 46-50 | 1.8 |
51-55 4 | 51-55 | 4 |
56-60 2 | 56-60 | 2 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.2 | 66+ | 2.2 |
Anthropologie ROI Score by Usage
Anthropologie's ROI score was rated the highest by customers who have used Anthropologie's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Anthropologie ROI Score by Industry
Anthropologie's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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Anthropologie Pricing vs. Competitors
Compared to its competitors, Anthropologie's ROI score is rated right above ModCloth, and is preceded by Urban Outfitters.
| COMPANY | Pricing Score | |
|---|---|---|
| J. Crew | 3.8/5 |
| Urban Outfitters | 3.3/5 |
| Anthropologie | 3.2/5 |
| ModCloth | 2.9/5 |
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ROI for Other Retail Brands
In the Retail industry, Anthropologie's ROI score is rated right below Chipotle.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| Target | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Chipotle | 3.5/5 |
| Anthropologie | 3.2/5 |
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Anthropologie Customer Satisfaction (CSAT)
Anthropologie Customer Satisfaction (CSAT) Score
63 / 100
Anthropologie has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
34%
Satisfied
29%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Anthropologie Customer Satisfaction
Anthropologie's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.
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Ranked Anthropologie Customer Satisfaction the Highest
Ranked Anthropologie Customer Satisfaction the Lowest
Anthropologie Customer Satisfaction Score by Gender
Male customers rated Anthropologie's Customer Satisfaction score 11 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
56 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 12% | |
Very Dissatisfied | 25% |
Anthropologie Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Anthropologie's Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.
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62 / 100
Very Satisfied
33%
Satisfied
29%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
10%
Very Dissatisfied
20%
CSAT according to Hispanic or Latino
Anthropologie's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
CSAT according to African American/Black
Anthropologie's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
20%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to Other
Anthropologie's Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.
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12 / 100
Very Satisfied
0%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
75%
Anthropologie Customer Satisfaction Score by Age
Anthropologie's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 82% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 72% | |||||||||||||||
| 46-50 | 37% | |||||||||||||||
| 51-55 | 71% | |||||||||||||||
| 56-60 | 42% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 29% |
Anthropologie Customer Satisfaction Score by Usage
Anthropologie's Customer Satisfaction score was rated the highest by customers who have used Anthropologie's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Anthropologie Customer Satisfaction Score by Industry
Anthropologie's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Education industry customers.
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{
"title": "Anthropologie Customer Satisfaction Score by Industry",
"text": "Anthropologie's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Accounting",
"groupId": 495,
"score": 66,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 80,
"stars": 0,
"csatScore": 80,
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"scoreClassName": "",
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},
{
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"groupId": 498,
"score": 67,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 54,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 54
},
{
"label": "Consulting",
"groupId": 511,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Anthropologie's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Anthropologie's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Retail",
"groupId": 559,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "Anthropologie's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
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}
]
}Anthropologie Customer Satisfaction vs. Competitors
Compared to its competitors, Anthropologie's Customer Satisfaction score is rated right above ModCloth, and is preceded by J. Crew.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Urban Outfitters | 78% |
| J. Crew | 75% |
| Anthropologie | 63% |
| ModCloth | 57% |
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Customer Satisfaction for Other Retail Brands
In the Retail industry, Anthropologie's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| REI | 85% |
| Costco | 84% |
| Amazon | 84% |
| American Eagle Outfitters | 82% |
| Bath & Body Works | 81% |
| Target | 79% |
| Trader Joe's | 79% |
| Anthropologie | 63% |
| Chipotle | 62% |
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Anthropologie Customer Service
3.3/5
Anthropologie has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Anthropologie's Customer Service
Website
http://www.anthropologie.com
Quick Insights into Anthropologie Customer Service
Anthropologie's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Anthropologie Customer Service the Highest
Ranked Anthropologie Customer Service the Lowest
Anthropologie Customer Service Score by Gender
Male customers rated Anthropologie's Customer Service score 0.5 stars higher than Female customers.
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Male
3.4/5
Female
2.9/5
Anthropologie Customer Service Score by Ethnicity
Anthropologie's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.5 | Other | 1.5 |
Anthropologie Customer Service Score by Age
Anthropologie's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.7 | 31-35 | 3.7 |
36-40 2.1 | 36-40 | 2.1 |
41-45 4.2 | 41-45 | 4.2 |
46-50 1.8 | 46-50 | 1.8 |
51-55 3.8 | 51-55 | 3.8 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Anthropologie Customer Service Score by Usage
Anthropologie's Customer Service score was rated the highest by customers who have used Anthropologie's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Anthropologie Customer Service Score by Industry
Anthropologie's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Banking and Financial Services industry customers.
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Anthropologie Customer Service vs. Competitors
Compared to its competitors, Anthropologie's Customer Service score is rated right below ModCloth.
| COMPANY | Customer Service Score | |
|---|---|---|
| J. Crew | 3.9/5 |
| Urban Outfitters | 3.6/5 |
| ModCloth | 3.4/5 |
| Anthropologie | 3.3/5 |
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Customer Service for Other Retail Brands
In the Retail industry, Anthropologie's Customer Service score is rated right below Chipotle.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Chipotle | 3.6/5 |
| Anthropologie | 3.3/5 |
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Anthropologie as an Employer
2.6/5
Anthropologie has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Anthropologie scored a 3 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Anthropologie would recommend the brand to a friend. ENPS measures how likely Anthropologie employees would recommend working at Anthropologie to a friend.
Net Promoter Score
3
NPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 24% | Promoters |
|---|---|
| 18% | Passive |
| 58% | Detractors |
Global Ranking Snapshot
Anthropologie is ranked #724 in the Global Top 100 Brands. It ranks just behind Penguin Random House and just ahead of MLB Network.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
722 |  | TED |  | Chris Anderson | Media and Entertainment |
723 |  | Penguin Random House |  | Markus Dohle | Media and Entertainment |
724 | | Anthropologie | | David McCreight | Retail |
725 |  | MLB Network |  | Media and Entertainment | |
726 |  | Wipro Limited |  | Thierry Delaporte | Business and Consumer Services |
727 |  | Herbalife |  | John Agwunobi | Health and Wellness |
728 |  | IntouchCX |  | Mitul Kotecha and Shane Kozlowich | Tech |
Retail Ranking Snapshot
Anthropologie is ranked #107 in the Retail Industry. It ranks just behind The Finish Line and just ahead of Pull and Bear.
| RANK | COMPANY | Location | |
|---|---|---|---|
105 |  | Home Goods | Framingham, MA |
106 |  | The Finish Line | |
107 | | Anthropologie | |
108 |  | Pull and Bear | |
109 |  | L.L. Bean | Freeport, ME |
110 |  | Haworth | Holland, MI |
111 |  | Farfetch |
