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Urban Outfitters is

Ranked

#41

Fashion and Beauty Brands

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Urban Outfitters

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Urban Outfitters

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Urban Outfitters is ranked #41 in Fashion and Beauty Brands

About Urban Outfitters' Brand

Urban Outfitters Urban Outfitters’s brand is ranked #356 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Urban Outfitters. When compared to other organizations within the Fashion and Beauty industry, Urban Outfitters is ranked #41. Among its major competitors, Urban Outfitters is ranked in 1st place for NPS while Gap Inc. is 2nd, and Forever 21 is 3rd.Their current market cap is $3.82B

Brand at a Glance

74%

Customer Loyalty

3.9/5

Product Quality

3.3/5

Pricing

3.6/5

Customer Service

Urban Outfitters Ranking

^#41 in Fashion and Beauty
^#1 / 4 of its competitors

Urban Outfitters NPS

Urban Outfitters's Net Promoter Score (NPS) is a 15 with 44% Promoters, 27% Passives, and 29% Detractors. Net Promoter Score tracks whether Urban Outfitters's customers would recommend using the product based on a scale of -100 to 100.

Urban Outfitters Overall NPS

NPS

44%	Promoters
27%	Passives
29%	Detractors

Urban Outfitters NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 16	Nov 2024	16
Dec 2024 16	Dec 2024	16
Jan 2025 16	Jan 2025	16
Feb 2025 16	Feb 2025	16
Mar 2025 16	Mar 2025	16
Apr 2025 16	Apr 2025	16
May 2025 16	May 2025	16
Jun 2025 14	Jun 2025	14
Aug 2025 14	Aug 2025	14
Sep 2025 14	Sep 2025	14
Oct 2025 14	Oct 2025	14
Nov 2025 14	Nov 2025	14

How Other Brands Compare

Urban Outfitters is ranked first for NPS among its competitors. Gap Inc. and Forever 21 come in second and third, with JD Sports Fashion coming in at #4. Among those competitors, it is the most valued company.

	Urban Outfitters	Gap Inc.	Forever 21	JD Sports Fashion
Global Ranking	#356	#134	#-	#-
NPS	15	7	-11	-45
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$3.82B	$3.54B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Urban Outfitters NPS by Gender

Female customers rated Urban Outfitters's NPS 4 points higher than Male customers.

Male

Urban Outfitters's NPS was rated 8 by Male customers on Comparably.

40%

Promoters

28%

Passives

32%

Detractors

Female

Urban Outfitters's NPS was rated 12 by Female customers on Comparably.

37%

Promoters

38%

Passives

25%

Detractors

Urban Outfitters NPS by Ethnicity

Urban Outfitters's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 27	Caucasian	27
Hispanic or Latino -9	Hispanic or Latino	-9
African American/Black 12	African American/Black	12
Asian or Pacific Islander 7	Asian or Pacific Islander	7
Other -55	Other	-55

Urban Outfitters NPS by Age

Urban Outfitters's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

44%

39%

17%

26-30

27%

20%

53%

31-35

20%

60%

36-40

33%

34%

33%

46-50

100%

Urban Outfitters NPS by Usage

Urban Outfitters's NPS was rated the highest by customers who have used Urban Outfitters's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -25	Less than 1 Year	-25
1 to 2 Years 24	1 to 2 Years	24
2 to 5 Years 21	2 to 5 Years	21
5 to 10 Years 7	5 to 10 Years	7
Over 10 Years -9	Over 10 Years	-9

Urban Outfitters NPS vs. Competitors

Compared to its competitors, Urban Outfitters's NPS is rated right above Gap Inc..

COMPANY		NPS Score
	Urban Outfitters	15
	Gap Inc.	7
	Forever 21	-11
	JD Sports Fashion	-45
	Society6	-100

Urban Outfitters NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Urban Outfitters's NPS is rated right below Gucci.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	34
	Gucci	31
	Urban Outfitters	15

Urban Outfitters Customer Reviews

Out of the 33 Urban Outfitters customer reviews 23 were positive and 10 were constructive. Urban Outfitters customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Urban Outfitters Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Urban Outfitters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Urban Outfitters Customer Loyalty Score by Gender

Female customers rated Urban Outfitters's Customer Loyalty score 1% higher than Male customers.

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Male

75%

Yes

Female

76%

Yes

Urban Outfitters Customer Loyalty Score by Ethnicity

Urban Outfitters's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Urban Outfitters.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Urban Outfitters Customer Loyalty Score by Age

Urban Outfitters's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Urban Outfitters.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 70%	26-30	70%
31-35 82%	31-35	82%
36-40 60%	36-40	60%
46-50 40%	46-50	40%

Urban Outfitters Customer Loyalty Score by Usage

Urban Outfitters's Customer Loyalty score was rated the highest by customers who have used Urban Outfitters's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	40%
1 to 2 Years	75%
2 to 5 Years	82%
5 to 10 Years	78%
Over 10 Years	85%

Urban Outfitters Customer Loyalty Score by Industry

Urban Outfitters's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	72%
Accounting	100%
Aerospace and Aviation	46%
Fashion and Beauty	63%
Arts and Entertainment	65%
Business and Consumer Services	89%
Chemicals	70%
Education	82%
Healthcare, Hospitals and Medicine	10%
Hospitality	70%
Marketing, Advertising and Research	94%
Public Relations and Communications	70%
Retail	100%

Urban Outfitters Customer Loyalty vs. Competitors

Compared to its competitors, Urban Outfitters's Customer Loyalty score is rated right above Gap Inc..

COMPANY		Customer Loyalty Score
	Urban Outfitters	74%
	Gap Inc.	66%
	Forever 21	65%
	JD Sports Fashion	63%
	Society6	10%

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Urban Outfitters's Customer Loyalty score is rated right below Gucci.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Glossier	77%
	Gucci	76%
	Urban Outfitters	74%

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Urban Outfitters Product Quality

3.9/5

Urban Outfitters has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Urban Outfitters Product Information

Urban Outfitters’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Urban Outfitters's product the highest. Reviewers from the Business and Consumer Services industry rated Urban Outfitters the lowest at 3.7.

Website: http://www.urbanoutfitters.com

Company Size: 10,000+ Employees

Industry

Fashion and Beauty

Retail

Quick Insights into Urban Outfitters Product Quality

Urban Outfitters's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Urban Outfitters Product Quality the Highest

Accounting	4.6
1 to 2 Years	4.2
African American/Black	4.2

Ranked Urban Outfitters Product Quality the Lowest

Other	2.6
46-50	2
Healthcare, Hospitals and Medicine	1.8

Urban Outfitters Product Quality Score by Gender

Male customers rated Urban Outfitters's Product Quality score 0.3 stars higher than Female customers.

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Male

4.2/5

Female

3.9/5

Urban Outfitters Product Quality Score by Ethnicity

Urban Outfitters's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 2.6	Other	2.6

Urban Outfitters Product Quality Score by Age

Urban Outfitters's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.1	26-30	3.1
31-35 4.1	31-35	4.1
36-40 3.8	36-40	3.8
46-50 2	46-50	2

Urban Outfitters Product Quality Score by Usage

Urban Outfitters's Product Quality score was rated the highest by customers who have used Urban Outfitters's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.2
2 to 5 Years	4
5 to 10 Years	3.6
Over 10 Years	3.6

Urban Outfitters Product Quality Score by Industry

Urban Outfitters's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	2.9
Accounting	4.6
Aerospace and Aviation	4.4
Fashion and Beauty	4
Arts and Entertainment	3.2
Business and Consumer Services	3.7
Chemicals	3.3
Education	4.3
Healthcare, Hospitals and Medicine	1.8
Hospitality	3.8
Marketing, Advertising and Research	4.4
Public Relations and Communications	3.3
Retail	4.2

Urban Outfitters Product Quality vs. Competitors

Compared to its competitors, Urban Outfitters's Product Quality score is rated right above Gap Inc..

COMPANY		Product Quality Score
	Urban Outfitters	3.9/5
	Gap Inc.	3.7/5
	Forever 21	3.3/5
	JD Sports Fashion	3.2/5
	Society6	2.5/5

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Urban Outfitters's Product Quality score is rated right below Crocs.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5
	Urban Outfitters	3.9/5

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Urban Outfitters Pricing

Urban Outfitters ROI & Value For Money

3.3/5

Urban Outfitters has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Urban Outfitters Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Urban Outfitters.

Quick Insights into Urban Outfitters ROI

Urban Outfitters's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Urban Outfitters ROI the Highest

Hospitality	4.3
1 to 2 Years	3.5
31-35	3.5

Ranked Urban Outfitters ROI the Lowest

26-30	2.5
Other	2
Healthcare, Hospitals and Medicine	1.5

Urban Outfitters ROI Score by Gender

Male customers rated Urban Outfitters's ROI score 0.3 stars higher than Female customers.

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Male

3.5/5

Female

3.2/5

Urban Outfitters ROI Score by Ethnicity

Urban Outfitters's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 2	Other	2

Urban Outfitters ROI Score by Age

Urban Outfitters's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 2.5	26-30	2.5
31-35 3.5	31-35	3.5
36-40 3.3	36-40	3.3
46-50 2.8	46-50	2.8

Urban Outfitters ROI Score by Usage

Urban Outfitters's ROI score was rated the highest by customers who have used Urban Outfitters's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.5
2 to 5 Years	3.4
5 to 10 Years	3
Over 10 Years	2.9

Urban Outfitters ROI Score by Industry

Urban Outfitters's ROI score was rated the highest by Hospitality industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	2.8
Accounting	3.8
Aerospace and Aviation	3.2
Fashion and Beauty	3.3
Arts and Entertainment	2.8
Business and Consumer Services	2.7
Chemicals	2.8
Education	3.1
Healthcare, Hospitals and Medicine	1.5
Hospitality	4.3
Marketing, Advertising and Research	3.9
Public Relations and Communications	3.3
Retail	2.8

Urban Outfitters Pricing vs. Competitors

Compared to its competitors, Urban Outfitters's ROI score is rated right above JD Sports Fashion, and is preceded by Gap Inc..

COMPANY		Pricing Score
	Gap Inc.	3.5/5
	Urban Outfitters	3.3/5
	JD Sports Fashion	3.2/5
	Forever 21	3.2/5
	Society6	2/5

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Urban Outfitters's ROI score is rated right below Crocs.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5
	Urban Outfitters	3.3/5

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Urban Outfitters Customer Satisfaction (CSAT)

Urban Outfitters Customer Satisfaction (CSAT) Score

78 / 100

Urban Outfitters has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied	38%
Satisfied	40%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	3%
Very Dissatisfied	6%

Very Satisfied

38%

Satisfied

40%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Urban Outfitters Customer Satisfaction

Urban Outfitters's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Urban Outfitters Customer Satisfaction the Highest

31-35	100%
Accounting	100%
African American/Black	100%

Ranked Urban Outfitters Customer Satisfaction the Lowest

Other	40%
46-50	0%
Healthcare, Hospitals and Medicine	0%

Urban Outfitters Customer Satisfaction Score by Gender

Urban Outfitters's Customer Satisfaction score was rated 76 by both Female and Male customers on Comparably.

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76 / 100

Male

	Very Satisfied	29%
	Satisfied	47%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	6%
	Very Dissatisfied	6%

76 / 100

Female

	Very Satisfied	30%
	Satisfied	46%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	3%
	Very Dissatisfied	9%

Urban Outfitters Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Urban Outfitters' Customer Satisfaction (CSAT) score was rated 81% according to Caucasian users and customers.

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81 / 100

Very Satisfied	34%
Satisfied	47%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	2%
Very Dissatisfied	6%

Very Satisfied

34%

Satisfied

47%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Urban Outfitters' Customer Satisfaction (CSAT) score was rated 73% according to Hispanic or Latino users and customers.

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73 / 100

Very Satisfied	37%
Satisfied	36%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	9%
Very Dissatisfied	9%

Very Satisfied

37%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Urban Outfitters' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	25%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Urban Outfitters' Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100

Very Satisfied	30%
Satisfied	30%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	10%
Very Dissatisfied	10%

Very Satisfied

30%

Satisfied

30%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

10%

Very Dissatisfied

10%

CSAT according to Other

Urban Outfitters' Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.

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40 / 100

Very Satisfied	10%
Satisfied	30%
Neither Satisfied nor Dissatisfied	30%
Dissatisfied	10%
Very Dissatisfied	20%

Very Satisfied

10%

Satisfied

30%

Neither Satisfied nor Dissatisfied

30%

Dissatisfied

10%

Very Dissatisfied

20%

Urban Outfitters Customer Satisfaction Score by Age

Urban Outfitters's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

82%

26-30

50%

31-35

100%

36-40

72%

46-50

Urban Outfitters Customer Satisfaction Score by Usage

Urban Outfitters's Customer Satisfaction score was rated the highest by customers who have used Urban Outfitters's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	63
1 to 2 Years	67
2 to 5 Years	79
5 to 10 Years	76
Over 10 Years	72

Urban Outfitters Customer Satisfaction Score by Industry

Urban Outfitters's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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{
	"title": "Urban Outfitters Customer Satisfaction Score by Industry",
	"text": "Urban Outfitters's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
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			"scoreClassName": "",
			"scoreLabel": 63
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			"score": 100,
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			"label": "Aerospace and Aviation",
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			"score": 80,
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			"csatScore": 80,
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			"scoreClassName": "",
			"scoreLabel": 80
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			"groupId": 497,
			"score": 79,
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			"scoreClassName": "",
			"scoreLabel": 79
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		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 70,
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			"scoreClassName": "",
			"scoreLabel": 70
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			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 83,
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Tech	63
Accounting	100
Aerospace and Aviation	80
Fashion and Beauty	79
Arts and Entertainment	70
Business and Consumer Services	83
Chemicals	33
Education	100
Healthcare, Hospitals and Medicine	0
Marketing, Advertising and Research	80
Retail	100

Urban Outfitters Customer Satisfaction vs. Competitors

Compared to its competitors, Urban Outfitters's Customer Satisfaction score is rated right above Gap Inc..

COMPANY		Customer Satisfaction (CSAT) Score
	Urban Outfitters	78%
	Gap Inc.	72%
	JD Sports Fashion	67%
	Forever 21	56%
	Society6	0%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Urban Outfitters's Customer Satisfaction score is rated right below Gucci.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Vans	85%
	American Eagle Outfitters	81%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%
	Urban Outfitters	78%

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Urban Outfitters Customer Service

3.6/5

Urban Outfitters has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Urban Outfitters's Customer Service

Website

http://www.urbanoutfitters.com

Phone Number

(617) 236-0088

Quick Insights into Urban Outfitters Customer Service

Urban Outfitters's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 46-50.

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Ranked Urban Outfitters Customer Service the Highest

Accounting	4.5
1 to 2 Years	3.9
18-25	3.7

Ranked Urban Outfitters Customer Service the Lowest

Other	2.6
Healthcare, Hospitals and Medicine	1.6
46-50	1.5

Urban Outfitters Customer Service Score by Gender

Male customers rated Urban Outfitters's Customer Service score 0.3 stars higher than Female customers.

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Male

3.7/5

Female

3.4/5

Urban Outfitters Customer Service Score by Ethnicity

Urban Outfitters's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Other 2.6	Other	2.6

Urban Outfitters Customer Service Score by Age

Urban Outfitters's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 3.7	18-25	3.7
26-30 2.7	26-30	2.7
31-35 3.7	31-35	3.7
36-40 3.6	36-40	3.6
46-50 1.5	46-50	1.5

Urban Outfitters Customer Service Score by Usage

Urban Outfitters's Customer Service score was rated the highest by customers who have used Urban Outfitters's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.9
2 to 5 Years	3.5
5 to 10 Years	3.4
Over 10 Years	3.1

Urban Outfitters Customer Service Score by Industry

Urban Outfitters's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.2
Accounting	4.5
Aerospace and Aviation	4.3
Fashion and Beauty	3.5
Arts and Entertainment	3
Business and Consumer Services	3.5
Chemicals	2.3
Education	3.7
Healthcare, Hospitals and Medicine	1.6
Hospitality	3
Marketing, Advertising and Research	4
Public Relations and Communications	4
Retail	3.8

Urban Outfitters Customer Service vs. Competitors

Compared to its competitors, Urban Outfitters's Customer Service score is rated right above Gap Inc., and is preceded by JD Sports Fashion.

COMPANY		Customer Service Score
	JD Sports Fashion	3.7/5
	Urban Outfitters	3.6/5
	Gap Inc.	3.6/5
	Forever 21	3.1/5
	Society6	2/5

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Urban Outfitters's Customer Service score is rated right below Crocs.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Uniqlo	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Crocs	3.8/5
	Urban Outfitters	3.6/5

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Urban Outfitters as an Employer

2.8/5

Urban Outfitters has a 2.8/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Urban Outfitters

Richard Hayne

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Urban Outfitters scored a 15 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Urban Outfitters would recommend the brand to a friend. ENPS measures how likely Urban Outfitters employees would recommend working at Urban Outfitters to a friend.

Net Promoter Score

NPS Score

44%	Promoters
27%	Passive
29%	Detractors

Employee Net Promoter Score

-29

eNPS Score

28%	Promoters
15%	Passive
57%	Detractors

Global Ranking Snapshot

Urban Outfitters is ranked #356 in the Global Top 100 Brands. It ranks just behind Ingersoll Rand and just ahead of Nokia.

RANK			INDUSTRY
354	La-Z-Boy	Kurt Darrow	Consumer Goods
355	Ingersoll Rand	Michael Lamach	Energy and Manufacturing
356	Urban Outfitters	Richard Hayne	Fashion and Beauty
357	Nokia	Rajeev Suri	Tech
358	Mozilla	Mitchell Baker	Tech
359	Burberry	Marco Gobbetti	Fashion and Beauty
360	Berkshire Hathaway	Warren Buffett	Banking and Financial Services

Fashion and Beauty Ranking Snapshot

Urban Outfitters is ranked #41 in the Fashion and Beauty Industry. It ranks just behind Poshmark and just ahead of Burberry.

RANK		Location
39	GOAT Group	Culver City, CA
40	Poshmark	Redwood City, CA
41	Urban Outfitters
42	Burberry
43	TOMS Shoes	Los Angeles, CA
44	Armani	New York City, NY
45	GUESS	Los Angeles, CA