-19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Poshmark is ranked #98 in Tech Brands
Poshmark is ranked #98 in Tech Brands
About Poshmark's Brand
Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. The platform has over 80 million users, with over 200M available listings. Poshmark’s brand is ranked #343 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Poshmark. When compared to other organizations within the Tech industry, Poshmark is ranked #98. Among its major competitors, Poshmark is ranked in 7th place for NPS while Montana Silversmiths is 1st, and Amazon is 2nd.Their current valuation is $600.00M
Brand at a Glance
74%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.5/5
Customer Service
Poshmark CMO
Steven Young
Steven Young serves as the Chief Marketing Officer of Poshmark. Steven started at Poshmark in October of 2018. Steven currently resides in San Francisco Bay Area.
Poshmark Ranking
- #343 in Global Best Brands
- #98 in Tech
- #4 / 4 of its competitors
Poshmark NPS
Poshmark's Net Promoter Score (NPS) is a -19 with 34% Promoters, 13% Passives, and 53% Detractors. Net Promoter Score tracks whether Poshmark's customers would recommend using the product based on a scale of -100 to 100.
Poshmark Overall NPS
| 34% | Promoters |
|---|---|
| 13% | Passives |
| 53% | Detractors |
Poshmark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -12 | Jul 2024 | -12 |
Sep 2024 -14 | Sep 2024 | -14 |
Oct 2024 -16 | Oct 2024 | -16 |
Nov 2024 -16 | Nov 2024 | -16 |
Jan 2025 -16 | Jan 2025 | -16 |
Feb 2025 -17 | Feb 2025 | -17 |
Apr 2025 -17 | Apr 2025 | -17 |
May 2025 -17 | May 2025 | -17 |
Jul 2025 -19 | Jul 2025 | -19 |
Nov 2025 -19 | Nov 2025 | -19 |
Dec 2025 -19 | Dec 2025 | -19 |
Jan 2026 -19 | Jan 2026 | -19 |
How Other Brands Compare
Poshmark is ranked #4 for NPS among its competitors. Amazon and Wish come in first and second, with Etsy coming in at third. Among those competitors, it is the lowest valued company behind Amazon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Poshmark NPS by Gender
Male customers rated Poshmark's NPS 4 points higher than Female customers.
Male
-39
Poshmark's NPS was rated -39 by Male customers on Comparably.
28%
Promoters
5%
Passives
67%
Detractors
Female
-43
Poshmark's NPS was rated -43 by Female customers on Comparably.
26%
Promoters
5%
Passives
69%
Detractors
Poshmark NPS by Ethnicity
Poshmark's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
Hispanic or Latino -86 | Hispanic or Latino | -86 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander 28 | Asian or Pacific Islander | 28 |
Other -30 | Other | -30 |
Poshmark NPS by Age
Poshmark's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Poshmark NPS by Usage
Poshmark's NPS was rated the highest by customers who have used Poshmark's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -28 | 5 to 10 Years | -28 |
Over 10 Years -34 | Over 10 Years | -34 |
Poshmark NPS vs. Competitors
Compared to its competitors, Poshmark's NPS is rated right below Tradesy.
| COMPANY | NPS Score | |
|---|---|---|
 | Montana Silversmiths | 100 |
 | Amazon | 49 |
 | Wish | 10 |
 | The RealReal | 4 |
 | Etsy | -7 |
 | Tradesy | -9 |
 | Poshmark | -19 |
Poshmark Customer Reviews
Out of the 24 Poshmark customer reviews 12 were positive and 12 were constructive. Poshmark customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Poshmark Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Poshmark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Poshmark Customer Loyalty Score by Gender
Female customers rated Poshmark's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Poshmark.
Male
70%
Yes
Female
81%
Yes
Poshmark Customer Loyalty Score by Ethnicity
Poshmark's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Poshmark.
79
out of 100
Caucasian
74
out of 100
Hispanic or Latino
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
64
out of 100
Other
Poshmark Customer Loyalty Score by Age
Poshmark's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Poshmark.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 44% | 18-25 | 44% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 74% | 36-40 | 74% |
41-45 85% | 41-45 | 85% |
46-50 84% | 46-50 | 84% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
61-65 55% | 61-65 | 55% |
66+ 82% | 66+ | 82% |
Poshmark Customer Loyalty Score by Usage
Poshmark's Customer Loyalty score was rated the highest by customers who have used Poshmark's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Poshmark Customer Loyalty Score by Industry
Poshmark's Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Poshmark Customer Loyalty vs. Competitors
Compared to its competitors, Poshmark's Customer Loyalty score is rated right above Etsy, and is preceded by Tradesy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Montana Silversmiths | 100% |
| Amazon | 89% |
| Tradesy | 78% |
| Poshmark | 74% |
| Etsy | 72% |
| The RealReal | 69% |
| Wish | 64% |
Unlock Poshmark Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Poshmark Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Tech Brands
In the Tech industry, Poshmark's Customer Loyalty score is rated right below Peloton.
Unlock Poshmark Customer Loyalty vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Poshmark Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.
Poshmark Product Quality
2.7/5
Poshmark has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Poshmark's overall Product Quality score rated by its users and customers.
Poshmark Product Information
Poshmark’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Poshmark's product the highest. Reviewers from the Banking and Financial Services industry rated Poshmark the lowest at 1.8.
- Website
- http://poshmark.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Fashion
Social
Quick Insights into Poshmark Product Quality
Poshmark's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked Poshmark's Product Quality.
Ranked Poshmark Product Quality the Highest
Ranked Poshmark Product Quality the Lowest
Poshmark Product Quality Score by Gender
Poshmark's Product Quality score was rated 2.3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Poshmark.
Male
2.3/5
Female
2.3/5
Poshmark Product Quality Score by Ethnicity
Poshmark's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Poshmark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.1 | Other | 2.1 |
Poshmark Product Quality Score by Age
Poshmark's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Poshmark.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.2 | 36-40 | 3.2 |
41-45 1.8 | 41-45 | 1.8 |
46-50 3.3 | 46-50 | 3.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Poshmark Product Quality Score by Usage
Poshmark's Product Quality score was rated the highest by customers who have used Poshmark's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Poshmark Product Quality Score by Industry
Poshmark's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Poshmark Product Quality vs. Competitors
Compared to its competitors, Poshmark's Product Quality score is rated right below Wish.
| COMPANY | Product Quality Score | |
|---|---|---|
| Montana Silversmiths | 5/5 |
| Amazon | 4.2/5 |
| The RealReal | 3.6/5 |
| Tradesy | 3.5/5 |
| Etsy | 3.3/5 |
| Wish | 3.1/5 |
| Poshmark | 2.7/5 |
Unlock Poshmark Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Poshmark Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Tech Brands
In the Tech industry, Poshmark's Product Quality score is rated right below ROBLOX.
Unlock Poshmark Product Quality vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Poshmark Product Quality vs. Companies in Tech data and gain insights into your customers today.
Poshmark Pricing
Poshmark ROI & Value For Money
2.8/5
Poshmark has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Poshmark's overall ROI score rated by its users and customers.
Poshmark Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Education industry think that they had the lowest ROI from Poshmark.
Quick Insights into Poshmark ROI
Poshmark's ROI score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Poshmark's ROI score.
Ranked Poshmark ROI the Highest
Ranked Poshmark ROI the Lowest
Poshmark ROI Score by Gender
Poshmark's ROI score was rated 2.3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Poshmark.
Male
2.3/5
Female
2.3/5
Poshmark ROI Score by Ethnicity
Poshmark's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Poshmark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 2.2 | Other | 2.2 |
Poshmark ROI Score by Age
Poshmark's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Poshmark.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 3.9 | 26-30 | 3.9 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3.1 | 36-40 | 3.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2 | 51-55 | 2 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Poshmark ROI Score by Usage
Poshmark's ROI score was rated the highest by customers who have used Poshmark's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Poshmark ROI Score by Industry
Poshmark's ROI score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Poshmark Pricing vs. Competitors
Compared to its competitors, Poshmark's ROI score is rated right below Etsy.
| COMPANY | Pricing Score | |
|---|---|---|
| Montana Silversmiths | 5/5 |
| Amazon | 4.1/5 |
| The RealReal | 3.4/5 |
| Tradesy | 3.4/5 |
| Wish | 3.1/5 |
| Etsy | 3.1/5 |
| Poshmark | 2.8/5 |
Unlock Poshmark ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Poshmark ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Tech Brands
In the Tech industry, Poshmark's ROI score is rated right below ROBLOX.
Unlock Poshmark ROI vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Poshmark ROI vs. Companies in Tech data and gain insights into your customers today.
Poshmark Customer Satisfaction (CSAT)
Poshmark Customer Satisfaction (CSAT) Score
41 / 100
Poshmark has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
12%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
11%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Poshmark Customer Satisfaction
Poshmark's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Poshmark's Customer Satisfaction.
Ranked Poshmark Customer Satisfaction the Highest
Ranked Poshmark Customer Satisfaction the Lowest
Poshmark Customer Satisfaction Score by Gender
Female customers rated Poshmark's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Poshmark.
24 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 5% | |
Very Dissatisfied | 59% |
32 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 17% | |
Very Dissatisfied | 48% |
Poshmark Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Poshmark's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Poshmark.
24 / 100
Very Satisfied
22%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
15%
Very Dissatisfied
59%
CSAT according to Hispanic or Latino
Poshmark's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Poshmark.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to African American/Black
Poshmark's Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Poshmark.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to Asian or Pacific Islander
Poshmark's Customer Satisfaction (CSAT) score was rated 78% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Poshmark.
78 / 100
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
11%
CSAT according to Other
Poshmark's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Poshmark.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
33%
Poshmark Customer Satisfaction Score by Age
Poshmark's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Poshmark.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 40% | |||||||||||||||
| 26-30 | 72% | |||||||||||||||
| 31-35 | 38% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 18% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Poshmark Customer Satisfaction Score by Usage
Poshmark's Customer Satisfaction score was rated the highest by customers who have used Poshmark's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Poshmark Customer Satisfaction Score by Industry
Poshmark's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Poshmark Customer Satisfaction Score by Industry",
"text": "Poshmark's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Government and Public Policy industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 58,
"stars": 0,
"csatScore": 58,
"text": "Poshmark's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 58
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Poshmark's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Poshmark's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Poshmark's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Poshmark's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Poshmark's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 30,
"stars": 0,
"csatScore": 30,
"text": "Poshmark's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 30
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Poshmark's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Poshmark's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Poshmark Customer Satisfaction vs. Competitors
Compared to its competitors, Poshmark's Customer Satisfaction score is rated right below Etsy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Montana Silversmiths | 100% |
| Tradesy | 89% |
| Amazon | 84% |
| The RealReal | 66% |
| Wish | 55% |
| Etsy | 54% |
| Poshmark | 41% |
Unlock Poshmark Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Poshmark Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Tech Brands
In the Tech industry, Poshmark's Customer Satisfaction score is rated right below Peloton.
Unlock Poshmark Customer Satisfaction vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Poshmark Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.
Poshmark Customer Service
2.5/5
Poshmark has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Poshmark's overall Customer Service score rated by its users and customers.
About Poshmark's Customer Service
Address
203 Redwood Shores Pkwy, Fl. 8, Redwood City, CA 94065
Website
http://poshmark.com
Phone Number
(866)269-5111
Poshmark's Social Links
Quick Insights into Poshmark Customer Service
Poshmark's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Marketing, Advertising and Research industry.
Sign Up to unlock insights into how customers have ranked Poshmark's Customer Service score.
Ranked Poshmark Customer Service the Highest
Ranked Poshmark Customer Service the Lowest
Poshmark Customer Service Score by Gender
Male customers rated Poshmark's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Poshmark.
Male
2.2/5
Female
1.9/5
Poshmark Customer Service Score by Ethnicity
Poshmark's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Poshmark.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 1.9 | Other | 1.9 |
Poshmark Customer Service Score by Age
Poshmark's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Poshmark.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3 | 31-35 | 3 |
36-40 3.1 | 36-40 | 3.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.8 | 46-50 | 2.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Poshmark Customer Service Score by Usage
Poshmark's Customer Service score was rated the highest by customers who have used Poshmark's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Poshmark Customer Service Score by Industry
Poshmark's Customer Service score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Poshmark Customer Service vs. Competitors
Compared to its competitors, Poshmark's Customer Service score is rated right below Etsy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Montana Silversmiths | 5/5 |
| Amazon | 4.2/5 |
| The RealReal | 3.6/5 |
| Tradesy | 3.4/5 |
| Wish | 3/5 |
| Etsy | 3/5 |
| Poshmark | 2.5/5 |
Unlock Poshmark Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Poshmark Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Tech Brands
In the Tech industry, Poshmark's Customer Service score is rated right below ROBLOX.
Unlock Poshmark Customer Service vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Poshmark Customer Service vs. Companies in Tech data and gain insights into your customers today.
Poshmark as an Employer
4.5/5
Poshmark has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Poshmark scored a -19 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Poshmark would recommend the brand to a friend. ENPS measures how likely Poshmark employees would recommend working at Poshmark to a friend.
Net Promoter Score
-19
NPS Score
| 34% | Promoters |
|---|---|
| 13% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 72% | Promoters |
|---|---|
| 11% | Passive |
| 17% | Detractors |
Global Ranking Snapshot
Poshmark is ranked #343 in the Global Top 100 Brands. It ranks just behind Darden Restaurants and just ahead of Diageo.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
341 |  | GOAT Group |  | Eddy Lu | Fashion and Beauty |
342 |  | Darden Restaurants |  | Gene Lee | Food and Beverages |
343 | | Poshmark | | Manish Chandra | Tech |
344 |  | Diageo |  | Ivan Menezes | Food and Beverages |
345 |  | Sunrise Senior Living |  | Jack Callison | Health and Wellness |
346 |  | Omnicom Media Group |  | Daryl Simm | Media and Entertainment |
347 |  | Trimble |  | Robert G. Painter | Tech |
Tech Ranking Snapshot
Poshmark is ranked #98 in the Tech Industry. It ranks just behind Textron and just ahead of Trimble.
