100
NPS
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Montana Silversmiths
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About Montana Silversmiths' Brand
Montana Silversmiths has focused on creating western buckles and jewelry of exquisite design for over 40 years. Among its major competitors, Montana Silversmiths is ranked in 1st place for NPS while The RealReal is 2nd, and Poshmark is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Montana Silversmiths Ranking
- #1 / 4 of its competitors
Montana Silversmiths NPS
Montana Silversmiths's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Montana Silversmiths's customers would recommend using the product based on a scale of -100 to 100.
Montana Silversmiths Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Montana Silversmiths NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
How Other Brands Compare
Montana Silversmiths is ranked first for NPS among its competitors. The RealReal and Poshmark come in second and third, with Wanelo coming in at #4.
Montana Silversmiths |  Poshmark |  The RealReal |  Wanelo | |
| Global Ranking | #- | #343 | #- | #- |
| NPS | 100 | -19 | 6 | - |
| Valuation Updated every 24 hours for public companies | - | $600.00M | $2.04B | $113.59M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Montana Silversmiths NPS vs. Competitors
Compared to its competitors, Montana Silversmiths's NPS is rated right above The RealReal.
| COMPANY | NPS Score | |
|---|---|---|
| Montana Silversmiths | 100 |
| The RealReal | 6 |
 | TurnTo Networks | N/A |
| Wanelo | N/A |
| Poshmark | -19 |
Montana Silversmiths Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Montana Silversmiths users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Montana Silversmiths Customer Loyalty vs. Competitors
Compared to its competitors, Montana Silversmiths's Customer Loyalty score is rated right above Poshmark.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Montana Silversmiths | 100% |
| Poshmark | 74% |
| The RealReal | 69% |
| TurnTo Networks | N/A |
| Wanelo | N/A |
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Montana Silversmiths Product Quality
5/5
Montana Silversmiths has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Montana Silversmiths Product Information
Montana Silversmiths’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Montana Silversmiths Product Quality vs. Competitors
Compared to its competitors, Montana Silversmiths's Product Quality score is rated right above The RealReal.
| COMPANY | Product Quality Score | |
|---|---|---|
| Montana Silversmiths | 5/5 |
| The RealReal | 3.6/5 |
| Poshmark | 2.7/5 |
| TurnTo Networks | N/A |
| Wanelo | N/A |
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Montana Silversmiths Pricing
Montana Silversmiths ROI & Value For Money
5/5
Montana Silversmiths has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Montana Silversmiths Pricing vs. Competitors
Compared to its competitors, Montana Silversmiths's ROI score is rated right above The RealReal.
| COMPANY | Pricing Score | |
|---|---|---|
| Montana Silversmiths | 5/5 |
| The RealReal | 3.4/5 |
| Poshmark | 2.8/5 |
| TurnTo Networks | N/A |
| Wanelo | N/A |
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Montana Silversmiths Customer Satisfaction (CSAT)
Montana Silversmiths Customer Satisfaction (CSAT) Score
100 / 100
Montana Silversmiths has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Montana Silversmiths Customer Satisfaction vs. Competitors
Compared to its competitors, Montana Silversmiths's Customer Satisfaction score is rated right above The RealReal.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Montana Silversmiths | 100% |
| The RealReal | 67% |
| Poshmark | 41% |
| TurnTo Networks | 0% |
| Wanelo | 0% |
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Montana Silversmiths Customer Service
5/5
Montana Silversmiths has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Montana Silversmiths's Customer Service
Address
549 N 9th St., Columbus, MT
Website
http://www.montanasilversmiths.com/t1
Phone Number
(855) 358-5002
Montana Silversmiths Customer Service vs. Competitors
Compared to its competitors, Montana Silversmiths's Customer Service score is rated right above The RealReal.
| COMPANY | Customer Service Score | |
|---|---|---|
| Montana Silversmiths | 5/5 |
| The RealReal | 3.6/5 |
| Poshmark | 2.5/5 |
| TurnTo Networks | N/A |
| Wanelo | N/A |
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Consumer vs. Employees
Montana Silversmiths scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Montana Silversmiths would recommend the brand to a friend. ENPS measures how likely Montana Silversmiths employees would recommend working at Montana Silversmiths to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
