-9
NPS
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Tradesy
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About Tradesy's Brand
Among its major competitors, Tradesy is ranked in 6th place for NPS while ASOS is 1st, and Vinted is 2nd.Their current valuation is $250.00M
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Tradesy Ranking
- #3 / 4 of its competitors
Tradesy NPS
Tradesy's Net Promoter Score (NPS) is a -9 with 41% Promoters, 9% Passives, and 50% Detractors. Net Promoter Score tracks whether Tradesy's customers would recommend using the product based on a scale of -100 to 100.
Tradesy Overall NPS
| 41% | Promoters |
|---|---|
| 9% | Passives |
| 50% | Detractors |
Tradesy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -50 | Jun 2021 | -50 |
Oct 2021 -40 | Oct 2021 | -40 |
Jan 2022 -27 | Jan 2022 | -27 |
Feb 2022 -17 | Feb 2022 | -17 |
Apr 2022 -15 | Apr 2022 | -15 |
Jul 2022 -13 | Jul 2022 | -13 |
Aug 2022 -12 | Aug 2022 | -12 |
Dec 2022 -6 | Dec 2022 | -6 |
Mar 2023 -10 | Mar 2023 | -10 |
Apr 2023 -5 | Apr 2023 | -5 |
Oct 2023 -6 | Oct 2023 | -6 |
Jan 2026 -10 | Jan 2026 | -10 |
How Other Brands Compare
Tradesy is ranked third for NPS among its competitors. Vinted and The RealReal come in first and second, with Poshmark coming in at #4. Among those competitors, it is the lowest valued company behind Vinted.
Tradesy |  Poshmark |  Vinted |  The RealReal | |
| Global Ranking | #- | #343 | #- | #- |
| NPS | -9 | -19 | 25 | 6 |
| Valuation Updated every 24 hours for public companies | $250.00M | $600.00M | $48.04B | $2.04B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tradesy Customer Reviews
Out of the 3 Tradesy customer reviews 1 was positive and 2 were constructive. Tradesy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tradesy Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Tradesy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tradesy Customer Loyalty vs. Competitors
Compared to its competitors, Tradesy's Customer Loyalty score is rated right above Poshmark, and is preceded by Vinted.
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Tradesy Product Quality
3.5/5
Tradesy has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Tradesy Product Information
Tradesy’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.tradesy.com
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Marketplaces
Tradesy Product Quality vs. Competitors
Compared to its competitors, Tradesy's Product Quality score is rated right above Myntra, and is preceded by The RealReal.
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Tradesy Pricing
Tradesy ROI & Value For Money
3.4/5
Tradesy has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Tradesy Pricing vs. Competitors
Compared to its competitors, Tradesy's ROI score is rated right above Myntra, and is preceded by The RealReal.
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Tradesy Customer Satisfaction (CSAT)
Tradesy Customer Satisfaction (CSAT) Score
89 / 100
Tradesy has an overall Customer Satisfaction score of 89 rated by its users and customers.
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Very Satisfied
33%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tradesy Customer Satisfaction vs. Competitors
Compared to its competitors, Tradesy's Customer Satisfaction score is rated right above Daraz.pk, and is preceded by ASOS.
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Tradesy Customer Service
3.4/5
Tradesy has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Tradesy's Customer Service
Address
Los Angeles, CA 90401
Website
http://www.tradesy.com
Phone Number
1-310-912-7966
Tradesy Customer Service vs. Competitors
Compared to its competitors, Tradesy's Customer Service score is rated right above Myntra, and is preceded by Vinted.
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Tradesy as an Employer
4.1/5
Tradesy has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Tradesy scored a -9 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Tradesy would recommend the brand to a friend. ENPS measures how likely Tradesy employees would recommend working at Tradesy to a friend.
Net Promoter Score
-9
NPS Score
| 41% | Promoters |
|---|---|
| 9% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
